Our pet has a urinary tract infection with a complete blockage he is and needs life saving surgery. As soon as they found out that we were low income they refused us and asked us to leave. Also wanted us to sign a paper saying that we took out and refused treatment We didn't because we were asked to leave. read more

My dog became a little uncomfortable and growled and were unwilling to work with him. We left with no diagnosis.

Doctor Dean his a very good patient and explains everything you need to know Patty Amanda and Staff are very good friendly Human beings i am so Blessed I choose them all I highly recommend God Bless You Thank you Mrs Sylvia ChiquitaMom read more

Pet Care Veterinary Clinic - My baby girl Chiquita - Veterinarians Near Me - Harlingen, Texas

Nightmare!!! My dog just got his nails cut here, and he bled all over my car. Ruined my seats and oh my poor dog. They cut his nails way too close And they won't reimburse me Terrible place to take your fur babies too read more

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They have definitely improved dice the bad review I left about my dogs care back in 2017, but gave rhem another shot with our newest adopted kitten getting him neutered. Price was decent, good service and my lil buddy did great! I would recommend them. PS I know a lot of folks fault the with bad injection and not knowing what they are doing, but I opted to give Precious pain meds for the procedure and it went very well. Give em a shot, I was happy, and I'm picky when it comes to vets because I used to work in the medical field at Valley Baptist as a CNA @ 4th floor South tower. read more

So one weekend I found a stray animal in need of medical attention close to life threatening, Ask very nicely if office can help to see if the dog has been chipped so we can take him in and the office agreed which was cool and very appreciated. So we started to get dog registration done then for some odd reason they declined to help because of some unknown reason which was never explained nor did they try to find answers. So this office I would give a hell no to very uneducated and very unprofessional and don't deserve my business. A vet office supposed to put care of pet over all other things and this office shows that pets don't come first and will spend my bread somewhere else read more

I took my cat in to get spayed. When we got her back she was wrapped in 3"adhesive tape. The tape was stuck to her skin and fur.It was horrible, took 4 hrs to get it removed and a very unhappy kitty. Why would anyone do such a thing to a cat read more

I love this place ! I bring all my dogs here, we have 6 currently. the pet care clinic staff and dr dean are so good with them. our dogs are rescues and this is the only place that can handle each and everyone of my dogs and their different quirks. Team is also always friendly and welcoming. I'm so thankful for this team ! just wish they'd expand the clinic my favorite is how dr dean talks to our dogs our fearful olde English bulldog adores going to the clinic lol read more

I've been taking my small dogs to this clinic for many years. They have always been nice to me and have treated my fur babies very well. I have never had issues with appointments. Prices are reasonable. read more

This vet clinic forces way too many purchases on the customer. I took my Schnauzer in for Skin related issues and they applied something for her ears...that is not what I was there for and I tried to opt out from purchasing that ointment because tractor supply has the same brand and cheaper and I was forced to buy it because the doctor applied it in the room. Staff is also rude. I witnessed the receptionist take a call and make someone hold "because she was attending someone" and there was no one there. She also told me tractor supply was not a good place to go to but they carry the same brands CHEAPER. The sales must really be that important to them it seems... read more

Have called repeatedly but been put on hold and no answer. So will go somewhere else. Apparently they don't have time to answer phone.

