I don't recall the lady at the front desk but I do wanna say that I am so grateful to her. She…read morerecommended a treat to my baby boy Zeus and he loved it. Not only that my experience was amazing. Woof gang won me over 100%.

We have had our 4 dogs groomed here a few times. The last time they came back from being groomed…read moreall acting weird. Shaking, hiding...not like them at all. The next day we were leaving for vacation and all my dogs seemed like they were okay. Our 3 year old Frenchie still was off. First night away a dog sitter told me the Frenchie still wasn't acting right and that she was shaking. Hours later she couldn't walk. Frenchies are prone to Intervertebral Disc Disease (IVDD) this we know. But our Frenchie is barely 3 and has never had any issues ever. Had to be rushed to a surgeon and they had to do surgery. Her hind legs are paralyzed. We called Woof Gang and spoke to a manager and they said they viewed the camera and spoke to the groomer and they claimed nothing happened. The surgeon said she had either jumped or fallen from something high or was hit by a car. We also noticed one of her nails wasn't trimmed at all, which to me seems like something possibly happened and they stopped and kenneled her. Another review on here said their dogs were shaking when they went to get them groomed there and they had a bad experience. Something is up with this place. There is no need to take even a chance of them hurting your dog. Just be safe and go somewhere else!

Precious Pets Day Spa never disappoints!!! The receptionist…read moreis so kind and friendly....and professional! My April comes out so clean, shining and well manicured every time. We love Precious Pets Day Spa!

staff is always delightful to work with and the fur balls looked great after the grooming…read more Excellent experience.

One of the best dog stores I've been to! The staff are so kind and helpful! We had an incredible…read moreexperience! We've found our new local favorite!

Knowledgeable staff and the best holistic products!. So thankful for their help! Al is super…read moreknowledgeable for dogs of all ages. Will make this a regular stop,

Service should get 7 stars. We're from out of town and stopped to get our puppy a toy before coming…read morehome. The resident toy expert asked us if we were looking for anything in particular. Another employee quipped with a big smile, "I overheard them saying they need the biggest dog toy in Texas." We laughed and said that's what we'd promised before we left. The attention to detail there was fantastic. We found a home decor sign up on top of a large display that was perfect for our Bassett. "I (heart) Wigglebutts" and it was the only one left in a hard to reach place. They said "no problem" and had it down quickly. To finish off our shopping experience, the cashier was chatting with us and and we said we were heading to dinner about 20 minutes away for Tex Mex we'd heard about online. She gave us a Tex-Mex restaurant recommendation down the street. We're sitting here eating better food than we'd hoped to find. We're from IN/KY area and there's nothing like this around us. Thanks!!!!

I would like to share my disappointment in this store location today where my family & I have…read moreshopped for over 5yrs. I was racially profiled, lied on, police were called on me, I was harassed by other customers & called names, secret conversations with other store clerks who plotted against me I had no idea. I was an unexpecting customer shopping and did not deserve the treatment I got today. All for using a coupon they provided in store. I did my shopping as regular but upon checkout I was confronted by the new store manager (who already had an attitude an discussed what she would be doing before I even got to checkout) she tells me she will only allow 1 coupon a day for wet dog food. The back of the coupon clearly says 1 per transaction. She goes on to say that it was noted on my account once before that I was told this but she didn't know who told me or when this happened. I told her that I had never heard of using one coupon a day. She says that she also talked with the store associate prior to me checking out who said he also told me about using only 1 coupon (didn't say when). I said wow so why are you and staff having a conversation about me as I simply shopped what caused this level of concern? She explained she watched me as I shopped then had a Convo with other staff (profiling me).I expressed that I did not appreciate negative notations in the system about me nor the unwarranted secret conversation. Another customer comes up yelling at me telling me I should be ashamed of myself, the staff just work here, I did not belong there I should leave, calling me a Karen. I told the woman this has absolutely nothing to do with you and she should mind her business. She continued on and on wheeling negative comments and I told her I don't care this does not concern her. So miss new manager calls the POLICE over the coupon. I leave and tell her I will wait for the police in my car, the customer says "what are you trying to push up on me lady" "Are you trying to attack me". I said excuse me I'm leaving the building and waiting for police. So, at this point I have Staff attacking me...random customers attacking me and calling me names. While on the line the manger gives my racial profile, gives the make & model & license plate to my car asking police to come get me. Saying that I was attacking their customers and making them feel uncomfortable (because how dare you speak back & defend yourself) they are Superior to me I guess. I started recording because I was all alone an realized quickly that this had a huge racist undertone, so I needed proof. The manager then starts screaming that I was recording her and following her around to police. She locked me out of the store while I recorded, another race came to the door and she politely greeted him and let him in. I waited for a while and decided to contact corporate because this was beyond disrespectful, unprofessional, harassing, immoral, inhuman and need I say RACIST. I was humiliated and still in disbelief that this happened to me. I will NEVER shop here again after how this new manager (who should not manage anywhere) treated me. I was not valued at all as a customer. I have since took this matter up with corporate and look forward to speaking with the VP and Regional manager. All races should be respected & appreciated when you are giving them your hard-earned money. I believe people forget that it is loyal customers like me that provide the success that any store has an keeps the doors open. Calling the police with false claims is something I will never forget. Shame on you!

Our fur babies first professional grooming and they both look great. Great groomers! It's easy to…read moreset an appointment through their app "Time to Pet". Front desk was accommodating and helpful. Easy to check in and out. Their front desk and waiting room is spacious and great ambience.

Wonderful job!! Absolutely recommend them to anyone looking for affordable pricing and amazing…read morework. My baby came out looking cuter than ever. Thank you so much Fluffy Pet Grooming!!!!

It was my first time here and OMG! I loved it!! There is a…read moreclear glass window wall where you can see your babies get groomed. I took two of my babies, a yorkie terrier mix and a Maltese poodle! She did exactly what I asked and made sure I was okay with how they looked before leaving! She let me know how good they did and they are just happy! Thank you for your service! I will be back!

Very kind and accommodating! Provided great insight on maintaining my dog's coat going forward. She…read morehas never looked so good! Thank you very much!

Everything Went Well!! Best Pet Grooming Salon in Rockwall, TX!!…read more Monica the Owner is Amazing & works with you well on scheduling your pet for grooming!!

I was a regular customer (2 years) until they almost blinded my dog! This was in December of 2023…read more I dropped off my dog for her regular groom. I told the groomer that my pup had a cyst removed 14 days ago just over her eye (the vet cleared Marley to get groomed and said it had healed " beautifully") and to "please avoid that area". The groomer did the opposite... i picked up and my poor dog couldn't open her eye. I spoke to the manager and she said that "they must have gotten some soap in her eyes". I was told by the "manager" that an and all vet bills would be covered. After an emergency vet visit and $700 later. My dog had an ulcer Over 3/4 of cornea and the vet said there was "substantial amount of soap in her eye". I call the owner either Tim or Tom and he refused to reimburse me for my vet bills and completely dodged all my Follow up calls. Shitty customer service!! if you value the health of your dog, do not take them here!!

My dog is always happy to see these groomers. They take their time to make sure he is clean and…read morecute.