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    1. Petco

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    Deerfield Beach, FL

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    Petco

    2.5 (45 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 3 months ago

    Services - Petco

    Bath and groom only

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    Coupon that was not accepted. Need to spend $30 to get $10 off. No where does it say that.

    Always seem to have problems when I come to PetCo either for a product or VetCo for my pets. I will be taking my pets to a completely different different vet and shipping elsewhere. Bet wanted to charge me nearly $300 for a simple pee panel, and didn't even check over my cat. Now at a different location, this one, I had a coupon to use but, apparently you need to spend $30. No where anywhere on anything does it say I need to spend $30 to use this coupon. Lady was rude and also buy on app as they are cheaper then in store. $16 for item is $20 in store. Even if using "loyalty program" or whatever rewards they make me enter my number. Will go to PetSmart, or Chewy from now on and I will look for an actual vet, not drop outs who don't care about animals, and care more their pay and breaks, then taking care of pets.

    Dead fish

    See pictures attached - Beyond disgusting and disappointing experience. I was shopping and saw multiple dead goldfish in the tank. Some were legitimately eating the MULTIPLE dead goldfish simultaneously that were on the bottom of the tank, so much so that the flesh was gone. It was the tank of goldfish to the right of what looked like the employee office if that helps. I was standing horrified and a male employee comes out of the door (what appears to be the office) and I point to the tank and tell him that multiple are dead. He responded "that just happens" and went into the office and slammed the door. I responded by saying "can you at least take them out?" and by that point he had already slammed the door on me and couldn't hear me. It was a split second interaction and it was absolutely disgusting. I walked around to try and find another employee and found Kelly. I had told her the situation and she ensured that it would be taken care of and that she would talk to the employee who was so dismissive of me. I explained to her that I have 3 dogs and have had fish growing up, but this would be my first fish as an adult (23 y/o) so this was an extremely poor experience. I left the store and came back 15 minutes later and the fish were STILL dead in the tank. I approached Kelly again and she said she spoke with the staff member. Why weren't the dead fish removed from the tank? On some level I understand the situation, in a tank full of 40+ fish there are bound to be a few that are not well. I get it. It's nature and it is the way it is. HOWEVER, there was clearly NO promptness or urgency to do anything about it after I had brought it to multiple staff's attention. I was so excited to come here and I am so beyond dissatisfied and disgusted

    Whole Hearted Simple Blends dog food
    Summer Z.

    I went in looking for a good brand of dog food and Carole directed me to a very good brand. My dog ate and licked his bowl clean for the first time in along time. He is 13 and very picky about his food. It is Whole Hearted Simply Blend dog food. Carole is very knowledgeable and friendly.

    Took my little Maltese for a full grooming, nails and teeth appointment. I checked her in just to receive a phone call 1 hour after I left her that they would not provide the service because my Maltese was having her period and it was against company policy. By that time I was very far and my wife was getting ready to leave her work in the middle of the day to pick up the dog. I managed to go back to the store at the cost of canceling important commitments. When I returned to Petco I graciously accepted some justification behind the cancelled services (arguing the dog would be sensitive in some areas, etc.). Yet, I thought that all waste of time, gas, etc. could have been avoided if her condition had been checked at the time the appointment was set or at check-in the latest. But to add insult to injury, back at home I noticed that they had already started the grooming and then stopped, leaving my little dog with a bad shaved streak on the top of her back! They didn't even mentioned the fact that they had already started and stopped midway when I picked up the dog. Probably hoping I would not notice... (how could I? Look at the attached pictures!). This is not only unprofessional, as it is disrespectful!!! Once again, shame on you. Petco!!! I am disgusted! Whatever happened to service excellence in America???!

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    8 years ago

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    9 years ago

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    10 years ago

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    Review Highlights - Petco

    She even offered for us to sign up for a reward program and we received a coupon book and got extra off!

    Mentioned in 2 reviews

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    Petco - petstore - Updated September 2026

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