When my husband and I decided to move to Japan, we knew bringing or three cats would be difficult. We started the process about 6 months ago, and were prepared to bring our pets in-cabin on our own. However, when Covid and a quick relocation timeline for my husband's job made this impossible, we started looking into shipping services. We contacted around 5 different companies and ultimately decided to go with Pet Relocator due to their responsiveness, professionalism, expertise, and lower price. I appreciated that Pet Relocator didn't start their quote with the most expensive option. They provided cheaper options to start with such as driving the first leg of the journey instead of flying, and doing customs on our own. Ultimately, we were able to customize the service based on our needs, but I liked that they gave the most affordable options up front, whereas other companies gave more of a standard all inclusive price without assessing our actual needs. Additionally, Deana was extremely knowledgeable about travel to Japan, and the unique difficulties with traveling during COVID. Some other companies we contacted provided quotes with flights that didn't exist because of current travel restrictions, so it was clear to me they hadn't done their research and didn't care as much. I was extremely nervous about sending the cats in cargo, but it really was our only option to get all three to Japan. Deana was very supportive and talked me through how things worked. I definitely was being a crazy cat mom, and she was very patient with me. When we were concerned about the initial flight routing option and one cat's anxiety we decided to switch one cat to in cabin vs cargo, and Deana was quick to make changes and help us find the best itinerary alternatives. The morning of check in, I was an absolute mess. Cassandra helped with check in and was so kind and calming. I really appreciated the updates as the cats made their way to Japan, and felt like I wasn't just a number or dollar signs to the company. I really felt cared for, and that my pets were cared for. Deana was always very clear about what was needed, and was very quick to answer questions or address concerns. I am glad we went with a smaller company in the end as it felt more personalized, and I felt less like just a number. Deana was extremely knowledgeable and patient with my questions and worries. I'm so grateful that Pet Relocator made it possible for us to bring all our cats with us to start our new life in Japan, and should we move again I would certainly use Pet Relocator in the future. They made the process, which is quite complicated for Japan, easy and clear. Since we had done a lot of research beforehand as we planned to do things on our own, we knew a lot of the steps and requirements, but I think if you didn't know how the process worked at all this service would be even more ncessary and amazing. There are so many rules and regulations and Deana knows it all-she will help you from start to finish and it will be clear and effortless. read more

Doesn't get better than Pet Relocator! What prompted you to seek Pet Relocator services? I was serving overseas with my dogs in the states. If only have a few weeks with them and limited access to try and coordinate all the logistics. So I accessed IPATA website. Pet Relocator was one of about 7 that could service my airport. After reading reviews and receiving quotes back, Pet Relocator was the clear favorite. Why did you specifically select Pet Relocator for your pet's travel? The reviews of Pet Relocator, Cassandra, and her staff were thorough, thoughtful, and raving. Other companies had positive reviews but no specifics. No specifics just tell me that things went fine. Raving reviews are a sign of incredible service. What made you believe that Pet Relocator was the best for achieving your desired result? Pet Relocator has the experience of dealing with many of our unique needs: military move, breed restriction issues, and country requirements. How did Pet Relocator help you with your concerns for your pet's travel? Being in Greenland and trying to make sure I didn't miss anything was just too much pressure and caused a lot of anxiety. By hiring Pet Relocator I was able to breath easy knowing if I did what I was told, all would be well. Cassandra made sure we had all the right paperwork, saved us money by being able to send two of the 3 dogs as checked baggage, had a contact in our area for pick up and boarding, made sure our crates were right and right sized. They handled all my concerns for the logistical nightmare of moving 3 dogs from different stateside locations to Italy. Were our communication and requirements defined well? There was never confusion on what we needed to do next and reminders along the way to make sure we did things within the right time frames. If a potential client was on the fence about whether to work with Pet Relocator or not, what would you say to them? Pet Relocator staff and CEO Cassandra Luppens are incredible. They listen to what you need, provide you with a fair and affordable quote, work tirelessly to do what's best for your specific needs. They look for ways to save you money and are honest in their assessment about cost. They guide you step by step without overwhelming you. They are fast to respond to questions and requests. You can put your faith in them and rest easy your babies will make it safely. I was in Greenland, my husband in Korea, we had three dogs living in both Kansas and georgia. One a pit bull and one with claustrophobia. All made it safely and had no issues at all throughout transport. Both pick up and drop off companies were amazing to deal with in Atlanta and Italy so even her third party companies that assist throughout the country are top notch. We will hire Pet Relocator for our return from overseas in 3 years. read more

