Love the people at pet friendly! My dog is a very nervous little guy- and getting his nails done is…read moreimpossible for me to do. The staff at pet friendly do am awesome job with him!. They take great care to make sure he is ok through the nail trim. Thank you grooming staff! Eddie is a happy little guy!

I have the biggest pain in the butt Yorkie who HATES getting haircuts. Somehow Kelly in Grooming…read moreworks her magic every time! I have nothing but praise for how this woman somehow makes my dog look normal every few months!

Petworld Aquashop is the place to go for all your aquatic needs, the staff there is very helpful…read moreand knowledgeable

Stopped in tonight because we were told this is the best place to buy fish in Rochester. If that's…read moretrue, I feel bad for the Rochester market. We were incredibly disappointed with not only the selection of fish, but the quality and price as well. The prices were at least double on most fish compared to what we pay at The Fish Place in Tonawanda. The water quality was extremely poor in most of the tanks as well. The fish quality itself was hit or miss. They have some specialty bettas you won't find elsewhere which was cool, but the prices are insane. The cichlids were outrageously high priced for extremely low quality, washed out fish. We couldn't even tell the males from the females due to the poor water quality. My guess is that this is due to the amount of teenagers working at this store. When we stopped in on a Saturday night there were 3 teenagers working, all of whom couldn't stop talking about how they couldnt wait to leave work and making concerning comments about housing way too many anoles together in a tank. It's clear the kids working here have extremely limited knowledge of the care of the animals in this shop. The one good thing I can really say about this shop is that they had excellent prices on fish tanks and had a lot of unique sized & shaped tanks you'll have trouble finding elsewhere. They also had some cool planted tanks, but the prices were again very high.

When it comes to Petcos, this one is one of my favorites when it comes to customer service. I've…read moreonly had positive experiences here whether it's a question, a return, or help finding an item, it's always been pleasant.

I love this Petco - for a long time we've used it for our small pet needs! But today we had some…read moreweird things come up, that often get talked about for Petcos. It was not like this for several years in a row but this time it had gotten the old Petco problem of dirty stuff and badly kept pets for sale! The white mice especially were in rusted cages. It looked awful and chewing on rust isn't safe! The guinea pigs appeared scared, agitated, and looked scary. We wanted to buy a small travel case for our new hamster but the one we picked up to buy was dirty inside! We left empty-handed.

Store is amazing! Very Beautiful, well maintained aquariums. Very very friendly. Well worth the…read moredrive down Ridge Rd to Spencerport.

From the owner: Saltwater and freshwater tropical fish, Reef tanks, aquatic invertebrates…read more Radio Control Cars, Trucks , Airplanes, Tanks Model Rocketry

I stop in quick whenever I receive coupons for my needed supplies. I always have a positive…read moreexperience and can get in and out quick. I have only had pleasant experiences with staff when I've been here, always willing to help direct me where to go if I need assistance.

Tammy did an amazing job grooming our two boys!! I know it's tough work but she put her heart and…read moresoul into it. The boys are clean, happy and freshly cut!!! Thank you!!!!

The girl helping me was so nice!! The animals all looked to be in good condition and healthy! I got…read more13 fish and all lived and are doing extremely well

My goldendoodle was dropped off for grooming by my husband. He was told there would be an extra…read more$20.00 charge for de matting. He agreed to this. I picked up my dog and was told there was an extra $10.00 for brushing his tail. The groomer shaved my dog almost to the skin including his head. She only left fur on his ears and tail. He looks ridiculous. I thought about it overnight and went back the following day to express my dissatisfaction. I spoke to Egypt who said she was a manager. She took pics of my dog from my phone that I just took and sent them to her supervisor. I was told she would call me the following day. The supervisor had not called by 3:30 pm so I stopped by on my way home from work. Jen came to talk to me saying she was just about to call me. The parking lot was empty so I'm not sure what the delay in calling was about. I explained my concerns such as shaving and de matting are completely different. De matting saves the coat where shave removes the coat. Therefore I should not have paid an extra $20.00 for de matting that obviously wasn't done. She agreed by definition I was correct but that is not Pet Smarts definition. I also said the Bath & Cut included brushing. My dog was shaved except tail & ears but I was charged and extra $10.00. The body didn't need brushing obviously, it was shaved almost to the skin. She kept focusing on my husband okaying the de matting. My response-he signed for a service that wasn't done that makes the signature null & void. I also let her know that I did a little research. Pet Smart groomers work on commission. This to me explains the extra charges. I also asked if she knew what a groomed goldendoodle should look like? She said yes LOL (apparently not) and neither did the groomer. She brought me into the grooming area to read the notes from the groomer (who was in the grooming area along with 2 other groomers). She insisted my dog was matted which is absolutely not true. I have had dogs my whole life and worked in the animal care industry for 35 years. I know what a mat is and I told her this. The groomers were very unprofessionally giggling at our conversation. When I asked the so called store manager if she was okay with this she said nothing. I asked for her supervisors number and she said call corporate. I asked for a number and was given the IT number which is useless. I am still going to follow up with this matter. During all of this I never made any demands and was treated horribly. I wish I had read the reviews and how many stars they have. Stay clear they are unprofessional and un educated when it comes to grooming. Customer Service 0 professionalism 0 Please check social media I will post pictures.

Horrible service on defective propane tanks will not back up any warranty whatsoever your stuck…read morewith it even if it is faulty and full substandard service go somewhere else!!!!!

10/10 service and animal care for a large corporation. Great selection and for a great price as…read morewell. Would visit again, Abby was very kind.