Vet was Rude/unprofessional. Went to take my dog for his shots and I wanted to record a bit obviously without getting the workers faces etc. There are no signs saying no Cameras or photography. The Vet stops me and says "No pictures please" which is fine I stopped respectfully but she added "I mean I don't go to your job and take pictures of you" (with a sassy tone) she didn't need to add that totally killed my mood. Why would I want a picture of her? Mind you I work at a Mexican restaurant where there's pics of me posted on yelp without my knowledge. This is the 2 second vid I screenshotted to show what I was recording before I could adjust and zoom in. Mind you she had no problem hugging, kissing and rubbing her face on my dog like if it was hers/was ok to do but I kept my mouth shut. read more

Unleashed by Petco - Pet Training Near Me - Oakland, California

The cashiers were rude and unhelpful. This was definitely the worst experience I've had at any pet store, let alone an Unleashed location. To improve the customer experience, I highly recommend retraining your staff and fostering a friendlier environment. read more

Stopped by here for some dog shampoo and a new chew toy. They have a decent number of options. Found what I needed quickly. Friendly staff and quick checkout. read more

This is a very expensive store, plus they don't honor all coupons. Pet Club in Emeryville is much more reasonable! 3535 Hollis Street Emeryville, 94608 (510) 595-7955 read more

Stopped by to get some dog food. Then I noticed the "say no to panhandling" sign in the window. When I told them I thought it was extremely problematic, especially in this current economy, they were less than sympathetic. Wont be coming back here. Businesses that exhibit cruelty and indifference to people in unfortunate circumstances have no business in Oakland. read more

This store is a Pet store. But, it is not a dog friendly, nor dog trainers friendly facility. I came to the store and bought a bag of Purina Pro Plan 30/20 with the new puppy that I am training for Police and sport to be donated to the city of Oakland. i was working on environmental and search meaning, puppy searching and getting between shelves during his search. not even 6 min. I was asked by Kayla the store manager she said.She asked me to leave because of liability of being injured, they have their own dog trainers and they don't allow other trainers in the facility. it seems to me that other trainers also, buy items and food in the Petco network and for this person to say, they have their own trainers and they don't allow other trainer. it is pretty bad. also, may be being a Hispanic did not help either and she was being racist?? I would like to be call by a district manager Because it was a bad situation and if other trainers are not allowed. Then all dog trainers should start sending people away from the Petco company read more

We were looking for a specific treat and the gal we asked really tried to assist. She even googled kidney disease. The place was very clean and didn't smell of dog and we didn't have to avoid any puddles. I did read every treat package and found the best two. I recommend this place. It's well stocked, friendly team, and very clean and fresh smelling. read more

Unleashed by Petco - Sykes 5% Crude. As good as you can get for your dog with kidney disease. - Pet Training Near Me - Oakland, California

The staff here are super kind, this review does not pertain to them. I'm giving this store one star because it sells product that are unsafe for dogs and landed my big dog at the vet in critical condition. After looking into it, I found that PetCo has been aware of the dangers of Good Lovin's smoked bones since 2015 and continues to sell them. Cooked bones are brittle and extremely dangerous for dogs to chew...why would a pet supply store even have them on shelves?! I no longer trust that any of their products are responsibly reviewed and will not be buying from them in the future. read more

Date: 9/13/2017 Time: 12:35 PM 69° Cloudy After paying our landline bill at AT&T, my husband and I were walking along Lakeshore Avenue shopping district. We were on our way to Proposition Chicken when we saw Unleashed. We're running low in supply of "poopie" bags. We usually purchase these bags from the Unleashed store at Alameda Landing. Since we're in the neighborhood, a visit here was necessary. Gentleman behind the counter asked if I needed any assistance. I replied, yes and guide me to the aisle or section where the "poopie" bags are. He was courteous and friendly. He located them. Good! I grabbed a pack of them off the rack and paid for it. I thought I was ready to leave after the purchase. I figure get the one item, buy and pay for it, then head out the door. Nope. My husband was still in the back of the store. When he arrived at the counter, he had a bag of doggie treats and a chew bone in his hands. Hmmm...more money being spent. (Here I thought I buy things on an impulse. Sheesh! LOL!) Drawback: street parking can be difficult at times in this shopping district. However, there is a parking garage within walking distance. read more

See all

A few years ago everybody was nice and friendly and helpful there but for the last year or two all you get is the minimum service, like when you come in and ask where something is they don't ever get out of their chair they just wave their hand and say it's on so-and-so aisle. Today I went in looking for something, three people behind the counter, nobody ever got out of their chair the whole time. I'm sure it's a minimum wage job but still... read more

