I will preface this by saying that I did talk to a manager after this and she was very helpful in finding out what happened and apologetic, however that doesn't correct the actions of the employees throughout the day. I scheduled my two dogs for an evaluation last Friday. I was told to have them there by 9:30am, evaluation at noon, and then pick any time after 3pm. It was around 2:45pm and I hadn't heard anything all day, so I called and was told that my dogs had not been evaluated yet but they were about to within the next 15 minutes, it would take 15-20 minutes to complete, and they would call me when they were done so I could come get them. 4pm came around and I hadn't heard anything, so I just went to get them anyways. When I got there, I immediately could tell something was off. The employee at the counter just stared at the computer for minutes, not saying a word. She then went to the back office for a few minutes, returned to the desk and continued to just be on the computer. I could tell by her body language that something was wrong. She finally walked off to get my dogs, but I heard her call on the radio asking where they even were. When she brought them out, she just handed them to me and didn't say anything. I had to ask if they passed, in which she replied, "no, they were too nervous and you'll have to come back and do it again." She could not give me any details about how they acted or what the evaluation had consisted of. Something didn't feel right about this entire interaction, so I called to speak with a manager. There were no notes on their account, so the manager went to talk to other employees to find out what happened. Turns out they were incorrectly booked and did not receive an evaluation at all, and instead were "day-boarded". I understand that miscommunications happen, but explicitly lying is unacceptable. When I call to check on their evaluation and am told that they are about to do it but then never follow up, and then I pick them up and am lied to again about how their evaluation went. Just tell me they got booked wrong. Or when I called to check on their evaluation, do it then since that should have alerted you that there had been a miscommunication. That's all you had to do. Instead, the employees felt the need to fabricate a story and place the blame on my dogs' behavior instead of their mistake. PetSuites has completely lost my trust in their ability to care for my dogs and I will not be returning. read more

I recently sent my dog here for full groom at 7am which after reading some reviews I thought would be a great but turned out to be the worst service I have ever took my dog to he was there for over 8 hours not leaving until 6pm which I never received a text update or nothing I called them and they were very rude over the phone so I waited until I received a call to pick him up and as I got him they did a horrible job he came back with dandruff which he had never had a very uneven cut and he was even cut a little bit on his neck and when I asked them about it the groomer had left and they told me there was nothing they could do about it. So this will be my last time receiving service from them. read more

We take our little Coton De Tulear to PetSuites in Miamisburg. Susi is a great groomer and keeps the integrity in her grooming of this breed of dog. Kaitlyn is great in her customer service. She was a big help in reserving boarding and describing options available. read more

After reading all of the rules & restrictions, I booked my Yorkshire Terrier, Moe, at Pet Suites in Miamisburg, Ohio on 11/1 for dates 11/23-11/26. He was approved & a further conversation was had on 11/1 with a staff member about Moe. My deposit was paid & all was well. I just received a phone call TODAY 11/14, from Stacey, who claimed to be a manager, who stated that they couldn't accept Moe because he's 17. This is extremely inconvenient, as my trip is next week & being a holiday, the other places I called are booked. Stacey told me she could not give me a corporate number because she "wasn't allowed". I know this is not true. I let them know that I would be leaving a review on Yelp! because Pet Suites had ample opportunity to let me know Moe was too old for them to keep him. I gave his age when I booked. Moe has no health issues. He's a very quiet dog that would just go to sleep in a corner somewhere. He still runs & jumps & everything. I will be taking this matter up the ladder because Pet Suites should at least helped me book somewhere else being that they gave me such short notice. It's unacceptable! Completely dissatisfied customer. read more

PetSuites Dayton - Moe. How could they so no to this face?? - Pet Groomers Near Me - Dayton, Ohio

We left our pups at Pet Suites again and the staff at Pet Suites took great care of them. Even though you miss your babies so much you can be assured that they are safe and attended to by great staff. We appreciate the loving care that our furry babies have received ! read more

