I am so broken for what this place did to me today. I connected to a dog, Bobby, they had on their…read moresite for a month. I read his description and saw his picture and I just knew he was meant for me, you know. I called them, they sent me a form to fill and filled it honestly. They called me to set the date for the meet and great and with more addition question like, where you live? Have you lived with a big dog? Etc. I ended the call with high hopes cause everything was going amazing and I thought this was it! I'm getting a companion in my life I can care for. He was my baby on my mind already. The day of meet and greet came by which was today, went in 30 minutes early cause I was anxious, it's like having a new baby. I had everything ready for him at my home. Have been preparing ever since I got the call. I showed up and i could tell straight ahead, he wasn't going home with me. The employee didn't even want to let me through the animal shelter door. Asking question about where I live and how often I'm home. Making excuses like he's big, he's strong, he needs training, he has separation anxiety, did they let you know about that?, who did you speak to? Then after all that, they started suggesting other dogs for me. Like how insensitive are this people. A dog is a lifetime companion and you're choosing different dogs for me like it's a temporary situation for me. I'm not a fostering the dog. I connected to the dog I choose, he is the one I see in my life and they treated him like he's a chess piece to me. I said I would do whatever suggestions you want. I will hire a trainer, I will get medication for this anxiety, I would have a caretaker with him when I'm at work so he doesn't get anxious, anything and everything you tell me to give him a good life, I would do. They finally let me meet him and I was in love with him. He was so beautiful and I could just see how he would change my life. But I knew I had to leave him behind. I'm writing this review in pieces, mentally, I left the animal shelter in tears. It's like going to the hospital excepting a baby only for them to tell you it won't be happening. Coming home to all the things that you got and did for him to feel at home in your home is so heartbreaking and something I never knew I would experience like this. I am gonna try again to find my forever companion but after my experience today, I need a few months to mourn my almost baby. My advice to the animal shelter east service, please include issues and concerns of the dog on the description and what's family and living conditions works for them . I hope this review is a lesson for you guys to do better.

The shelter is completely disorganized and truly makes me question their priority of the animal's…read morewellbeing. On Wednesday, I saw a dog that was available that was perfect for me. I've rescued dogs my whole life and knew this would be the perfect home. They do not accept emails so I set an alarm to be up and ready for their opening at 10:30 to be able to call. I get through, and the 7 million directory voices make me press a bunch of things until I finally get their *full* voicemail where it says try again later and the phone then automatically hangs up. From then on for hours the line was busy and I could not get through to even a ring. I took screenshots of all this. I got a hold of a human by noon and at this point the dog was already taken because "phones were off the hooks." I know.. I was the first caller so he would have been mine. Then that night, I see an add for another sweet dog in the West location's shelter. Perfect. I set an alarm and THE SAME THING HAPPENS. Now I lost two dogs that I would have been perfect for and kudos to the person who got through to a human because I genuinely do not know how they did it. All I can say is if your priority is rehoming the dog into a good family, the dog should not be "claimed" between 1030 to noon, without background checks and inspection. Regardless, now I'm upset because it seems like the shelter's priority is who has the quickest fingers to dial, rather than who will make a stable home for a rescue dog. Also, it's covid- get a call waiting system.

I've adopted 2 pets from Toronto Animal Services North Region…read more First was Riley, an 8 year old Lhaso Apso who was found wandering the streets. From his condition, it was evident he was homeless for many weeks and unfortunately, showed signs of being abused. It took a few months for Riley to build his trust with humans again, but for the 6 years we had him, he brought untold happiness to our home. Recently, I've adopted another dog...Finnegan, a 1 year old Shih-Tzu/Pomeranian mix. Finn was turned in to animal services as his owners could no longer care for him. Like Riley before him, he has personality with a capital "P"....and has, in a months time, become an old friend. When thinking of adopting a pet, why not look at an animal shelter or humane society? They have numerous animals looking for what they call "forever homes'. Some animals come with little or no background, so they are assessed and information is provided based on professional observations. Some animals are turned in by their owners, for whatever reason, and some background information is available. Some animals are rescues from a life that is unfitting anything. Besides dogs and cats, they have other animals as well, rabbits, guinea pigs...the list goes on and on. The people that I have been fortunate enough to deal with at Toronto Animal Services North have been stellar. They truly love animals and are careful to ensure that pets available for adoption are placed with individuals who can provide proper care for them. Sorry if I can't recall names, but everyone there was pleasant, knowledgable and obviously loved their jobs. They made the adoption process so much more enjoyable and they seem thrilled when one of their animals finds a new home. The cost is minimal and there are companions waiting to be found here. Please, before visiting a pet store or breeder, give a pet in a shelter a chance. You won't be sorry