I sought out assistance with Pet Relocator because I was feeling so overwhelmed with all the information and everything entailed. I had so much to do for my own move, I was starting to panic when it came to add their logistics in too! I started researching online and on Facebook. Pet Relocator had great reviews from people in the spouses groups I signed up with to get information about moving to Germany. I reached out to your company and 2 others and I went with you because I got the best "feeling" from everyone there. I didn't just get an email explaining things (I already knew most of that from Facebook and from your website - I'm a planner!) I got a phone call, answering my questions and actually suggestions other options I hadn't considered....that were cheaper than what I "thought" I needed. And you explained why this option was actually better for me and my pup overall. I was sold - my anxiety was lower when I got off the phone. After that, you all kept in touch every week or two to see how my plans were going (even when I was waiting on orders forever) and were available when the time came by phone and email to answer my last minute questions and keep my anxiety down by knowing the process inside and out. You communicated with my vet and sent me exact instructions (with post it's) letting me know what had to be filled out for the flight - which was great because I caught two mistakes from my vet before mailing it off because of those notes! If someone is questioning whether they need the service or they can do it themselves - read what I wrote above.....I caught the mistakes because of the help you gave me. Even with all of my OCD-attention-to-detail-tendencies I would have missed those and sent them on and they would have been rejected. The money is worth your sanity and lowered stress levels when it comes to your fur babies and then you can focus on the millions of other things that you HAVE to focus on to move yourself and your life. Hands down, best decision I made was using Pet Relocator to help move my pets to Germany. Thank you again! Erin, Coquette and Seymore read more

What prompted you to seek Pet Relocator services? I had a life-changing move to Germany coming up and I was researching what I needed to do to bring my dog. I wasn't confident I was finding current information or all the necessary information and I happened on a site that represented companies that helped move pets--even internationally. But I had no idea which ones were really good or not. I then messaged people on a FB expat site for US citizens living in Germany and one woman clearly recommended PetRelocators and Cassandra as being reliable, helpful and excellent in knowledge/information/coaching. I went to the link she provided and chose you based on her experience. Why did you specifically select Pet Relocator for your pet's travel? I realized of all the "stuff" I was moving, my pet was my most precious cargo and I didn't want anything to go wrong. I had moved many times within the US, but there are different rules once you go outside the US. I wanted expert help. What made you believe that Pet Relocator was the best for achieving your desired result? I was immediately impressed and how organized and detailed the information provided was. Any questions I had or clarification needed, were responded to quickly. Each response built my confidence. How did Pet Relocator help you with your concerns for your pet's travel? Always answering my questions and assuring me.  Were our communication and requirements defined well? Yes, the only trouble we experienced was finding the location for picking up my dog. We were leaving the baggage claim from the airport and it was a little confusing how to find door 26 from that location. We did figure it out with the help of my teenage granddaughter!  If a potential client was on the fence about whether to work with Pet Relocator or not, what would you say to them? Let a professional handle it! Germany is a pet friendly country, but they have rules that must be followed and not all countries are as pet friendly as Germany. It is worth the cost to know things are going to go the way they need to and that you and your pet are fully prepared. read more

I would give this company 10 stars if it was possible! We had to relocate our Border Collie /Australian Shepherd mix to England in the middle of a pandemic, and Deana Davis did a EXTRAORDINARY job getting it done! I chose Pet Relocator because of their great reviews and their work with military families. We were scheduled to fly out of Denver but all the airlines were no longer flying pets out of this airport because of the Covid-19 pandemic. We were going to have to drive to Dallas to get him on a plane, but thankfully at the last minute the airlines opened up flying pets out of Denver and Deana was able to snag one of the flights for my dog. He had to fly two days after us, so Deana was able to kennel him for those two days, sending me pictures both days so I could see he was doing well and ease my mind, as well as schedule his deworming with a mobile Veterinarian and get him on the flight two days later. Deana made sure I had all the paperwork and everything was in order. He had to spend one night in Frankfurt and fly to London where he had to spend an additional night before being delivered the next day. We used TailWings Pet Travel, the agency that works with Pet Relocator, out of London, for his delivery, who I would also highly recommend! We weren't able to go get him because we were in self isolation due to Covid-19. My dog has a lot of anxieties and I was terribly worried about him, but he arrived in great shape and seemed very happy to be back with his pack. I can't say enough about Deana, she made me feel calm and assured me he would be taken care of, and he was! The communication before, during and after him flying was fantastic! Deana always answered my questions thoroughly and kept me up to date on the situation as it evolved because of the pandemic. If you're looking for a pet shipping company that cares about your pet as much as you do, this one is it!! I highly, highly recommend this company!! Thank you Deana! Lisa Hamilton read more