Have only been here once to board my rescue pup when I had spinal surgery, but the experience was awesome for myself and my pup. The ladies that took care of my dog were AWESOME and were always willing to give updates if I wanted them. He smelled amazing when he jumped into my truck and was clearly happy because his tongue was hanging out of his mouth from being out of breath. They also let you bring things that the animal would like/need to stay happy from home while they are boarded. Thanks ladies! read more

PetSuites Dayton - Pup report - Pet Groomers Near Me - Dayton, Ohio

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We absolutely LOVE PetSuites of Dayton! Jillian and her staff truly provide the most amazing compassionate/loving & professional care!! Our dogs are always happy to go there & we never have a worry about their care in our absence!! They know our pets and are genuinely happy to see them upon arrival! During our dogs stay, they always communicate if there are any questions or needs. We won't take our pets anywhere else! read more

Hello- After reading all of the rules & restrictions, I booked my Yorkshire Terrier, Moe, at Pet Suites Dayton in Miamisburg, Ohio on 11/1 for dates 11/23-11/26. He was approved & a further conversation was had on 11/1 with a staff member about Moe. My deposit was paid & all was well. I just received a phone call today 11/14, from Stacey, who claimed to be a manager, who stated that they couldn't accept Moe because he's 17. This is extremely inconvenient, as my trip is next week & being a holiday, the other places I called are booked. Stacey told me she could not give me a corporate number because she "wasn't allowed". I know this is not true. I let them know that I will be reaching out to Yelp! & the BBB because Pet Suites had ample opportunity to let me know Moe was too old. I gave his age when I booked. Moe has no health issues. He's a quiet dog that will go to sleep in a corner somewhere. I will be taking this matter up the ladder because Pet Suites should find another place for me to book my dog since they waited until the last minute to cancel Moe's reservation . It's unacceptable! Completely dissatisfied customer, Joy Q. read more

PetSuites Dayton - Moe.. completely healthy. - Pet Groomers Near Me - Dayton, Ohio

They have absolute no respect for the noise ordinance!! 630 in the morning they let the dogs out barking!! There is an Extended Stay right next door!! They are either rude employees or just not intelligent, but someone really needs to fix it!! And as you see below the owner calls me a liar!! As if I had nothing better to do than give them a one star. The accountability is just not there!! read more

I have been taking my dog Watson to PetSuites Dayton for two years without complaints until now. In the last year, I've also brought my partner's dog Ellie for boarding stays and both dogs have done very well. They have on-site grooming which has been incredibly convenient. However, this most recent visit is why we'll never come back despite many positive visits. Ellie has medical issues and requires daily medication. Every stay we've booked, we've noted this upon drop-off. Watson has allergies and Ellie has acid reflux and takes vet-prescribed antacids. All of this was communicated at this visit and every previous visit. During our most recent stay, the medication was given to Watson all week instead of Ellie. Not to mention, when it was given to Watson, it was given to him with cheese (which he is allergic to). If the medication had been for something more severe than acid reflux, this could have been catastrophic for both dogs. While they apologized, we were not compensated for their mistake in any way. read more

Not the same business anymore. Petsuites has been our go-to since our dog was still a puppy. We loved that they have more room for the doggies and the warm/welcoming experience with the staff. It seems like they recently changed their staffing entirely and decided to raise the price for pretty much everything. The boarding now costs nearly $40/night (food included) for our pug. However, their service become significantly worse in the meantime. For the last two stays, our dogs smelled like pee and we had to shower them as soon as we got home. They also forgot to cut some of the nails for one of our dogs during grooming. We called back hoping they would "kindly" redo it, but got a response of "Our groomer suggested you should take your pet to a vet and have him sedated for grooming." Oh wow .... I can understand cutting nails for a pug could be a pain, but we have used their grooming service for the last 4 years and never hear anything like this. I guess it is time to say goodbye and look for somewhere else. read more

Thought it was going to be my go to , but not after our last visit. My dogs came back sneezing, congested, & diarrhea. They were to get a bath and came home smelling bad. I paid $100 more than the last visit for the same amount of 5 days and a bath. I had hidden charges I didn't even know what they were for! I called them back and asked for an explanation, and they couldn't even tell me what they were for. I left my number for a manager to call me back, and they never got back to me. It's so hard to find an honest place to trust with your fur babies, but this place definitely out! Never again! read more

