I've have been using Pet Palace to groom my many dogs over the past 14 years. I have no complaints at all. I would not hesitate to recommend them. read more

Most professional groomers in the area. Beautiful grooming skills on Standard Poodles and Shi Tzus to Yorkies. They are great with their dog and customers. They love what they do! read more

My first time here and I have to say I'm impressed! The prices are great and the customer service is awesome. My dogs were well groomed and well taken care of. I'm so happy I tried this place out. I'll definitely be going here from now on. If you're looking for a friendly place that does great work for a great price, this is it! read more

Pet Palace Groomery - He never smiles - Pet Groomers Near Me - Rio Rancho, New Mexico

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DO NOT BRING YOUR PETS HERE! Absolutely a waste of time and the most unprofessional business operation with constant cancellations and staff no shows. Third time I have taken time off work to get to my appointment on time and be their ready with our pet, only for their groomer to be a no-show. They have lost our business forever. Obviously things like this happen but when it repeatedly occurs with a repeat client due to family members that are not dependable as the hired staff- maybe it is time to start hiring employees outside of the family? Additionally, when staff no shows happen- why not offer to discount or even a free grooming for a rescheduled appointment, especially after three employee/groomer no shows? Clearly there is no concern for the customer's time and loss of money (due to time taken off work) or a plan in place as a solution to keeping a client when issues like this occur on their end. This business has a lack of employees and dependable staff. They call the day before to confirm you will show up to the appointment but continually don't follow through on their end. read more

I wish I could give 0 Stars. "Took two of our four dogs to get groomed today at Pet Palace Groomery here in Rio Rancho. When we took them in our dogs were happy and excited. They've been groomed many times and normally enjoy it and come out happy, ready to go home. Today the was not the experience we had. We took them to Pet Palace for the first time today and it seemed strange that when picking them up we had to pay in order for them to come out from the back so we could see them. Our dog Sally came out covered in blood. They told us that they accidentally pulled her nail off and to put this stuff on it if it continues to bleed. okay... fine. Once we were home applied the stuff the bleeding still won't stop. Theres Blood EVERYWHERE. My poor Sally is shaking and trying to sleep the pain off. My other dog Stevie is also acting strange and aggressive. My dogs are NOT aggressive. We called and tried to speak to the owner about what was going on and she hung up on us telling us we were over reacting about a nail. We called back and asked for a refund and her reply was that she would not refund us because she has to take care of her grandson and that we could put some hydro peroxide on her and it will be fine.. I do not recommend this place for anyone who cares about their pets." read more

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Terrible at doing a wash and grooming for a Bichon Friese even after showing the groomer a picture of how they are groomed. Second time having a issue with their work. They trimmed the dog like a poodle the first time. Won't go back. Seems trivial to some people but not what we paid for. read more

Best groomer ever people are stupid about their pets their animals not people dont be a freaking weirdo and treat your dog like a human if your dog was in the wild it would of been eaten by now read more

If I could give this place 0 stars I would!!!! I've NEVER had such a horrible experience with a dog groomer. They are extremely and unnecessarily rough and will leave your poor baby either bleeding, scared, or aggressive (or all 3 like my poor baby!!!) DO NOT COME HERE!!!! TELL YOUR FRIENDS AND FAMILY NOT TO COME HERE read more

Y'all are pieces of shit. Animals can feel pain and you guys don't seem to care. You injure people's pets and don't have a care in the world but when they stand up to you, you threaten them and make them feel like they are in the wrong. There is no reason for an animal to come out of the groomers bleeding. You are careless and unprofessional and shouldn't be in business. I wish I could rate 0 stars read more

They've always been sweet to all of my dearly loved pets. They clean them up and trim them pretty. My toy poodle is so proud of how he looks and feels that he practically prances on his toes to show off. They are great people who know what they're doing. read more

This place likes to injure people's dogs and then pretend they didn't do anything wrong. How dare you rip put a dogs nail and leave her bleeding everywhere and refuse to speak to the owners? This sad excuse for a grooming shop needs to be put out of business NOW. read more

First I time I took my dog to this place a nipple was shaved off. OK, but this place was highly recommended so I tried again. The next time I actually witnessed the groomer put a hemostat type utensil in his ear, grab hair, twist, and pull it out. OK in small doses, but she grabbed it all in one lump sum and left bloody ears! They got infected and vet bills added up to $137.00. The owner needs a personality makeover when talking to customers about issues. NEVER AGAIN! read more

The employees are positive and very eager to serve. I have two dogs and have used their services over 10 years.

