The staff are well informed about just about everything that you ask them And if not they will try and get you to someone else that can.

If you want to traumatize your tiny senior dog with a bath then this is the place for you! We've never been here before and won't be going back. I put the token in and the water was freezing cold, then it turned way too hot, repeatedly. I ran to get help because my dog is almost blind and was getting anxious at this point. They said this had happened previously the same day so I'm wondering why they didn't close down that bathtub for future customers? They put in a token for another bathtub for us. I just moved as fast as I could to get her out of there. The blow dryer was very cold for a small dog. You have no control except for the water pressure.. I honestly can't believe I paid for that experience. I highly don't recommend you bring a senior dog to this place. read more

Pet Food Express has pretty much everything we need for our dog. It's where we get her food, treats, and toys. The staff is super friendly. It kind of has neighborhood vibes, even though it's a big chain. There is more than enough parking in the lot. read more

Don't go here. Poor customer service. And beware if you buy anything from the "Last Chance" bin: Nowhere on this bin, nor on the merchandise, does it say "Final Sale" but the employees enforce a strict "Final Sale" policy. They said "Last Chance" implies "Final Sale" ... no it does not. It could mean this product or brand will be discontinued. It can mean many things. The merchandise needs to be clearly labeled if it doesn't qualify for your return policy. read more

Pet Food Express - Where does it say "Final Sale"? - Pet Stores Near Me - Oakland, California

Have been going here for years because the staff is so friendly and knowledgeable. I particularly love the buy 3 get 1 free deal on all of their cat litter. This makes their price point unbeatable! They also let you return the unused portion if you are trying to figure out litter for picky cats, like I've been in the process of doing. Of course you should bring your original receipt, but even if you do not, their customer service is even helpful. Who has ever heard of friendly customer service? At the Telegraph store I was helped by Toni--the best!-- They spoke to me for a super long time helping me think through cat litter options. I went into the store at my wits-end because my 6-month old kittens began to reject their litter and go outside of the box! No really, I was on the verge of tears. Toni listened, offered expert advice but mostly importantly, I honestly felt supported. Who gets that when shopping for litter? I'm a loyal customer because I feel like this is my neighborhood go-to for caring for my kitty-babies. And in the process, I too feel cared for. read more

Fantastic staff! Always pleasant, welcoming & knowledgeable. Wide selection of healthy, researched items for my canine kids.

Best pet supply store in the Bay Area. Between the Broadway location and the Telegraph one, they usually have excellent selection. The staff is super helpful. Recently, they only had one bag of my usual kibble in the store. I was hoping to get more and the staff special ordered my request at no extra charge and it was available for pick up within a week. The usual buy 3 get 1 free on everything is worth the money. If you're looking for suggestions, the staff is usually very helpful, often suggesting value items over the most expensive option, which I appreciate a lot. And the treat for my pup at the checkout counter is always appreciated. read more

My neighborhood store- staff are friendly & helpful, & if you don't want something, they are never rude- head & shoulders above any Petco at which I have ever shopped read more

I already liked this store, friendly employees, clean washing stations, good selection of foods and toys, before this happened. I accidentally left my wedding ring a wash station! When I called back, they said that I could come back and get it after they were closed. Jesse, the manager, brought it out to me when I arrived and was very kind and professional. Thank you so much for saving my ring!! I'll be a customer for life. Our basset hound Wizard loves all of the attention she gets here and pulls like mad to get to the front counter and get a treat. Thanks again!! read more

Located on the corner of Telegraph and Alcatraz. A few parking spaces in front. Pet Food Express has an ongoing deal where you buy 3 of bags of food or treats and you get a fourth free. They have a variety of brands and carry what we feed our dog. They have a dog wash but i dont remember having used this location's wash. The staff is very friendly and we've always received great customer service. They have been low on inventory and selection and it happens.. Delayed delieveries or what have you. (Not to the point of a barren store). When trying something new, we were informed we would be able to return item(s) even if opened if it didn't work out. Haven't had to do it but that's nice to hear. read more

Pet Food Express - Pet Stores Near Me - Oakland, California

First time at this location. I was greeted immediately by Luis with a warm friendly smile. I asked where I can find a particular jerky treat for my puppies. He knew exactly where it was and what I was looking for. Upon check out Elena rang up my purchase and she was also so helpful and friendly. I'll definitely visit this location again when I'm at the area. Thank you wonderful staff! read more

