I WILLL NEVER IN A MILLION YEARS TAKE MY PUPPY HERE EVER AGAIN…read more Last year took my poodle for a groom service and they cut him pretty bad on his stomach and i took pictures and sent an email to the owner. Only to say it wasn't so bad and that he'll offer 50% off. I'll leave the picture below for your own judgement. I also have a yorkie so decided after a year later, hey why not see if they can groom him and maybe it wont happen because its an easier cut and guess what. Same thing again. I contacted the owner only to receive back another email saying how the dog had eczema when he doesn't only on his stomach and i specifically told them that, they look for every excuse to not be responsible for the harm they caused my dog. This place is a joke. Do not take your puppy to this BUTCHER SHOP!

I really wanted to love this place as it's one of the only daycares that works for someone working…read morebeyond a 9-5 schedule and the owners have a nice story, but so far it's only been okay at best. Do not expect to have the webcams work, they never do. I've also only received video posts or pics when I call and ask them, and it's mostly them standing outside the pen randomly filming a few minutes of dogs barking crazily or sitting bored. My main concern is the staff to dog ratio always seems off, and some of the employees don't always seem attentive to the dogs or anxious behaviors. Often (at least in the morning) there is just one employee with up to ten or more dogs. I've walked in for drop off and had to shout for someone to come out from the back while plenty of dogs are in the pen with no supervision. If a fight had broken out between the dogs, I can't imagine how bad it could get! They offer feeding and some sort of potty schedule, but there is no nap or break time option and the dogs mostly seem to be in the same play area every time (despite the facility have two or three?) without new activities, size groupings, or activity level groupings. Not industry standard which is a shame. I hope you can invest in a few more staff or volunteers and PLEASE GET YOUR CAMERAS OR CONSISTANT PICTURE REPORTS GOING.

I can't say enough good things about Instinct and the trainer I worked with, Brian! In short, he…read morechanged my life and my relationship to my dog, Ginger. Frankly, my first thought was, "Is it going to worth the money?." Answer is it was the best money I ever spent. The main thing to know is that at Instinct it is not a one-off appointment. They provide you with training and support well past your initial session (for no extra charge). I've had dogs all my life but when Ginger started to refuse to be leashed up to go out and did not fit the profile of a dog afraid of the outdoors, I knew there was something else going on. On the Trello website they provide for you after your appointment, I posted each day with an update on Ginger's progress or lack there of. Brian responded promptly each day with thoughtful questions, insights and recommendations. He walked me through various possible issues and potential solutions until we got it right. With Brian's patience, expertise and generosity of time, we were able to determine the issue behind Ginger's reluctance to being leashed.

My friend had to travel at short notice to visit ailing relatives and needed boarding for his…read more8-week-old male Australian Shepherd puppy. I was traveling with him, and our departure the next day depended entirely on making suitable arrangements for the dog. We needed care for 10 days, and with so little time to research options, we went with a recommendation from my trusted vet: Instinct Dog Behavior & Training. We reached out to person who identified herself as one of the co-owners, who offered to personally care for the puppy. Because he was too young to stay at the main facility, the plan was for her to keep him at her personal residence. We dropped him off at the East Harlem business location and headed home. My friend is very attached to his dog, and he even got an Uber back the same day just to bring the puppy's blanket. He left feeling reassured that the dog was in good hands. That night, my friend was already missing his puppy and asked for an update before bed, and she sent over some photos, which he shared in our group chat. At first glance they looked great. Almost too great. Anyone who has spent five minutes with an 8-week-old Aussie knows they never stand still, so my first thought was that she must be a remarkable trainer to get a puppy posed so perfectly. But looking closer, I noticed irregularities in the images, and they appeared to be AI generated. These were later confirmed to be AI generated. I want to be fair here. I don't believe there was any bad intent, and the puppy was returned to us in perfectly good condition. But sending what seemed to be AI-generated photos instead of a quick real snapshot was a lapse in judgment that undermined our trust at the worst possible moment. When you've handed over a very young puppy on short notice, an honest update matters more than a polished one. Given the circumstances, we felt more comfortable collecting the dog, and a refund was promptly issued, which we appreciated. With departure set for the following morning, there was no time to find replacement boarding, and the trip had to be cancelled entirely. Between the non-refundable bookings and rearranged plans, it turned into an expensive problem. Others clearly have good experiences here, and the co-owner was pleasant throughout. This just wasn't the right fit for us, and I'd encourage them to stick with real photos for owner updates, even imperfect ones. Honest beats perfect every time.

Working with Cassidy has been incredible. The bark buster methods really work if you stick to them…read moreand are consistent. My reactive dog has made incredible progress in the past month and I couldn't be happier. We still have some work to do, but I'm confident we'll get there working with Cassidy. I'm eternally grateful. Thank you!