PLEASE SAVE YOURSELF AND YOUR PET AND DO NOT EVER EVER EVERRRRRRRR VISIT THIS OFFICE EVEN FOR SOMETHING AD SIMPLE AS VACCINES!!! The vet techs are horrible at administering vaccines and unless you tell them, they'll try to make YOU hold your pet!!! We made the mistake of taking our hairless chihuahua, Maverick, here for vaccines and his neuter. They charge for literally EVERYTHING yet if you call for a price they'll give you the lowest and not tell you everything is separate or even tell you what the total cost will be until after the fact which is deceptive practice!! They tried to schedule a week follow up appointment just to "check" the site which we aren't idiots so we can tell if the site is infected don't need to pay $85 for a bozo that misdiagnosed our other chihuahua a couple weeks prior. So at the one week follow up my husband was told it was took soon and stitches would fall out on their own but if they hadn't by the 3 week appointment for last of his boosters, they would remove them then. Today was the 3 week vaccine booster appointment and the stupid tech tried telling me they usually leave stitches in for a month but thanks to my RBF, i guess the tech figured he'd better just take them out today. The tech with the curly blonde hair, not sure where he learned vaccine administration or pet handling but he sure needs to go back again!! He tried having me hold Maverick and of course shots hurt so he poked him with the needle and Maverick jolted and ran up my arm! Yet for some unknown, uneducated reason the curly headed tech thought "let's try this again" so I had to tell him either you get another tech in here to help you or I'm leaving with Maverick! I have no clue why the tech with the gauges didn't administer the shot the first time because he actually knows what he's doing! Then it was time for stitch removal, the curly headed one couldn't even figure out how to hold Maverick so the one with the gauges could snip the stitch. The one with the gauges had to tell the curly headed one to wrap his head and front paws in the blanket we'd brought, the curly headed one touched Maverick's front paw and said "ew peepee paw" like seriously?!? One you're a vet tech pee and poop happened and two HE PEED BECAUSE YOU HURT HIM WITH YOUR INABILITY TO ADMINISTER A SHOT EFFECTIVELY!!!!! We will NEVER return here EVER!!! And if you care about your pet, neither will you!! We had made the mistake of taking Trixie here when she was sick and the vet tried saying she had pancreatitis from our raw diet turns out she just had a stomach infection from eating random stuff off the hotel floor and thanks to Border Animal Hospital she's back to 100%. read more

Pet Care Veterinary Clinic - Maverick showing off the inexperienced vaccine administration of pet care - Veterinarians Near Me - Harlingen, Texas

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I took my sisters guinea pig here to get checked up and they handled him SO poorly. The doctor was rough and caused him (the pet) more harm than good. They supposedly gave him medicine to help him and when i went to check up on him later that night he had passed; I wholeheartedly feel like they sent him into shock. The Vet, in my opinion, is too old to be handling animals. His hands aren't careful and I genuinely feel like he needs to retire. I will never go back to this place ever again. read more

Complete nightmare after visiting this place. Went in to have my 8 month old french bulldog's dewclaw treated and 30 minutes later he was dead. He was sedated and never woke up. The doctor showed us no compassion. The staff was so callous. We are devastated. My puppy was strong and vibrant. Stay away from this place. read more

Absolutely terrible!!! The staff in the front have no customer service. They are double booking appointments. I had a 3:30 appointment and at check in there were still 4 people ahead of me. 2 had 3:00 appointments and 2 had 3:15 appointments. They finally called me to go in at 4 and I still had to wait another 10 minutes. I have a 30 pound puppy that cannot be placed on the floor due to not being fully vaccinated and they would not allow my spouse to come in and assist. Do not recommend! read more

This Vet office has the worst ethics I have seen in my 35 years of being a dog owner who uses Vet services. Took my whippet there for a skin tear on 2/14 around 1 pm for sutures. The Vet told me the tear was superficial and he could stitch it up. I agreed. Then his office worker wanted me to pay $890.00 in advance of the service. I said WOW...that is a lot for stitches. Can you provide me an itemized statement of what the charges are for ? She said she needed to go talk to the Vet first. Came back and said " forget it" we are not going to service your dog. I begged her to help my dog and told her I would pay the $890 but she said the Vet no longer cared to help my dog. We took her to McAllen Pet 911 Emergency clinic and they stitched her up. The bill was $433.00 which is exactly what I expected from an emergency clinic visit. Normally, I pay between $180-350 for stitching up my whippets if they have a skin tear. Ive done it at least 5 times over the years which is why I said "WOW that is a lot" CROOKS and UNETHICAL to charge me $60 for an office visit and refuse to service my dog. Definitely filing a complaint with the Veterinary Board and Better Business Bureau. read more

So I came in with my Doberman puppy to get her ears cropped and the doctor messed it up didn't check for cuts on the last wrap and she got infected her left ear so I came back and they said they couldn't do anything it's not their problem he said read more