I meant a NON grain-free food! My typo. I just read my review and it was not correct. I have been reading about how grain-free dog foods may be unhealthy, so I went here and purchased a Non grain-free kibble. My dog is transitioning into the new food, and seems to really like it! read more

Wow I was blown away by the customer service at this Pet Food Express. I stopped in quickly for some new dog food and Miles was beyond helpful. He walked me through the whole store offering suggestions about which dog food options were the healthiest for the best price. I got this new pack of food on sale and my dog loves it! Everything is organized in the store and very reasonably priced. I love how there are full refunds on all items, even the food if your pet doesn't like it. Anything you return, gets donated to the a pet shelter or humane society!! That's amazing so nothing goes to waste. I also bought a dog chew toy and a few chew treats which smelled really good! read more

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I'm really not a chain-store kind of person, but from when I've been in Pet Food Express and from all my experiences (here and at the 51st/Broadway location) on rare occasions that I've popped in they really seem to have it dialed in. Not ALL chains are bad. They give you a feeling of caring, hardworking employees and a clean store. Because I have a parrot and will always default to Your Basic Bird for bird needs as long as they survive, I really only pop into PFE when I'm playing auntie to friends' dogs. But when I do, they are SO WELL STOCKED for dogs and cats, with friendly employees and a clean store. I think I encountered three whole aisles of dog treats on my last visit, and I was overwhelmed with choice. It's nice when you can hang for a while and label-read. I wanted no fillers/additives/flavors, and they had lots of choices. It was easy to ask employees for help. They all seem like they like their job and each other--and us. Nice "local" feel with pronoun-labeling tags for those who wanted them. Happy to support this place. read more

I rated this place 5 stars about 2 years ago and have to say this place has stayed consistent: very welcoming atmosphere, great customer service and 'how can I help' attitude! I walked in looking for a more natural flea control option for my 2 pets as their monthly treatment doesn't seem to be enough - itchy/scratchy dogs, raw areas and a lot of licking and chewing so off to the pest control aisle Arielle quickly offered assistance. Extremely friendly and knowledgable of the products offered and the pros and cons...I could've talked 'pet talk' with her for hours! She mentioned 10 other people came in before me with the same issue which was somewhat of a relief. i can tell Arielle loves her job and helping people! I know I'm gushing but seriously she was awesome and really took her time which is greatly appreciated! I did end up with a bunch of natural flea control from spray, bedding powder, hot spot treatment and suggested I get a cone or 'doggie onesie' to prevent the pups from licking...ohhhh my dog ain't gonna have that! Anyways..definitely shop at Pet Food Express as you'll always great, consistent, informative service. read more

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Me: I want to get my dog a chew bone. I've heard raw hide is a not good choice. Tried antlers, but it splintered. Can you suggest something? Pink Hair: Have you ever tried ______? Me: No. I don't even know what it is? Pink Hair: Well, that's why I asked you. Me: (Puzzled by Pink Hair's response.) I've not. Pink Hair: That's why I asked you. Are two stars for customer service too harsh? Just asking... read more

Love having a pet store so close to home that the pup and I can walk a few blocks to. Clean store! I always see plenty of parking in their lot in case I needed to drive. I buy Blue Wilderness and the selection was small- but had what I came for! With it being so much fewer than other stores for Blue, I worry they'd run out... we'll see! Super nice gal named Alex helped me and asked about petting my wolf. Sadly, my girl is a mean one with others (there is a bubble around her you simply cannot reach into) and Alex was funny and understanding about it! Happy to have dog lovers around who also know how to respond to animals too! read more

Pet Food Express - Blue dog food selection - Pet Stores Near Me - Oakland, California

Pretty sure I first met Ron at the Bway location, but he was just as kind and helpful this go around. Super patient and knowledgeable! One piece of advice - your side panels have room for one more rescue dog. I'm sure Nala would love to be featured; she came from Oakland SPCA :) read more

Pet Food Express - Pet Stores Near Me - Oakland, California

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I usually love going to this store, the employees are very knowledgeable and helpful, they seem to really care about their customers and the well being of pets. I typically go every Wednesday on my days off. However, it pains me to say that there have been numerous occasions I've come in and heard what I presume to be the manager being very rude and disrespectful to the employees. I believe her name is Karen but I've seen her without a name tag sometimes so im not sure. The way she talks is very belittling and patronizing, as a customer it makes the environment very awkward. Especially when the employees do a great job and still maintain their composure after she berates them. It makes me sad seeing this so I felt the need to say something. I'll probably start shopping at Healthy Spot from now on cause it's right down the street & less drama. read more