My two sweeties love this place, all I have to do is say let's go see the girls and they go nuts. The place is always well maintained and well groomed and staffed. Their grooming is very fast and very much well enjoyed. Their cost has risen a lot over the years which is understandable but now limits how often we can go, however we now count it as a treat for being so good or whatever there's a holiday coming up. I highly recommended them to all. read more

My dog seemed to enjoy staying at PetSuites. She was only there for one night, but she actually turned around to say bye to the workers as we were leaving. I liked that PetSuites lets you bring in anything your dog would want while she's there. I sent in her food (they provide iams), some treats, some toys, and her bedding. It was all returned to us nicely, with no odor or anything! While my dog was there, she did get diarrhea. A lady, who appeared to be the boss or a veterinarian, described the diarrhea to me, and told me she gave her a bland food instead of her food. This is all fine, she could have called first, but I was happy to see that they were very caring. Overall, I liked my dealings with PetSuites, and I would use them again in the future. read more

Awesome place to board your dog. The staff is very nice, friendly, and so helpful. We never had a bad experience with them any of the times we've boarded our dog. The only thing I don't care for is how expensive it is for returning guest. Instead of offering money off coupons to new customers try offering them to your loyal customers. read more

The facility is beautiful, clean and doesn't smell! The staff are kind and caring and take the best possible care of our cats. The condo we get for them allows the cats each some private space as well as space to be together, and "Fish TV" is on to entertain them (it's in every residence for cats). We highly recommend them. read more

Our little dog loves this place. Staff is very nice and he always stays here when we go on big trips. Lately he has been super excited about staying here and runs to the door. We used to board him at Petsmart but this place goes above and beyond in taking care of him. read more

I go to Kelly for my pitbull, Aes nail trims. She's always friendly, efficient, and Aes loves her. I had horrible past experiences with nail trims/vet offices, and was charged upwards of 30.00 and required to give my dog meds prior to service. Since going to Pet Suites Dayton I've have had absolutely zero issues. They do not sedate nor muzzle him and have no issues with trimming. I wish i had known sooner about this place instead of traumatizing and wasting my pups time before with other places. The nail trim is only 9.00 and hassle free. Kelly is definitely worth checking into, she's fabulous. read more

Have taken my dogs here many times although it is quite expensive. However those other times my dogs appeared happy enough, I got food back that I had left, and also personal items for the dogs. This time I picked my dogs up and something was off. First the girl at the counter could not find my dogs, under last names or the dogs names. It took a while for her to figure it out. Then she ran my credit card twice putting each dog on a separate charge instead of adding the dogs together and saving the extra time of having to sign twice. She said it was because the dogs were not boarded in the same kennel. Next the wet food I sent, was nowhere to be found. They said it was all eaten, but I sent extra and picked the dogs up 2 days early. However the dry kibble did come back. Next, one of the dog's blankets was missing. Oh it is not in lost and found, and not even inventoried she said. Well, I brought both blankets in at the same time, so I am assuming it was given to someone else. If that was the case, say that is the case, do not try to tell me I never brought it. I can buy another blanket, but that is not the point. The most infuriating thing is that neither girl working could tell me how their stay was, how they ate, if they were upset, played, sick, whatever. When I asked the first girl, she said oh, the other girl will tell you, but she just handed us the dogs and walked away. This upsets me because the one dog is a rescue who we have had only 3 months, she is skittish, and has fear bitten before. I wanted to know how she did in that environment, was she scared, did she eat okay, but nobody could tell me. The other dog is 12 years old and has arthritis. I wanted to know if she got around okay being confined in a kennel, did she make any friends. I cannot with a good conscience, recommend PetSuites Dayton anymore, because I am not sure from this last interaction whether my dogs got the care I paid for. Before, the people working would tell you personal things that happened with your dog, who they interacted with, etc. Today, I left thinking that nobody cared about my dogs and did not even try to act like they did. read more

The staff here at Petsuites Dayton make me feel great about taking my puppy here for daycare. The facility is very clean and the staff is friendly and receptive to any question or request I might have. The pricing for daycare is extremely reasonable. read more