Pet Care Veterinary Clinic - You can see the ear got infected and a top chunk got infected and fell off! - Veterinarians Near Me - Harlingen, Texas

I've been taking my cats to this veterinary clinic for years and I mean as far back as 10 years ago. From spaying our female cats to seeing the doctor for some weird rashes on some of the kittens we've had. The people here are always so respectful and nice to me and my pets that I couldn't think of taking them anywhere else. Doctor and assistants are very good at answering any questions I may have either in person or over the phone. When it comes to pay they are very respectful in when to bring it up and how to handle the transfer of currency. I absolutely have nothing bad to say about this clinic. I will keep coming back for as long as I own a pet for any situation. Thank you guys so much for what you all do. read more

This veterinarian company has been in business for 41 years and I do not know how since they treat customers like dirt. If you go there in person it's decent, but if you try to call for anything related to your pet it is another story. When you call, at least during the last two years, they will tell you that they will call you back, but they never do. I guess they were told by their manager to say this instead of not answering. I called three times this morning to try to make a reservation for boarding. The first time I called they said, we are very busy, I will call you back, they did not. I called a second time 30 minutes later, they said the same thing, that they would call me back but did not. I called a third time, and they said the same thing, only this time I told them I had already called twice and needed to make a boarding reservation. They said we are very busy, we will call you back. I asked what happens if you don't call me back for a third time, do I call you a fourth time? She said yes. When I call the fourth time and I say it's my fourth time will you take care of my call? She said, it depends if we're busy or not. I asked so what am I supposed to do? The excuse for a customer service person said, "ITS UP TO YOU", can you believe that? I do not know where these people were fetched from, but it is a miracle they have stayed in business for so long. They should not be open since they do not understand that customers are what keeps them going. Shame on them and their retarded practices. Save your time and DO NOT go to this clinic. read more

This place has the worst customer service. They don't care about the pets it's just a money making business. Every time we go they add all kinds of extra charges. But that's not even the worst of it every time we call in they place you on hold immediately. Then when they do answer all of the front staff are jerks!!!! I made an appointment and they changed the time on me and then they wanted to add a 20 dollar walk in fee like really. They never own up to their mistakes the customer is always wrong they are always right!!! They feel that they have enough customers that they don't need us!!! I wish everybody felt like us and would move to another place and run them out of business!!!!! read more

if I could give zero I would, I called and asked if they took emergency walk ins I was told yes if you are a current customer, they could not find a record of me bringing my cat in last year to prove I had been there since 2020 meanwhile the dog was beyond help, but after the fact I dug out the bank statement AND the receipt for it and called this woman back and not only did she tell that doesnt mean anything she denied saying it and when I told her she needed to find out who did as this is going to cause some really bad word of mouth she said "thats ok maam go ahead" and hung up on me. I really love the vet there he was very kind but it doesnt matter how great the vet is when you have uncaring morons running the office read more

I've been bringing my dogs here for two years and just recently has the service gotten so bad, maybe it's just who services me but they are rude read more

Pet Care Veterinary Clinic claims to have the most affordable spay & neuter in Harlingen, TX; however that is not true. When you ask for the spay quote (for cats) they say it is $49.95 HOWEVER that does not include the office visit, pain killers and feline leukemia test. Therefore, the price is unrealistic. Warning! you should always test your cat for feline Leukemia before you spend any more money. Here is my experience. I was quoted $49.95 and then ended up paying $224.95 (see pictures of receipts). This included office visit, spay, vaccines, feline leukemia test, and pain killer (can you believe they were going to send my cat home with no pain killers after having a ovariohysterectomy!). Then, when I picked up my cat the tech said it would be another $55 because my cat was already in heat and the surgery was more complicated. A week later the tech called saying I needed to take my cat in for the follow up check up. They then charged me $25 and they did not remove the stitches. They said the stitches would dissolve. Then they called me and said my cat needed the follow up vaccines because otherwise she would not get full immune protection. That visit was another $37 and still they claimed the stitches would dissolve. OH! and the tech gave my cat the vaccines. I have never seen a tech handle medication other than the vet. It has been 2 months later and $341.95 and my cat's stitches are still on her belly. Throughout this whole process I have not seen the actual veterinarian except when he arrives in his Corvette in the parking lot. They make you sign a contract (see picture) that releases them from all liability if your animal dies and that is because the VET is cashing in but not providing the services to meet with pet owners and explain the process and actually CARE. The only reason I returned was to make sure my cat received all of her vaccines in one place. That way if something happened to her there was no question that only one vet clinic handled her. The lack of transparency in prices (up front) and lack of care from the Veterinarian is why I am not returning. If Dr. Joines no longer cares to meet with pet owners and have the pets best interest at heart then he should retire and drive away in his fancy car. read more