The staff members here are uniformly friendly, helpful, and knowledgeable. True animal lovers all, you see it in their faces when they interact with your pet. They have a great range of products for sale, all high-quality. Petfood express can be a little bit expensive but they don't skimp on their selections and take care in their choices. The washing stations are a great option for those with medium to larger dogs and offer an economical alternative to professional grooming if you don't need the hair clipping aspect they provide. read more

Pet Food Express - Roxie likes this part best! - Pet Stores Near Me - Oakland, California

The store is great they have great customer service although it's one of the smaller stores it also has a wellness clinic to visit occasionally they have dog baiting stations in the back and the staff is very friendly. They also carry a very large stock of frozen healthy natural food as well read more

My dog and I love it here! She is always greeted with such friendly employees who give her pets and treats. This store always has what I need and their employees always give great tips and advice. The self wash stations are always impeccably clean (unlike other pet food express locations in the area) so I always feel comfortable bringing her in without fear of something unsanitary. Another thing that makes this place great is the incredible return policy where if my dog doesn't like something I bought, I can always bring it back! Love this location! read more

I recently adopted a cat from SPCA. She is lovely but very finicky with food. Trina at 5108 Broadway store helped me understand her possible problems and find solutions. She went above and beyond to offer us an excellent service. The prices also seemed quite reasonable, the store pleasant and well equipped. I intend to bring my cat there for vaccines and other necessities. Thanks Trina. read more

Pet Food Express - Cookie - Pet Stores Near Me - Oakland, California

Stopped by here while waiting for my doggie at his grooming appt. Although, they didn't have the dog food brand I wanted, the staff was helpful finding another brand my picky lil guy would like. And was told, if my dog didn't like this brand, I could return it---he loves it! read more

First time to this PetFood Express branch in Rockridge, CA. I like to try out different branch of Pet Food Express in town, by far as compared to the branch in Albany, CA and the already closed University Avenue branch, I have to say this is the most disgusting pet self washing section I have ever been. Check out my attached photos. I am not talking about late day wash but early morning around 10ish. Out of 4 bath sections, one is broken and the other three have this mold around the tile corner and dog hairs everywhere. While I was using the nozzle, no shampoo but water coming out from the nozzle. Mind you I was not the only one who complained. Turn out the next customer who brought in his dog complained too. If you are driving and you don't mind drive a bit further, try the branch in Albany, CA. read more

Pet Food Express - Dirt and Mold at the corner of the tile inside the bath. - Pet Stores Near Me - Oakland, California

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The staff that work here are such beautiful people, helpful, delightful and so caring. They go the extra way to help out and share thoughtful tips. Unfortunately, the manger is mean, not only is she incredibly unapproachable - refusing to make eye contact, she's also not very respectful to her team. It's confusing to me why she is running the ship when she seems to hate it there so much read more

Always stocked up, staff unusually personable, super clean, everything just A+. I've moved but still make the commute to this location/chain

Really friendly staffs. Always ask if we need any helps. Gave good recommendations on food and products. Amazing staffs.

The staff at this store are all amazing. Skylar and Ron in particular were both extremely helpful when I first got my dog. They not only greeted my new fur baby into the store with so much love, but they were patient in answering all of my questions and recommending products to buy. They've definitely made a return customer out of me. The store is also super clean and well-organized. I'm so thankful to have the team at this store with me on my pet journey! read more

Friendly, Super Cool Staff and carries Canidae dog food (otherwise known as Buster's favorite cookies) right down the street from Whole Foods in Berkeley, so you go get the equivalent, organic human food for yourself after picking up the good stuff here! read more

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The staff here are knowledgeable, helpful and patient. We came in for dog food and had questions about food options to help with weight management. We came out with a bag of kibbles and a free trial of raw patties (the bag is worth about $21). How nice is that? :) Hopefully Xena likes the new food! read more

Self washing pet station! So I usually wag Jade Marie at the house but today the carriers got cleaned and we needed to be out and about for some hours. Idk why the first place I thought of was the pet store to give her one of those baths there. I always said I was. And today, we did. Paid $15 for the wash, got the token and towels at the register. We went to the bath room. You're able to attach your dog to the many tie outs so you can get stuff situated. They have shampoo options too. Including flea shampoo. The directions are very simple when it comes to using this machine. It's just like the self service car wash. Even after I washed and rinsed her, there was a blow dryer to dry my baby..on cool air. The wash lasts for a very long time on each setting, so when your done washing and letting the shampoo sit in the coat, turn the switch to rinse. I washed her for a very long time and it was still going. You probably would be able to wash two dogs in one tub for the 15 and there would be enough soap and water to go around read more

