Dropping off and picking up my puppy was flawless. They offer baths for when you pick up your dog…read moretoo. Would definitely recommend and use again.

First let me start with I waiting a week before I tried to contact the owner so I could cool off…read moreand not reacted in a hateful manner. We have used Tannenberg Pet Resort two times. The first time was for a weekend and only a few days. We were happy with the way our dog was taken care of and how they were able to fit our dog in seeing they were full. The second time we were not happy at all. We dropped our dog off May 6th 2025 and picked him up after 9:00 am on May 12th 2025. I brought his food and a blanket with us because he is so attached to my husband and wanted him to have something with his dads smell on it. Just so he would feel comfortable while we were gone. We arrived to pick him up the lady at the counter asked if he was scheduled to have a bath and we said yes and she said OK. We paid and she asked for his collar and leash and she would go get him for us. when he was brought out to us his ears were back and He had brush marks in his fur with the strong smell of doggie cologne. (I thought it was just the smell of the dog shampoo until we got home.) She told me he had not ate yet this morning. I said OK I will feed him when we get home. When we took him outside to load him in the truck, he peed a long time then ran to the grass and pooped telling me he had not been out yet that morning. I told the lady that we had a blanket and she said oh let me go get it. She brought it out to me in a bag and said it was in the washer waiting to be washed. I said that is ok I will wash it. the blanket smelled and had something on it not sure what it was. The odor was like it had laid in the bottom of an outhouse. When we got home, he ate right away. He held his ears back for most of the day and was not his playful self. We went outside and came back in and I smelt an odor that was so bad. I cleaned out my trash can clean the garbage disposal. Still the smell was ungodly. Then I bent down to hug my dog and there it was. As a dog owner maybe, I spoil my dog too much and many may not think it is a big deal, but I feel like my dog laid in a cage for 6 days in his own feces. Just a side note our dog has never peed or pooped in the house. He would hold it until someone got home. telling me he pooped and peed in the cage because he had no choice. This is the reason I waited a week before contacting them because every time my dog looked at me, he had sad eyes and I felt so bad for what I let my dog go through. My heart was breaking every time I looked at him. I know if I would have talked to someone the moment I found out where the smell was coming from (by the way we paid for a bath) that I would not have a kind thing to say. all I have to say is shame on the staff at Tannenberg!!!! After speaking to the owner and hearing her tell me what Tannenberg offers and what she expects from her staff I would have written a different review if that was the service my dog received. With that being said I will not be using this business again. I hope this helps open the eyes of the staff and helps them to better themselves and helps fill the expectations of the owner. Also that the owner takes this to heart and fills her staff with people who really care for pets the way a pet owner would.

I will preface this by saying that I did talk to a manager after this and she was very helpful in…read morefinding out what happened and apologetic, however that doesn't correct the actions of the employees throughout the day. I scheduled my two dogs for an evaluation last Friday. I was told to have them there by 9:30am, evaluation at noon, and then pick any time after 3pm. It was around 2:45pm and I hadn't heard anything all day, so I called and was told that my dogs had not been evaluated yet but they were about to within the next 15 minutes, it would take 15-20 minutes to complete, and they would call me when they were done so I could come get them. 4pm came around and I hadn't heard anything, so I just went to get them anyways. When I got there, I immediately could tell something was off. The employee at the counter just stared at the computer for minutes, not saying a word. She then went to the back office for a few minutes, returned to the desk and continued to just be on the computer. I could tell by her body language that something was wrong. She finally walked off to get my dogs, but I heard her call on the radio asking where they even were. When she brought them out, she just handed them to me and didn't say anything. I had to ask if they passed, in which she replied, "no, they were too nervous and you'll have to come back and do it again." She could not give me any details about how they acted or what the evaluation had consisted of. Something didn't feel right about this entire interaction, so I called to speak with a manager. There were no notes on their account, so the manager went to talk to other employees to find out what happened. Turns out they were incorrectly booked and did not receive an evaluation at all, and instead were "day-boarded". I understand that miscommunications happen, but explicitly lying is unacceptable. When I call to check on their evaluation and am told that they are about to do it but then never follow up, and then I pick them up and am lied to again about how their evaluation went. Just tell me they got booked wrong. Or when I called to check on their evaluation, do it then since that should have alerted you that there had been a miscommunication. That's all you had to do. Instead, the employees felt the need to fabricate a story and place the blame on my dogs' behavior instead of their mistake. PetSuites has completely lost my trust in their ability to care for my dogs and I will not be returning.