I drop off a happy dog and pick up a tired and happy dog. When we enter the driveway he starts yelping with excitement. The staff is friendly and interactive. I can book via text. Exactly what I was looking for! read more

Worst place to leave your dog. They don't care about your dog's special food needs at all. Plus, they "lose" the food you brought for them but insist that they only gave your dog the food you brought in. Hmm...do the math. My dog came home with itchy skin and diarrhea for days. Reluctantly tried this place twice this year hoping they would pay more attention after all the times I had spoken with manager but same result each time. Don't trust your dogs with them please. read more

I have boarded my "baby" here many times. It is always clean and the staff is great. My dog comes home less stressed from a 10 day stay here than 1 day at the groomer (and my groomer is excellent)! read more

I loved it here!! Everyone was amazing, took care of my dogs meds, and her special food!! She was super happy when I picked her up!

Beau, my boxer/pit mix, lives going to "camp". My bags are packed and he can't wait to go. My only issue is that he is a pit mix, so he can't be in doggy day care. He goes to another day care and gets along great with the other dogs. He goes to a dog park and other dogs and owners love to see him. Other than this, Pet Suites is great. read more

I can't say enough good things about the staff at Pet Suites Dayton. Kelly does an excellent job on my pittie, Aes. In the past we have had horrible experiences at other vets/salons, which has caused him to be extremely wary of nail trims. Kelly has him in and out quickly, she's super gentle, and Aes loves her!! Its always clean and the staff is always super accomodating. read more

Do NOT go for grooming. They shaved my dog's tail without permission and made him look ridiculous with a weird haircut. They offered to fix it but there was no way to add back hair onto my dog. His breed should never be shaved. A good groomer should know that. He is now acting differently. It's uncomfotsbke for him. read more

Moving across country with no friends/family in the area to watch our 3 pups was really stressful. My husband and I looked at a few other kennels around the Dayton, OH area before getting to pet suites and were really impressed with the facilities and the staff seemed genuine. AND ran by competent adults (as opposed to some others). I feel relieved now when my husband and I have to leave our dogs for either a night or a week at pet suites. Yes it's expensive and I do hate having to pay the additional play time, but to know they are in a safe and clean place is worth it to me personally. 4 stars because they did come home with kennel cough, but it was after a week plus stay. It's not every time we take them, which is somewhat often. Overall, thumbs up. read more

Boarded our 8 month old pup at PetSuites last week for 5 days - it was our first time leaving him in someone else's care. They came highly recommended by friends and we were very pleased with the experience. Called a couple of times to check on him and they let me know how he was doing (eating, sleeping, pooping, etc.) and which doggies he was playing with. They even called to check on his visit afterward and sent a postcard thanking him for "vacationing" with them. Beautiful facility that is very clean, no pet smell, and helpful staff. You can tell that they care about our babies. Would highly recommend and use again! read more

I've been boarding my dogs here for 3 years and have had 3 problems. Each time I was notified that the manager would call but never did. One problem was that the dog beds were burned/melted in the dryers at the facility and one bed was completely ruined. When I mentioned it upon picking our dogs up, I was told that I had brought them in that way. After arguing with the young lady, I was finally told the manager would call...never did. I called her and did get replacement cost for the bed, so resolved, yes, but after having to fight for it. Two other times (including this weekend) we have returned from trips exhausted only to be given filthy, stinking dogs and beds because the return dates were entered wrong in the computer. I was told that I could bring them back later in the week for grooming but the facility isn't close to our home and that didn't solve the problem of dirty, stinky dogs. Again I was told that the manager would call and I have yet to hear anything. My dogs seem happy there and I'm sure they are treated well but after spending the money we do as "doggie frequent flyers", I'd love for some concern to be exhibited and for this issue to stop happening. I don't think we'll be using PetSuites anymore. read more

They are very professional and the facility is always so clean. They are so great with the pets too!

