Take better care of your fish and don't leave dead betas for sale. If his is absolutely…read moreheartbreaking and abuse.

This is one of the best pet supply store in Lubbock. They so nice and courteous. Always helpful and…read moreknowledgeable. We love all the people who work here.

I have taken my golden to Heavenly Paws for three years now and they always have done a great job!read more

We had our 6-month old goldendoodle groomed at Heavenly Paws today. Andy groomed our BoCephas (dog)…read more& did an excellent job. We highly recommend Andy to all for grooming!

Kind, friendly, and patient staff. My 30lb mini Shepard came out of his luxury bath appointment…read morelooking and smelling great - his coat soft and shiny. The cute boutique atmosphere was welcoming and they had plenty of treats to choose from. Besides a tasty treat for my dog, I also picked up a new toy, a harness, and leash for him. Will be back when it's time for another spa day for my little dog.

I parked here by accident. Visiting for the week from out of town. First time ever in Lubbock…read more There is a towing sign on the wall of the building but one would assume it applies to the length of the buildings (Brûlée Bakery is next door which is where I was for a couple of hours). I did not even see this sign when I parked but noted it afterwards. What I did see is a sign made for the shop in front of the parking space directly next to mine that is for time limited parking. If you are looking to make sure you aren't in the wrong spot that flags your attention and you think you're fine. If you happen to notice the sign on the wall you still think you're ok because you are patronizing that shopping center. When I was getting ready to leave the bakery I was on my phone sitting in my car in order to finish my conversation before I started driving. A nice lady stopped at my car and signaled for me to roll down my window. She said "just so you know, they normally tow people." As if I was lucky my car was still there. I sweetly smiled and said I was from out of town and wouldn't be back. By this I mean I will never darken their doors. I was going to go in once my call was done just to see what they had before I left. My mom's dog is spoiled rotten by the whole family and I might have spent too much money there. It has happened once or twice as he is the sweetest Malshi ever created. Now? No. If this is truly only their parking, I am sure the owner gets tired of people parking there. But I am a complete stranger to your city, and I do not feel welcome by your establishment at all now. Not to Lubbock and not to your pet store. It felt elitist and hair trigger punitive for a simple misunderstanding. I know I'm not the only person to interpret the signage this way, even for people who live here. What I learned quickly about parking in Lubbock is that there are many places you have to hunt for it. As long as I saw I was ok to park in the lot or shopping center of my destination I had to park and walk quite a bit. How about you as an owner get better signage? And what a way to welcome someone to your town - can you imagine if I were towed and had to go through the expensive and complicated process of figuring all that out? I looked at the city this week in context of if this is a place I would live, and if so what places what I frequent. I can tell you 100% this is not one of them. I believe in kindness and giving someone the benefit of the doubt. They obviously do not reciprocate this ideal if they "typically tow people". This is only the second negative review I have left on Yelp to my recollection. Obviously they do something right because they get good reviews from patrons. It may be unfair because I didn't go in, but so is towing people because you can't get your signage to make sense. Would give zero stars for their attitude but I did enjoy the parking.

Merlin's is wonderful! Visited with my dog for the first time today and could not have left more…read morehappy with how kind the staff are. My dog was a bit shy, even skittish when she first arrived, but after sampling some delicious treats she was quickly comfortable and happy! We purchased a bag of homemade dog treats that are all natural, organic, non-GMO, and almond beef liver flavored. They do a Paw Power happy hour on Thursdays and Fridays from 4-6 pm with treats for pets and humans and have a rewards program. Today we received 10% off our purchase when we joined and we can't wait to go back!

Got all four of our pet rats from here. Friendly and helpful staff who answered all of our…read morequestions. Highly recommend!

I purchased a lop bunny from them today and less than an hour from purchasing I discovered the…read morerabbit had fleas. Immediately called them and the Mexican girl was very rude on the phone and told me to bring it back and made it seem like I don't know what a flea infestation looks like. I brought the rabbit back and they told me I can give the rabbit back and pick another one or they can spray it with mite spray! Which would kill it since rabbits have extremely sensitive respiratory systems. I've owned rabbits for years and was horrified by the lack of care and the handling of the rabbits. They couldn't even tell me the brand of pellets they were feeding so I could buy some so it doesn't go into GI stasis from the switch. I immediately took the rabbit I swapped the flea riddled one with to the vet because I noticed it had nasal discharge and after running tests they discovered it has a respiratory infection and worms. Moral of the story don't buy animals from shady places and listen to the negative reviews they have merit!!

I took my dog to the grooming salon in December with his vaccinations that were done only three…read moredays prior in Dec 2024. He was groomed and the gal did a great job. Since it went so well I made another appointment. When I got there they said they didn't have his vaccinations on file. I explained that he was here four months ago and I left the paperwork. They apologized and I had my daughter run to the house and send me a pic of them. They then said they don't take handwritten vet notes. They didn't say that in December. She looked again and said she didn't notice which vet it was and that she does take handwritten notes from my vet only. Once that was settled she looked at my paperwork again and said since there wasn't an expiration date on the vaccines she couldn't groom my dog. She said that she had no way of knowing whether the rabies shot was a one year or three year shot. I tried to explain to her that it should really matter since these were way under one year old. She refused to budge on the matter. She called a manager and the only one available was one from the warehouse who had no idea about grooming and vaccinations. He refused to allow her to let my dog get groomed. So, after about 30 minutes, I left with my shaggy dog. Such a sad experience when a little common sense could have helped. In my opinion she didn't want to groom another dog. Mine is a small Yorkie who just needed a haircut.

Took my dog in for a grooming and was told they only have two people that are able to use scissors,…read moreI've recently moved here from Colorado and never heard such a thing. Why are you in business if your groomers can't perform the job your hiring them for!! Just sell high priced stuff then and get out of the business of grooming. What a joke this place is! I now appreciate the people we had in Colorado, everyone there had and can use all the tools of the trade. YOUR A JOKE, please close your grooming area and make it a petting section! Total let down!!!

Love this fish store. Great costumer service if he doesn't have it he will do his best to get it…read morefor you at the best price. Nice freshwater and saltwater selection

Jason the store owner has always gone above and beyond for his customers. His tenacity and care to…read morebring people into the saltwater hobby is what sets him apart from the others. Always has fair prices and great looking live stock! Worth giving him a call if your looking to get into the hobby or add livestock /or equipment

Great store and great service. Team members are always available, knowledgeable and helpful. The…read morestore is clean and inviting.

Every time I visit the there's a different cashier and they have a different attitude. Every time…read moreI go in there I go look for the bully sticks, which are not in correct Ben and I get charged a different price every time I'm always arguing of what they charged me and I always look for a discount in my email and they always tell me that nothing applies and when I get home, I find one that does apply but it's too late to use it. I'm not gonna go to that store on 34th and slide no more because I don't feel it's professional enough. I asked for a discount and she told me she could not give me one but previously I was given one I'm gonna go back to the one on 82nd only because I feel they care and they're more concerning of how happy they want you to walk out the door. I asked to speak to a manager and they told me there was one that was not available at the time.