I recently sent my dog here for full groom at 7am which after reading some reviews I thought would…read morebe a great but turned out to be the worst service I have ever took my dog to he was there for over 8 hours not leaving until 6pm which I never received a text update or nothing I called them and they were very rude over the phone so I waited until I received a call to pick him up and as I got him they did a horrible job he came back with dandruff which he had never had a very uneven cut and he was even cut a little bit on his neck and when I asked them about it the groomer had left and they told me there was nothing they could do about it. So this will be my last time receiving service from them.

Penny did another great job on Obie. so glad we found Thia Pets Grooming. a great place.read more

Our two dogs were groomed by Penny. She could not have done a better job! I also really liked…read morethat the dogs are kept in an open area and allowed to roam. The staff interacted with the dogs as they worked and it seemed like a really great place. I highly recommend Thia pet grooming!

Excellent service. No wait time at approx 8am. Mandy was in pain and my vet. could/ would not give…read moreme an appointment until Oct 30th. My Groomer recommend Fayette Veterinary in Washington Courthouse. Dr. Waits was professional, and polite and friendly. ( as was all the staff). He examined Mandy asked questions about her health in the prior days. Ran blood test and reviewed all results with us. He was very through and answered all our questions. I highly recommend and I am switching my vet. care to Fayette Veterinary Hospital.

I have been using Dr Waits for over 10 years. He is very patient with both you and your pet…read more He will answer your questions and let you know what is best for your pet. Someone else posted about long wait times-this is an animal hospital, emergencies happen. And as to Dr Waits raising his voice, maybe you weren't listening to what he had to say about your pet. He is the Dr. and this is why you go to the vet, they aren't just there for shots! As to price, try going to a city vet and see what they charge!

Always do a great job with our golden retriever! Communication is great and they finish in a timely…read moremanner!

This place was fun. Took my chihuahua to get a nice bath. We got to pick from different fragrances…read moreof shampoo. We bathed him and tried to blow dry him... he was scared of the dyer so I just towel dried him. Once he was done we looked to see what was in the shop. We bought him a cute komona shirt. They also have shampoo and conditioner you can buy and take home. The bath was reasonably priced. The shirt we bought was around $13. I think the shampoo was for sale was like $20 but they did have different types and fragrances. I and my dog Brutus approves this place!

Have used Poochie Bath for years. New ownership shocking. Took my 3 pups, and due to their…read moreinability to flex their schedule my pups did get mats, After dropping them off I got a call that it would be $25 per dog extra due to matting. I said the prior owner never charged extra, was was informed that she is no longer the owner and, their words, the TORCHURE they would put my pups through costs extra. WHAT? I suggested they cut the mats close and a few weeks later we could groom them as normal. They refused and told me to pay the extra amount or come pick them up. Well, I don't pay the normal amount and expect them to be TORCHURED much less pay more for that. I picked them up. . Please, if your dogs are anxious about going there, maybe they aren't being taken care of the way they should. If I could rate less than a 1 I would.

Absolutely do NOT take your furry children here. You trust that they are taken care of, and you…read morewould be mistaken. We have brought our dog there a few times now, and this time our dog went on a near death adventure. After handoff of our dog with the young blonde employee with our dog in our walker harness and leash, we went to the car to unload the 2nd dog, and instead had our 1st dog go darting across the parking lot. No lease, no collar, no harness. He then proceeded to run terrified through the huge parking lot and across 4 lanes of busy traffic on Indian Ripple Rd. The employee then stood on the sidewalk and said 'oh, he won't come back to me' and just stood there. We were finally able to find him and corner him in a back yard nearby (after hurting ourselves to get to him with the fence). The staff absolutely did not give a damn about the safety of our dog, didn't make any attempt to get the dog after their negligence, and then acted like nothing happened (nor were they in the wrong). If our 2 year old, 30lb pup was hit by a car this would be an EXTREMELY different conversation, police report, and insurance claim.

The whole staff is very welcoming and patient; you can just tell how much they love the pups! We go…read morethree times per week. They are very communicative and I always get at least one update with photos or videos per day! A very trustworthy and fun environment for my dog for sure. PLUS! To have grooming under the same roof is a major benefit, too!!

My dog attended all paws inn for 10 days. Everyday she came home with injuries and puncture wounds…read more The staff had no explanations and acted guilty like they knew more than they were saying. Would not recommend.

Their grooming is excellent and their service is outstanding! I highly recommend this kennel for…read moreall of your pets needs.