The only reason I'm not giving them a 1 star rating is that they might be good at the actual…read morespaying and neutering, but I never found out! Calling them for the last 2 weeks, no one ever answers the phone, literally, not once. I'm talking calling 20-30 times per day, 2-3 calls at a time. Then their answering machine....the message is literally 3 minutes long. THREE MINUTES for what should be: "Leave a message after the tone" !!! So leaving an actual message for callback is very frustrating, as the message says so much information it kills your entire train of thought. Among other info, the message stated that they will call you back within 24 hours. It's been a week, no callback again. When we did get through to them months ago, we asked for spaying of 2 of our cats. The receptionist was very rude and we felt like she was just trying to get us off the phone so she could go back to playing Solitaire on her computer. She told us the fax number where to send all of our info and that it set up through that. Ok, so I faxed all of our information about both our cats. We did not receive any call back or anything, so after 2+ weeks passed, I got frustrated and called them again. The same (rude) receptionist picked up and said that they did receive the faxes and booked the cats for spaying. One was due to be spayed the next day, and the other in a week! Needless to say I was very upset, since they first off, booked both my cats on different dates, even though I requested they both be done on the same day. More importantly, I was upset at the fact that no one called us to tell us about the booking dates in the first place! Needless to say I cancelled. So yea, price wise this place maybe cheap, but they have absolutely NO customer service what-so-ever. Worst receptionist I've ever encountered with any business!

Mattie's Place is first and foremost a pet rescue. They have cats and dogs looking for forever…read morehomes who are being fostered during their wait. At this location, they have a variety of pet items for sale: some new and some donated. I always find something to buy! The purchase price goes towards the organization so I'm happy to financially contribute and support the circular economy at the same time. I've been bringing my foster dog for nail trims and ear cleanings for a very reasonable $20 which goes towards this rescue. I believe it's every first weekend of the month. Please check their Instagram for updates and info. The people who work here have always been friendly and welcoming. The vet techs have been very professional. I keep coming back! Operating hours are posted on google.

Amazing organization, thanks to volunteers many dogs are saved , including a sweet abandoned staffy…read morethey helped me find a home for..God Bless Denise for her help

I have tried so many groomers in Markham over the years as a dog owner. Covid really changed…read moreeverything a lot. Prices have gone up, quality has gone down. Our OG a groomer sadly closed her shop and never reopened. When we brought home our newest furbaby 10 months ago, instinctively, I took her for grooming to another spot where we used to take our last pup. The price had tripled, a lot had changed and there was no transparency with services or pricing. Needless to say, I never went back. I received a few recommendations and one of them came highly recommended by a friend and fellow trusted dog owner. This is how we arrived at Q Studio. Quaint little shop tucked away beside Roll Me Up Ice Cream and a hair salon on Main Street Markham. It is a small shop, but clean and well maintained. Our furbaby loves her visits to the shop. Her grooming is always neat and exactly what we discussed on her very first visit. They are very consistent with the quality of grooming and if it is going to take 2 hrs, they are very communicative with letting us know if she is almost done or may take a bit longer. Pricing is great for the services and no hidden costs or charges.

Owner was very friendly and the place is small but clean and nicely decorated. My puppy was very…read morehappy in the end. I was an hour late to pick up my pup but the employee there was nice enough to wait for me. Will come back again. Price is good too. Tip: Make sure to ask what time they close as told by the employee depends what time is the last appointment coming in.

The Toronto Humane Society is a great place for anyone looking to adopt or support animal welfare…read more The staff and volunteers genuinely care about the animals, and you can tell they put in a lot of effort to make sure each one gets the right home. The shelter is clean, well run, and offers a lot of resources, not just for adoptions but also for pet care and education. Even if you're not looking to adopt, it's worth visiting or donating because they do so much for animals in need. They also have a variety of programs, from fostering to veterinary services, which makes a real difference in the community. You're even able to book "corporation events" for your company a great activity for team bonding and take care of these beautiful fur friends.

