This might be the worst PetCo in the state. The customer service here is so terrible, that even when you ask for help, you still get passed up. I went here to purchase some fish for my daughter. It didn't take long for her to fall for the fancy guppies. When I started looking around for someone to help me, I didn't see anyone. So I waited. And I waited. I located an employee and asked if he could help me with some fish. He told me he was helping someone else. So I continued to wait. After waiting for approximately 20 more minutes my daughter, who is 18 months old, was finally ready to get out of there. On my way out, I saw the kid I had asked for help had actually gone and helped another person whom had just walked in. Obviously management needs to get the team together and go over customer service again. I will not be returning to this location. read more

I came in for a few things for my pet hamster and dog, I was approached by a nice employee by the name of Sarah. She was extremely nice, helpful, and also had knowledge on which items would suit my pets best. I did not feel rushed or pressured to buy any of the items but instead she educated me very well in a respectful manner of what to buy and happily ringed me up. The store was also very clean and had helpful employees. I Would very much recommend this Petco to anyone, it's my new pet store. read more

This is for the grooming dept. I usually use the self groom area. My dog is happier for it. But I usually have to wait 15 - 25 minutes before someone shows up. Usually I just go in and help myself. But then when I am done, sometimes some STILL hasn't shown up. But for the actual groomers: I have my concerns. The last couple times I have asked for my shepherd to be washed only....NO TRIM. Leave the length alone. They obviously trimmed him each time. Ok. Irritating. But no real harm done. About a year or two ago, he seemed happy enough when we would pick him up. But the last few times he seems upset and EXTREMELY high strung like he gets when something scared him or upset him. Hmmm. The last time I was in, when I went to pick him up. No one was inside (again). And my dog was bouncing up and down repeatedly by the door with a chewed off leash attached (too tight) to his neck. His eyes were glazed over and he was practically hyperventilating. He is not normally like this. I took the chewed collar off and tried to calm him down. Still no one. And yeah, his coat was trimmed short again. Finally, when I gave up and was going to leave (without paying, because no one showed up for 30 minutes) I took him out the groomers door and was nearly to the main store part when someone showed up. So I went back up so she could give me my paper work to pay up front. My dog suddenly looked really bad and sort of collapsed on the floor. I could tell he was very thirsty so I asked her when the last time he had access to water was (since he had been there for hours and it was warm in there). She did not know. I asked for water for him. HE DOWNED NOT ONE, BUT TWO BOWLS OF WATER IN SECONDS. Now, like I said, a couple years ago.... I had no problems. But recently, there is something going on here. I wont take him back unless I am using the self-groom facility. read more

THIS REVIEW IS FOR THE GROOMING DEPT ONLY. The store itself is great and the animals there are very cute and the people are friendly. I love this store. I took my dog to get groomed here TWICE -- the second time only to give it a second chance after a less-than-mediocre first visit. My dog had been abused and in a cage all of her life so she is a bit leery of other people and gets overwhelmed easily. We walked her to the back of the store on her leash and were greeted by the previous groomer who trimmed my dog's fur, who happens to come off as one of the snobbiest people I have ever met. She literally thought she was so cool, had a real sucky attitude and I honestly don't know HOW she got into this business or even HIRED because she seemed like she hated her job and was rude to US and my dog. There were a couple other groomers that seemed nice and I am sorry to have had this groomer twice. They told us to come back in 4 to 6 hours (which seems like an eternity to my dog, I'm sure) and when we did, our dog was getting the fur on her little feet trimmed. She was so excited to see us that she started to squirm. This girl said in a OVERLY forceful tone, gritting through her teeth, "STAY DOWN, STOP" and forced her. We did NOT like seeing someone do this to our dog. That was the last time we took her there. I, too, regret going to this place, especially after these horror stories on here. read more

We are new kitten owners and needed a lot of info. James was absolutely outstanding, extremely helpful and knowledgeable. David, at the register, was equally as amazing! Helped us enroll in the point plan and also gave superior service and information! read more

