Hands down the worst dog grooming we've ever had done for our pet. When we arrived for our appointment, we asked the groomer to cut our golden retriever's coat a little bit shorter, nothing too far off from his normal coat, just enough to accommodate for the summer heat. When it was time to pick him up, we were shocked to see that he was practically shaven, no more than 1.5 inches on his coat. To add to that, there were patches around his neck and ear that looked so blocky and nearly shaved down to his skin, while parts like his tail weren't even touched. To add insult to injury, during the pick up process we were told we have to pay for the grooming before they could bring our dog out. We have never had to do before at this location, normally we can wait for them to bring him out and then they will ring us up. It's almost as if they knew we'd have complaints upon seeing how he turned out. read more

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The fish section unmatched in customer service. Gina is a invaluable resource. Knowledgeable friendly all around good people. Only reason im not giving a 5 is the groomer. Outside if that. Great place read more

They shaved my pomsky all the way done when they were only suppose to give him a deshedding that I paid for

the bay shore petco never has anything in stock for the aquariums always have to end up going to a different store, and if it says its available in-store online, mostlikely isnt available in the store read more

I brought my dog to the vet hospital and there are long waits there but everyone is friendly. No complaints there. The real issue is the grooming salon. We brought our dog there and it took 7 hours. He came out looking like a rat, he was completely shaved. Then he went on to shake for days and 2 days later started vomiting to the point he was throwing up blood. $1k at the doggy ER and a round of antibiotics, turns out both ears had under his fur, giant infected cuts the grooming salon failed to notify me about beyond "he didn't like getting his ears trimmed". This place is a scam. We spent $70 on grooming for a terrible outcome and then had to spend even more because they infected him and didn't tell us. Disgusting. Worst place ever. We almost lost our 1 year old dog due to the carelessness of petco. read more

Petco - Before his haircut. Happy and healthy. - Pet Training Near Me - Bay Shore, New York

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I came to support NY Bully Crew for Pit Bull adoption & awareness. Vanessa, the sweetest girl brought a gray bully pit named Rae to this Petco store. Rae was sweet & quiet even though there were many people & dogs walking by her. All she wanted was belly rubs & to be petted. Definitely NOT an aggressive dog like most people believe all pits to be. Check out their website for info on how to donate or adopt any dog. www.nybullycrew.org 4-29-2016 read more

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I thought it was a great experience for my little pup until I got home and found the scratch in the below photo. When I called, she said he possibly scratched himself (the photo is most definitely not a scratch). She indicated that it was nothing done during his bathing, drying, or nail cutting, but that she would check with someone. As I waited, she hung up on me. I am extremely disappointed as my dog has suffered terribly as a shelter dog, and is scared of new environments. I will not be visiting this location again. read more

Petco - Pet Training Near Me - Bay Shore, New York

Absolute joke! Made a appointment to have my puppy seen by Vetco hours prior, I get there and all the 2 woman at the desk seemed to be concerned with are eating candy out of bowl at the register. They go to check me in and ask what's wrong with the dog and I repeat what I entered online when I made the appointment and they tell me it would take 30 mins to check the dog out the appointment I made is for 15 mins, are you guys brain dead. How the hell would you know how much time is needed?? So I waited all day to have my sick puppy seen and now they can seek him because it's going to take 30 mins. Stay away from this place employees all look irritated and only care about eating candy. read more

Waited thirty minutes at curbside pick up. Had to hit the "remind the staff button you're here" twice. To eventually have to come in to find a staff member standing next to my order doing nothing. I gave the staff member our order number and was told "that doesn't help us". Explain why the order number was taped to the outside of the order. Not to mention we were told we just need a picture of the items we bought-- no id or order number necessary?? Meaning anyone can come in to get the items I paid for! I would have left a review on the app but after twelve hours you guys still have not closed out the order. Horrible customer service. read more

Took my dog for a bath at 8 am. Wasn't finished until 10 when it should have taken tops 40 minutes. I asked for his usual aloe bath and no perfume spritz. What did she do- gave him the spritz. Asked why the bill was now $12 higher than last month and what I'd been paying. No one could explain. Guy at register was flirting with co-worker not paying attention at all to what he was doing, messed up check out. Not going here again. if you go, don't have Danielle M. do your dog. She's extremely rude and does not listen. read more

