Amazing amazing place. My golden lays down on the floor on her way out and doesn't want to leave…read more Owner and staff wonderful. This place saved my life with my active golden retriever. Can't say enough good things about Doggie Retreat. Dog grooming excellent also. And convenient overnight boarding as well! Top Notch place!!!

This is a professional and caring environment for dogs. I was impressed by the careful and…read moreintentional process for screening and assessing how the services offered would be appropriate for each dog. The groomers are excellent as well. My only complaint is that their services are so highly sought after it is sometimes very difficult for me to get my dog in for grooming regularly. Thanks for turning your love and knowledge for dogs into a much needed local business!

Every time we drop our dog off she is so excited to see all of her friends at HT Springboro! She…read morehas the most fun and sleeps so well after her playtime (which we love because she gets all her puppy energy out). I highly recommend it!

They advertised that the small dogs will be by themselves, but when we went to visit, there were…read moresix big dogs and two small dogs. The small dog seemed very scared. He was standing in the corner facing the wall when I mentioned it to her she said oh he's just old. I pointed out. No he was scared. Was also told they don't interact with the dogs at all so they just put them in the room and shut the door would not recommend this place at all. We ended up walking out.

My dog seemed to enjoy staying at PetSuites. She was only there for one night, but she actually…read moreturned around to say bye to the workers as we were leaving. I liked that PetSuites lets you bring in anything your dog would want while she's there. I sent in her food (they provide iams), some treats, some toys, and her bedding. It was all returned to us nicely, with no odor or anything! While my dog was there, she did get diarrhea. A lady, who appeared to be the boss or a veterinarian, described the diarrhea to me, and told me she gave her a bland food instead of her food. This is all fine, she could have called first, but I was happy to see that they were very caring. Overall, I liked my dealings with PetSuites, and I would use them again in the future.

I will preface this by saying that I did talk to a manager after this and she was very helpful in…read morefinding out what happened and apologetic, however that doesn't correct the actions of the employees throughout the day. I scheduled my two dogs for an evaluation last Friday. I was told to have them there by 9:30am, evaluation at noon, and then pick any time after 3pm. It was around 2:45pm and I hadn't heard anything all day, so I called and was told that my dogs had not been evaluated yet but they were about to within the next 15 minutes, it would take 15-20 minutes to complete, and they would call me when they were done so I could come get them. 4pm came around and I hadn't heard anything, so I just went to get them anyways. When I got there, I immediately could tell something was off. The employee at the counter just stared at the computer for minutes, not saying a word. She then went to the back office for a few minutes, returned to the desk and continued to just be on the computer. I could tell by her body language that something was wrong. She finally walked off to get my dogs, but I heard her call on the radio asking where they even were. When she brought them out, she just handed them to me and didn't say anything. I had to ask if they passed, in which she replied, "no, they were too nervous and you'll have to come back and do it again." She could not give me any details about how they acted or what the evaluation had consisted of. Something didn't feel right about this entire interaction, so I called to speak with a manager. There were no notes on their account, so the manager went to talk to other employees to find out what happened. Turns out they were incorrectly booked and did not receive an evaluation at all, and instead were "day-boarded". I understand that miscommunications happen, but explicitly lying is unacceptable. When I call to check on their evaluation and am told that they are about to do it but then never follow up, and then I pick them up and am lied to again about how their evaluation went. Just tell me they got booked wrong. Or when I called to check on their evaluation, do it then since that should have alerted you that there had been a miscommunication. That's all you had to do. Instead, the employees felt the need to fabricate a story and place the blame on my dogs' behavior instead of their mistake. PetSuites has completely lost my trust in their ability to care for my dogs and I will not be returning.

Val is great! Lots of TLC for all your pet family members! We have Small doggies, a cat, guinea…read morepigs, a rabbit and birds! Daisy Maes is superb. Our pets miss us, but They love the attention and care they get From Val and Daisy Mae's Pet Service. Call and see!

It was obvious she did not do everything I asked of her with my dog as her nose was so dry it was…read morecracking and bleeding. She left coffee stains all over my kitchen counter, cabinets, floor, as well as the coffee table. There were toothpaste stains on the bathroom cabinet. My neighbor never really saw her or my dog and now I'm questioning if she got walks or anything other than the bare minimum of being kept alive. I found stains in my sheets and am not questioning if she slept in my bed instead of the guest room. ​​

Our first adventure with Homeward Bound…read more Its locally owned and I for one, was really pleasantly surprised when the folks came to the house for a get-to-know the fam visit. Very friendly and professional. We had a few folks to need a little TLC while we were out for spring break! Could not have been happier with the quality of service and care! Plus we got daily updates and photos of the clan during their visits. It was too funny but good to have the updates and to see the smiles all around! If you're looking for pet services these guys are top shelf too!

Great customer service and such a great, friendly staff who took care of all the needs for our…read more'family crew' ! Easily scheduled the meet & greet online and also the dates we needed visits! Loved getting daily updates and photos of everyone thru the email link! Thanks to everyone at Homeward Bound for being so wonderful! We will definitely use again and recommend to all!!!

Very Very nice place and people love it looking forward to having my dog bathed and cut, very…read moreimpressive establishment employees were very friendly and helpful

If you have a large dog you probably wouldn't mind this place but if you have a small dog good…read moreluck. Small dogs are paid no attention. Never outside. I've watched my dog for the past 2 days get bumped and pestered by another small dog and no one has been in the room and no one answers the phone. The concept of no cages is great but only if there is supervision which this place lacks.

Amber is amazing. She has watched my cats several times in the past year and provided excellent…read moreservice each time. Both my cats (even the skidish one) love her. It is so nice knowing my cats are being cared for by someone like Amber.

I've used Amber twice, once for two weeks. She sent periodic emails (and attached photos of my…read morecats) and took notes during each visit so I could peruse them when I got home. We have 8 cats and one is geriatric and required extra care. Amber was obviously attentive and let me know any concerns. The cats loved her--even the really shy ones! She has a warm and calm vibe, reasonable rates and a flexible schedule. (Kettering area)