Having come in from just visiting the Petsmart down the road and not having a pleasant experience there, this Petco was a breath of fresh air (literally and metaphorically). We walked in and first noticed no foul odors and then were quickly greeted by a friendly staff member. We came in looking for harnesses. Their merchandise is well stocked with organized, clean, and cute displays. They have a good selection of harnesses, leads, collars, and flotation vests for dogs. We were also pleasantly surprised to find a good clearance section too. While walking around the store, we stopped by the small animals for sale. Happily, they all looked healthy. We appreciate how clean and tidy this store was kept as well as how friendly and helpful the staff were. We'll definitely return to this Petco for any future needs for our dog if we can't find it first from a mom and pop store and need the selection. Highly recommend. read more

Petco - The "Fashion" section - Pet Groomers Near Me - Chattanooga, Tennessee

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Went in there just to grab some cat litter and ended up seeing the beta fish and usually at my Petco. They either get 50% off or adopt out these fish or quarantine them in the back. You can literally see it's tissue in the water it has swimbladder and all she'd give me was 20% off then acted like I was gonna steal the fish. Denise had a very bad attitude and I would not go there just because of her. read more

Petco - Very sick, beta fish that they refuse to adopt out - Pet Groomers Near Me - Chattanooga, Tennessee

My experience with Jerry B is always amazing. When I found out that his hours had changed, I waited until he was available to groom my fur baby. He's always GREAT! read more

Customer service!! I was waiting to checking out and the lady in front of me had a large bag of dog food and the cashier was rude to her because she could not put it in the counter. The cashier grabbed the bag tearing a hole in it and mubbled under her breath. She then went to get some tape and when the lady ask her to get her another bag she started mubbleing under her breath and being very rude. This girl does not need to be running a registe. Not the first time I have been in the store and seen her nasty attitude. gun barrel rd Chattanooga,Tn read more

Spoon going in for an appointment the attendant was on the phone and rude held up his finger for me to wait while he finished his phone call terrible customer service called a golden doodle aggressive will never return to this or any petco read more

Very good with my dog's! I have one that is very nervous but the groomer had her in her arms when I went to pick Boo up, she did not know I would be there early, the groomer was soothing her! I believe they honestly care about our fur babies! read more

My husband Bobby and I took our 4yr old Golden Doodle Maximus to get a Spa Day (shampoo, teeth brushed, shaved, the works). Victoria did a fabulous job and our sweet fur baby loves her. Thank you very much. Thanks to the entire staff for making the experience a pleasure. We will be back read more

Petco - Our Golden Doodle Maximus - Pet Groomers Near Me - Chattanooga, Tennessee

Petco is a complete pet store offering many pet services and pet supplies. It's located to the right of Best Buy off of Gunbarrel Road. They have pet adoptions mostly on the weekends. I saw many pretty dogs and cats ready to be adopted. Most I saw were well mannered and obedient. They have pet grooming. Check out the picture I took of a German Shepherd being groomed. He seemed to enjoy it. After all, he's getting a brush massage and being petted at the same time. They offer pet training. According to the Petco manager, they have many different levels of pet training here. For more information, just call or visit the store and ask for the trainer. read more

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DON'T buy fish from Petco they will die in about 6 hours and you will not get a warranty

I wished I could do less than a one star review I had made an appointment 6 weeks in advance for a full spa day and groom for my golden doodle Ruger and when I showed up they told me they canceled my appointment because it was an online appointment. They said I didn't confirm it but you have to put your phone number in the app to even make the appointment and then you confirm it through a text message. The sad part is they never even called me about anything to tell me they canceled my appointment until I showed up. This is very unprofessional and a waist of my time and the sad thing they didn't even show any kind of condolence or even say sorry. I would not recommend them to anyone. Go see Danelle at pets smarts I told her what happened and she was so kind enough thats she made it possible to squeeze him in for me read more

Won't go anywhere else. My Nelson is a handful and they were wonderful with him. We got the basic wash, but the kennel dried him, since he is scared of the blow drier still. Going once every three weeks now. read more

Drove 1 hour to this petco to be told by Jerry no I cant take your dog ...I'm visiting from california and always go to petco for 7 yrs to get my dog groomed never any problems the only thing I say is please don't put dog down on floor leave him in the kennel he gets scared when he on the floor in corner and someone wants to pick him up i even pay for the vip service so this can be done the all the other petcos never have a problem and say sure no problem this guy Jerry was like uhhh yeah nahh not gonna do it go to a vet for that like wow so disappointing petco in Tennessee read more

There was great customer service. I love this location. And the cashier was very helpful.

