Conveniently located pet shop with a wide variety of pet foods although not the one that my dog is used to. The rabbits and other animals their a pair well kept. Nice variety of tropical fish. The real stand about about this place is the staff. They are absolutely wonderful. Not like the large chains that have impersonal staff, the people working here were genuinely interested in what I was looking for and how they could help me. Even after I completed my purchase, they showed me some free samples that were appropriate for my puppy. I really like this place and although it is not nearby my home it is nearby restaurants that I frequent so I will be stopping in now and then mostly because they make me feel like a valued customer. read more

I just want to commend this store for answering their calls!! I called them after attempting to communicate with both the Petco and PetSmart in my area and neither one of the stores would answer, I was left on hold listening to a recording or redirected to leave a message after a lengthy wait. This Pet Supermarket immediately answered with a live person to respond to a simple question regarding availability of a particular dog food I needed for my dogs. Every time I have visited this store the service has been spot on!! Polite, professional and willing to assist me. I highly recommend this business. read more

I was more than disappointed with the staff at the Mt Dora Fl store. There was no customers and 3 people at the check out. It was like being bullied and I am 73 years old and the blonde with her hair tied back was an arrogant, snobby and all around bitch. What are you hiring? Her job is a nothing job and she is this arrogant? Good luck jn life unless mommy and daddy take care of you. I hope this store closes. read more

Great store and selection but I'd rather not be harassed by staff for just browsing lol

Please do not take your dog to be groomed at this location!!! I went to buy some food for my dog and I heard a husky howling and crying as the groomer was trying to cut his nails. There was one girl holding the dog, while the other one was trying to cut the nails. It didn't look like they knew what they were doing. They were both struggling . Please do not put your pets in the hands of young inexperienced workers who may not know what they are doing. I felt so sorry for this Husky read more

It's decent if youre in a jam and run out of dog or cat food/meds flea and tick. Prices could be lower.

This is a review for PetSupermarket on Glades in Boca Raton. When my pup Ava and I walk in, we are always greeted with smiles and genuine "Hello's". A special shout out to Sarah and Andrew who we see the most. They greet Ava saying her name (special!)...there are special low crude fat treats I get for her since she had acute pancreatitis. They fly out of the store quickly and I call them to see if they have any in stock. If they do, they will always put 1 or 2 aside with her name on them. (Really nice!) I generally believe people get back what energy they put out. I am a kind, personable person and it's what I get back. No negativity. Some people really need to know what is truly important to gripe about. We need more kindness and smiles and less hate. PetSupermarket is fantastic!! read more

Pet Supermarket - This is Sarah's special little artwork! so adorable - Pet Stores Near Me - Miami, Florida

Just went to get some tags for my pets and Vera the assistant manager was extremely rude. She stated rudely that we weren't supposed to touch the scanner for the tags and I apologized because I wasn't aware, the no touch was behind it and I didn't see it. She sighed in annoyance and was very unprofessional. She then made a snarky remark to my little sister that she didn't know how to spell Paris which was extremely uncalled for. Only good things were the tags we got. read more

12553 Biscayne Blvd North Miami ,Fl 33181 As I walked into Pet Supermarket several Employees talking to each other and Only One Employee Stated Hello May I help you. ELIJAH demonstrates Excellant Customer Service Skills , He should be given the opportunity to develop training classes to employees on Common Courtesy. read more

I ordered some dog food from them online and setup auto-delivery. My first order never made it to me after a week after it was supposedly shipped. When I called they said that they can't refund me until I receive the order and send it back. If I had received the order I wouldn't be looking for a refund! It made no sense, but eventually they did refund me. At that time I cancelled my auto-delivery and deleted my payment information. 6 weeks later I get a notification that they've charged me for the next auto-delivery. When I called to ask them about it they said that I still had an active auto-delivery subscription on my account which is weird because online it wasn't listed. Now I've been charged and they said that I can send it back if I want a refund. I'll just keep it, but I'm guessing that I'm going to get charged again. read more

I had the pleasure of using the self washing pet station. I wish we had a store like this in Evans GA. The one in Miami is awesome

what a great store for them clean efficient courteous helpful manager and staff member and you can sure tell this venue is five stars all the way read more

