I can't say enough great things about this veterinarians office! From the moment we walk in, we…read morewere treated with kindness, professionalism, and genuine care. The front desk staff is friendly and efficient, and the facility is always clean, calm, and welcoming. We've always gotten perfect medical care for our 2 pups.

We are out of town and needed a vet for our little man. We chose Macon Road Veterinary. I have…read moreworked at a few clinics in the past and I was speechless when we left this clinic. They should be the source of learning for all other clinics. From scheduling, online client forms, check-in and wait time; exceptional, fast process. We waited in our car, was called at time of appointment, and given our exam room number. We entered the room and were followed immediately by a wonderful technician Miss Danni. Dr. Hunter followed within minutes. The care and attention was superior. We were not made to do unnecessary tests. This has never been the case with care I have had and witnessed from clinics in the past. Checking out was also exceptional. Everyone at the front desk was friendly and knowledgeable. A young lady who had just started, checked us out with assistance from her associate. Both were first rate. My only con to my visit is that we have to go back home and are not able to make this clinic our home base for veterinary service.

My appointments have been with Dr. Humphries and she has been amazing. I never feel rushed and she…read morealways has an upbeat demeanor.

They are extremely compassionate vets and vet techs. They euthanised my beloved 16 year old lab…read morewith extremely careful and loving care. They couldn't have been more kind.

Doc WALLY and his staff have cared for our pets since he opened his office. Honest, respectful,…read moreknowledgeable, great teacher.. he knows his limitations and will tell you whether or not he can provide the care your pet and it's particular illness.

understaffed. Completely chaotic and it goes without saying that nobody knows what they're doing…read more Do not bring your pet here if you want your pet not to suffer. This is the only bad review I've ever given an establishment in my entire life with good reason. Complete and utter incompetence in the entire establishment.

(I would leave less than 4 stars, but I respect Dr. Tatum and have had only good experiences with…read morehim so this review primarily discusses the other staff members). I had to make the absolutely gut wrenching decision to put my sweet almost 17 year old yorkie down a couple weeks ago. Unfortunately Dr. Tatum was not in that day but Dr. Lewis handled it. I just didn't feel any warmth or compassion from the office staff members at all. Nobody said 'sorry for your loss' or 'she was a good dog' or even looked up from their computers when the euthanasia was complete and I was leaving. I realize that people have to become desensitized to the death of pets when working in the field, however, my dog had been a patient for over 10 years at their office. That was one of the absolute hardest days of my life and nobody was even bothered enough to see a sobbing person and say 'sorry for your loss.' I will miss Dr. Tatum himself but when the time comes to find a new vet, I will be using a different practice. Bottom line: if you're looking for compassionate end of life care, please research this thoroughly as this was unfortunately not my experience with the current staff.

We have used this vet for a few years now - but as you can see, we go quite a bit with our crew! We…read moresee Dr. Spence - and LOVE her. She's great with all of my dogs and their multiple different personalities! Loving, patient, kind, sweet with them. She answers all of my questions, reassures me if I have any concerns. I love the vet techs, front desk staff, etc. * Wanted to add- a response to a previous review about someone's dog being overweight and not liking how it was handled... 3 of my dogs are overweight and Dr. Spence has only been helpful and given me tips on how to get their weight down to their ideal weight range and IT HAS WORKED. Haven't experienced anything like what some of these reviewers have...