This is the worst grooming place in the world. They cut my dog so low that they bruised and cut his testicles. This has been a living nightmare, my dog is so traumatized and he is still shaking from the pain. He cannot sleep and had to get a cone put around his head so that we could medicate him. Honestly I wish they would close this horrible place. I wish I could give it zero stars. read more

The Bayshore NY location shouldn't blow people off by putting them on hold for 15 minutes then disconnecting them. First it takes 3 minutes for someone to pick up the phone. Then this is the conversation: Store: "Hello thank you for calling petco" Me: "Hi, my dad has been getting calls from this store and you might have a wrong number or he ordered something, I don't know, can you check by phone number?" Store: "If you ordered something? No I won't be able to check".. Me: "No, you've been calling him and he just got this number last month so it might be a wrong number" Store: "In Grooming?" Me: "Excuse me?" Store: "Hold on.. hold on a second..." Me: "OK" (Hold music goes on) At the 10 minute mark it rings about 10 times then goes back to hold music. At the 15 minute mark CLICK.. BZZZ BZZZ BZZZ BZZZ BZZZ BZZZ. read more

We took our dog in to Bay Shore, NY location for a grooming session with a hair cut. We pick him up later in the day and notice that the grooming was sub par which is bad in it self but when my wife and I looked closer at him, we notice that his right inner ear had been cut (probably by accident). I went back in and asked the groomer by the name of Kristen, M what happened and she told me that they didn't know what happened. When we brought him in, he didn't have that cut on his ear. The problem is that if they accidentally cut his ear then it should've been brought to our attention. We NEVER bringing our dog there again and I WILL be talking to the manger during the week. Please look at the attached PICs to see what I'm talking about. read more

Petco - Pet Training Near Me - Bay Shore, New York

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Reading these reviews, I think it is very unfortunate about the negative reviews. I live near here, and I go here all the time. The people who work here are so kind and so devoted. Some of them have worked there for years and years. Petco is clearly an imperfect company that could pay people more and have nicer stores and upgrade them. That's the company. But the people who work there are a different story. They always have full shelves of any and all the dog food and products I need. The toys are not the cutest. They are very kind to the animals and you can tell they truly love animals and that's probably why they work there. Also the Vetco clinics are very good. read more

This store doesn't care about the well-being of your pet. The only person willing to help was Mrs. Diane. I am from Texas visiting family for the holidays, and only had one can left of a prescription dog food for my dog. I showed the online order history, and even had my vet's clinic receptionist talk to the store vet, and the store vet refused to let me purchase at least one can without a prescription present. She was not willing to help me. I told her several times that I only had one can left, and she refuse to do an exception to policy for one can. I will never shop in a petco store anymore. read more

Petco - Dog Food Receipt - Pet Training Near Me - Bay Shore, New York

Don't bother making an appointment to see the vet. I pay $20 a month for vital care. Pointless. My pup had an appointment scheduled for 11 am for vaccine. Got there 10 minutes early, and a hour has gone by , not a single person checked in with me or asked me if my pup had been seen. I left work to come to this appointment. Ridiculous. Currently still waiting in exam room. If I could give negative stars I would. read more

The place was dirty. The employees were all in a terrible mood. The fish area had dead fish laying in all of the bottoms of the tanks. I was horrified, I couldn't even buy anything from there. I had to leave. read more

Petco - They had dead fish laying in the bottom of their dirty tanks - Pet Training Near Me - Bay Shore, New York

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I placed order #81612439762774 on 2/7/22 approx. 11:30 am. Website says 2 pm is the cut off time for same day delivery. I never received my order. Contacted customer service twice on 2/7/22 and Kevin M told me I will receive the order by 7 PM. When I didn't receive it by 7pm I contacted customer service again Randy c said I will receive order between 9-11 am on 2/8/22. I called cut serv on 2/8/22, spoke with Katlyn who wanted to make sure I knew she did not work on 27/22 she did not apologize and told me my order will go to DoorDash between 3 and 4 PM and then it will be their responsibility my husband has to now go to another store and buy Wee wee pads and food. Customer service and service are not good. read more

Alright so to start off , Petco of Sunrise Highway isn't a "Terrible" place to get Pets from but ... how they treat their animals is different. I feel like they could do a better job . Such as , ( Having Properly sized wheels / safe for animals/rodents ) ( Selling properly sized cages and better recomendations ) and just doing more research on the animals they sell. Such as rodents ( how does a 15 y/o like me know that any rodents aren't supposed to have wired wheels because that can cause bumble foot.) Cmon Petco you could do better. read more