When my local pet store went out of business, I was no longer able to find performatrin brand cat food anywhere, which is what my cats have been on their whole lives. Pet supermarket was the only spot I found that carried my girls food, so I set up an account and an autoship order timed to come every few months before I ran out of food. Not only has my shipment always been late, it's also always been wrong. The first order they doubled my order and charged me for it without my consent or knowledge. The second order came damaged in a *** broken box with holes in the bag. The third and most recent order came late again, and was actually 3 bags of dog food not cat food. Their customer service was difficult to get in touch with and not helpful. The online chat kept getting disconnected and would not work when I tried to upload photos they requested. When I finally got in touch with someone on the phone and told them I would like my correct order sent to me overnight or expedited, I was told they are not able to do that. So now I have to play the lets find my girls a new cat food game and hope I find something fast that agrees with their sensitive tastes and bellies. It is crazy to me that such a large company is so incompetent when it comes to online orders, and equally crazy that they can't overnight ship something. I know i'm ranting because this is fresh and I'm pissed, but idgaf. I planned on coming home from work to take a nap with my cats before getting back to the grind. Instead I got cussing dog food and am so cussing frustrated right now. Cuss you pet super market. Cuss you right to Cuss read more

Its closing so Im sad while writing this, but there's a huge sale going on right now so yay! The employees are always so friendly and helpful especially when you need help avoiding ingredients in dog food. They are also helpful when shopping for dog vitamins. I got 25% percent off of blue wilderness canned dog food today which was a big discount! They are moving to 107th and kendall, but there's no definite date yet, so hurry in and save on whats left! (which isnt much) read more

Pet Supermarket - Blue wilderness and bones on sale! - Pet Stores Near Me - Miami, Florida

I bough a dog food in this store, was expire and also with insects inside so disgusting . Please check the food before you buy it. read more

Pet Supermarket - Pet Stores Near Me - Miami, Florida

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Everytime I come here, which is not often, nothing works, don't see any sign of management or a manager, the kids that work there look like .... A. They don't want to work and B. Could care less about animals, they are in a group just talking while you see poop on the floor, everyone just tries to dismiss you as fast as they can! read more

I bought 4 fishes and they were all sick with ick. It killed all my other fishes that I had for over 7 years!

they do not price match! They lie!!! Bought freedom cat food and pet smart had it 2 dollars cheaper and they refused to price match. Look forward to you going out of business!!!! very bad custo service!!!!! read more

Staff was friendly but not very helpful. I had previously bought kennel cough drops and they helped so when they ran out I went back to get more. They did not have any so I was told I could order online. I tried to order to have delivered to the store nearby but was told online they would not be able to deliver there. I in turn ordered them to be delivered to a store that is about 20 miles away. I went today to pick them up and was told they were not there. There were large pallets on the floor but there was no guarantee they would be in there and would not be unpacked for a day or two. I canceled the order and hope the payment was refunded. I went back to my original store and asked if I would have to pay shipping if I had it sent to my home. I was told there was no charge for that but online it says only free for orders over $45. To make a long story shortper, I found them on Amazon and will get them this week! Wis I had checked there first. read more

Hello neighbors, My name was Tex. I was born on April 2, 2022. My mom did not have a cat in 18 years! My dad didn't have one for many years as well. They knew they would have another cat one day, but they wanted to wait until the timing was perfect. My parents lost their grown son tragically three years ago. My mom wanted to give my dad the most special surprise for Father's Day. Mom purchased me from Petsupermarket at the corner of 50 & 27 in Clermont. She was so overjoyed. Dad was at work, and Mom went to the store and picked me up. She found all the supplies she needed and set them up before my dad got home. When Dad got home from work, he was the happiest he had been in a long time. He couldn't believe I would be a permanent part of the family. At first he thought we were pet sitting, as we had done before. My sister and brother were so happy and excited! Mom was concerned. She brought me home one hour before dad arrived home. I started to cough badly. Mom and dad brought me back to Petsupermarket. Two employees stated I probably had a hairball. They said it could be unpleasant to watch; however, they dismissed mom and dad's concern. Mom later found out they could have picked up the phone and had a vet arrive to examine me within an hour. The other kittens in the store with me could have been checked, too. Mom and dad returned home and scheduled the quickest appointment with the local vet. The vet stated I was very sick. I had pneumonia and bronchitis. I was placed on amoxicillin. Mom called Petsupermarket to let them know. Petsupermarket stated in the paperwork I weighed 2.18 pounds on June 2nd. I was purchased on June 8th. I was nowhere near this weight. I lost a lot from being so sick. My family was extremely worried. They brought me to the emergency vet in the middle of the night because I was coughing so hard. I weighed 1.70 pounds. Mom and dad were feeding me milk for kittens with an eye dropper. I was placed in oxygen. After 4 hours, I returned home. I was placed on Doxycycline. Within one hour, I could barely move and I couldn't catch my breath. Mom and dad took me back to the vet. I was placed in oxygen again. I couldn't catch my breath in the oxygen tank. The next morning, mom and dad were told I was suffering too much. I was kissed goodbye in the tank. My family cried so hard for me. My mom, dad, sister and brother were heartbroken. Mom notified Petsupermarket. The manager stated my parents could return my belongings and get the money for them. My family could not even bare to look at my belongings. Mom and dad accrued close to $2,000 in expenses. Most of this expense was vet bills. Mom contacted the rescue I came from to inform them. This rescue works so hard to nurture us and find us good loving homes. They work to save lives. They were heartbroken for me and my family. They loved me. How could the Petsupermarket employee tell my mom she noticed me coughing earlier that day and didn't do anything about it? Tanya at Hoffmeyer Rescue brought my family out of a deep depression. She contacted Petsupermarket. She loved me and my family, even though she didn't know my family. She extended condolences and provided my family emotional support. My parents reached out to Petsupermarket corporate many times. Petsupermarket didn't care at all about me or my family. They didn't even send my family coupons for food or litter so my mom, dad, brother and sister could get another kitten or cat. I thank you for listening to my story. I feel my life had a purpose. The purpose is to remember the beautiful people at rescues who work so hard each day and expect nothing monetary in return. Petsupermarket caused me so much suffering, and in the end, I lost my life. I ask you to consider not supporting Petsupermarket because they don't really care about animals. It all came down to money. They are cold hearted. My parents were sold a sick pet and Petsupermarket washed their hands of it. I was not just a pet on the store shelves like a box of litter. I was alive and breathing. I was very loving and intelligent. I was a family member, not simply a pet. Chewy is a company that truly cares for animals.They send flowers to families that lose their pets. You can find sales on their website. Each week they have bargains on litter and different items. When things go on sale, purchase in bulk and you can get free shipping and items delivered to your home. If you would like to purchase from a local store, please consider supporting Petco. They had a cat named Peaches looking for a home. She had difficulty being adopted because she had a large yellow stripe of paint on her back. My mom and dad saw her in Petco being loved. She was brought over to the birds because she enjoyed seeing them. My parents saw her currently in a picture and the yellow paint was gone. There are people that truly love animals and make a difference! I don't wish to make anyone feel sad. My family does not want my death and suffering to be useless read more