What prompted you to seek Pet Relocator services? We moved to South Korea with the Air Force with a follow on to Japan and needed to get our dogs over to us since we couldn't through our mil travel means Why did you specifically select Pet Relocator for your pet's travel? Originally our pets were going to fly to us in Korea so we found a pet transport named Leo in Korea that referred us to Pet Relocator What made you believe that Pet Relocator was the best for achieving your desired result? We ended up not being able to ship them to Korea due to FAVN/personal issues but Deana continued to work with us for our move to Japan and she had been doing such hard work already we knew it was the best choice. She was very informative and moving animals is extremely overwhelming but made the paperwork more simple for us. She contacted stateside vets and their fosters to get everyone in line and made sure our paperwork was correct. How did Pet Relocator help you with your concerns for your pet's travel? Deana sent videos of their stay in Germany, how-to's, reviewed every form, filled out forms for our fosters and never once became impatient with us or our fosters (who weren't the easier to deal with in the first place). Me and my husband love our animals so much and she was right there all the way. Deana responded promptly and even though we had a major time change we never lost touch. Were our communication and requirements defined well? Absolutely. Deana became someone I wrote weekly or every sometimes daily (more than daily as we got closer). If a potential client was on the fence about whether to work with Pet Relocator or not, what would you say to them? I would absolutely choose them again and plan on it when we leave Japan. The pups made it from Texas to Okinawa Japan... all the way to our front steps. It was incredible how they processed them through customs in Tokyo while also walking and feeding all 3 or my large dogs. Thank you! read more

Having to ship my dog Prince overseas was all new to me and quit frightening After doing much research I came across Pet Relocator. Reading through the reviews and mission i decided to give them a call. This is when i was introduced to Cassandra. She was Pleasant knowledgeable and easy to work with! The Price was also much more reasonable then other re locators. Prince was being shipped to Australia where they have very strict rules on sending animals there. She told me the process was long but also reassured me that she would be there every step of the way. Through the 8 month ordeal i was going through a lot of emotions and also hearing about recent and past experiences from past travelers. Even though I had my doubts i believed in Cassandra and her abilities to safely transport Prince from The United States to Australia. As of today I am reunited with Prince:) Thank you again Cassandra you are an amazing human being! One who truly cares for her clients and the animals! I would recommend Cassandra to anyone looking to relocate their animal anywhere in the world! I would definitely use her services again!! read more

Moving Precious from Raleigh to Camp Humphreys was a massive undertaking, but Deana and the team at Pet Relocator made the entire process seamless by handling the complex international regulations and military logistics with expert precision. From the start, Deana's deep knowledge of South Korea's entry requirements gave me total confidence, while her proactive communication removed all the guesswork from the documentation process. Once we arrived in Korea, Leo from Shindogs took over, expertly handling the airport pickup and the delivery right to the Camp Humphreys gate, ensuring a smooth final leg of the journey. They were incredibly empathetic to the stress of such a long transpacific flight, providing the kind of personal updates that proved they treated Precious like family rather than just cargo. For anyone on the fence, especially military families navigating an OCONUS move, I cannot recommend this team enough; they provided absolute peace of mind and ensured Precious arrived home safely. read more

We worked with Pet Relocator (Deana) to move our senior dog from Denver to Amsterdam as my husband got transferred with work. Deana was awesome, their price was competitive with other competitors, but the google reviews and Deana's patient and forthcoming communication easily swayed us in their direction. I could not be more grateful for her work. She kept us informed and made everything very simple. Our dog had to be boarded for a week prior to flying out, as all flights were booked around our moving date. Deana helped with that too. We picked up our dog in Amsterdam yesterday, she is healthy and happy. A bit skittish I think because we left her 10 days ago in the USA in an unfamiliar place with people she has never met before. But she is otherwise completely healthy. Make sure when you pick up your pet, to give them time to walk and pee a lot. We had to walk our dog at least 15 minutes before leaving the airport terminal, as she was cooped up in her crate for a very long time. read more

The military was moving us overseas during COVID and our pups are on the larger size which was making it harder for us to fly them over with us. Pet Relocator was one of the cheaper quotes we received and had good reviews within the military pet parent community. We knew that they had been helping other military families moving overseas during COVID, and so they would be familiar with the process in the current travel climate. Our pet relocator specialist was always very helpful and easy to contact. They were very thorough when it came to the information that we needed and answered all of our questions. Our quote was also broke down so that we could see what was included and what everything cost specifically which we really appreciated. We received great service for a reasonable price, and we would choose them again! They relieved us of the stress of something going wrong on travel day. We cannot imagine attempting to do all of this all over again during COVID without their help! read more

