Mark gives awesome service. He is reliable and honest. I have a bad experience with a local pest…read morecompany not being honest about treating my home and I am very happy with Twin Arch Pest Solutions and would recommend them to anyone.

I tried out Twin Arch pest solutions when I had a wasp problem several months ago, since I wanted…read moreto support local businesses. Mark came out looked into the problem and sprayed everywhere and I haven't had a problem since. He was very friendly and seemed like he knew what he was doing. So I am contacting him for a new problem with ants:)

Sean was thorough and informative. I'm confident my mouse problem will be solved. The one thing I…read moreget nervous about is that Pest professionals, including Sean, seem to be less cautious with the poisons than I would be, letting bits of crumbs or dust go here and there. Though he did check with me about all the different locations he would leave bait. Having small children, I found myself revisiting all the spots we went and wiping the floor where I thought there was any residue. I acknowledge this is partially my own particular thing, but may be useful for readers to note.

Very personable and thorough and prompt. Highly recommend. Sean came within an hour of my call, and…read moreon the early side of what he had promised.

Great service. The quality of work is great the techs go above and beyond to resolve your issues.read more

AVOID. This isnt necessarily for the Mt. Airy location, but I started service with Environmental…read moremaybe 5 years ago. It started great, but as of the last 2 years, it IS THE WORST. The young guy that started it, must have sold it or franchised. Ive decided that the techs don't wear masks while spraying---because theyre probably using water. LOL. We paid $80 (ON A CONTRACT that they will make u pay to get out of) and still had bugs biting us 24hrs a day. Rain or no rain. After multiple attempts of correcting situation, I decided to end service--thats when it got ugly. I didn't even know I was under contract. Be careful what u sign with them when submitting payment online.

I can not recommend strongly enough Troy Yowell of Pest Shield. There are a lot of disreputable…read morepeople in the field, Troy not only knows his stuff, but won't ever push you into doing anything beyond what's necessary. Very honest, friendly and reasonable. He takes the time to explain things. Truly a very decent human being.

We have used Pest Sheild twice so far and each time we had an exceptional experience. We found…read moreTroy to be very honest, knowledgeable, and professional. This company is built on integrity and will not overcharge you for services that are not needed. They know the biology behind the pests and the problems, and don't just spray to spray something. Who knew there was a right and wrong time to treat pests! I highly recommend this company.

Shawn was very responsive when I requested a quote through Yelp. They ended up being able to come…read moreout the very next day to take a look. The inspection and pest identification were free and the technician that came (Eric) was super helpful in explaining where our pests came from and what types of household pest control were useful. Ultimately, we did decide to purchase a one-time spray. I expected this to take place on another day, but Eric went to his vehicle and immediately sprayed! 24 hrs later, we have seen a significant reduction in pests. I am impressed with the communication and speed at which this company resolves issues. Additionally, I was told that there was a 30-day "guarantee" that if the infestation was not resolved, Key Pest would return to spray again. This is a great benefit if you have a persistent pest issue!

I had to call Key Pest Control for a yellow jacket nest on the porch. I called on a weekend,…read moreexpecting to leave a message and them to call me back the next business day. Instead, they called me back within minutes and scheduled an appointment to visit on Monday. What incredible customer service!! They easily handled the yellow jackets and didn't even charge us for it. Wow! These folks go above and BEYOND in terms of customer service :)

Excellent Service; Very Knowledgeable;…read more Great Communications And Impressive Follow-thru We use yelp and several other online services to identify and use top rated providers nationwide and while they have not all been to the quality their reviews implied - this provider and John (the owner) exceeded our expectations We had an issue we had never encounter in over 20 years with the property and wanted it investigated, addressed and eliminated asap and that's what these folks did I reached out at 7am; they contacted me within an hour; scheduled the inspection asap and took care of the problem in no time and Followed-thru as promised a couple of weeks later to make sure all was in order. If you need pest control services, these folks were no BS and real in their service and commitment. Will definitely use them again.

Had a big wasp nest that I needed taken care of. They went…read moreabove and beyond of the service I needed. Very professional and will hire again of my pest needs.

I saw mice. They responded immediately to my needs and concerns. Arrived early so I wasn't waiting…read morearound. Terry was professional and friendly. Cleaned up after himself, showed me issues/problems and fixed them all. They aren't cheap but they really are the best around. Also give a year warranty if I see any more issues. I highly recommend to everyone.

I found them when I did a search here on Yelp for my organization located in Baltimore. I received…read morea quick response through text in which I was asked for the address and some other contact information. Again, very fast response to say they would be at my place of business between 8 and 9 am this morning. I came in early to meet them. At 8:54 I received an email and text saying they don't service Baltimore. A complete waist of my time. I cannot comment on the actual service they provide but I would not recommend them based on this experience.

I strongly recommend staying away from Orkin…read more The Customer Service Specialist I dealt with was dishonest and cannot be trusted. Information was misrepresented, promises were made and not honored, and when questioned, the story changed. That alone is enough reason to look elsewhere. The exterminators were just as problematic. They were pushy, intrusive, and did not respect boundaries once on the property. Their approach felt aggressive rather than professional, and I was made uncomfortable by how forceful they were about access and services. This company does not respect customers, does not communicate honestly, and creates more frustration than solutions. There are far better pest control options in Carroll County that operate with integrity and basic respect.

Great services until they get paid. We called them to discuss sounds we heard in the wall. They…read morepromptly came out and suggested we redo the insulation in our attic. They informed us that their insulation had boric acid in it to prevent bugs from coming into the house. We signed the contract, and we were told someone would call us the day before to let us know what time someone would come the next day. We were never called. Instead, a team showed up and had no idea that we purchased additional items besides the insulation. Due to a language barrier, it was hard to communicate with the workers. I had to hunt down the gentleman we signed the contract with, who in turn had to hunt down the manager. After all that was sorted out, the manager never came on site as we were told to inspect the work. Since that day, we have reached out several times to get someone from the team to come out and inspect the work no one has reponseded, including the manager Gavin. I still see stink bugs coming in from the attic along with lady bugs. It does not seem the boric acid is doing anything. This was a horrible experience. Customer service is awful after they get your money

They are quick to respond and are very professional. They did their homework before they came out…read moreand explained what they could and couldn't do.

Cody was able to respond quickly and took care of our yellow jackets in the siding right away…read more Great job, thank you!

I called Butch's Bug Service, LLC on Tuesday due to the spring rains driving in the ants. Butch is…read moreknowledgeable, personable and professional. His experience is evident when he steps into your home and surveys the issues. He knew where all the target areas were immediately and the most effective way to manage the problem areas. I had pest control service before hiring Butch but their rising costs no longer fit our budget. Butch gave me a fair and affordable price and set a reasonable schedule for service. He was able to come out for our first visit at a time that met with my very busy schedule. I'm very pleased with this company. The customer service they provide is excellent. I found Butch's from many recommendations by neighbors on Facebook and it's evident why everyone loves this business. I'm looking forward to many long bug-free years with Butch's Bug Service. Thank you!

Answered phone. Came right out and got rid of the hornets nest under our deck. SO thankful for…read moretheir quick response!! Will definitely use again if needed!!!