we only boarded our dog one other time, and it was an awful experience with him being stuck in a…read morecage the entire week we were gone, and his anxiety got the best of him, and let's just say we picked up a mess of the dog. We wanted to get away for two nights in an area that we just moved to and didn't know anybody. lazy days was prompt with responses to all questions more than friendly and Cooper absolutely loved their large fenced in yard and playing with her dogs. I don't think he wanted to come home when we got there to pick him up. Can't speak highly enough as these dogs are our family And we want nothing but the best for them and we feel like we got the absolute best in care for Cooper . We got text messages throughout the weekend with photos and frequent updates letting us know how Cooper was doing. This is a fantastic small business, and I would recommend them to anyone. We will see you guys again soon thank you for being amazing In a crazy world!

I don't know what I would do without Ms.Terri & her son. I don't trust very many people with my…read moredogs but they loveeeeee going to Lazy Days Dog Boarding. My dogs have been there more time than I can count and I won't take them anywhere else. Highly recommend them!! 10000/10

To Whom It May Concern,…read more I am submitting this formal complaint regarding my experience with Dogtopia's handling of my adopted dog during multiple visits and boarding stays. Across these interactions, I observed repeated communication inconsistencies, a lack of transparency regarding incidents, and increasingly unprofessional conduct toward my pet. Records show staff provided conflicting explanations about my dog's behavior and condition. At times, I was told my dog was "great overnight," while at other times staff described him as "grumpy," "snappy," "overstimulated," or involved in behavioral incidents. There were also discrepancies regarding the cause of my dog's limp and paw injury. These inconsistencies created confusion and concern regarding the accuracy of incident reporting, staff supervision, and the overall handling of my pet. Communications frequently came across as defensive and dismissive of my concerns rather than providing clear, professional, and collaborative updates. I am concerned my dog was unfairly labeled as aggressive while staff simultaneously acknowledged he was placed in overstimulating and crowded environments without access to calmer accommodations. This raises concerns that environmental management and supervision may have contributed to the reported incidents. Additionally, some staff communications became excessive and distressing, feeling accusatory and intimidating rather than compassionate or solution-oriented. As the owner of an adopted pet, I expected consistent, professional care and respectful communication. I respectfully request the following actions: Conduct a formal review of how my pet was managed while in Dogtopia's care. Review staff communication practices and incident reporting procedures for consistency and accuracy. Provide clarification regarding the conflicting explanations concerning my dog's injury and behavior. Ensure fair and professional treatment for all customers and adopted pets, free from bias, intimidation, or unnecessary escalation. Take appropriate corrective actions to improve transparency, accountability, and customer relations moving forward. This complaint is supported by documented text communications from Dogtopia staff describing the incidents, behavioral assessments, injury explanations, and subsequent interactions. I appreciate your time and attention to this matter and request that this complaint be formally documented and reviewed. Sincerely, [Redacted] Supporting Notes From Communications * Staff initially stated there were "no issues," then later reported aggression and overstimulation concerns. * Conflicting explanations were provided regarding the source of my dog's limp and paw injury. * Staff acknowledged the playroom was unusually busy and that calmer rooms were unavailable on certain days. * Repeated behavioral accusations were made while also acknowledging environmental overstimulation and lack of separation options.

We've been taking our 6 year old doodle to this location since he was a pup: weekly for socializing…read moreand boarding as needed. I can't say enough about the staff and management (not going to name names for fear of missing someone!). They are responsive, caring, proactive when the see something different, clean ...