The staff generally have bad etiquette. The only way I know how to say it is that they seem...well...rather trailer park in their speech and manner. When they make an error they just shrug it off in front of you in a very "whatever" manner. Before Cats on the Kings had their enclosed area they placed their adoptable cats in the cages off to the side. Feeling sorry for the lonely cats, I used to come in and pet them through their cages. One night I noticed one cat was still very hungry. I went to the cashier and told her. She told me, "There's really nothing I can do. Cat House on the Kings feeds them. They'll be fed in the morning." I told the casher that the cat was very hungry right now and asked her why in a place surrounded by cat food that they couldn't just open up a can. I even offered to buy the can. Do you know how she responded? She said, "Oh are you going to try and put the can through the cage?. She had a smirk on her face as she said this to me as if she were entertained by her own ability to be cold and snide. I then told her that NO YOU OPEN THE CAN. Then I asked to talk to the manager. The Manager was a plain woman with black rimmed glasses, brown hair, Caucasian,and in her late 20's. The Manager then told me that nothing could be done to feed the poor hungry cat and that the cat should be fed in the morning. So I said, "But the cat's really hungry now. Are you saying just to let it sit all night in hunger?" The Manager was just very cold and said it wasn't their duties. I guess maybe someone should put the Manager in a cage, and let her tell everyone how hungry is, and then have everyone turn their back on her and let her go hungry all night and see how she likes. it. Maybe that's what she needs to learn compassion, because apparently the Manager has none. The people here really have no empathy for animals. To them it's just a job. They all strike me as very cold, crass, ill mannered, almost like they walked out of the Appalachian Mountains or some other backwoods place. They sure have not empathy for animals. Because of this I try to stay away from here, or if I have to step in her I make it very quick. The last thing i want to do is interact with this ill mannered callous staff. read more

This petco is really sad... the chinchillas are all crammed together into a tiny cage/box and look so depressed. Same thing with the guinea pigs. The cashier was lazy and barely moving. If your an animal lover don't come here it will make you cry read more

The best Petco in Fresno. I go out of my way to come to this location of all stores in the area. Staff is really attentive! Shout out to Nathan who helped me find a tank and suggested other accessories for my pet. read more

These guys were great brought my son in for his first fish. The lady checking us out was awesome. She took the time to school my son on everything he was going to need to know on how to take care of his new betta. read more

Petco - First fish! - Pet Stores Near Me - Fresno, California

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Always provides great service and a convenient experience. Currently quite pregnant and the staff has assisted in carrying out my bags. I also appreciate their loyalty program and coupons that are mailed out. read more

We come by here to pick up feeders for our RED EAR SLIDER and plants for his turtle tank..Alex is the turtle guru.. he takes his time with us cuz we always have questions about our chunky RES called FLASH. I would give this store a 5 but everytime I have been in here it's been kinda sloppy and dirty. In fact, one time no one was around for awhile and my husband even went looking for someone but i'm impatient and had been waiting for awhile so I went and got the plants out of the water tank myself and put it a bag.. other than that all is good.. read more

Petco has always been my go-to. They've always taken great care of my pitbull, MJ. They've always managed to squeeze her in even last minute trips, due to me living out of town and having to drive 1.5 hours. I'd choose Petco over any other pet store any day! read more

I've been trying to get a planted aquarium going for months. Thanks to these guys I just might finally get there. They have a good selection of fish, many of which are usually on sale. What they don't have are items tailored for planted aquariums but you can get those online. The aquatics dept. has been very helpful and can always answer my questions. read more

Great option for a local dog groom. Ft. Washington Fresno staff go out of their ways to accommodate human needs and canines always return clean, happy and energetic. read more

This location is so understaffed and the two people who do work there are not very helpful . I've had very bad experiences the last few times I have shopped there . Wish they had better customer service . I'll just stick with Whitie's pets ! read more

Great service! Made my dog and I feel welcome! I prefer this one over the one by my house!