After Shaggy Dog closed I started going here and I love them. Very nice people and they always make my dog look perfect. Highly reccommend them. read more

I was extremely pleased with the service as well as the lion cut received by my three year old American Long-Haired Tabby Cat. The customer service was indeed amazing. I was told that my cat actually enjoyed the grooming (which he doesn't normally like anyone else touching him besides myself) which meant that he was definitely in good care. My cat also seemed happy afterwards of the shaving. As long as my cats happy, I'm happy. When I walked in, I did indeed see a groomer on her phone instead of tending to the dog she was supposed to be grooming and shaving. Besides that, I will certainly be returning with my other two dogs. And I will continue to trust this groomers to take care of my cat while he is getting shaved. Keep up the good work, Pet Palace Groomery. read more

I've been a client for years. They're affordable, not too busy, and careful with my blind dog.

The first time I took my dog, She was there for 6+ hours before I got the call to pick her up. She drank an entire bowl of water when she was home, which made me wonder if she had any while there. The grooming was ok. The second time I set up an online appointment 2 days prior for only a wash. Showed up at 8am, no appointment was on the books. They agreed to take her anyways, and said the online book was "weird." Again, 6+ hours later, they called that she was ready. I'm thinking, why so long for a wash? Well, I was charged for a full grooming that I did not ask for, but didn't say anything...... After getting her home we noticed that her eye was swollen, looked like an allergic reaction to something, so gave her some antihistamine. That didn't do the trick. In the morning her eye was more swollen, red, and extremely weeping of gook. Emergency vet visit that cost $250, antibiotics, eye drops and a cone of shame later, the vet said that she had a laceration on her eye! I am NEVER going back to Pet Palace again! read more

WARNING! WARNING! DO NOT TAKE YOUR PETS TO PET PALACE!!! First off, I was quoted around 110$ for my three dogs (2 of which needed baths and 1 needed a shave) but instead, I was charged close to 200$. Secondly, my Lab who is 12yo, who has been to multiple groomers in her lifetime, from Colorado to New Mexico, and every time I pick her up, she is as happy as can be...This time, not only is she not happy but she puked everywhere when I got home ALONG with my other dogs! What is going on at Pet Palace that ALL of my dogs puke once they leave there? DO NOT take your dogs to Pet Palace if you care about your pets. Spend less and get better service and MUCH nicer people at Petco in Rio Rancho. Also, Anna at Pet Palace, you could use work on your personality skills A LOT! Maybe acting like you like your job and customers aren't a burden, would be a good place to start!!! read more

I have been using Pet Palace for years, for 2 dog that have previously passed, I now have 2 other dogs and take them regularly to pet palace and I cant imagine taking my dogs anywhere else. I get great service and they love my dogs. read more

I took my Shih Tsu to get cut and when I picked her up her one eye was shut. The groomer told me she had hair in her eye. After 2 days of her eye being closed I took her to the vet and they told me she had an abrasion on her cornea. After paying $175.00 and a follow up check up I shouldn't have been lied to. I'll never take my pet back to pet palace. Plus the owner should have been responsible for paying for the mishap. read more

Wonderful lady/owner! They are always pleasant and helpful! Our dogs always look great when we pick them up.

I would highly recommend you never even consider this establishment. My former cat groomer had to retire so I made the mistake of taking my pet here. The employee that answered the phone seemed genuine but don't believe it. I walked in to chaos and to a blatant lack of customer service. No "Hi, hello, I am......". Just.... "is this the Maine Coon?"... I asked for a bath, cut and brush per my phone conversation to make the appointment and they asked me three times what I wanted when I showed up. I told them his name, Frank, that he loved his previous groomer and groomings and that she never had an issue with him. The previous groomer said he enjoyed them. I was told "ok, does he bite?" I said no, I just explained that. Then they said it would be around 3 hours and that they are open until 230pm and they would call me as soon as "she" was done. After 2 hours I called to check on him. The groomer said "It" was almost ready." MY pet is NOT an "It". Really? Then she proceeded to state that "she" just needs to dry for a while longer. She said maybe 45 min more. They will call me as soon as "she" is done. Again, my pet is male, Frank is the name. So I don't get a call for another hour and a half and then they had the nerve to tell me I have only up to 20 min to pick him before they close, EARLY. So 4 hours later, I walk in and he has a mask on that looks like it came from the movie Silence of The Lambs..."Hannibal Lector" style... I was stunned. He is a mild mannered animal. NO need for this unless maybe the groomer is someone that shouldn't be touching animals for a profession. And the worst part is the way he looks. Hack job. Horrible job AND they cut him! I was so angry I could barely speak to the groomer. I am always shocked when there is a business that is still open and operating with such unprofessional people within it. I am an animal lover and hope that if you love your pets like family, like I do, that you will heed my warning. read more