Review for River Road Animal Clinic (I know I'm writing this…read morefrom a place of deep grief, but I've done my best to make this review as honest and accurate as possible.) We began using River Road Animal Clinic about two years ago, after switching from Weems Road Animal Hospital in search of quality care at a more reasonable price. At first, we were impressed. Dr. Houston was kind, attentive, and wonderful with our anxious dog, Luna. She also did great with our senior girl, Rudie, even getting on the floor with them to help them feel more comfortable. We truly believed we had found a new veterinary home for our furbabies. But on June 20, 2025, everything changed. Our senior dog, Rudie, started refusing food, which was very unlike her. That morning, she ate only half of her usual meal and some sweet potato. By early afternoon, her breathing had grown labored and her belly seemed to spasm with each breath. I knew something was seriously wrong and that she had to be seen immediately. I called River Road at 1:30 p.m. and spoke to Savannah and described her symptoms in detail. She called back around 2:00 p.m. and told me they wouldn't see her because Rudie likely needed emergency care or a quality of life assessment and they referred me to Auburn. (Almost an hour drive from our home.) I called Auburn and they warned me that Rudie might wait for hours and may not even be seen in time as a walk in. (Meaning she would lay there in pain during the drive there and then who knows how long of a wait she would have had to be seen. She would have probably died in our laps/arms in pain.) I called River Road again, desperate, begging them to reconsider. I knew Rudie was dying. I was terrified. They still refused. They were less than 10 minutes away, and it was only early afternoon. But they wouldn't make time. They turned us away when our Rudah Girl needed them most. We ended up at Northside Animal Hospital, who despite being busy; welcomed us in. Within thirty minutes they took her blood samples, took an Xray, and drew some of the fluid from her belly, they confirmed she was in congestive heart failure. They gently recommended euthanasia. We knew it was the right thing. Rudie passed away surrounded by love, comfort, and dignity but only because we found someone else willing to care. The entire process took less than 90 minutes!! And that includes the time we took sobbing over the loss of our baby! We checked in at Northside Animal Hospital at 5:05 p.m., and upon our departure my credit card receipt was time-stamped at 6:08 p.m. In just over an hour, their team made time to evaluate Rudie's condition and compassionately help her pass peacefully. River Road's refusal to help not only caused us immense emotional pain, it prolonged Rudie's suffering. I will never forget the helplessness I felt, holding her in those final hours, knowing she was slipping away and that the people we trusted to help take care of her when she was sick or in pain had chosen not to. I can no longer recommend River Road Animal Clinic. Our pets are family, and when it truly mattered, they weren't there for Rudie. No one should have to go through what we did! If your pet ever has an emergency, which they all do at least once in their lives, don't count on them to be there to help. Hopefully your dog only gets sick when it's a convenient time for them.

First of all, I want to say I do not trust anyone with my cat. This vet came up on google maps & I…read moredecided to give it a try after reading reviews. Since the first day I took my cat, the ladies have been so sweet & helpful. They have taken their time to explain to me everything. This place is always busy but, only because they are amazing. The vet Dr. Houston is super nice & sweet & you can tell she loves her job. They love my cat & that's extremely important. The care so far has been great! & I will continue to take my cat here for any wellness, dental, or preventive care.

They took amazing care of my boy Jager leading up to him crossing the rainbow bridge. They continue…read moretaking amazing care of Remi and Cooper. The vets listen and always squeeze us in when needed. They are affordable and we have been very pleased.

Id like to thank Columbus Veterinary on Schomburg. They have been so amazing to our senior dog…read moreFranklin. He had stage 3-4 cancer return after surgeries done by another clinic. We did not want to put him though much more but wanted to extend his life as best we could. We got 2 wonderful extra years out of him with the help of Dr. Sosebee and the clinic. They listened to what we wanted and did not push any treatments just to make a dollar. I am very happy with the work they do and the care they put into their animals. Franklin took a turn for the worst very fast. We had no appointment or anything and they came same day to our home to put him down peacefully in his own bed. I expected to pay a fortune for that service it was less than an exam. They made the entire process very easy for us.

My appointments have been with Dr. Humphries and she has been amazing. I never feel rushed and she…read morealways has an upbeat demeanor.

They are extremely compassionate vets and vet techs. They euthanised my beloved 16 year old lab…read morewith extremely careful and loving care. They couldn't have been more kind.