You have got to be kidding me. Now don't get me wrong the associates are great it's the policies of the company. I purchased a product online and I was sent the wrong one so I returned it to the store to exchange it for the right item which on their site says it's the same price. No in the store it is a $36 difference. So because I physically brought it into the store instead of mailing it back I get shafted with the fee. If you ask me there is no use to go into the store for anything. read more

Petco - Pet Training Near Me - Bay Shore, New York

The WORST Petco I've been to. Online pick up was so bad. One cashier on a Saturday, and a really long line. Finally someone else is called to help. He asks if he can say hello to my pup. I said "no, she gets nervous" told him from a distance (like by the register) is ok. He completely ignores me, walks over to my dog, gets down by her, in her face, says it's ok... I had to stand in front of her just to block him. I couldn't believe it. Why stress a dog out like that? Then he keeps trying to give her a cookie, after I said no thank you again. Then there was a problem looking up my order, even though I showed him the email. He tells me it's in the locker, and points. I didn't even know they had pick up lockers. I circled the store looking for it, no sales associates to ask for help. Finally, I found it on my way out. Because it was outside the doors. Total nightmare experience. Unacceptable. read more

I love this place. They clearly take care of their reptiles better than most places. I bought two bearded dragons here 6 years ago that are still healthy and awesome. I highly recommend checking out how healthy their reptile are if you are in the market. One complaint is their feeder mice are $3.99 which is wayyyy too high. But they price match Petland discounts 1.99 price. I can't be spending double on snake food! People there are always friendly and it never takes more than 5 minutes to get someone to help me get feeder mice or to browse dog toys for my girlfriends dogs. But ask them to price match stuff. Seems to be pricey but a very organized, clean and friendly location. read more

We love the grooming department in Bay Shore Petco!! The staff is so good with all kinds of dog breeds...and their owners!

So great with my nervous dog. Super friendly, reassuring, professional staff. Will definitely be returning!

Showed a previous picture of our dog to provide guidance for the cut... Instead we received a poodle cut, and a bad one at that!

I went to get a dog tag for my dog. I asked for help the employee not so friendly I asked another employee for help that person did help me but seemed very annoyed. I have to other pet stores were the staff was very helpful and friendly. read more

I went in the morning to get my dogs nails cut. My dog has a hard time with this, so he was crying and squirming. The girl who did it came out obviously annoyed dragging my dog out, she then handed me the leash saying with an attitude "your dog is not good!". I took that extremely offensive because my dog in fact is very well behaved. After that comment I will no longer be returning to this Petco to get this done for my dog or to purchase anything for him. It was extremely rude and uncalled for. read more

We have been taking our dog here for training with Donna. We are so happy with our experience so far. The classes use positive reinforcement which was important to us. Donna is a great trainer. She is friendly, she takes the time to answer all our questions and her love of dogs shows. We have recommended classes with Donna to friends and will continue to do so. The other store employees have been really friendly too! Our pup is making great progress! read more

Took my dog here for grooming. What a disappointment. I drop him off and they tell me come back in 3 hours! For a wash and cut? They told me it takes longer for puppies (bs). Well, 45 mins later they call and say they can't cut him because he's crying Too much and customers are complaining, and I need to pick him up. I pick him up and he's soaked and cold. And they still charged me $40. Do not bring your animals here for grooming. They over book and lock your animals up for hours before they even wash them! The staff is impatient and unprofessional! PET SMART IN WEST BABYLON IS THE BEST. I never write reviews and I'm a very patient person, but this place struck a nerve. read more

I love taking my Pit Bull to Danielle @ BAY SHORE PETCO! It's a great treat for my sweet Bullie. Danielle must pamper her like a princess because she struts out of there showing off her shiny, sweet-smelling brindle coat, wagging her tail & greeting all the other pooches & people! She is as HAPPY AS CAN BE!! **The bath was also EXTREMELY HELPFUL in quelling her skin allergies & the itchiness she gets this season. The Espree aloe hydrating spray Danielle used is really great. It has a nice subtle scent & I bought some to take home. ( ** i did NOT care for another previously purchased spray, Septiderm ?sp? which I returned ...with the receipt of course!) THE GROOMING IS WORTH THE $$!! MY DOG GOT SOOO MUCH MORE THAN JUST A BATH! Shout out to the rest of the Staff; Lindsey Sarina Diane Jenni and all of you guys who work at PETCO, BAY SHORE who love our animals like we do! You guys are so helpful and SO nice! Keep up the great work!! 5+ PAWS to you! Judy & Cyd Thanks Again Dani! ;) read more

