Beware! Worst grooming business I've been to in five states! After agreeing on a regiment, services, and pricing, it's a battle every single time you go back in. Lora Jernigan cannot set a standard on services and pricing. Emily and Kathleen want to argue with me every single time I go in, even after it's all been agreed upon with the owner. They want to heavily up charge every time. I highly recommend going elsewhere. What an absolute nightmare this place has been. read more

**UPDATE after owner's reply** Emily's response actually highlights the problem. My complaint was never that I could not understand the difference between a tidy and a full haircut. It was that the parameters kept changing from visit to visit, even though I was bringing my dog in on the same schedule and trying to maintain the same service. At today's visit, I explicitly said to just do what was in the notes from last time. Instead, I was again told it would be treated differently and priced differently. That repeated inconsistency is the issue. Yes, I cursed to myself while walking out. That frustration came after multiple visits where the same service discussion seemed to get reinterpreted all over again. Their reply only reinforces my original point that this place is inconsistent and exhausting to deal with. When I came back in to discuss it with Lora, SHE yelled AT ME, with no discussion on the issue, not the other way around. Original review: BEWARE!! SAVE YOURSELF THE HEADACHE AND GO ELSEWHERE! I should have listened to the bad reviews. Chattagroomer has been, by far, the worst grooming experience I have ever had, and I have used groomers in five different states. To be fair, Kathleen does a good job grooming my dog, but unfortunately, that's the only positive. The recurring problem was pricing and service inconsistency. At my first appointment, I specifically asked whether bringing my dog in every 4 to 6 weeks would qualify him for a tidy, and I was told yes, at about $104 with only minor fluctuation. Then at later visits, including just 4 weeks later, I was told it would suddenly be a full groom at around $144 instead. Lora later called me and we agreed, again, that the service I'm getting was a 'Tidy' at ~$104. I also called at one point to ask about only a bath and brush with medicated shampoo because my dog was dealing with seasonal skin allergies. I was told that would still be the tidy price, and that they would not "give a discount for services," even though I was asking for less service. I told her that's fine, I'll get him bathed elsewhere. The final visit was the last straw. I came in again on the same schedule(4 weeks), again asking for the same tidy, and again was told it would be the full haircut price. I said this keeps happening, and to just do what was in the notes from last time and that I would pay what I needed to pay. Instead of resolving a recurring issue they had created multiple times, I was told that if it was that much of an issue they would rather I just leave. I walked out angry and did curse to myself. I should not have done that. But that frustration came after repeated pricing disputes and repeated inconsistency that this business never seemed able to fix. A business can misunderstandings. Chattagroomer turned it into a pattern. A good groom is not enough to make up for constant confusion, aggravation, and having to re argue the same price and service over and over. I gave this place more chances than I should have. Never again. I will be warning every dog owner I know. TLDR: OWNER DOES NOT KNOW HOW TO RUN A BUSINESS, GO ELSWHERE read more

Took care of our Allie in under two hours, got her looking great . Very Reasonably priced,too. Definitely coming back!

Looks so pretty and beautiful job getting rid of tangles. Both my babies clove Becca. She gets them in and out super duper fast. One hour for little one two for my big boy. read more

Chattagroomer - Going to Chattangroommer. I'm going to smell so sweet. - Pet Groomers Near Me - Chattanooga, Tennessee

Expert level grooming, reasonable prices, very friendly staff members who always put the pets' best interest first. We highly recommend them to everyone. read more

I've taken my Lola to Chattagroomer (she is an Australian Labradoodle - mini weighs 23 lbs) for about a year. They always listen to my requests and follow through with my input (cut her shorter, leave it long, etc). I love that their price includes a tip....you can tip if you want, but the pricing provides a living wage to the groomers and I 100% support that. read more

Chattagroomer is the best. My Great Pyrenees enjoys going and looks beautiful after her grooming. The staff gives her extra special attention. I really appreciate the kindness she is shown at Chattagroomer. read more

This place reaks of cat urine. The employees barely speak to you or your pup. And my good boy seemed like he had been drugged when I picked him up. I won't be back. read more

Chattagroomer - Pet Groomers Near Me - Chattanooga, Tennessee

Took my puppy today to see Becca and she did a fantastic job. We did ask that she put her bow on collar instead of ears and when we picked her up she looked so cute. She is much happier with it on her collar. Becca thank you again for taking good care of my little girl. Catherine Bonner read more

This is the best groomer in Chattanooga. We've been going here for 4 years. We have tried other places in Chattanooga, but nothing compares to Chattagroomer. You can be reassured your dog will be treated with love and respect. They are "fear free" certified- which is something I did not know was important until I started using Chattagroomer. We have now moved away, but miss this place so much. Kathleen even provided written instructions for our new groomer in order to make sure my dog was well taken care of! read more