Steph is a phenomenal puppy trainer! Our pup Moxie really loves her and picked up on all the tasks very quickly. The training was also great for us humans. Moxie is now excellent on leash, approaching other dogs, and her recall is fantastic. Steph also gives out helpful advice and remembers Moxie every time she comes in which just makes her day. On graduation day, Steph put a little grad cap on Moxie and took some pictures. I had reddit photo shoppers make it more awesome. read more

Unleashed by Petco - Pet Training Near Me - Oakland, California

walking into this store brings back unpleasant memories of high school and as if that wasn't bad enough, the cliquey high school associates all look like they're auditioning for a remake of napoleon dynamite. many thanks to the aloof and unhelpful staff employed at this location, as amazon is charging me for a pair of socks that i returned here two weeks ago. read more

+Store+ Your standard Unleashed by Petco store, where you'll find everything your animal companion needs. Including a washing station! Staff is very pleasant. Not a single complain. +Dog training+ While we were pretty amazed by the intelligence of our corgi, it was clear that our DIY dog training via YouTube videos wasn't gonna cut it in the long run. So we got some dog training estimates from around Oakland, and the most affordable option was the one from Unleashed, where classes start at $119. We signed up for "Puppy Level 1", which really laid the necessary groundwork for our dog: sit, down, stay, come, etc. Each class lasts an hour and the course lasts 6 weeks. But while there can be appeal & concern at the same time for a dog training class that's, well, cheap, rest assured you will get the best possible trainer: Steph! She's the most down-to-earth, approachable & knowledgeable dog trainer that you'll have the pleasure of working with. She always pushed our corgi to the max, but always through positive enforcement. Because of her, we signed up for "Adult Level 1" as well. Pro tip: on the last day of training, your dog will get a big baggie full of cookies so no need to purchase a graduation gift (chuckle.) read more

We adopted a kitty this year and found ourselves dropping into Unleashed for food, toys, litter, etc. several times. The store is really clean and well organized. Ask anyone where anything is and they'll be able to help. Based on our experiences every single employee is ready and willing to help. They always had great advice and recommendations whether we were asking about toys or a good vet. We go out of our way to go to Unleashed for our kitty's needs. :) read more

This place feels overpriced, primarily because the prices have constantly gone up over the last year, easily 20%, if you have vital care make sure you get your discount. The youngsters that work there seem lost. Always check the expiration date on the foods here. I've seen expired pet food for sale at a discount as well. read more

Been here 4 times already, so I got a pretty good idea of the items they have here along with the employees. I am happy they have Merricks, since Pet Food Express doesn't and the Petco closest to me is deep in Alameda at Southshore. The biggest problem I have with this store might be the lack of parking on Lakeshore, $2 and hour is pricey to say the least. Otherwise I love the treat bar they have to offer just like the regular Petco does, since my dogs are obsessed with the vanilla cookies. However they offer an array of chewing toys along with treats that seem exclusive to Pet Food Express. The layout is also pretty nice, rather than mixing can food and kibbles together by brand, all of the can food is located on the shelves to the left of the store. Customer service has been great! Always greeted by at least one employee in the store, and someone has always offered to help and/or answer questions. I know you guys have just "officially" opened on 2/22 however you have made me a loyal customer! read more

Unleashed means there are no live animals sold here. The fish, lizards, rodents, and other critters are "unleashed!" Smallish store, yet still have all the products I needed. A lovely sales associate, Aylin, helped me find my Maybelline's ProPlan Purina Chicken and Rice dog food and Greenie's for oral care. It's convenient on Grand Avenue to run your other errands as well. read more

Second or third time at this store having a super aggravating experience with the same workers. First and foremost, everything is wildly overpriced here. They're charging $25 for 3lb bags of dry food that cost like $8 on Amazon and elsewhere. The only reason I go in is when my delivery is taking too long and my cats are low on food. Today I went in, picked out my cat food and it was rwent to check out. The cashier was playing with a puppy and didn't seem to notice I was there. When she finally did she asked me to input my phone number and while I did this, her coworker came up. The two of them started socializing about something the puppy had done while I stood there waiting for her to ring me up. She stopped for a second to ring me up and then kept talking to her coworker while I tried to pay. I say tried because the card terminal said "wait for cashier" I almost laughed out loud at this because it felt like that's the only thing I'd been doing since I got there. I waited looking at both of them for 2-3 minutes while she continued to ignore me and talk. Finally she turned around and goes "oh yeah oops! Haha!" And presses a button allowing me to pay. I tap my card and it once again says "wait for cashier" and once again, she just stands there ignoring me and the woman behind me in line until I cleared my throat and looked at her like... "are you gonna finish this?" She then presses something else after and asks if I want a receipt I said no and gathered my things. Then instead of immediately focusing on the next customer, she just starts chatting with the coworker again completely ignoring the next customer. I'm fine with socializing at work but this was absolutely unacceptable and ridiculous. It took like 8 minutes from start to finish to buy three small items in a transaction that should have taken 2 max. Do better, this is not how you should treat customers. read more

