I went in there to pick up an order for a customer. The associates name was spelled Avrial…read more was trying to finish a sentence which she wouldn't even let me finish and proceeded to tell me well what you need to do is I need help finding this let the customer finish what they're saying first before you speak to him rudely that's the only reason why I'm leaving a review is because she should have better customer service than that

They cut my dogs leg and then blamed me for it! I payed for their grooming service and really just…read morepaid for harm to dog. I informed them about the cut that was clearly done by scissors and they stated that "It was not done by them". I know my dog did not enter the building with that cut.

I needed help finding a more affordable alternative to the grain-free salmon recipe from Blue…read moreBuffalo. Logan referred me to the Redford Grain-Free Salmon and Potato Recipe. My dog loved it! It was less expensive and just as good, if not better. Logan was very kind and asked if I needed help finding anything else. I told him no, but he still offered to carry my items out for me, even though I didn't need the assistance. I found that to be very thoughtful of him.

It's very clean. The clerks are friendly and remember you,they stock a nice selection of both food…read moreand treats for dogs (don't own any cats or other critters, but I'm sure they're equally well stocked. Their dog washing station is easy, convenient and very reasonable and it is not overpriced. They mail great coupons and have online specials frequently. what's not to like? 5/5

When I left Chicago, I figured that I'd be forced to start going solely to Petsmart for my fish…read moreneeds, and was very pleasantly surprised to find Aquarium World. Although I've only bought one living thing from them, their non-living supplies are great. They sell RO water for $.50 a gallon, salt water for $1, and reef salt water for $1.50, which has made moving much easier on my fishy family. They also always give solid, consistent advice, and their employees who specialize in freshwater aren't afraid to say, "Let me ask someone who knows saltwater better." I appreciate that inner-knowledge. And, adorably, sometimes they have axolotls! Which is delightful. I'm just sad that axolotls aren't community tank critters, or I'd totally buy one.

I had a pretty disappointing experience at Aquarium World recently. I returned a few cheaper fish I…read morehad purchased earlier and opted for store credit so I could upgrade to some different species that cost more. That part seemed straightforward at first, but the process quickly became frustrating. When I used the store credit to buy the new fish, the employees working that day--who appeared to be new--started explaining that if the new fish died, I wouldn't be able to return them. What made this especially frustrating is that this policy was only explained to me after I had already paid for the fish. If that had been clearly stated beforehand, I would have appreciated the chance to reconsider the purchase. The new fish were completely different species from the ones I originally returned, and I actually spent additional money beyond the store credit to buy them, so it felt odd to only hear about this restriction once the transaction was already finished. What made things worse was how long the checkout process took. The employees seemed to struggle with basic math when trying to calculate how much store credit to apply and how much change I was owed after the new purchase. It took several minutes and multiple attempts before they finally figured out the numbers, which made the whole interaction feel unprofessional and awkward. Overall, the experience left me with little confidence in the staff's training and customer service. I understand that new employees need time to learn, but the combination of confusing return explanations, being told important policy details only after paying, and difficulty with simple calculations made the visit frustrating. I hope management invests more in training so future customers don't have to deal with the same issues.

Amazing job and service! Our dogs always look great and feel comfortable. Highly recommended!read more

my Dog was vomiting and they never got medical help and on day 8 of a 10 day stay it died, don't…read moretake your dog to this house of horror, small cages and they stay in cage 24/7

These guys made my special guy feel like he was going through a spa. He smelled fresh. His nails…read morewere clipped. He looked very handsome. He seemed to like it here.

This place is amazing!!!! From every phone call with all my questions to our actual visit. My long…read morehair kitty had horrible mats causing pain. They treated him like royalty! He's like a brand new, pain free cat! And the facility itself is beautiful! It's like a luxurious cat spa. Highly recommend!

I bring my dog here 1-2x a week for day play! I love this unique boutique. They offer day play,…read moregrooming, training classes, treats, food, leashes, bow ties, etc! The workers are always so friendly and greet my dog with open arms. It's $15 a day for day play which isn't bad at all in comparison to other doggie daycares. You can tell that they genuinely care about you and your dog. I've had my golden retriever groomed here as well and they put a cute bandana on him and he smelled great! I love that they celebrate birthdays for the pups and have birthday parties including a baked cake that they provide! Additionally, once a month they have a day camp where they have activities that include some sort of arts and craft for the dogs to do! It's really a wonderful place and I can't say enough great things! I highly recommend anyone with a pup to check out this boutique!

I have been a loyal client here for several years, but I was extremely disappointed by my recent…read moreexperience. I called to book a slot and was initially told there was space. However, they then retracted the offer, citing an 'old policy' requiring dogs to attend 3 times a month to stay active--a rule they have not enforced in the years I've been coming here. Because of this sudden enforcement of a dormant rule, I was told my dog needs a 're-evaluation,' but they couldn't fit him in for that until next week. Effectively, I was turned away despite being a long-standing customer with a dog they know well. It is frustrating when a business prioritizes arbitrary bureaucracy over loyal customers.

I took my Shih Tzu to them for the very first time, had been taking him to PetsMart, but they came…read moreup with this nonsense that they had to charge me extra because he weighed more than most Shih Tzus. Mind you, he's almost 5 years old & I've been taking him there since I got him at 4 months old, so this kind of seemed like just another ploy to make pay more money. Anyway, I decided to give Lafayette Groomers a try. I'm so glad I did! They did such a great job with the grooming. They were so friendly & kind to me & my dog. The price was reasonable, too. I highly recommend the ladies at Lafayette Groomers!

Lafayette Groomers is hands down the best groomer in the Lafayette area. Lotto and Freyja always…read morelook great and smell amazing when they come back from playing with their friends all day. Very professional and reasonably priced.