Chattagroomer - Pet Groomers Near Me - Chattanooga, Tennessee

My dog looked good. I know people have been raising prices but for dog grooming?? Actually the pricing for a 20# dog is $102..for a full groom ....this is a bit too steep. It's not for shampoo/conditioner....I bring my own. California pricing in TN?? Actually after reviewing Ca. pet grooming pricing...Chattagroomer is more expensive. The groomers do need to make a living wage but at this rate...I do feel bad for them. They will be looking for a new employer due to Chattagroomer pricing themselves out of business. Good luck. BTW Lora...I don't need Joies grooming records. Thank you read more

These people are AMAZING!!! They're kind and sweet to everyone and I feel safe leaving my fur babies with them. They are the only ones that have ever been able to trim Baileys nails. They do a great job with everything. Both our dogs enjoy going there. read more

The first cut I went in for they gave him such bad razor burn on his private area I had to take him to the vet to get medicine. I went in for a cut today and when expressing my dislike for the way my dogs hair was cut and asking for a refund I was told to go find a different groomer. Would not recommend this establishment and will be taking my $97 for a haircut elsewhere. read more

Fantastic pet salon! Clean, quiet, friendly. Honey, my rescued dog gets her baths & nails done there. Audrey & Becca do amazing work... best nail trims ever! Honey leaves happy and smelling sweet. read more

We've taken our pup here several times and generally had good experiences. Our last experience not so much. Our pup was dropped off and we were not given a specific time when he would be done. I received a text that he was ready and unfortunately the wife and I were tied up in work. As soon as we could (well before their closing time), our pup was picked up. Lora, who I later found out to be co owner was unprofessional and openly chastised me for not being there within a half hour to pick him up (I live 20 minutes away, so by her account I should have dropped everything immediately). Based off my interaction with both owners, Emily and Lora, I would tell you to explore other options. read more

I have been a big fan of Chattagroomer for a number of years. My first encounter was with my bichon, Chloe, who was living with my daughter for months so that I could continue working as a flight attendant. She was extremely matted, because my daughter said that she did not want to be brushed. Chloe was a "hot mess", and I was not sure that she would cooperate with the grooming process because she was getting up in age. Lora and her mother were more than accommodating. They exceeded my expectations, and both of them were so kind and receptive to Chloe. I could not have been happier. Unfortunately, Chloe did not live much longer, but I was so appreciative of the kindness and the care with which they bestowed on my beloved pet while she was alive. I did not have another dog until recently. I tried many times, when my dog first arrived to get an appointment at Chattagroomer, but at the time, they were not accepting new business. Hoping that it was a temporary situation, I continued to call. I was very happy when Chattagroomer was again accepting new pets. I had difficulties finding the new location, and I was quite late when I arrived at my appointment. Lora was so sweet and understanding. It was embarrassing because I missed seeing the building after many drive-bys. Lora and her staff make every attempt to accommodate the pet owners. I always listen to their suggestions because they know exactly what they are doing. I feel very blessed to have my pet havanese cared for by Chattagroomer. Even though my little female is quite hyper, Lora and her staff always make sure that she has her bows in place before I come to pick her up. She is very happy to have their undivided attention because she knows that she is truly a diva, and y'all allow her to play the part. Thank you Chattagroomer! read more

This was a really decent pet grooming facility a few years ago. ( when the owner and daughter were trying to build the business ) All was well until the owner Lora and her daughter Emily decided to pawn off all of the work to their employees. Ones who lack their same years of experience ..Our dog never had any issues with having his nails done UNTIL they decided to hand him off to a new groomer. Now he has such fright having his nails done. We will not be going back to the establishment ever again!!! Not to mention, they entirely skipped his nails and dew claws countless times. Never mentioning this to me. I asked if they would be willing to lower the full grooming fee since they can't seem to do his nails.l, and I will need to take him elsewhere for his nails. At which time Emily told me I should get another groomer. Not professional at all. This business is not any better than a big box chain at this point. I would not recommend this business to anyone. read more

Rebecca, a professional dog groomer at Chattagroomer, is amazing! Of my two small pups that are groomed by her, the Maltipoo is leery of everyone. He adores Rebecca! She is so good, she has helped him overcome a lot of his wariness about strangers. Thank you Rebecca for letting us feel at ease about leaving our two pups for groomings! read more

The first two visits were fine, but on the third one, the lady at the desk was extremely rude, and my dog looked way too shaved down. She wouldn't even have a conversation about it. She was just rude. Run dont walk away. read more

The previous reviews seemed petty. I've now used them twice. Chattagroomer is a great outfit. They are thoughtful, customer oriented and do great work. I highly recommend these folks read more

This business seems to be a little too successful and one of the owner's is very rude. There was a mix up in my appointment time and it was my fault. To be truthful, though, the appointment setter first told me one time; few minutes later she switched the time. I have switched my time at the last minute for them before but they cannot accommodate my schedule once. At least they could have been nicer about it. I will not return. I remember graciously rescheduling my appointment at the business's request on the day of the appointment. I wish I could have had the same thoughtfulness shown to me. read more

This is an excellent place to take your pups to be groomed! It's very clean and open. You can tell everyone who works here loves animals. Emily typically grooms our babies but they've been groomed by other employees before and always look great. Most importantly, my babies don't fear going here like they have with other groomers. Thank you! read more

Chattagroomer - Bodhi and Ruby right after being groomed - Pet Groomers Near Me - Chattanooga, Tennessee

Katie always does such a wonderful job on my Pomeranian named Panda. She makes us feel very welcome and if there's any problems she's always willing to help. I've never had an issue here and it's always been marvelous. I definitely recommend all my friends to come here. read more

Unprofessional response when scheduling an appointment, argumentative and unaccommodating. Do NOT give them your business!