These folks charged me for an extra day for allowing my dog to stay for an extra one hour and twenty minutes. But they showed it on the bill as an extra night. Not cool. Also, usually when I bring her home from her normal kennel at home she sleeps most of the day because she has played so hard. But in this instance she seems like she has had NO exercise at all. I think it is unlikely that she even left her cage for two days. Overcharged and Under Played. Very Disappointing! read more

I recently had a emergency in my family in Dayton and had to go there overnight from Lima,Ohio. I have two shepards one German the other Dutch. I called pets suites and they were very accommodating and housed both dogs overnight for me. Staff was very friendly and they took very good care of my pets. I very highly recommend them. Thank you so much to the staff and Manager. read more

I have boarded my dog here several times. She loves people, but tends to be shy and wary of other dogs. I don't know that I'd say she loves it there - what dog likes a kennel - but she seems to do well there. The staff is friendly. One thing I like is that you can see into the kennel when you enter; it looks clean and cheery inside. read more

I hate leaving my dogs when I go out of town....but I always feel better knowing I am leaving them in good hands at Pet Suites. The dogs (obviously) hate being at a kennel....but I can't imagine a better place to leave them at when it is absolutely necessary. I have boarded them 3 times now, and each time has been great. The place is extremely clean, and when I have asked, they walk me back to show me exactly where they will be kept. I normally call a few times to check on them, and the staff is always very friendly and helpful and give me updates on how they're doing, if they are eating, and comments that other staff members have left for updates. I highly recommend Pet Suites. read more

I wouldn't take my dogs here even if they gave me a complimentary week and money. Not truthful about exposure to kennel cough. They are malicious knowing several dogs had kennel cough and lied to customers. Poor management and customer service. read more

This review pertains to the grooming only. I have taken my Himalayan cat to this place several times and I have had a different groomer each time. I have been pleased with results until now. When I returned home this last time, and removed him from his carrier his belly was soaked as was the bedding, in urine. I immediately bathed him and cleaned his carrier and then called to talk to the groomer. She had left for the day. I explained the situation to whoever answered the phone. My question is how long had they kept him in his carrier without access to a litter box. Groomers require a drop off before 9 am and depending on how busy they are, pick up usually occurs in the afternoon. I was informed they do not provide a litter box. I asked for them to leave a message for the groomer to call me back but I never received a call. In addition, I am continuing to find big globs of fur that should have been removed during the grooming. Needless to say, I will not be returning here. read more

I have boarded my dog here for 5 years when I go on vacation or business travel and my dog loves going here. I leave her here for 2 whole weeks when I go for my winter break and I never worry about her. It is not cheap, but it is very clean and the staff are very friendly and pet loving. I pay for an extra play time for her since she is a border collie and very active and I don't worry that she doesn't get it. read more

We recently had our dogs stay for one week while we were away on vacation. Our dogs had the grooming service in the past and we scheduled it again but this time upon picking up our dogs we were shocked to see that they shaved them down to almost their bare skin! Both of our older dogs had multiple cuts from scraping their skin. Their toenails were jagged and rough. Right as cold weather approaches our dogs have no fur! I felt terrible for them and they still have scabs a week later. I definitely would NOT recommend them for grooming! Our bill was $700 for one week including grooming. Needless to say, we will not be using pet suites again in the future! read more

NOT RECOMMENDED!!!! This facility is below standards in my opinion. We have boarded my dog numerous times at other places and had NO issues whatsoever. My dog was bizarrely injured (her back toenail broken completely off beyond the quick) and they offered no explanation. They called on a Saturday night to tell me that they "had no idea how it happened." Long story short, because I did not pay to purchase their "insurance plan" for a 2 night stay (which, in itself, is ridiculous, in my opinion... I have never had to pay insurance to board my dog at ANY other kennel), what I felt was negligence cost my dog an incredible amount of pain and $200 in vet expenses that they refuse to reimburse. I have never heard of such terrible business practices. On the website it says they treat animals "as if they were our own." Well if that's how they would treat their own pets AND customers, I believe they will be losing a lot more business than the $200 in vet bills it cost me if they continue to exhibit this time of customer service. Spoke with the owner who also refused to even reimburse for her 2 night stay. When I let him know I would "share my experiences with others" he threatened to sue me and said it was a shame there are "people out there trying to ruin other peoples' businesses." This is why Yelp exists. read more