I came with my work to volunteer and learn more about the organization and facility. We received a…read moretour of the facility and were informed what each area was for and the type of work that they do. There's a special species section with rabbits, guinea pigs, turtles. When I think of the humane society I think of cats and dogs. Some of the dogs couldn't stop wagging their tails when we got close to their enclosures. They stuck their noses and paws through whatever crevice they could to get closer, I think in the hope that we'd pet them =(. We were told not to pet them. Upstairs there are some 'cat condos.' These are larger spaces for cats to move around in with different levels. There's one where kittens and cats can stay together and someone can play with them or another where an obese cat was supposed to be getting some exercise but he was just laying there. We filled separate ziplock bags with dog food puppies and adult dogs and then got to play with a puppy! The dogs get a minimum of 4 walks a day with some receiving 5 or 6. There's lots of different volunteering positions available. Just check their website for openings.

I have adopted three (3) wonderful dogs from Siber rescue. Lisa and her team of foster homes are…read morejust amazing. The dogs I adopted are truly gifts and they are great at matching dogs to adopters. I have had 3 amazing experiences with Siber Rescue that now I am thinking of fostering for them. I highly recomend Siber Rescue. Be aware thought that they care a great deal about their dogs and will not just adopt out to anyone that wants a dog from them, they have strick guidlines that insure maximum succes. If you have husky experience or large breed dog experince there is no better rescue to adopt from.

I have always been a dog lover, and larger breeds as well. When I was ready to have one of my own…read moreit couldn't have happened at a better time in my life. I went to Siber Rescue because I had only heard amazing things about this rescue, and thanks to their big hearts and amazing foster families, Brooklyn came into my life. I was able to meet him at his foster home and get appropriate feedback on what his needs were going to be. We were a match made in heaven and he has been by my side ever since, and it has now been 5 years!!! Recently my husband and I have decided that we wanted to bring in a new addition to our little family, and another husky is just the addition we want, and the first thing I did was call Siber Rescue. They have been a great help and I know that soon enough Brooklyn will have a little brother or sister to play with and to have as his companion!!! We can't wait!!!! Thanks for everything Siber Rescue!

I bought a baby conure here about 2 years ago. They really care about their pets. The baby conure…read morethat was sold to me was hand trained, meaning the birds are use to going on people's shoulders, hands and being petted. I bought my baby conure for about $300 which included the cage and a bag of food for it which i think is a pretty good price compared to other pet stores. The baby conure I bought was about three months old. I come back to this store at times when I need to get my bird's nails trimmed. The person who trimmed and sold my bird really cares for his birds, when I brought my conure back after a year for a trim, you can see by the way he calms my bird that he really cares for the safety and health of the birds even after it's sold. You can also get your birds feathers trimmed here as well. The bag of conure food that they sell is only for conures meaning this store actually measures how much sunflower seeds is needed in a conures diet. They also sell other exotic birds hence the name of the pet store like cockatiels, ring necks, finches, parrots etc. I really would love to adopt a ringneck here one day!

It's not a pet store it's a bird store. it's a one room shop and nobody spoke to me for the first 5…read moreminutes. bad service

No amount of praise I write for ACR could be enough. I found my baby Fiona through their rescue…read moreagency and the entire adoption process was seamless. I learnt so much about Fiona's quirks and habits through her foster mom. When we decide to adopt another Cat, it will surely be through ACR.

Was in a position to donate a brand new fluffy bed (thanks to Chewy's excellent customer service)…read moreand several cans of cat food that my cat refused to eat ‍ Annex Cat Rescue is a volunteer business and a volunteer came right to my house to pick up the items. Would definitely contact them if ever I could foster to adopt.

I love coming to Pet Value to peruse the finely curated items, a lot of them being high quality and…read moremade right here in Canada. There isn't as much selection versus Petsmart but you're getting good stuff. In preparation for more snowy weather and salty sidewalks, I was able to pick up some paw protectant balm and booties for my bigger dog. At the register the cashier let me know that they have a 30 day return policy on the booties in case my dog doesn't take to them. This location also has a self dog wash at the back.

From the owner: At Pet Valu we understand that your pet is a part of the family, because we're pet parents too. At…read moreour stores you'll find a great selection of pet food, treats, toys and accessories, all at competitive prices. You'll find our stores in local communities across Canada and the north-eastern United States. Across all our stores, you'll find friendly Pet Experts trained in pet care and nutrition through the University of California Davis Extension School. We pride ourselves on being Pet Experts and we want to use our knowledge and experience to help you find the right nutrition and other solutions for your pets.