I called Mike for our dog Bruno, who has SEVERE separation anxiety (he is the famous ROOF DOG)…read more Our initial session with Mike occurred in August and lasted over 3 hrs. Mike was professional, knowledgeable, fun to work with and loved by my whole family (pups included!). His training techniques are easy to learn and effective. We saw a HUGE improvement in our dogs' behavior immediately. What earns Mike a 5+ STAR review from me is his responsiveness. It's been over 90 days since our first session and Mike is as accessible today as he was the day of our first session. Every call and text is responded to promptly, even when Mike has been out of town. Separation anxiety is not an easy fix. It's a huge relief knowing that we have Mike available when needed. Mike is a committed, compassionate, honest, and gifted dog trainer with a big heart. I highly recommend him.

I am appalled by the service at House Pet Grooming and Trainer. My daughter boarded her two cats…read morethere for 7 days last September, and the experience was nothing short of horrific. Both cats were left in their carriers for long periods, resulting in fur discolored by urine. Despite providing enough food for 10 days, it was all gone when we picked them up, and the cats had lost significant weight, were dehydrated, and extremely anxious. To add insult to injury, the owner not only denied the poor treatment but also accused my daughter of lying about boarding the pets. She even managed to have my daughter's honest reviews taken down. Thankfully, we have photos of the receipt and texts messages between the owner and me. My daughter also has photos from that time that clearly show the deplorable conditions the cats were returned in. Those were submitted in the initial review that the owner had taken down. For the price we paid, we expected basic care, but what we got was negligence and dishonesty. This SHOULD be a police matter. I strongly advise against trusting your pets to this establishment.

First would like to say that they are very professional via text. I had to postpone my cat's…read moreappointments a few times, and they were always willing to rebook. Upon bringing my Kingston (all black cat) to the location, it was very clean and the owner was very inviting. She asked if my cat was in distress prior to his arrival, and I mentioned that he was meowing a bit in the car. She allowed my boyfriend and I to stay for a bit, to ensure that he was calm. She said that she can often tell how the animal (mainly cats) will behave the minute she starts to clip their nails. She asked for us to pet him and stay near him as she clipped, so that he felt safe and secure. Nothing more than someone other than me caring about my pet's wellbeing. This meant a lot! As we were there she also cleaned his eyes and ears, and brushed him gently, and she even got a wag from Kingston which is a sign of happiness. I then felt comfortable enough to leave so that she can continue to work on him. I will be booking another appointment with House Pet Grooming in the near future, as I felt she did an amazing job. May I add this was also my cat's first time getting groomed, so it was a new experience for the both of us. Thank you!

Nicole came to our home to work with us yesterday, and there's already been a significant change in…read moreour dog's behavior. Nicole has a warm, non-judgmental, and straightforward manner. We immediately felt comfortable with her, and it was clear from the get go that she is extremely knowledgeable about what she does. We started work right away. The exercises are practical, made sense, and produced almost immediate results for us and our year and a half old Lab. Nicole also offers support outside of appointments, in addition to a lifetime of support for you and your pup. My only regret is not calling her a year ago!

Nicole is motivating me to do the right things for my dog-after the 1st zoom-I have used some…read moretools-it has already made a difference -so happy/so far(lol)

Fieldston Pets has always been a great experience. They are great groomers, take really good care…read moreof the dogs. Bash, one of the co-owners (the one I deal with the most) is a true dog lover and also helped us train our dog when we first got her. We were completely overwhelmed with our puppy and Bash was great - he was a great trainer for the dog and great at calming us down when we thought we were in over our heads. It's so important to support small businesses and this is a great one.

I am a big supporter of small business around the area. My husband had pass by this Pet store…read moreseveral times and since our pug Cheche caught a case of the fleas we wanted to stop be to check it out. To cut it short we stopped in today after getting out from work. The store was lock, perhaps for security matters. I proceeded in ringing the doorbell. It looked like there was no one on sight. Out of a corner a Caucasian woman emerged, I assume it right after the events unfolded. This woman seem like she did not one to let us in. First hand she semi open the door and asked us very rudely what did we want? I was very surprise by the attitude and the stern dislike look in her face mind you no good afternoon or any courtesy greeting. I blurted out that I needed products to control fleas for our dog. She decided to let us in, my husband felt offended with her attitude and we decided to leave right after we step in. Why spend money where you are clearly not value as a potential customer? Seriously what was her problem? Obviously anyone that comes to your store is to either purchase something or might have a question. So, why have a business open if you cannot be courteous to your neighbors? She than got upset and blurt something out, I told her plain and simple that she was being a racist, why do you have a business in the Bronx? I mean Kingsbridge is predominantly African Americans, Hispanics, Asians, Albanians and Greeks. So if you can't stand Spanish or whatever particular races you have issues with than you should rethink your location. I am rather offended because she than decided to follow us out and stared taking picture of our car. Like seriously what do you think, we wanted to rob your store or what? Did she assume this because I am Hispanic? This is just intolerable; we are in NEW YORK. I really hope that people think twice about doing business with someone with her behavior. I know I am certainly letting everyone know about this incident.