Do not go here!! I can't say I have ever had a bad experience at a vet until the last 3 times we've…read moretried Grace Park - we just moved to the area and were looking for a new vet. It's common when you go to a vet that you have to spend more than you were anticipating, but Grace Park coyly takes this to the next level. We saw the good reviews here, which is why we chose it, and both times we went, we had issues with: 1) being quoted much less than the actual visits were, 2) extremely rude front desk and management, 3) not kid friendly - was treated disrespectfully for having my baby with me, and even had a pest control rep spraying pesticide right in front of my baby inside, and 4) excessive wait times (40 mins once until we saw vet, almost 30 mins the next time, and another almost 30 mins the last time): Here's a little more about our three experiences: - I brought our dog and while the vet was very kind, I felt pressured to add in vaccines and treatments that I have never had at previous vets, and waited almost 40 mins to even see the vet. I let them know I was breastfeeding her mom who needed to get home to my baby and they showed no empathy despite running late. The vet was the only one who acknowledged running behind. - When we got home from our first visit, I found a lump on our dog tail. I didn't feel that the overall exam was very thorough. When our cat was sedated, they didn't trim her nails or brush her like previous vets always did voluntarily. - Our next visit, we were told it could just be a vet tech appointment, based on it being vaccines, but when we arrived, they charged us $129 each for each of our pets. During the exams, they said our cat needed a tooth removed. They quoted us over $1000 for the removal, and when I called them before scheduling the tooth removal to walk through the bill, there were quite a few things on the tooth removal quote that seemed extraneous, so I had them take them all out. My husband dropped off the cat for the procedure, and they told him the vet needed to speak to him, so he waited almost 30 minutes despite this supposedly being a quick drop off, and when the vet finally came out, they said that they would need to give our cat fluids (never had a vet do this, she hadn't drank in just 8 hours) and also potentially do some radiographs, which might be added back into the quote. We were never told that the IVs would cost $150 extra and we asked to be called about the radiographs. We were never called and when I showed up to pick up our cat, the bill was almost $300 more than the $500-$600 we were anticipating. Alex, part of the administration there, came out, and after reviewing the situation and listening to me, he apologized and took the two fees off the bill. He also said the manager Diane would follow up to see if there's anything else she could do, but he had done everything he could do under his authority. This whole process again took almost 30 minutes. Diane called me a few days later and was extremely rude. I had my kid in the car with me and I could hear her huffing every time my kid interrupted. She was extremely cold and just blatantly said we owed another $128. She told us we needed to pay for the IVs and radiograph. Never before have I've been given a discount on a bill that was incorrect in the first place only to be called back and told actually you need to pay this amount. When I told her what had happened with Alex, she told me that simply did not happen and threatened to send me to collections! She said she had camera and video footage she would be reviewing. What an absolute waste of time for both of us - granted this is over $100! I would strongly not recommend going here if you want to ensure you get a fair bill, not called back and told you owe more money and otherwise will be sent to collections, and if you don't have time to excessively wait to be seen. Also, if you have kids, I cannot reiterate enough how incredibly rude my experiences have been.

I've used Grace Park for about 15 years now and i absolutely love all the vets there. Both my…read morepersonal dogs and my foster dogs are seen there. We moved from Morrisville to Fuquay almost 6 years ago and i still make the drive. I have nothing but good things to say!

This office is all about money. I paid over $700 on my dog's annual exam after they added a bunch…read moreof overpriced products. Not recommended to any one that really cares about their pets. The veterinarians act more like sales associates than doctors.

Buyer Beware! I went there to get traveling documents for my dogs and they charged me over double…read moreof what it normally costs in two separate states. I travel consistently with my dogs on an airplane and have to get these documents made 10+ times a year. I am not new to this rodeo.Normally it is 175 per dog; They charged me $261 for the first dog and then, after complaining about the cost, They gave me 50% off the second dog so I only had to pay $171 for that dog. So in total after complaining it was $432. I guess I should be happy. They gave me 50% off the second dog! The vet did tell me that they are going to review the charges for the service because obviously it is out of whack. I am absolutely dumbfounded at this. This is a universal cost and to be charged what I was charged is crazy. Oh-I was just there two weeks before to have the dogs get a full check up so I would have a local vet. I will not be back.

We were looking for a place to care for our 1 year old rescue cat Carolina while we took a long…read moreweekend vacation. We tried taking her with us on a previous trip, and she really did NOT like traveling!! So, we gave Cozy Cats Hotel a try. They have such caring staff and a nice facility. I love that it's just kitties and fuzzy critters, no dogs. Playtime is provided daily, and cats get to watch birds for enrichment and entertainment. We were sent a photo and an email update on how she was doing. Our kitty came home loved and calm, which is the best we could ask for, considering she gets very lonely when home alone. We will definitely visit Cozy Cats Hotel again!

My daughter just picked up her kittens. Sebastian and Felix spent 5 days at Cozy Cats Hotel…read more We received daily updates with pics , which made us so happy! I'm Super impressed with this facility. My daughter was so at ease knowing the kittens were so well Cared for. They came back happy and clean ! We can't say enough wonderful about cozy cats hotel. We booked our next stay!