I came this Petco store once. It is smaller than other Petco stores I had seen before and you can not find most items you can find in other locations. The store is clean and staff are friendly. read more

Went to Petco to check out an aquarium and stand. Spent 20 minutes waiting to be helped by anyone. Other people in the fish department also joked, what do you have to do to get help...The 2 young cashiers and the female mgr were to busy talking. Kept making eye contact but they made know effort to help or find someone that would. Lost a sale and a customer for ever! 3/19/2014 - Called and asked a question about a sale. Got the manager and he couldn't have been anymore rude. You need to look at the website. Great phone skills. Or perhaps you are clueless about the items you are selling. I have been to other petco's and they seem very helpful. They need to clean house on all the personal and start again...Wish yelp had a zero! read more

It saddens me to read all these awful reviews about the grooming! I've been taking my dog there and have never had a problem before...But then again I only started going this year. And all these reviews are from 2011 and before. Maybe they have new people? Anyways, I love how much they care about my little baby! They always are attentive to what she needs. They even put little bows in and paint her nails on occasion when I ask! They can be a little pricey sometimes but are totally worth it, my little girl smells sooo good for weeks! Almost every girl there is beyond delightful, except for the older lady. She came off very rude and kind of pushy. I like the two girls with the darker brown hair, theyre so sweet! I would recommend this place to anyone who likes their pets to be coddled and spoiled! Just make sure you get one of the younger girls. read more

Yrs ago i took my cat to be groomed. The groomer was a IDIOT. As she was brushing my cat i noticed the bristles coming out of the brush and going into my cat. Make a long story short other things were happening and i will never go back!! I also remember the time i had an appt and there was no one there!!! read more

Took my dog here twice had Ashley groom her she looked great! She was friendly and super helpful and my little dog came home so happy!! Satisfied!!!!! I didn't care to listen to the negative comments and I'm happy I will always go back as long as ashley is there grooming!!!! read more

My first time taking my puppy in she is 6 mos old and needed a nail trim. Ashley and an apprentice were really nice and offered me a first time discount the packages are also reasonable. I was a walk in no appointment they took us quickly and were in and out they did a great job , I will be coming back and appreciate there customer service and I love the way they handled my Bella...... read more

On Christmas Eve, I went to this Petco location in search for a hamster that my daughter so desperately "needed" for Christmas. I am terrified of rodents or anything of the sort and was not looking forward to carrying our newest addition in that little cardboard box thing. I asked for assistance from an employee and the nicest, most amazing man came to my rescue: Gilbert! Gilbert was extemely helpful and knowledgeable. I physically could not touch the hamster (terrified) or hold the little box they come in, so I asked Gilbert if there was any way he could place it in the tank we had previously purchased. Not only did Gilbert help me find all of the items necessary to keep the ol' booger alive but he set everything up right there at the register. I walked out with a fully set up hamster house, meal and all! This was by far the nicest thing any employee has ever done for me, ever! My daughter aka the hamster master was extremely happy. I wish there were more Gilbert's in the world! read more

Poor customer service for online pick up orders.

This is my favorite spot in the world. Me and my husband spend practically all our time and money here, and we have no problem doing so. We started our zoo of animals with our kitten Winkerz, they set us up with all the best products. When we got our puppies Blue and Bandit, they were quick to give advice and help us out with tips on training and diets. And when we wanted to start an aquarium, resident expert Alex, who we now consider our personal fish guru, walked us through everything we needed to know. Ask any employee, me and my husband are in this PetCo literally at least three times a week, and they have never failed to satisfy us. Even when we try out some new products and they aren't our cup of tea, employees like Shaina are quick to help us, even if we don't have a receipt. Even employees that we are still getting to know like this really sweet girl with freckles who I'm not sure of her name but knows a lot about fish are always helping answer questions and give advice. I'm not sure where some of these bad reviews are coming from, but I guess haters are gonna hate about something; just thought I should give credit where credit is due. Blackstone PetCo rocks!! read more

