Service was phenomenal, staff is welcoming, overall a good environment, and I highly recommend to…read morethose who are looking for a new cell service company.

Brian really helped us navigate what phone would be best with how we use our phones. He was very…read morepleasant about spending a good amount of time with 2 middle aged, technology challenged people! He switched over my phone info to the new 15 and my husband's info to my old Xr. We have a very good experience and would suggest people to see Brian at the store.

Dan and crew do an awesome job. He's done projects at several of our families houses. It always…read moreturns out great and timely.

From the owner: Free in home consultation.read more

started out with great service. however after requesting…read moremaintenance after another ISP crew servicing our neighbor disconnected/damaged our equipment it took a full 24 hours for anyone to be available to assist. The initial phone call just to find that out took over an hour. What if I had to get to work during the next service windows? I would have needed to go 3 or 4 days before getting it fixed. The more time has gone on the worse their response to damage/loss of service has gotten.

Service sucks now that T-Mobile took over. It is constantly going out. Time to find a new providerread more

Great customer service! Ike was very friendly and worked followed to diligently set up service in…read moremy new condo.

Fix internet quickly very nice customer service. Answered…read moreall questions. Made sure everything worked before leaving Thomas S

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

Astound is using a very old Americast Infrastructure to push out their 1Gbps package, and 1.5 Gbps…read morepackages. Unfortunately, their download speeds come close to the advertised speed for the package, the upload is a whole nother story. Astound can ONLY DELIVER ASYMMETRICAL Internet Speeds to their customers which is unheard of in 2026........ This basically means, you might get the 1Gbps or 1.5Gbps Download Speed but your Upload Speed is STRICTLY CAPPED AT 20Mbps..........this is unacceptable. Especially when their ONLY COMPETITOR is Xfinity, and their Internet speeds ARE SYMMETRICAL (equal Download and Upload speeds), so if you buy the 1Gb package from Xfinity, you get 1Gbps Download and Upload Speeds. Their is ONE very major drawback to Xfinity though. They CAP your Internet Data ALLOWANCE to 1.2Tb for the month. I would easily blow past that Data CAP as I work from home as a Network Administrator. So when you surpass 1.2Tb of data, they start OVERCHARGING YOU A TON, and you might even be downgraded as far as Internet Speeds go. So you have to pick between these two shitty deals in Chicago and NW Suburbs. I was with WOW when Astound bought out the Americast Infrastructure from WOW Internet. At that time, the Upload Speeds were capped at 60mbps on the 600Mbps/ 1Gbps Speed package. I noticed the drop immediately when they capped the upload speed from 60mbps-20Mbps. This was due to too much traffic on the Line. Astound only has 3 nodes on their Line. Xfinity has 6-8 nodes per Line. Hope this helped, Astoud is losing thousands of customers a month with this sly bait and switch BS with the Upload speed. I'm moving on to Xfinity next month, 20mbps is waaaaaaayyyy to slow in 2026........

I stopped at Totan's to replace the DLP set I bought there 15 years ago. I was greeted with a…read morefriendly hello and they listened while I explained what I was looking for. They are extremely knowledgeable and explained all the options available. I was then offered the best price on the set i choose. On the day of delivery, Mark and his team arrived on time and began by removing the old set, which was a monster. They then installed the new set and took the extra time to assure everything was working as I hoped it would. They were courteous and professional. I've returned to Totan's whenever I have entertainment needs and will continue to do so in the future! 5 STARS

Matching prices great customer service and they do it all! Install and setup. Everything went…read moresmoothly.

This internet/cable service does shady things. When you cancel their overpriced service…read more$121.99-$133.99 then they offer it at $34.95 to stay with them. So when you cancel there service and and they send you a box and label you send it to them and they claim they didn't receive it until 11 months and hold on to your money for 11 months. They charge late fees when you don't pay them on time but when they don't pay you back they don't think your owed late fees because they didn't pay for 11 months. There internet service sucks

Try my best to get my bill down, finally do so and then they raise it again, was at 140 a month for…read morenet and cable, got a discount for 30 a month of and dropped my cable to have my bill go down to 52ish a month only one month later to have it go BACK up to 78ish a month. NOW the 30 off deal is going away and they ditched my net service to "Give me better internet" making my bill go up again, so after all this now it will be back to 140 a month for just the internet.. garbage company that knows they have a monopoly on my area. Sorry for the word salad just so over mediacom.