I do not recommend Perl Smile Company to anyone seeking professional, patient-centered care.
I had an extremely disappointing experience with Pearl Smile Company and found their operations to be highly unprofessional.
The office called me on January 23rd to confirm an appointment that had been scheduled weeks in advance for February 6th. However, on the actual day of the appointment, I received a "reminder" text only two hours prior to the scheduled time. When I called to ask whether this was standard practice, the receptionist confirmed that reminder texts are typically sent 24-48 hours in advance, which made this situation even more concerning.
Despite my calm and professional tone, the receptionist responded with visible agitation and stated, "I called you on January 23rd, and that's why I didn't call you yesterday." I was then told I would be charged a $75 same-day cancellation fee. I respectfully asked if the fee could be waived given that the reminder was sent on the same day, but instead of demonstrating understanding or empathy, the receptionist repeatedly cited "company policy" and engaged in unnecessary back-and-forth.
I work in healthcare and consider myself a loyal patient to the practices I choose. In all my years, I have never experienced this level of disorganization, poor communication, disrespect, and lack of empathy from a healthcare office. Ultimately, I asked to be removed as a patient. read more