I just took my two dogs there for a full groom. The grooms themselves are really nice and the cuts look great. BUT my poodle has razor burn all over his body. He has it all over his belly, and his face. His face has cuts all over, and is extremely upsetting. This isn't an untrained dog when it comes to grooming either, he has been groomed regularly (every 6 weeks) since he was about 12 weeks old. I have had a few times where he gets razor burn on his belly and I was willing to overlook it until I looked at his face and there are puncture marks from the razor under his eyes. There was a lack of care taken for my dogs eagerly and overall I would not return. Update: spoke to the owner today, and she took full accountability for the huge mistake and did her best to make the situation better. If he needed vet care she offered to pay for it. Overall I would recommend the shop because of the accountability of the owner but I would not recommend Melissa to do your dogs. read more

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I have a very grumpy 15 yr old cat and they did a great job of getting Dolce clipped and bathed. I highly recommend this business for your cat grooming needs. read more

I was incredibly disappointed with the service my dog received at Dog Gone Beautiful. She went in for a bath and nail clipping. The groomer cut one of her so short she bled for around 20 minutes. The staff did not apologize and were quite rude. I will not return and do not recommend anyone spend their money here. FURTHERMORE, this business blocked me on Facebook after leaving an unfavorable review. Completely unprofessional. Please take your pets anywhere elsewhere for their grooming needs. read more

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I take my cats to get groomed here. They do an excellent job and I am extremely happy with their services. Stephanie grooms my cats and has always done an outstanding job. There's no where else I would take my cats to! read more

Have gone on three separate occasions two of which were scheduled ahead of time over the phone. Those two times I was forced to make a new time when I arrived which caused my dog to be kept 2-3 hours longer than was quoted. One of the visits this establishment left my dogs halter collar and leash inside the cage with my dog both of which were destroyed. I was told the price of both would be refunded by taking off of the price on the next visit which was not. The last time I took my dog there she was covered in urine and the employees had the nerve to tell me she urinated on herself when I know my dog has no problem of the sort. I will never give this establishment my business again and will be going elsewhere in the future. read more

My friend took his dog here for grooming and after they finished, they locked the dog in a cage and forgot about him. They left him there all day and proceeded to lock and close the store with him still there (provided no food and water). Luckily my friend arrived and got them to release the dog as the were closing up. They offered no compensation for their error and actually said that they don't care about getting bad reviews because they already have so many good ones. I would recommend NOT bringing your dog here. They are horrible. read more

absolutely the best took time with my 1yo who is terrified of being brushed & made sure it was enjoyable for him & my other two look the best they have ever looked 100% recommend!!! read more

Dog Gone Beautiful - Pet Groomers Near Me - Lubbock, Texas

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Worst cut and service ever! I should have listened to the previous review. The cut is not what we had spoken about when I dropped her off. I payed $90 for a shave I could have done better on. To top the awful cut, they never called that she was ready. Dropped her off at 9:30 and went in at 4:30 since that's when they close and I still hadn't received a call. They were rude when I got there and basically threw her leash at me and asked me to pay. I wish I hadn't. read more

Even after hearing some mixed reviews about this place I decided to go ahead and try it (that was a mistake). I called ahead to make an appointment and get a quote on how much a grooming session would be for our labradoodle. This price was reasonable so I made an appointment and took him in. I made it pretty clear as to what I wanted (basically a bath, brushing, and some trimming up around the face). I came back a few hours later to check on our pup because we had called and gotten no answer. I arrived and the lady went back to get our dog and man I was DOG GONE shocked. Our labradoodle was completely shaved except for the head. I made it very clear that all I wanted was a bath and brushing with some touch ups around the face (I did not want a lot of hair cut since after all Winter is coming). When I confronted the groomer about the awful job she said that there were no instructions left for her for our dog. I'm assuming this means that whoever I spoke to on the phone did not bother to leave any notes for our dog. Also, let me make clear that our dog did not have any matted hair, which is why sometimes groomers will shave. I then spoke to another lady who was extremely rude. After reading other reviews left by fellow yelpers it seems like there is no communication that goes on at this place (I saw a review about somebody's dog being left in a cage because the workers forgot about it). It has been a couple days and our dog seems to be experiencing some issues with his self confidence after such an awful cut. This is especially noticeable around female dogs as he seems to always have his tail between his legs. We also had to go buy him some sweaters because he was getting so cold now that he has no hair. This was a long review but in short, GO SOMEWHERE ELSE!!! read more

Dog Gone Beautiful - Pet Groomers Near Me - Lubbock, Texas

I am very impressed with Dog Gone Beautiful! We have always taken our GSD Troy to petsmart grooming, but were forced to take him somewhere else today due to their water heater being broken. I called Dog Gone Beautiful they were able to squeeze me in right away! Everyone was so kind and they did an AMAZING job! Troy has never looked or smelt better! They were also cheaper than what I normally pay petsmart. Troy even got a big treat and bandanna they are a quality service and we will definitely be using them from now on! read more