I love everyone in there especially Carl!! He's very understanding about dogs and helps you lot's

Generally speaking, we work like dogs and my dog lives like a king, and this little king really loves to go shopping at unleashed. People working here are super nice. They love my dog and always give him lots of compliments, and my dog would wag his tail so much and act so spoiled and forget about what his last name was. He loves the self wash here. The perfect temperature, the strong water pressure and the aroma of the coconut conditioner make him forget the fact that he hates being clean. read more

Unleashed by Petco - Pet Training Near Me - Oakland, California

Love this place! Great place to get supplies and a bath and blow dry. I have almost always received friendly, helpful service. I like that Unleased (Petco) has a rewards program, and donates to petsof the homeless. read more

Unleashed by Petco - Great place for a bath and blow dry. Helpful and friendly staff. Love this place! - Pet Training Near Me - Oakland, California

See all

Amazing service!! Educated people! Healthy of treats, enough variety! Great place for buying anything for your dog!!

I think I had the same experience as Gail. I came in earlier and had a great chat with the sales person (the morning guy) and came back later with my dog so I could wash him in the self serve area. I noticed a 20 something woman who did not greet me, so I asked where the other person was and she said he was gone for the day. She didn't ask me if she could help or not. I said, I want to wash my dog, she pointed to the self-serve area. I said, I've never been here, can you show me. She walked me over and pointed and left? I said, "EXCUSE ME, BUT I DO NEED YOUR HELP, I DON'T KNOW WHAT TO DO!" She then, pointed to where things where and how to attach the grooming collar etc. Maybe this young woman is awesome with pets, but she really is pretty lame when it comes to humans. I felt like I was talking to someone who just came out of a drug induced coma. It was soooo bad, it over shadowed my entire experience. I give 2 stars due to the morning guy. read more

At last . . . nice to have a clean, comfortable and convenient place for pet food and supplies in the neighborhood. Even took our dog in to meet everyone, and she gives it a 2-Paws-Up review (which is very good). Also appreciate the clean and efficient dog-bathing room in the back. read more

This is only in regards to their policy of being 200% markup over online pricing. before you go to the store to buy anything, see if you can buy online chances are you'll save 50%. I about ordered flea meds for $19.62 online, but I was alerted that it was available in my local store! Yeah! I went in to grab it and another item... I should have looked at the actual price I just assumed they would be the same... I paid $39.99! MORE THAN DOUBLE read more

Nice to have a new dog food, dog toys and supplies store so close to home. Clean, easy to find items, and relatively helpful staff. My dogs' new favorite store. read more

This place is more of a fancy pet store, so its kind of like a whole foods for cats and dogs. Organic litter, non-gmo dog food, sustainably grown cat grass, etc. I'm exaggerating, but you get the drift. Nice to have a pet store so close to home! They have a great return policy and the staff is nice. I got my cat some treats and some dental liquid thing. Its good, but i still get my cat food & litter elsewhere where its cheaper. read more

These 5 stars are all for one employee, Darrel T. What a freakin' pleasure he is! I typically avoid buying in retail stores these days because better deals are to be had online and also because the retail customer experience has gotten terrible. I needed something for my pup in a jiffy though. My pup had a wound on his foot and was licking it so I had to go buy a cone of shame. Darrel allowed me to try on the different options for my little buddy. He also volunteered to help me clip my pup's black nails when I told him the groomer I had taken him to last didn't do a very good job. A lot of groomers are scared to cut black nails well because they claim it's difficult to see the quick. Darrel did with such ease and patience! What a dear! If you go to this store and Darrel is working, you will have a great Unleashed experience! read more

Benji was so helpful. Not sure if there were other employees but he answered all of my questions! There were 4 customers that he rang up while I stood there trying to make my decision and ask more questions. Minus a star for huge flies flying around the entrance. I really don't like flies. Made the store feel a little dirty until I walked in. read more

It's Whole Foods for pets. We spent $5.99 on cat grass.. but it looked so lush and vibrant, I knew my cat would love it...and she does. They don't carry cat junk foods like Fancy Feast n shit..so, carry your ass to Walgreen's for that. read more

Wow this was my first time using the service unleashed it was so good and the price was unbelievable (PUN) intended... my dog is very old and not too friendly with other animals they gave me the entire washing area all to ourselves for almost an hour well 48 minutes they gave all the brushes and soap and towels. The wash area was low which was good for the old dog and the old man. The price was again awesome and it was not timed. In short if you use unleashed you will not be unhappy...! (Receipt attached this is a true and happy review.) Highly recommended for the price and service. read more