I was moving from Denver, Co to Santiago, Chile. I have two Basset Hounds, 3 and 1. Both big boys at nearly 80 pounds each. From the first quote, Cassandra addressed each and every concern. I am a nut for my boys and she had to put up with a lot of worry and concern. She was with me every step of the way. It was a very complicated move including overnights, and vet checks along the way....but not for Cassandra. During my foray into pet relocation, United Air Lines threw everyone a curve and dropped out of the pet moving service. Despite the chaos this caused within the airlines, Cassandra anticipated this and had me covered from all angles. I cannot thank her enough, and cannot say enough about her services and care... When my boys arrived in Santiago, with a hoot and a yell, I thanked her and thanked her....with my boys howling in the background their thanks as well! The best there is!!! read more

What prompted you to seek Pet Relocator services? I was moving to japan and pet relocator Was recommended by Shindogs. Why did you specifically select Pet Relocator for your pet's travel? Highly recommended and also closest IPATA to where I was located What made you believe that Pet Relocator was the best for achieving your desired result? High recommendation How did Pet Relocator help you with your concerns for your pet's travel? Took care of everything and walked me through what I needed to do and get to them in order to reduce the stress of the move. Were our communication and requirements defined well? Very much so If a potential client was on the fence about whether to work with Pet Relocator or not, what would you say to them? They are one of the best with the trade. Using them will make sure your pet will have the best care possible while he or she travels. read more

I contacted Cassandra in May 2017 with only 3 weeks left before my departure date. Initially I tried Pet Relocation in Austin which was not only more expensive but it took them a long time to reply. Moreover, they levied a surcharge on me if my pet was to leave less than within a month of contacting them. My vet recommended Pet RELOCATOR in Colorado (NOT RELOCATION in Austin) which was the best thing that happened to me over the shipment of my pet. Cassandra was always on top of things, contacted me frequently to make sure I knew what to do and generally put my mind at ease over my beloved pooch. She sent pictures and updates of my pooch in transit which reassured me that he was OK. Overall, I am very happy with Cassandra and would recommend her to anyone who wish to relocate their pet without worrying over their pet while not costing an arm and a leg. read more

Due to an error on our paperwork, we had to leave our cat behind at the last minute while we moved to Korea. It was so stressful and we didn't know what to do. We decided to ship him via manifest cargo, and Pet Relocator was critical to getting him to us. They worked with us for FOUR MONTHS as we struggled to get him to pass his FAVN. Cassandra worked directly with our vet to ensure that his paperwork was done correctly and patiently and thoughtfully found the right flight for him. He was 16 years old with kidney failure, and Cassandra was empathetic and ensured us he would be comfortable and safe. And he was! He arrived safely, and he's been happy and healthy ever since. read more

I cannot thank Cassandra at Pet Relocator enough for everything she did to ensure Lucy arrived safely in the Netherlands. I was thoroughly impressed with how thorough she was and attentive to every detail. The vet tech, veterinarian, and even the KLM agent who checked us in in Chicago all mentioned how impressed they were with how organized everything was. Moving overseas has easily been one of the most stressful things I have ever done, but Cassandra handled all the preparation for Lucy, which lifted an incredible burden off my shoulders. I would recommend Pet Relocator in a heartbeat! read more

When we began planning our move to New Zealand, I started looking for companies to help us bring our dog. I spoke with several companies, and Pet Relocator was immediately my first choice. They are highly professional, cost-effective, quick to respond, and they made sure my pet was very well taken care of before, during, and after the move. Crystal was amazing to work with. She helped me with everything from beginning to end. Moving a pet can be a stressful process, but working with Crystal put my mind at ease. Pet Relocator is my number one choice for helping you relocate your pet! read more

We sought out help from Pet Relocator to move our beloved GSD from Texas to South Korea. Moving can be overwhelming as is, now imagine 6,000+ miles away from home. Not only did we have to worry about ourselves but for our pup as well. Pet Relocator gave us the best outcome we could've imagined. Crystal (our agent) was very patient. She was so insightful and was always available. She never left questions unanswered. As a pet owner I couldn't stress the importance of having our fur baby with us. Pet Relocator helped us accomplish this and for that we are entirely grateful. read more

This company is the best choice out of all the other companies. Their communication was faster and more consistent than any other company. They have me multiple good options to choose from as well as accurate quotes. They aren't the type to tack on all these added charges after the fact. Their quote is true. I am a control freak, but with them I felt relaxed with their simple preparation processes and timeline. It couldn't have gone smoother. And most of all my dog was safe, healthy, and happy when she arrived. read more

Cassandra was in contact with me the whole time. All paperwork was in order when I dropped off my Sam at the airport. I got updates when he arrived in Germany and when he left. I was financially desperate for an inexpensive company and was worried that going with the "cheapest" would be a nightmare, but don't let the fact that they don't gouge you... fool you. They did an awesome job. I literally have NO complaints. My dog made it safe and sound from Texas to Italy! Thank you SOOOO much! read more