I had a very frustrating and disappointing experience at Pet Emergency and Referral Center…read more I came in specifically because my primary vet does not have a CT scan machine, and my 80 lb dog has a growth on his chest that needed imaging. When I checked in, I clearly explained that I was there for a CT scan. The younger staff member at the front desk was polite and checked me in without issue. After waiting, I was seen by Dr. Jessica Martin. She checked my dog's vitals and examined the mass, then confirmed that he would need a CT scan--which is exactly what my primary vet had already told me, and the reason I came in. However, she then informed me that their CT machine cannot accommodate a dog of my size and recommended I go elsewhere. This was extremely frustrating, as it could have been addressed before I was checked in, given that I clearly stated my reason for visiting. The situation became worse at checkout. I was told I needed to pay for the visit, which I questioned since I came in for a CT scan that could not be performed. The younger front desk staff member understood my concern, but another employee, Gretchen, intervened. During the discussion, Gretchen told me that I had not said I needed a CT scan when I checked in, and even stated that if I had said that, it would be a different situation regarding the bill. At that point, the staff member who originally checked me in overheard and confirmed that I did clearly say I needed a CT scan. Despite this, Gretchen immediately reversed course and stated that it didn't matter, that a consultation was done, and that payment was still required. This contradiction was frustrating and made the interaction feel dismissive and unfair. While a brief exam was performed, it ultimately resulted in the same conclusion I already had, without providing the service I came in for. Better communication upfront could have avoided this entire situation. I also want to specifically note the conduct of Gretchen at the front desk. Her tone was dismissive and argumentative, and her inconsistent statements during the interaction only added to the frustration. This reflects poorly on the professionalism and customer care at this facility. I would not recommend this location based on my experience.

This is our second visit in my beloved Service dog's life. It was discovered on Aug 8 (over 3…read moremonths ago) my dog has Hemangiosarcoma cancer. Living in NC we were able to get her enrolled in the Yale Canine Cancer trial. We drove to Richmond VA several times for those special vaccine treatments and needed to find an Oncologist in FL who would work with us. This has been a scary tightrope of hope in this long road to goodbye to my best life partner. I sent the other DVM files ahead of time so PERC could be prepared but wasn't expecting they would've actually thoroughly reviewed and checked all that. It was volumes! From the moment I walked in the very talented and skilled Nicole greeted me in a private room with my dog. Today, our second visit to thoroughly update the ultrasounds and X-rays, I could t help but cry with relief that Nicole is thoroughly familiar with the volumes of documentation and my dog's particular case. This is such a hard struggle to do by myself, but I truly feel the team of Dr. Zaidi and Nicole mean my dog is in the caring hands of people who are as concerned about her as I am. We hope to be able to continue for the entire season with this wonderful Specialty Veterinarian Practice. They remember the details of complicated cases and they truly care with compassion for the humans as well. Most highly recommended ! I'm so glad we discovered this board certified Dr Bushra Zaidi and her excellent facility in here South Florida.

Took my mom's cat to the animal hospital today we thought we had to put her to sleep. Shannon was…read moreso nice and had beautiful words to say and made my mom feel so much better and the doctor was so nice and helpful. And after all, we didn't have put her to sleep she just has major anxiety and were putting her own medication.

Dr. McKenzie is doing a great job keeping my 16 year old Wire Fox Terrier in tip-top condition.read more

Was in town visiting friends when my pup needed immediate attention. Being away from home and our…read morelocal vet, this place allowed us to come in and see a vet asap. The doctor and all staff were extremely friendly and pleasant. The doctor was very honest, personable, and couldn't have been more gentle with our pup. Very helpful place and recommended if you so need! 20% off if you are a first time visitor!

The doctor spent as much time as I needed on my 1st visit and the staff was very warm…read more. You should all go there!!!

Very impressive and kind staff!! Dr. Dickman took care of my…read morePrada professionally & compassionately, promptly removing her mammary tumor; discussed possibilities and potential treatment if it were to be necessary. Kept me posted before During & after surgery ! Recovery was fast & within a week doctor was so sweet to call me right away with the happy news that tumor was benign! Her wonderful staff was so helpful & attentive to our needs and questions!! I appreciate & thank Dr. Dickman for truly showing great care for my pup!!

Very efficient and friendly vet service.You're in good hands at Shores Animal Clinic. Thankyou for…read moretaking such good care of my Coco Chanel.

We feel incredibly fortunate to have found Mindful Veterinary Care…read more Dr. Nicole Patterson has provided extraordinary care for our cat, Rocky, through a very complex medical journey, while Dr. Jonathan Block has taken wonderful care of our dog, Barkley, including treating him after he tore his ACL and required surgery. Having trusted both veterinarians with the health of our pets, we can say with complete confidence that they are exceptional doctors. What truly sets this practice apart is that the compassion doesn't end when the appointment is over. Dr. Patterson has consistently called after visits--and even between appointments--to check on Rocky, answer questions, and see how he was progressing. The front office team has been just as remarkable, frequently calling to check on Rocky and making sure we had everything we needed. That level of personal care is incredibly rare. Every member of the staff has treated us with kindness, respect, and genuine compassion. During one of the most stressful times of our lives as pet owners, they made us feel supported, informed, and never alone. If you're looking for a veterinary practice that combines outstanding medical care with people who truly care about both pets and their families, we recommend Mindful Veterinary Care without hesitation. Thank you to Dr. Patterson, Dr. Block, and the entire team for the extraordinary care you've given Rocky and Barkley. We will always be grateful.

