Honestly, my refinance started off pretty stressful, but Angel Chavez completely turned things…read morearound. He stepped in and took over my loan and from that point on, things felt much more manageable. He was always clear, easy to talk to, and kept me in the loop. He also made sure the original terms I was quoted were honored, which I really appreciated given how much rates were changing at the time. We closed on time and everything went smoothly in the end. I'd definitely recommend working with him. I'm really grateful for his help and would absolutely recommend him.

First off, I did close on my home (a day late) and the rate I received and what I was offered was…read morerelatively good. Also I acknowledge that there are parts of the process that are out of the control of the loan officers. These are not the reasons for the poor review. I worked with Angel Chavez and Marc Dorado and my process couldn't have been more frustrating. I was working on a tight timeline and was ensured that the process would be expedited. For over two weeks I waited for the appraisal. I understand that the appraisal is done by a third party company but what bothered me was the miscommunication and straight up lies from Angel and later Marc (his manager). After the appraisal was done, I asked Angel when would the report come in. He said tomorrow. Then I check tomorrow, he says end of day. I message him end of day, he says it should come after the weekend. I check in after the weekend, still nothing but he says it should be there today. Next day, same thing. He couldn't be honest and just say he didn't know. I requested expedited service and asked Angel I paid for it. He says yes, I paid for expedited. I call him later that day, he says there is no record that I paid and that this job wasn't available to be expedited. I ask him why he lied to me. He can't respond. For whatever reason he could never give me a straight answer and instead would always give me false hope. I would have much rather he just said he didn't know and would update me. Enter his manager, Marc. Same schtick, makes promises that the report will come in and that he will update me. In our first conversation he even said, the report will come in the next day. I said I didn't believe him and when the report still didn't come in the next day, I didn't even get a courtesy update. I hear nothing till I contact him. At one point, I'm extremely upset and Marc tries to calm me down by ensuring that even though the appraisal is taking a long time, closing is still far away and I shouldn't be so upset. It was truly insulting to try and use that logic on me since I had other contingency deadlines to meet and even though we did close, it still ended up closing a day later than expected. So yes, it all worked out in the end. I closed on my home and am living there now, but the experience working with Optimum was unacceptable. It must be in their training to keep making promises since they both did it. I couldn't believe it kept happening and the whole process was extremely frustrating. Again, I understand that a lot of what happened was out of their control. The appraisal company is the one who really dropped the ball. Still, the reason I got frustrated is because Angel and Marc never just said that they "didn't know" or "hopefully the appraisal will come in but it might not" or something to that effect. Instead they overpromised and then underdelivered and then neither would give me the courtesy of an update until I asked. I don't think they misled me on purpose but rather gave assurances they couldn't keep. Every time it happened, I got more and more flustered and that's why I had such a frustrating experience.

DO NOT USE TIFFANY OR PROGRESSIVE LOAN FUNDING! We almost…read morelost our house because of her. Not a Direct Lender and the company over charges. If we didn't switch to another lender we would have lost our house. Reporting to BBB and National Association of Mortgage Brokers.

Tiffany is by far the best part of my house purchasing process. She is knowledgeable, patient, and…read morecompassionate. Tiffany was communicative and efficient. Her timelines were always accurate and we closed in my 30 days. I will never purchase a home without using Tiffany.

We started looking for our first property in April but unfortunately with a wrong lender until we…read moremet Brad and his team which ended up being the best thing ever happened to us during the process. I think I would give him 6 star review because of his knowledge, dedication and professionalism. He made our dream come true and turned our previous bad experience into a great memory. I highly recommend Brad and his team if you want be sure that your in good and honest hands. Thank you Brad and CLS Team for making our American dream come true.

I'm pleased to write another review for CLS Financial, specifically for Brad Fish. This is my…read moresecond time working with Brad, and he makes the entire process from offers to escrow incredibly smooth and efficient. His exceptional communication skills and calm demeanor are comforting during the stressful experience of making offers and going through escrow. Brad's stellar reputation in the Long Beach community is well deserved. I highly recommend his services.

Julie Aragon and her team are simply exceptional. I've had the opportunity to work with Julie on…read moremultiple transactions, and every single time I walk away impressed, not just by the results, but by how she gets there. Her professionalism is top-tier, but what really sets her apart is the way she builds relationships. Julie brings a rare mix of creativity, energy, and genuine care to her clients. People don't just feel "handled"...they feel understood, supported, and confidently guided through what can be a very complex process. She's honest, communicative, and relentlessly hardworking. You always know where things stand, and you always feel like you have a true advocate in your corner. If you're a first-time buyer, especially, Julie is a no-brainer. She has the ability to simplify the process, remove the stress, and actually make it an enjoyable experience.

Third time we've used Aragon. Closed in record time. Her team is always always on top of…read moreeverything. I'll be back for a fourth time.

my brother is a colleague of Jeremy's and referred me to him... i am SO glad he did. he made my…read morehome buying process so easy! he was so patient and kind. i highllyyyy recommend him, especially for first time home owners! he'll be prepared for your million questions like he was with me.

We were referred to Jeremy by someone we trust, and we were most definitely steered in the right…read moredirection. He was very helpful in clearly explaining our options, how the process would look, and the details that included interest rates, fees (lower than competitors btw), terms, and the process. He worked hard to stay connected, even messaging us while on vacation! I appreciate his insight, his in depth knowledge, and the ability to communicate it clearly. From beginning to end, he made it as simple to understand and do as possible. I would recommend him to others and am prepared to go to him again if my needs dictate.

UPDATE: 11/30/18. I finally decided to call back and spoke with Rich A. We talked a bit and I…read moretold him what I wanted - to take some of my equity and payoff credit card debt - refinancing my mortgage. Initially he said he would put together a package. A little while later I got an email saying we were not at the correct LTV ratio to refinance. WHAT THE!!? Ok I am new to mortgages but I thought you could refinance at ANY time, not just when you have under 80% and can lose the mortgage insurance. Also, he should have known that while initially on the phone with him. I told him specifically what our mortgage was, how much I wanted for CC and what our home should appraise at. Btw, they check the value of your home based on websites like Redfin and Zillow and Trulia. We've done some extensive remodeled which obviously would not be reflected in the websites estimates- but that wasn't even taken into account. Our home was flat valued at market rate for the AVERAGE unit in our area. No thought of compensating for the kitchen gutting and remodel or the bathroom refresh, which can add serious value to equity. Not even a suggestion of an appraisal Just a flat out "we cannot help you" Hmm, someone out there will refinance us and get a good chunk of change doing it - and we will pay off our CC's and still have tons of equity -just not with these folks. Good luck and God bless .... Review 10/20/18 approximately - I don't know ... I heard the ad. I went to the website and filled out the contact form. I waited for a call back. Nothing. I called the number that was the personal phone of owner. Left a message requesting a call back. Nothing. So.... what's up? Selective responding?

Highly recommend Park Place Funding for refinancing. We had a particularly special set of…read morecircumstances that needed extra attention, extra work and heaps of perseverance to see our refi through and Park Place Funding was the team to do it. Hats off to Rich, Kym, Martha and Team for working through this with us. You did a great job. God bless!

Mai Thank you so very much for all your help always!…read moreI am recommending her to everyone she is always helpful,nice, on time and very friendly and professional!

I had the best experience going through the process of buying my first home. 10/10 recommend Mai Tairead more