Pet Supermarket - Pet Stores Near Me - Miami, Florida

Very bad customer service and skills to treat the customers. not accommodating at all the one that call himself manager. stated he couldn't sell me the food because he doesn't get paid extra to do that. mind you the website states the closed at 9:00 pm I had 20 min. Never coming back to this place again read more

The employees are great However, my beta fish ended up getting ICH from one of the fish I bought at this store Make sure to check the fish before u get them and if it has ICH don't get any from that tank read more

Every time i come here they're closed early. I go to school around the corner and at 8:10 the employees inside wave to me they're closed when online it says 9. Truly inconvenient. read more

Worst place ever to do business. They take your money & then never communicate. No one answers the phone no matter what time of day it is. No shipping information. No delivery at all. Hopefully I receive the refund I requested. I will never use them again & will stick with Chewy. read more

I love the store and the employees however I wish they would work on pricing on the shelves. Always have to ask how much an item is. Other than that, I love the store. read more

I've been coming here for years to get my hamster supplies. Yes people I am an avid hamster lover. But I'm a lover to all animals, except snakes, they scare the crap out of me. Anyhow they always say hello upon walking in and are always very helpful with locating items and treats at the store. Very friendly place to pet shop. I even bring my hamster so he can pick out his own treats..yea I really just said that. My step father found a dog once and even though she was adorable we knew she belonged to someone. We came here to ask for help in finding her owners. They allowed us to put posters up and even gave us some numbers to call to get her information posted out on the dog without physically going there. They truly care about animals and their well beings. That really touched me how much they helped us. We did find her owners the same night which was cool cause she belonged to a family with children that were very upset she was gone. This is why I keep coming back here. They generally care and are very helpful. Love this store, see you next week! read more

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I would not recommend this location, the customers know more than the employees about fish. Moreover, my second time in this establishment and I received zero assistance. I didn't buy fish because the lady I spoke to was dismissive of my initial questions as if I was bothering her. I bought the supplies a customer helped me with, only because it's a long way to another store, however, I will not be returning. read more

I usually come in every month to get my dog's food and I can find everything quickly. This new year 2019 everything is moved around and nothing has a price. Most of the time everyone is very helpful but new personnel are very busy on their cellphone. Very disappointed... read more

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Unfortunately, I placed an online order (over $150) on the very day that their new website came online. I was required to reset the password on my account. Try as I might, I was not able to do that and kept getting an "Invalid entry" error. Customer service claimed to advise the management team and sent the problem to their IT department, requesting that I try again later that day. This has still not been fixed and I refuse to be part of their Quality Assurance team. This should have been QA'd before launching their new website. I have no assurance that my $150+ order will be part of my account and the rewards program as I was forced to place the order as a guest. Not good .... read more