We first became Townies when I heard about it being a great place for my nervous girlie. WOW! The…read morestaff is so loving and patient, and they really take the time to work with your dogs. Now that I have two pups, Hounds Town is their favorite daycare and the only place they'll stay for boarding. Playgroups are smaller in size than some of the larger corporate daycares, which is nice, and they have a mix of indoor and outdoor yards--all temperature appropriate! We love that we can book a family suite for the pups to have a sleepover since they're used to staying together. To break me of my sometimes helicopter mom habits, they do not have cameras live streaming, but they do take pictures and videos and post them daily to a private Facebook group. At pickup, I always get updates on how my two goofs did, so I know they're in great hands. Now, my once nervous pup is thriving and her ears perk up when I ask if she wants to go to Hounds Town. After her first sleepover, she even kissed staff goodbye! Adding a few pictures of my happy pups because they're cute and also as a testament to how much they enjoy going :)

THE BEST! We have an eleven year old precious fur baby…read more Trust is important and we felt this upon our first meeting and conversation with the owner and family of "Hounds Town Morrisville." The facility is impeccably clean and has many amazing play areas. They work diligently to ensure that the dogs are in a play group that meets their individual needs. When we picked Charlie up after his first playgroup, they intuitively shared his personality and "picked up" on the things that would be most important for him and us. There are many "standouts" you receive with this home away from home for your furry best friend. We have always had Charlie bathed after boarding, Hounds Town Spa surpassed our expectations. His coat is beautiful and he is so proud as he excitedly prances over to us! He is so vibrant and happy when we pick him up. Mary Elliott Michael

This is the best boarding kennel I have ever been to. Very clean. The dogs never have an odor…read morecoming home. Staff is lovely and caring and very accommodating.

I dropped my cat brady off on October 6th for a 2 day stay. This place is great! The people are…read moresuper nice and the cat room was spotless. I like how they keep them in a separate room away from the dogs. The dogs barking can be a bit much for the cats. I'll definitely be coming back to this place.

I agree with all the great reviews for Cuddles On Call! Megan and Justin did a wonderful job and I…read morewasn't worried about the medicine that my cat has to have twice a day; they were happy to do so, 12 hours apart -- and they are skilled at giving meds in general. They video taped the cats hanging out and getting lots of attention and sent it to me while we were gone. I actually got home a bit early, so it was terrific that Justin could give lots of attention to my male cat (who obviously adored him and wouldn't stop rubbing up against his legs) while I brought my stuff in. Justin even offered to help me unload, but it was even better to see how much the cats loved them! I would recommend them to anyone who has to leave their homes -- it's reassuring to know that pet sitting isn't just a 'job' to them -- they love animals! If I still had dogs, I would also hire them in a heartbeat! Carroll H. PS Sorry it took me so long to post this, guys!

Veterinarian here! I highly recommend Cuddles on Call for all of your pet care needs. They walk my…read moredogs every weekday and my dogs absolutely love them. All of their sitters are highly dependable and skilled. You can tell they are passionate about caring for animals and providing the best service possible.

the most fun and great care for dogs! It's a win win for the pet and owner! we love K9 and have had…read moresuch great experiences there!

Easy booking and check in process. Facility is clean and tidy. The staff is super friendly and most…read moreimportantly my spirited frenchie had a great (safe) time! Definitely recommend!

I recently used Pure Love Pet Sitting for the first time after using a local boarding company for…read moremy needs. I can't say enough about the level of service and care that Pure Love provided for my pets. They took time to explain their service during the first visit and ensured that my pets would be a good fit. While away, they followed all instructions precisely and went above and beyond by cleaning water bowls and bringing in trash despite not being asked. Another great touch was the numerous photos they sent with the visit report card which helped reassure me that my pets were having a great time during each visit and enjoying the less stressful experience of being home versus at a traditional boarding stay. Overall, I HIGHLY recommend Pure Love Pet sitting for your needs, you will never go back to traditional boarding!

Amanda takes great attention to detail. She's flexible on scheduling and sent us wonderful updates…read moreon our critters every day. We highly recommend her for kitty sitting and plan to request her assistance for future travels.