Dog Gone Beautiful - Pet Groomers Near Me - Lubbock, Texas

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They were great! Did a lion cut on our long haired cat. Did their best to work us in on short notice! read more

Dog Gone Beautiful - Pet Groomers Near Me - Lubbock, Texas

They did a great job with grooming our jack Russell terrier. They were very patient with him because he was nervous at first. He looked really awesome and smelled fantastic after the job was completed. Great job read more

I love this place. They honestly care about the animals and make sure they have water during their stay plus will take them outside during the time they stay there for a bathroom break. They always aim to please. I have taken my little girl there for years and have never been disappointed. My girl isn't even afraid when she walks in and is happy to see Cindy. They are always cuddling and hugging on her! read more

My dog never comes out with her hair cut done right or even what I ask for. I have used them for a few years the first few years and as time goes by it gets crappier. I think it's time to find someone new. read more

I love taking my dogs to Dog Gone Beautiful. If you want expert grooming this is the place to go. With many years of experience between Denese and Cindy and their staff you get exactly the cut for your dog or if you want to vary you will get exactly what you request. I love the perfect Shitzu cut that Denese does and I love the shaved face that Cindy loves to do. You can tell by my pictures posted that they turn out beautiful. The staff is very nice and caring and will help with your every need. I definitely recommend them to anyone that wants excellence for their pets looks. I used to work there so I know they treat your dogs with care. read more

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I was really nervous to drop off my Great Pyrenees (he's terrified of bath time). He's never looked better! Everyone was so accommodating. They worked with my big scared pup and I couldn't be happier. It is also the most reasonably priced place I could find in Lubbock for a huge fluffy dog! read more

I have a shizo mix. I have taken my dog to Dog Gone Beautiful 2 times. I took Layla there after seeing what a good job the groomers there did on a friend's dog. And how friendly they were. The first time they cut my little girl's hair it was shorter than I wanted but I was other wise happy. Thinking if I was more clear they'd do a better job grooming her I took her back a 2nd time. They completely buchered her little face! Cut all her bangs off and shaved her nose and around her eyes. I asked for a VERY light trim on her body and they cut over 1/2 her length off. I am not the dog owner that let's her baby get matted. She was clean and we'll brushed when I took her! The shaved her back side as well! Now she has a pink Target on her butt! I will never go there or recommend any one to go. read more

I have never had such a bad experience at any business establishment compared to this one. I took my dog for a grooming appointment at 12pm. Receptionist was rude and unhelpful. When dropping off my dog, everyone working there seemed extremely unorganized but decided to try them out. After 4 hours of not hearing from them, I decided to call. Receptionist said "I have no idea when your dog will be ready, they haven't started." I stated, do you know when she will be ready? She stated, "no I don't know that information. She'll be ready when she's ready." Extremely bad customer service. I waited until 5:45 and still nothing. I called again and stated I would be picking up my dog at 6pm ready or not. The bath was $38. UNTIL the next day which the staff added themselves an additional tip of $10 onto the transaction even though I did not tip due to my experience. After calling the following day to correct the matter, the receptionist, one of those working AND the owner gave no sense of apology or explanation. They were abrasive and absolutely rude. The receptionist and other workers who didn't have the common knowledge to silence the phone or put me on a formal hold, continued to talk shit about me not knowing I could still hear because of my frustration which was handled very calmly until this point where I was being talked about horribly simply because I called to get a charge fixed that was not authorized in the first place! Extremely irresponsible, fraudulent, and unacceptable. After an additional 20 minute conversation getting ONLY the $10 refunded even after speaking to the owner and her admitting to giving such a bad experience, I will never be back. I was appalled by the professionalism of this business and it's owners. After reading other reviews, it's apparent this was not an isolated case as others have been wrongfully charged after the fact, I assume in the attempt to think people won't notice, as well as the extreme distaste of those answering the phones. Do not go to this place, it's not worth it or expect to maybe get a call when your dog is ready after 6 hours and get wrongfully charged after the fact two days later. read more

I have used many groomers in Lubbock for my miniature schnauzer. Every time, at all the others,they try to shave the skirt off by saying its too matted or some other reason. When i took my dogs to Dog Gone Beautiful, i expected the same. Dropped them off and waited. Later on in the day they CALLED me and told me my dogs were ready for pick up however if i wasn't ready they didnt close till four and the dogs would be walked, fed, and safe for when I was ready for them. Who does that? That was awesome! When i came to pick them up I was so supprised that they took extra time to keep their skirt. They looked show worthy. While i was there i watched them help an elderly person take his dog and load it in his car. They were supper nice. If you have a dissability all you have to do is get the dog there and they will take care of the rest. Loading and unloading, they will help. I have NEVER been more happy with the outcome of my dogs. I will be a loyal customer forever. read more