I recently got a puppy and was struggling to get the right size harness. I bought a harness from Pet Supermarket last week and it was too small. The very next day I went back to the store to exchange it. I had the original receipt and the same form of payment and the store personnel did not process the return/refund. read more

If you want your dogs collar and tags lost and called a liar when you tell the groomer that you did leave your dog with a least and collar, this is a place for you. What horrible customer service and experience. Worse place ever. Never again. Don't waste your time unless you want to treated like crap!!! read more

Store is extremely clean and it's clear the animals are well taken care of. I really appreciate that they host care and learning events for new or prospective pet owners - I think this shows how much care they take in teaching and helping people properly care for their animals. Staff was very friendly and helpful and asked questions about our pet. read more

This is the best Pet Supermarket ever!!! Shanti and Eddie are super nice. They always go above and beyond to give people the best customer service. They always take their time to explain things and answer questions and give one on one service to all their customers and to give customers the best possible price, including sales and deals. This Pet Supermarket also does fantastic events for pets throughout the year with raffles and all kinds of free stuff. The bathing station is also excellent because they provide a range of shampoos, towels, blow dryers, and the bathing stations are up high, so you don't have to bend over to wash your pet. It is the most convenient way to bathe my dog. It's truly a special place where I feel like me and my pets are always taken care of and given the best customer service by very knowledgeable and very friendly staff. They helped me a lot when I rescued a stray cat. The staff at this Pet Supermarket truly go above and beyond for their customers. I will always keep going back to this location!!! Highly recommend!!! read more

Pet Supermarket - Holiday Event today at Pet Supermarket in Kendall - Pet Stores Near Me - Miami, Florida

So grateful for the amazing experience I just had at Pet Supermarket! My husband and I arrived to purchase food for our kitten and were kindly greeted by two employees. We wandered around enjoying the music and reading ingredients on the nutrition labels for our pet food purchase. We finally approach the cashier's counter and both employees treated us so nicely and wished us a great evening....as we're walking toward the door, the young man proceeded to unlock the door before us! We had not realized their hours of operation! We apologized and the young man humbly replied that it was not a problem and that we did not delay him in the least! I will continue to purchase from this Pet Supermarket as regularly as possible! Amazing customer service! read more

I love pet supermarket I bring my ferret and my cat to cut their nails they are very good with them I enjoy hanging out with the pets looking at new things for them to play with everyone's very friendly! read more

I know that place since open, for month later I was there for give a bath to my dog and the floor was flooded with water and the associates were unoccupied in the checkout area. on another occasion there was no variety of sizes in the pads or disposable diapers. It is a suggestion to the employees and management who take care of the clients who go to their workplace. read more

i cant get anyone on the phone and have been booted to number 13 and 16 twice when i got to caller 5... Funny i hear good things but i dont see how with this.. read more

Today i was at the store for a dogwash. I mentioned that my dog had just completed her antibiotics for an infection caused by a tick bite. I was told, after paying for my dog wash, that I could not wash my dog there today because they would have to shut down the whole dog wash for the day and spend time disinfecting it. They refunded me and i left. But, here's the question: why was the dog immediately ahead of me allowed there with an open and actively bleeding wound?! And, they do nto check vaccinations.?! So why discriminate against me? I was nice. I did not make a public scene. read more

I am contacting corporate for this sorry excuse for a pet store as I type. I made a phone call this morning to this Pet Supermarket. I was calling their grooming salon to check on the expiration date of a rabies vaccine for a dog that is groomed in their salon (the vaccine is required to provide grooming services). A boy picked up the phone, and I politely asked him to be transferred to the grooming salon. He told me, "UH, well, there's nobody there today." So I asked if a manager is there that knows how to work the computer to just check on these vaccines for me. The kid says, "uhhh okay", and proceeds to mock me to his manager (a woman)!! He tells her, "some girl is calling for vaccines, and I told her nobody was in grooming and she's all (in a high pitched, valley girl voice) LIKE, CAN YOU GET SOMEONE TO CHECK FOR ME?" He clearly forgot to put me on hold or mute his end. Upon his manager picking up the phone, I told her "Can I just start off by saying that your employee forgot to put me on hold and I just heard him mocking me to you. That is so incredibly rude." Then proceeded to ask her about he vaccines. She said, "oh sorry let me hand the phone to the girl in the salon." SO THERE WAS AN ASSOCIATE. I'm so disrespected. Pet supermarket has lost my families business forever. read more

Poor upkeep of fish area 100's of fish dead and others, not much pride here. I took some pictures but I don't know how upload. read more

Pet Supermarket - Bad upkeep dead fish - Pet Stores Near Me - Miami, Florida

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