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I wish i could say something great about this place. Unfortunately it's the complete opposite. On June 24th I took my cat to get spayed, i picked her up later in The afternoon and when I brought her home and took her out of the kennel she was lethargic. Her paws were already cold and her gums were white. Not took long after she ended up passing away. It was already 5 o'clock by the time this had happened so the office was closed and could not speak to anyone. The following day i called to speak with someone twice and they told me they'd call back but never did, so I went in to speak with Dr.Dean Joines about what might of happened. Yes I was hurt but I just wanted to know what happened under their care that she came home this way. He Was cold, his responses were rude, he not once apologized for my cat passing away. Dr,Dean Joines did not want to refund my money When all I asked was to return the money so I can get my cat cremated. i Tried talking to the front receptionist Patty and she raised her voice at me and told me no. I'm so disappointed and disgusted with how they run this place. They took my baby away from me. She shouldn't have passed away the way she did. If Your looking for Someone to handle your animals with love and care this isn't the place. read more

They were respectful and efficient as far as billing but sent my dog home WITHOUT pain meds all while making everything sound so routine as if it would all be taken care of. He suffered and deteriorated for another long 24 hours at which point the Dr. recommended euthanasia-ya think! They should have advised us to leave our dog for observation and advised euthanasia THAT SAME MORNING we brought him in. I brought our dog there because of an emergent situation to RELIEVE his suffering one way or another. We put our trust in their training and they were simply too inhumane or inept to do their job properly. The only comfort is knowing that every living thing has to die someday. Even greedy, smile-in-your-face, incompetent, businesses that clearly think just because you're poor your pet's lives don't matter. I won't be bringing anymore pets there. read more

The receptionist also not being a doctor called us back w blood results to tell us his that there was an issue with our dog's kidneys but that they would still be performing surgery and would just have to give fluids. After all night of suffering took dog in for surgery and Dr said maybe he is not going to do surgery bc the dog is not going to make it. These people would rather take your money and act like they know what they are doing. read more

Tried this vet right after moving back to the valley. Apparently, after talking to friends, the vet is hardly ever even there! When I called, the receptionist was pissy. read more

I am very disappointed with the grooming performed on my dog. I asked the groomer not to shave my dog but she did as she wanted. In the process she nicked my dog all over his neck. When I researched the grooming done on german shepards, I found that german shepards are not suppose to be shaved. The receptionist response to my research was that not everything that is on the net is true. So my impression from that remark is that I don't know what I am talking about. It appears their groomer does not know what she is doing. As a groomer she should have known that shepards are not to be shaved. She didnt bother to volunteer that information. She was quick to insist that he needed to be shaved.When I informed him Pet care would no longer get my business, the receptionist said it was fine. So the impression I get is they don't care about their clients nor the animals they provide services. There was no apology for an error they might have made just a response of " you told us to do it". I am greatly disappointed. I trusted them with my dog. I insisted not to shave him, but my mistake was leaving my dog and trusting they would do right by my dog. Instead they had no remorse and no sentiment for the clients feelings. So beware pet owners the groomer at pet care is more concerned about making money rather then informing clients what type of grooming should be done on their type of pet. It appears the receptionist agrees with the groomers tactics. My score for pet care groomer and receptionists is 0, with their attitude they are not worthy of even 1 star. I was charged for a flea pill which it didn't work or was never given. When I took my dog home, the fleas were not repelled as that was what the pill is suppose to do. That business will no longer receive any of my business. read more