Dr Nicole Patterson made room in her busy schedule to see my Chi. He fell. She confirmed that he…read morewas in pain. The did an X- Ray which she feels is ok they did a laser treatment which seems to help also sent us home with medication to make him more comfortable. I highly recommend this place.

4/7/25- 5 Stars! My sweet Kitty Layla had inflamed gums... her teeth needed to be removed.. I've…read morehad senior dog's that had their teeth removed but never a young cat.. Ashleigh was amazing! As always! She took great care of my sweet Kitty! I brought her in at 7am and picked her up at 3pm. She's eating both her dry and wet food and drinking plenty of water! There have been no complications. Thank goodness. It took about 4 days for her to start playing with her toys and feeling really good.. all the staff were very compassionate and helpful! I appreciate their sincere friendship and kindness! I highly recommend!!

Took our cat in for breathing issues which turned out to be pneumonia. Waited 6 hours for the next…read moreapt and asked them to tell us if she needs to go to the ER. They proceeded to waste our time and stress our girl out by taking "unusable" X-Rays" according to the ER Vet. Charged us $400 to take horrible X-rays and tell us to go straight to the ER because they don't have an oxygen tank, which they could've told us from the beginning. Even the ER Vet was annoyed with how poor of a job they did. Honestly could tell it was Friday afternoon, no one wanted to help.

I am very happy to say that Dr. Jay and his daughter Cynthia are outstanding professionals…read morededicated to taking care of your pets. Their offices aren't fancy in fact it's pretty bare-bones but it's clean neat and efficiently run. Unlike other vet offices that look like a mini Kmart the only thing Dr. Jay sells are fairly priced creams and medical supplements. They are so ethical that when I came from another vet who recommended all types of surgeries and procedures on my 2 chihuahuas, I wa sat down and carefully explained to why none of that was necessary. Two years later my pets are in perfect health. as a doctor I really appreciate the personalized care of the staff extends to my Caramel and Fudge who always seem disappointed when I pick them up to take them home after boarding with Dr. Jay and Dr .Cynthia for a week. I can't recommend this place enough and I've turned all my patients on to it .

Do NOT take your pet here for surgery. I am sharing my experience so another animal does not suffer…read moreunnecessarily. I scheduled a neuter for my rabbit and quickly began noticing concerning gaps in knowledge. The day before surgery, I was instructed not to feed him after midnight. Anyone familiar with rabbits knows fasting can be dangerous and may trigger GI stasis, a potentially fatal condition. When I questioned this, staff placed me on hold and later confirmed hay was allowed. This instruction should've told me that they don't know about rabbits but they're the vet, right? At drop-off, I asked multiple times to speak with the veterinarian. He clearly didn't want to talk with me. There was no pre-anesthetic screening, no discussion of bloodwork, nothing. I demand to talk to him to ask about a rabbit vaccine and was told he "does not treat rabbits"..... despite being scheduled to perform surgery on mine that day. I was so beyond scared but was reassured and rushed out by his assistants that everything would be fine. I spent the day anxious with no updates. When I picked my rabbit up, he was covered in blood with no aftercare instruction. I asked about pain medication and was told he received a 24-hour injectable pain reliever and would not need anything further. When I asked to purchase additional pain medication (knowing rabbits CAN remain in pain beyond 24 hours and stress can lead to serious complications) I was told they do not carry pain medication because they do not treat rabbits. Let that sink in: They performed surgery on an animal they do not treat and sent a patient home without pain management. My heart was breaking for my bunny and I felt so guilty for putting him in the care of people who did NOT care about him. By 1:30am the next night we were at the emergency hospital. He was bleeding everywhere and clearly in pain. The emergency vet provided pain medication and stabilized him. The following days were stressful and uncertain. On our third telehealth vet visit in 3 days, a vet explained that the surgical technique used can cause post-operative bleeding, something I was never warned about and for which I received no aftercare instructions. My rabbit is now recovering properly thanks to emergency care and follow-up veterinarians who actually cared about his comfort and recovery. What was presented as a cost-effective option ultimately became far more expensive financially, emotionally, and in unnecessary suffering of my bun. If a clinic cannot provide pain management after surgery, they should not be performing the surgery at all. Animals feel pain too!!!! How would that vet like one of his body parts cut off without pain medication beyond 24hrs. Awful awful practice.

We were recommended to Dr. Ursula by our vet for a long term antibiotic resistant ear infection…read more She was very thorough in her exam and has her on a protocol thanks clearing the infection. We are still in treatment so I can not tell you the outcome, but my dog is doing much better! I really like how well she explains and how thorough their instructions are. I wholeheartedly recommend this practice.

What a phenomenal experience it was to have our poor Milo, suffering from allergies, seen by Dr…read more Ursula. During the appointment, Dr. Ursula described everything she noted about Milo and treatment options for him in very clear detail using excellent analogies to explain why his condition occurred and the reasons the protocol would help him. Erin, Penny, and Darla were wonderful to Milo and to me, and we are very appreciative of the information we learned and grateful to finally have a specific plan of action. Milo already seems better, and we look forward to the follow-up visit. Thank you!!