Clean, always adequately staffed with super friendly employees, and well stocked for a smallish store. And they have an excellent return policy if you ever do need to bring something back. Parking can be a bit challenging if they are busy - the parking lot is a bit narrow - but otherwise this is a solid pet supply store. read more

I love their "Self-Service Dog Wash". It's a bit pricey; $15 each or 4 for $11.25 each, but I think it's totally worth it. My dog is fluffy which creates two major issues. Drying her up takes long time with human hair dryer, and she sheds a lot hence creating a mess. With this dog wash, my headaches are forever gone! Each session is 25 minutes, so you need to plan and execute a course of action. read more

Pet Food Express - My dog, Kobee, feeling and looking fresh after the dog wash. - Pet Stores Near Me - Oakland, California

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Pet Food Express is a rare retail gem that makes me actually want to leave the house and shop offline. Really kind, helpful, knowledgeable staff, great selections of food and toys, reasonable prices, weekend vaccination and microchip services, self-service dog wash, periodic puppy and dog adoptions- What's not to love? They even have a great return policy, reassuring me that if the harness I bought for my pup was too big, I could bring it back for a refund at any time. Happily, that won't be necessary as it fit like a glove, but rest assured I'll be back soon anyway! read more

Went in to do a return from an online purchase, and they were great! They informed me of a qualifying purchase for savings I was previously told did not qualify. I hurried home and made it back just as they were sliding the doors closed. The employees remembered me and helped me regardless of it being closing time (I would not have faulted them for not assisting me). I have been to this location on a few occasions, it's clean, the staff is always friendly to both Ryder and I. All of that expected from any retail establishment. They went above and beyond and for that 5-stars. read more

Pet Food Express has been my go-to for food and supplies for my two kitties for about 3 years now. I love the variety of healthy foods (I do not shop for mainstream grocery store pet food brands), both wet and dry, and they typically have all of the supplies that I need (the Feline Pine litter is amazing). Employees are always friendly, chatty, and make great suggestions for products. I love the Buy 3 Get 1 free deal on all wet food, it really helps keep the cost down. I will continue to come here for my pet needs. The only suggestion I have (and why not 5 stars) is that they don't carry any vegetarian food (dry and wet) brands for cats. Now that my kitties are transitioning to a primarily vegetarian diet, it would be helpful to have at least some of these foods available here (as I know the demand for these will grow in the near future). For now I am ordering all of their dry kibble online at specialty stores (Ami and Evolution Max Life) and will eventually transition their wet food as well (at least some of it). Please think about carrying more veggie brands in your store. Thank you! read more

I love this spot. Plenty of free parking, free doggie pooh bag stand (just take 1 or 2 plz), adoption kitty Sundays, ridiculously friendly staff... I'm serious, like as soon as you pass through the door -"HELLO," and they even give you a big smile with it. Besides being friendly, the staff are knowledgable, inquisitive and genuinely interested in your pet's needs. They know when brands are recalled, why things can't get back in stock (i.e. canning issues with Taste of the Wild cat food), how brands differ from each other, why some toys would be a better fit for your pet. They know their stuff! It's a smaller store compared to other locations, but it's well stocked with plenty of inventory to choose from. I've been coming here for over 7 years and the review is long over due. So thank you for your warm welcomes, doggie treats, help out to the car, no-hassel returns, free pooh bags, and awesome store hours. You've made my pets very happy & healthy *they say thanks too.* read more

Pet Food Express - The kids say meooww & ghrrrwoof (*thanks Pet Food Express for making mommy spend a fortune on us*) - Pet Stores Near Me - Oakland, California

They are so amazing at pet Food express really caring towards birth animals and their owners. They helped me find the exact products I needed and were very friendly and professional. They even had some good suggestions for finding a vet for my animals. read more

I want to thank Pet Food Express for the great service I've gotten for two special events. I'm on the Board of Directors of the Ohlone Dog Parks in Berkeley. Last year and this year we had a really fun Halloween Party & Dog Costume Party in the small dog park. Both years I've come to this store to buy treats for all the attending dogs and toys as prizes for the costume party. This year I was running late the day before the party. I didn't want to show up at the last minute and make somebody late going home, so I called in and spoke with Maria. I told her what I needed, and it was all ready for me, exactly how I wanted it, when I arrived. Maria was so friendly and helpful, fun to work with. read more