Review for River Road Animal Clinic (I know I'm writing this…read morefrom a place of deep grief, but I've done my best to make this review as honest and accurate as possible.) We began using River Road Animal Clinic about two years ago, after switching from Weems Road Animal Hospital in search of quality care at a more reasonable price. At first, we were impressed. Dr. Houston was kind, attentive, and wonderful with our anxious dog, Luna. She also did great with our senior girl, Rudie, even getting on the floor with them to help them feel more comfortable. We truly believed we had found a new veterinary home for our furbabies. But on June 20, 2025, everything changed. Our senior dog, Rudie, started refusing food, which was very unlike her. That morning, she ate only half of her usual meal and some sweet potato. By early afternoon, her breathing had grown labored and her belly seemed to spasm with each breath. I knew something was seriously wrong and that she had to be seen immediately. I called River Road at 1:30 p.m. and spoke to Savannah and described her symptoms in detail. She called back around 2:00 p.m. and told me they wouldn't see her because Rudie likely needed emergency care or a quality of life assessment and they referred me to Auburn. (Almost an hour drive from our home.) I called Auburn and they warned me that Rudie might wait for hours and may not even be seen in time as a walk in. (Meaning she would lay there in pain during the drive there and then who knows how long of a wait she would have had to be seen. She would have probably died in our laps/arms in pain.) I called River Road again, desperate, begging them to reconsider. I knew Rudie was dying. I was terrified. They still refused. They were less than 10 minutes away, and it was only early afternoon. But they wouldn't make time. They turned us away when our Rudah Girl needed them most. We ended up at Northside Animal Hospital, who despite being busy; welcomed us in. Within thirty minutes they took her blood samples, took an Xray, and drew some of the fluid from her belly, they confirmed she was in congestive heart failure. They gently recommended euthanasia. We knew it was the right thing. Rudie passed away surrounded by love, comfort, and dignity but only because we found someone else willing to care. The entire process took less than 90 minutes!! And that includes the time we took sobbing over the loss of our baby! We checked in at Northside Animal Hospital at 5:05 p.m., and upon our departure my credit card receipt was time-stamped at 6:08 p.m. In just over an hour, their team made time to evaluate Rudie's condition and compassionately help her pass peacefully. River Road's refusal to help not only caused us immense emotional pain, it prolonged Rudie's suffering. I will never forget the helplessness I felt, holding her in those final hours, knowing she was slipping away and that the people we trusted to help take care of her when she was sick or in pain had chosen not to. I can no longer recommend River Road Animal Clinic. Our pets are family, and when it truly mattered, they weren't there for Rudie. No one should have to go through what we did! If your pet ever has an emergency, which they all do at least once in their lives, don't count on them to be there to help. Hopefully your dog only gets sick when it's a convenient time for them.

First of all, I want to say I do not trust anyone with my cat. This vet came up on google maps & I…read moredecided to give it a try after reading reviews. Since the first day I took my cat, the ladies have been so sweet & helpful. They have taken their time to explain to me everything. This place is always busy but, only because they are amazing. The vet Dr. Houston is super nice & sweet & you can tell she loves her job. They love my cat & that's extremely important. The care so far has been great! & I will continue to take my cat here for any wellness, dental, or preventive care.

I LOVE this clinic. The atmosphere is so positive and friendly. I felt so welcome and everyone…read moretreated me like family...especially the little 'welcome committee kitties'! One literally jumped up in my lap and draped himself over my shoulder because he sensed I needed a hug. The vet was so knowledgable and educated me on why I should NEVER try and drain my cat's absess again...He was very kind in explaining the dangers and I appreciate that. Their prices were very reasonable, too. Love the decor...decorated so cute and cozy...well worth the wait.

Everything about them. Don't care for the long waiting time but it is very worth it. I will never…read moretake my pets anywhere else. It might be kinda far away but that's ok. Dr. Hendricks is the best vet I have had the pleasure to meet. His staff is great and know what to do to help him. Great group of people. They take their time to throughly check your pet and make sure they are OK or have what they need to get well. I tell everybody that ask me where I take my babies to the vet.

Sophie loves the staff. She has been a patient for over 3 years. She has many health issues and…read morethey have been so caring and helpful in getting her the care she needs. I really appreciate everything they do for both of us.

Love the staff my dog is shy so they take her out back to try to get her shots . She was nervous so…read morewe go sept 30

I can't say enough good things about this vet! My large 100-pound pitbull was neutered, and I was a…read morebit nervous because he's a big dog and a pitbull -- but the staff treated him wonderfully. Everyone was so kind and professional. We ended up coming back a few days later because he licked his incision open, and they were amazing -- listening carefully to all my questions and concerns, explaining everything, and making us feel completely at ease. The girls at the front desk were so sweet, too. Thank you for taking such great care of my boy!

Yup its me again,,,first thing Dr.Carroll did was give "Schatzi" a steroid shot and antibiotics,…read moreone thing you never even mentioned NOT ONCE,She had a fever,when you checked her temp u said it was high,I mentioned that was odd so u decided the thermometer was not good u checked her again and said it was normal?? Yall need to get your ducks in a roll,she is 8lbs, DO u really care?! I will continue to let people know,how she almost died over doing to many things while in surgery,and like a dumb AZ, I went right back to your establishment. I really didn't think something would happen again,I trusted you with my baby.Only to put her thru hell,and then take my hard earned money.GET YOUR CRAP TOGETHER BEFORE YOU ARE SUED FOR NEGLECT.