I really like this PetSmart. I come here a lot. They always have a good selection of dog food,…read moretreats and toys. I can always find a good present for my dog. Last time I was here though, there was a really aggressive dog near the front - and I'm really surprised the staff didn't do something about it. My dog is really well behaved, and I don't like him being around other dogs that are too intense. I definitely love this store - and I'll be back again soon. The staff is always friendly and helpful. One time I was here they didn't carry the food my dog (American Cocker Spaniel) normally eats, and the sales associate went over all of the foods they had in stock and recommended a good substitute that my dog loved. Thank you for having great customer service!!

My dad called the groomer to confirm.if they take walk ins. They stated yes and that the groomer…read moreleaves at a certain time which was 5pm. My dad arrived 230pm and the groomer stated she is not taking walkins By the way the groomer name is Sienna. My dad explained he called prior to coming and was informed she does take walkins. She said she had an appointment at 2pm but can take him. He cane to get his nails cut and she rushed and was real quick with cutting hia nails. The dog waa walking weird ans realized Sienna cut his nails way below his nerve line. The dog is in pain and 24 hours later still in slight agony. It is horrible the service he received and advise to NOT go to that groomer Sienna who was extremely unprofessional.

Kate helped us get our pup in shape hehe he was all over the place before working with Kate, after…read moreour training Bruno became such a good doggie. We are very happy and thankful to Kate for all her help.

Kate is awesome! We enrolled our Oliver into Kate's Puppy Preschool last year and Oliver did great…read more Oliver is now a year old and we will definitely be contacting Kate again soon for the next step in training for Oliver. We highly recommend Kate to anyone who wants to learn how to properly train your furry friend. Thank you Kate! Lori & Mike Moore

We're so glad that we found Trail Tails. Wali and his team understand that our dog is our family,…read moreand they treat him like family, too. Our boy is a bit mischievous and likes to wander away from the group too much, so Wali offered to board him for a couple of weekends to work on training, and we definitely see improvement. Of course, we could've just hired a dog walker to walk our boy a couple of times a day while we're at work, but it's 100% worth the money for us to know that he's out enjoying nature and socializing with other dogs during the day, instead of just being bored on the couch between walks. And we love seeing the photos they post on Instagram! Would highly recommend Trail Tails to anyone with a pooch.

Trail Tails is AMAZING. Our dog went to their "camp" regularly since he was a puppy (started ~5mo…read moreold). We recently moved and the worst part of moving was that we are longer be in the Trail Tails service area (it honestly weighed heavily in our decision, if that gives you an idea of how much we loved Trail Tails). Wali and his team are fantastic with dogs - they not only try to enforce good behavior (like recall and "playing nicely" with other dogs), but I can tell that they also show a lot of affection to these dogs and make sure "the pack" has an awesome time day in and day out, regardless of the weather. I also had my dog stay with Wali and his team over a few weekends and he seemed to have a great time. I also loved that they posted pics on Instagram regularly - it was so fun to see the dogs in action! (Including a pic of my dog at Trail Tails!) The only downside: there are some days when my dog got a bit dirty. But a quick sweep/vacuum was totally worth it - my dog had a blast and was always tired/happy at the end of the day when I got home. HIGHLY recommend Trail Tails!

I cant say enough good things about this company, and specifically, working with Warren. If you are…read moreon the fence about booking a private training package--do it. It is 100% worth it. Before starting our sessions, I was struggling with an over-excited Golden Retriever puppy. I had reached a point where I was losing hope, but Warren completely helped me regain my patience. His calm, expert approach changed the dynamic almost immediately. What sets this training apart is how manageable it is. Warren's training methods are intuitive, and his super detailed recap emails were a total game-changer. They made it incredibly easy to practice on my own between sessions, ensuring that we never lost momentum. Training didn't feel like a chore, and because Warren's methods actually work, it was super rewarding. Ultimately, I feel like I have a totally new dog and an infinitely stronger bond with her. I cannot thank Warren enough for his help. If you want a trainer who truly cares and delivers real results, Warren is your guy!

We have an extremely reactive mini schnauzer and after working with a few other trainers with no…read moreprogress we were completely at a loss. A few people had recommended Shelby Semel so we decided to give it a try and were SO incredibly lucky enough to be matched with Genevieve. I have never worked with a trainer so knowledgable about dog behavior. While other trainers in the past were rigid and just used the same, standard techniques that don't work for highly reactive and anxious dogs, Gen took the time to get to know and understand our dog and provided insight into his behavior. What I appreciated most is that she was always realistic with us and our training sessions/goals never felt idealistic or unattainable. Rather, we truly focused on little steps and management which also completely shifted our own perspective on how we should be engaging with our dog going forward. Gen worked with us through a huge move, the birth of our first child, and the introduction of our nanny and we credit all of our success to her. Even outside of sessions she checks in with texts to see how things are going and genuinely cares about the progress of your dog. If you want someone who will actually take the time to understand your individual circumstances/pet and will truly work with you on creating the right plan with realistic and actionable goals, I can't recommend Gen enough.