I had grooming appointment for 5 days for my 1 year old AussieDoodle. They called me 4pm the day before and asked if I could switch my appointment time to an earlier time, BUT if not it's totally okay and the later appointment will still be there. I assumed that they had someone cancel and just trying to leave for an early day. As I didn't have time to call back I assumed my appointment was still in effect since the voicemail said it was. I get to my appointment time that I've had for days, and the groomer said that they cannot serve me because my dog is too "large" and "long haired" and he would need more time. My dogs information is in the system as we just got her hair done there 3 months prior. This was absolutely terrible service by Jerry the groomer, and unprofessional to say the least. Very disappointed. read more

I came here for cat food. The cat food selection earned 5 stars. The fish selection and treatment deducted 4. What is that smell? Dead rotten fish. I spied an illegal zebra loach in their stock (endangered species) and contemplated liberating it...for about 30 min while 6 associates seemingly vanished in a store of 2 customers. Perhaps they were clubbing baby fur seals in the back? We will never know. Shop at Fish Mania or Bermuda Triangle if you are after fish. Cat food can be had anywhere. If you're after illegally caught and sold endangered species of fish- you're welcome. read more

My only reason for this review is the prices. I've always shopped at Petco until today. I just had no idea how less expensive Petsmart is for the same products. I am changing pet stores!!!! goodbye Petco ! Hello Pet Smart. read more

Customer service was awful. Not sure who I talked to but she was an older lady with a gray streak. Muttered "Jesus Christ" under her breathe multiple times while checking me out. Very frustrating and rude. read more

you have someone working there named chan and she is easily one of the sweetest girl i've ever met. i've got a whites tree frog and come in once every week and she always makes conversation when we get there. don't really know what else to say but just give her a raise. read more

This location disappoints. I prefer the one in Hixson. The store doesn't seem all that clean, the staff isn't very friendly or knowledgeable. read more

Trish is simply amazing. From the meet and greet to her clear expertise, she is just that good. She assessed my little one in minutes and further took the time to really focus on his individual needs. Post groom I was again given really helpful suggestions, and quite frankly was in awe of her knowledge of him after just one groom. I have found it challenging in the area to find a groomer who gives not only peace of mind, but trust as well. We have already made our next appointment and look very forward to another amazing groom. My little one's entire demeanor is so noteworthy. It really is obvious when they are this happy. Well done!!! Thank you so much. read more

Generally I have been happy with this Petco, however more recently they can't seem to keep crickets in stock which is hugely problematic if you have animals that rely on daily feedings. They get their shipments of crickets on Tuesday and Friday so I came today knowing they just received a shipment and asked for 70 small crickets. I was told they had to cap me at 50 otherwise they wouldn't be able to feed their own animals. This seems ridiculous to me on the day they just received more crickets. They need to figure out how to place orders correctly. I suppose I will be transferring my business to the Petco in Hixson even though that is way out of my way. read more

We have a bernedoodle, which means long, thick, curly hair. Carlie is EXCELLENT at cutting his hair! Never a bad haircut, always done right! She asks exactly how you want it and then does it. She's always friendly and wonderful to our dogs. Highly recommend her!! read more

Rats and mice were overheating and fainting from how hot it was in the cages. The poor kitties had awful smelling cages and was super dirty like the litter hasn't been changed in months. Would never come back here. read more

I was so impressed with our grooming experience. Victoria was amazing with my dog. He's a shelter dog with lots of energy that hates to have his feet touched. I've been called by other places to pick him up because they couldn't finish his cut. Victoria was patient, and my sweet boy looks better than he ever has. And...he came out nice and calm instead of running as fast as he could. We will definitely be back! read more

Jerry is awesome! He does a fantastic job on my fur baby Teddy! We love petco Gunbarrel!

Beware you have to keep receipt even if product is bad. Bought harness lasted two days and came apart where it wasn't sewn properly they wouldn't replace "store policy". I have policy not shopping here read more

We have always been pleased with the grooming of our dogs at petco. Carlie does a great job and our dogs always look great.

I love petco. But this location has never risen up to any expectations I have. The petco in Hixson has much friendlier staff. Every time I have been here I have been approached by a rude staff member. I will continue to shop at petsmart or the petco Hixson location. Today for instance, I was looking at the fish because I was considering getting a new one for my tank. I was then shouted at to not touch the glass, which I was not, because I was exposing myself. What am I exposing myself to? Are you inferring that you have COVID-19? I understand the new policies from the company, but there are much friendlier ways to go about than shouting at a young lady to not touch the glass. I'm not ignorant. I've given this location multiple opportunities only to be let down time and time again. Maybe hire some younger staff, because the older individuals you have working are sour and have no empathy whatsoever. read more

Beware!!! Bought a Guinea Pig and noticed that it had something around his eye said something to the salesperson and they said it was normal because all them had it. Found out 3 days later after it got worst that it was not normal and went back to Petco and all I was offered was a refund for the Pig. Horrible service and Horrible attitude. This company does not take care of there animals and have no problems with selling sick animals. By the way the Pig had ringworm just like all the other ones. I wouldn't buy toilet paper from this company. read more