This has to be the worst petco I've been to. My five year old daughter and I went to get more fish for my tank and the women Jen refused to sell me the small fish I wanted claiming my tank was too small. (We have a five gallon tank with one molly fish in it). She said "It's in the best interest of the fish." And "each fish needs 1-2 gallons of water to swim by its self." Mean while petco has about 50 fish in each ten gallon tank. She just had an overall nasty tone and when I asked "Are you refusing to sell me fish?" She said "I can only sell you one." Even as we left she proceeded to follow us out of the store. Petco really needs to hire people with better attitudes and social skills. Thank you for upsetting my daughter Jen. read more

great place. everyone is super helpful. i just had to take one star away due to the fact it seems they don't have enough employees. every time i go in there there seems to be no one working the "floor" helping customers and answering questions, and like one register open. it seems like a busy store. get that payroll going petco! overall great spot! read more

BEWARE OF FAT GROOMER! I just picked my dog up from the Bayshore location and as I waited for him to be brought out I watched as the "heavy set" girl pulled and twisted this poor little white dogs leg as she tried to shave him. she was so mean and angry she literally threw the buzzer. The other groomers just stood there and smiled like nothing was wrong and when I said "oh my god that poor dog" the bimbo behind the register said "he's a little fresh" I have just been traumatized! I decided to call the store and speak to the manager (Heather) instead of making a scene. I apparently made the wrong choice because all I heard was a bunch of bullshit about them being animal lovers. I told her that I understand the dogs may not cooperate while they are being buzzed, scrubbed, cut and violated but there is no excuse for that and they are lucky that was not my dog!!!! read more

I have a dog that is blind and they refused to give him a haircut. I told them before I went there about his condition. They told me that it was not a problem. I show up and they did not take care of him. Now my dog has to go without getting groomed in this heat. So much for caring. Maybe they should try to take care of dogs and do as they say. I will never use Petco again read more

Stepping in here reminded me so much of why I choose to shop at Petsmart. The set up wasn't good, it was dirty, and they had no sales on dog toys, or any seasonal items. read more

We came here looking for our cats favorite paper litter pellets and they were all sold out of it! An awesome employee by the name of Mike helped us out big time and informed us when we can come back to catch shipments. Fantastic customer service - thanks Mike!!! read more

I shop here often and usually never have an issue with the employees. Today I've decided not to go back. I went in to buy some frozen food for my snakes and walked out with a pinky, and a 3 pack of "fuzzy mice" and when I got home to defrost then I was surprised to find that the fuzzies were hairless and about the size of rat pups. FAR too large for my snake. With that disappointment aside I figured I can pick up food for them the following day. Ok, so it was time to feed my other snake and although the pinky was the right size, it was basically rotten and when I opened the bag after it had been defrosted (and no I did not put it in water that was too hot) it was basically black falling apart oozing. If it weren't for the thin layer of skin that remained holding it together I would not have been able to tell what it was. It the most disgusting thing I've ever seen. Looked like they let it rot then threw it into the freezer. Too bad the bags don't allow you to see what it is you're buying beforehand. I have never had such a terrible experience buying something as simple as frozen snake food. Luckily I chose a good mouse for my larger snake but I guess considering it was live there was no way they could mess it up. read more

Friendly people and great customer service. Always remember my pet's name (not mine but ok, lol). Always clean and find everyone very helpful. Bath took longer than expected (extra hour) but worth it. Would recommend to friends read more

This place seems to have covered the bases on pet stuff. If you have a cat or dog you can pretty much get all of the run of the mill stuff here. No real specialty products though but all the staples are here. Easy shopping. If you have a pet you already know this, don't you? read more

One day, we went to petco to go get our dog groomed. We usually have Danielle as a groomer, and she's great. But today, we had a different groomer. I don't remember her name but she was the worst groomer ever. Our dog was abused in her past and is really timid and shy. Usually, Danielle treats her wonderfully, but the new groomer was horrific. We asked for a summer cut because our dog has very long fur, and she has trouble with the heat. I was there when we asked for it I'm pretty sure we said cut, not shave. When our dog got home, she was shaking and pink in some areas. When we called the manager to ask what happened, he started to LAUGH. We had no choice but to go to Corporate. I would recommend petsmart to anyone who loves their animals and is against animal abuse. read more