They always take great care of my dog. She always looks amazing when I pick her up. I've used many groomers in Chattanooga and beyond, but Chattagroomer is by far the most consistent and friendly read more

The first time we took our poodle mix he had some more severe matting and had to be shaved, for his bath and full groom it was $91. We took him again today for just a bath and tidy trim of his face, bum, etc, because his coat was still short from being shaved last time. We were advised that he had some tangles starting which required some extra brushing, and the total came to $98. On the invoice he was listed at 50-60 pounds, which I brought to their attention because he is only 42 pounds and was billed that way last time. She refused to adjust the invoice and said it was because of his coat type but that doesn't explain why he was billed at the wrong weight. It doesn't make sense to be charged more this time for a 3 hr bath & tidy with some extra brushing ($98) than I was for a full groom and shave with severe matting which took 5+ hours ($91). Either way, (without the charge for the extra brushing) just a bath and tidy was $80 which is extreme in my opinion, especially for a 42 pound dog. I think the cuts are so cute, but judging from my experience today and the price, I would recommend to keep shopping around for a different groomer, unless the price isn't a factor for you. read more

Excellent groomers! We take our Havanese and Maltipoo in for cuts and baths. They are much calmer with these groomers than they have ever been before when we pick them up. We are so pleased and grateful. We plan to continue using them. Not to mention, they come home with the cutest cuts ever!! read more

I called and cancelled my appointment since they felt it was not in best interest of my short haired dog to have a summer cut??? They maybe the only groomer I have come across that will not cut his hair. Hopefully I have found someone else that will meet our needs. read more

Good price and was happy with how my doggie looks! Customer service was great and I picked up my dog and she was hanging out with the staff behind the counter. Such a little part but it made me happy to see she was treated well even though she can be a little crazy! Will definitely be back with Beatrice!! read more

DO NOT USE THESE GROOMERS! They hurt my 80 year old Mother-in-law's Yorkie mix's ribs and will NOT take accountability for it! Tried to say he was stepped on by the person picking him up! We were not asking for anything free or a discount, just wanted to know why he is screaming when you touch his side. Things happen and we understand that but don't blame it on someone else! We will spread the word all over about this! read more

I spent hours deciding on where to take my golden retriever, and I'm so glad I decided to use Chattagroomer! They were able to get me in fairly quickly, and Rocky had the best groom of his life! They did a phenomenal job, now that I've moved to a new state I'm hoping I can find someone up to their standards. Very easy check in during Covid, everything went smoothly. It can be hard to find a knowledgeable groomer that keeps the health of your dog in mind, Chattagroomer goes above and beyond! I just wish I remembered to take a photo... read more

This is the best groomer in Chattanooga- We have been to several!! We have a little senior Maltese shih tzu - he needs to be groomed every few months- he HATES a local pet chain groomer we have gone to for over a year (no names) but the good groomers there didn't stay long!! (??) - I googled Chattanooga groomers and found Loras place - love it!! It's like dropping your fuzzy baby at a daycare for a few hours!! They text you with an appointment confirm and call when your fuzzy baby is ready!! You can tell the entire staff love animals!!! Highly recommended and great prices !!! read more

I had used the same groomer for the first 7 years of my dogs life. She retired and after trying many around town found Emily at Chattagroomer. She is so sweet and keeps a record of how she cuts them. The first time was almost perfect so the second time she asked if I wanted anything different. I told her the small tweaks I wanted and she did it perfectly. The tweaks were just my personal preferences not anything wrong the first time. She has been beautiful every time. They are top notch in every aspect. Online booking, text reminder and text when they are done and clean and nice facility. read more

They did such a good job on my yorkie. I love how they don't take nearly as long as other places.

I had an appointment scheduled with Chattagroomers roughly six months ago. I have a small, nervous papillon mix that we took in for grooming. Upon arrival, we stood in the lobby waiting for someone to help us for a few minutes. When someone finally came to get our dog and take him back to the bathing station, we advised that our dog is very anxious and ask them to call with any problems. About 2 hours after dropping our dog off we received a call telling us that our dog was heavily infested with fleas. Immediately, that same day I took my dog to our vet at red Bank animal hospital. I had the vet to do a comprehensive check for fleas And the vet didn't find any evidence of fleas. The grooming service required us to pay $40 for a dog to get a bath after waiting for two hours and then lied to us and did not provide the requested grooming services. When we went back to the groomer to pick up our dog, the workers were incredibly disrespectful and rude. Will never be back. read more