Unleashed by Petco - Pet Training Near Me - Oakland, California

Five Star ++++ . Doggie owners take your dog here to understand a lot of necessary behaviors. Stephanie is a great and detailed oriented trainer. Omar(10 month puppy), me, and my gf went into this class raw! Let's just say Stephanie helped "Unleash" the inner trainer in us and the most trainable dog in Omar. The first class was 6 wks and we are amazed at how much he now knows. So amazed we signed up for the 2nd class. Thanks Stephanie and the whole Unleashed team! #gradsunleashed read more

Unleashed by Petco - Pet Training Near Me - Oakland, California

Steph is the BEST! She gave exceptional customer service-she super nice!! Go Steph! I hope they know how lucky they are to have you read more

If i could give it NO STARS I would. Went to get my dogs some food from this store on lakeshore. I usually don't stop by this store but really didn't have any other option. So I started to shop. Grabbed a basket and looked over the entire store. Not only was I watched as if I was stealing once I actually did make a purchase I asked " Can I leave this here and bring my car up ?" I guess no one heard me. So I stopped and looked around. This lady that supposedly is the manager says "Huh". So I said " Can I leave this here and pull my car up ?" She proceeded to say I could. I started to walk out the door and the lady Chanel "suppose to be manager" says to the other worker standing next to her "she didn't have to say it with a attitude!" I guess she thought I didn't hear her. She is so unprofessional and shouldn't be a manager if she feels like people asking her a question is rude. I came back in the store and said I didn't say it rude I had to repeat myself so I said it a little louder. We proceeded to argue literally go back and forth about how the conversation should have went. She tells me "you wasn't my customer so you couldn't have been talking to me." I told her it's three of y'all up here and if y'all not gone help the customer why sit up here while I'm checking out. I won't be going back to this store unless it's a emergency. It's crazy cuz I spent $140 in this store at the time of the purchase. Customer service is the job they signed up for I don't get why it took an argument but that's it just wanted to tell y'all my experience. read more

We LOVE Steph!! We recently adopted an 11 month dog and upon meeting Steph, we immediately signed her up for the Adult Dog Complete Package (which includes 3 6-week courses and ends with earning Canine Good Citizenship--it's a GREAT deal!) Steph is an amazing trainer who clearly loves her job. Dogs go nuts for Steph and it's easy to see why. She is patient, effective, and loves all dogs. Our dog loved Steph so much, she would basically drag us down the street to get to training class. Steph's positive dog training techniques are also super effective. Our dog quickly took to the positive reinforcements and has learned to love doing all her tricks and obedience training skills with great recall. If there were more classes we could take with Steph, we would absolutely do it. If you are looking for a reasonably priced, very effective training class for your dog Steph is the way to go!! read more

This is my go to spot for all things pet. I have 2 dogs and their selection is great! However, this review is mostly to being written to rave about the quality of their adult dog classes, which I took my 1.5 year old taco terrier to. From the very first class, it was clear Steph is exceptional with dogs; she has a strategy for everything. In the first level we covered a variety of commands, and in a group of three dogs Steph somehow managed to give plenty of individual attention to the needs of each owner while teaching. She's really amazing and I highly recommend signing up if you're on the fence! Our little pup learned a bunch with the positive reinforcement methods she taught us. We will definitely be signing him up for level 2. Thanks again Steph! read more

Worst customer service ever! The guy with long curly hair at the front desk is super rude and has no business working with people. I will never be back to this store again. read more

I really like it here! I'm a frequent customer and Nikita is probably one of my favorite employees, next to the guy with the beard (I can't remember his name right now, but he's like the only guy with a beard there). They are both very friendly and remember me, and my dogs! And they're always showing me new deals and things they'd think I like. I've only met the manager once, and she wasn't the nicest. Though she was okay at the transaction, she ignored me multiple times when I was attempting to make small talk with her, and even walked away once when I asked how she was doing. Maybe the other employees just set such a high standard for me and this is normal behavior? Or maybe she was just having a bad day. I'm not sure. Either way, I still try my best to only come when Nikita and the beard guy are working. They're my faves. read more

If you have a puppy, you NEED to come here. Steph and the entire staff are outstanding. Puppy classes are life changing, and puppy play time is free! Seriously, well done; we are so lucky to have you in the neighborhood. read more

This place is run by children, three of them standing at the register area talking while I stood there with a large bag of dog food asking if I could check out. They laughed and told me I could wait. Well I dropped my dog food in the aisle and walked out. I'm tired of this place, other times I've been there asking about products and they have NO idea about anything, they're the most unhelpful bunch I've ever seen in a pet store. read more