Dr. Epperson and all of the staff are so wonderful. I've had to bring my dogs here for various…read morereasons, most recently a very serious GI issue that truly had me scared for my dog's life. They saved her, and she has improved so so much- she's back to her normal self. They didn't overlook anything. Dr. Epperson is extremely knowledgeable and competent, I feel so grateful to have such an awesome vet for my doggos. Thank you thank you! and all of the staff are so wonderful. I've had to bring my dogs here for various reasons, most recently a very serious GI issue that truly had me scared for my dog's life. They genuinely saved her life. She has improved so so much- she's back to her normal self. They didn't overlook anything. Dr. Epperson is extremely knowledgeable and competent, and he always has a thorough plan. I feel so grateful to have such an awesome vet for my doggos. Thank you thank you!!

Hi Everyone, do not bring your babies here! My parents took their 7 year old Heeler named Blue…read morehere. They took him to Crawford Road Vet in Phenix City to have an infection on his ear drained. After the surgery they gave him an additional sedative. They picked him up at 4:30, and were told everything was fine- his ear wasn't too serious and he would be fine- and he died in the hallway of their house right as he was coming home. If you love your babies- DO NOT TAKE THEM THERE.

We took our kitty in as an emergency, last Saturday. Our kitty received professional and…read morecompassionate care. I highly recommend this veterinarian.

Took my cat here because she was lethargic and clearly something was wrong. We've seen the younger…read morevet and he was always great but this time we got the old one. Not only did he rough handle her to get blood work but because he was handling her so rough he caused her to smack her head on the table very hard and then sent us home with "high blood pressure probably due to diabetes. Watch her for a few days" We ended up rushing her to auburn ER because she was going downhill fast and she ended up passing away. Her autopsy revealed she actually had issues with her pancreas and also had a brain bleed which I'm almost positive was from the vet at Caldwell carelessly smacking her head on the table. I would never recommend taking your animal here for anything.

Great vet! Took up time with the dogs. Brought them in on a Saturday to get medicine. Have gone to…read morethem over the years.

What wonderful and accommodating folks, they've always been so kind to us and our pets over many…read moreyears. Dr. Sharp and his Team are the most caring people and have been there for us during some really desperate times with our animals including lighting the candle for them. As long as I'm able, I'll never go anywhere else!

I can't say enough good things about this vet! My large 100-pound pitbull was neutered, and I was a…read morebit nervous because he's a big dog and a pitbull -- but the staff treated him wonderfully. Everyone was so kind and professional. We ended up coming back a few days later because he licked his incision open, and they were amazing -- listening carefully to all my questions and concerns, explaining everything, and making us feel completely at ease. The girls at the front desk were so sweet, too. Thank you for taking such great care of my boy!

Yup its me again,,,first thing Dr.Carroll did was give "Schatzi" a steroid shot and antibiotics,…read moreone thing you never even mentioned NOT ONCE,She had a fever,when you checked her temp u said it was high,I mentioned that was odd so u decided the thermometer was not good u checked her again and said it was normal?? Yall need to get your ducks in a roll,she is 8lbs, DO u really care?! I will continue to let people know,how she almost died over doing to many things while in surgery,and like a dumb AZ, I went right back to your establishment. I really didn't think something would happen again,I trusted you with my baby.Only to put her thru hell,and then take my hard earned money.GET YOUR CRAP TOGETHER BEFORE YOU ARE SUED FOR NEGLECT.

I LOVE this clinic. The atmosphere is so positive and friendly. I felt so welcome and everyone…read moretreated me like family...especially the little 'welcome committee kitties'! One literally jumped up in my lap and draped himself over my shoulder because he sensed I needed a hug. The vet was so knowledgable and educated me on why I should NEVER try and drain my cat's absess again...He was very kind in explaining the dangers and I appreciate that. Their prices were very reasonable, too. Love the decor...decorated so cute and cozy...well worth the wait.

Everything about them. Don't care for the long waiting time but it is very worth it. I will never…read moretake my pets anywhere else. It might be kinda far away but that's ok. Dr. Hendricks is the best vet I have had the pleasure to meet. His staff is great and know what to do to help him. Great group of people. They take their time to throughly check your pet and make sure they are OK or have what they need to get well. I tell everybody that ask me where I take my babies to the vet.