I agree with the reviewer who said this may be the worst Petco in the state, although I think the whole company stinks. Every time I have gone to this store, they have overcharged me by failing to honor the sales THEY have advertised. This most recent occasion I tried to call the store but the customer service line actually hung up on me 3 times without a human ever coming to the phone. I have now been on Hold with the 888 Customer service number they print on their receipts for 14 minutes. They ostensibly will call the store and patch me through. But THROUGH is the key word here; it describes my future relationship with PETCO. PS. Just spoke with Kate, who claims that she is one of the managers at the store, who offered to reimburse the money they overcharged IF I drove back to the store with my receipt. I had to tell her to check the sign for the price, since it was not in their computer, nor did it show up correctly with my PALS reward number. I am very glad to see that they lost 1/2 star as a result of this review. read more

On March 6, 2010, I took my dog to the Fresno Petco Grooming Salon for a bath and haircut. She was in perfect health. The day after her grooming, my son and I noticed our dog begin to itch. At first, I thought it might be from the grooming bath or shampoo, although she doesn't usually itch from things like that. As the week progressed, she continued to itch on a consistent basis. Her skin began to turn red all over her body. With each day, the redness got worse and she continued to scratch. Her hair began to fall off in clumps. We bathed her with just water because we thought she may have been allergic to the salon shampoo in case you used something new. That did not help. We checked her for fleas by the weekend and although we did not see any, I began to think she picked up fleas from the grooming salon. I bought flea shampoo and gave her another bath by Sunday. That did not help the itching to go away either. I even wrapped her paws with medical tape so she couldn't do any more harm while scratching. She stayed up all night on Sunday night in pain. By Monday March 15, 2010 in the morning, I couldn't watch her suffer any longer and took off a couple of hours from my work to take her to the Pet Hospital where the Veterinarian diagnosed her with Mange. I am convinced that she did not contract it from our home since we do not have any other pets, our dog has not been around other pets, and I have an exterminating company service my house and yard on a regular basis to keep pests out. I contacted Petco and it took two months to finally speak to the right person. He denied this came from Petco although I am 100% certain that it did. They refuse to reimburse me to almost $400.00 of medical costs. Keep your pet safe and away from this business. It is not worth the risk or the expense. read more

Holy crap. I just called them to ask if they have a specific product and this guy on the phone seemed like he didn't get any training with answering phones. I thought I dialed the wrong number and had someones house instead! I was just making sure they had the product before I came in to save gas. But after saying yes curtly, he just hung up on me! Just ghetto. read more

while the other reviews are about petco's grooming dept, this is about their adoption services. I adopted a kitten recently through the cat house on the kings website; i believe petco works with this wonderful nonprofit in adoption fairs every month (not sure how often but do check the cat house web site). I received an email from the cat house organization stating what time to pick up our new fur baby. Pick up was fairly easy; do remember to come with a pet carrier! The staff for both Petco & the Cat House were professional & friendly. I filled out some more paperwork, my new furbaby was taken in the back to get microchipped (very fast & he didnt seem fazed). I believe this was done by the Cat House's staff. I'm from Hanford, & we only have a Pet Smart there. I was really impressed with Petco's selection of cat stuff - way more than Pet Smart. As we were getting into our car, the clerk who had helped ran out (and we parked far) with our bag in her hand! We were so preoccupied with our new kitten we had completely forgotten to even get our stuff! So thankful for her - being from Hanford that would have suuuucked to have forgotten it. read more

This store is HORRIBLE and I'm still fuming over the Assistant Manager (Gilbert) and now the manager (Carl) for NEVER calling ...I went in on Monday, 8/12/14 with my granddaughter showing her all the animals before we buy our usual - expensive Dog food ($40+) and Cat ($38) Food (so you know we spend a pretty penny on our animals per year). There was a long line to wait which actually I could care less about waiting, but there was 4 people in from of me and this guy comes up to open another lane. So I'm thinking like the grocery store where they approach the next person in line thats waiting to help, no he take a guy who flys by everyone else to help him first....(granted the guy one had a cat collar, but still super rude on the customers side...but the cashier really should of not helped him first). So, I ask the lady in front of me to go ahead in his new lane...she said she was fine and I started to go over to the new line. He puts his hand up rudely towards me and then asked the next customer in line to come over to his lane. I really could of cared less to wait, but the way he did it was completely outline....so I said to him "then why did you take the other guy who wasn't' even in line. He looks at me and said "Are you really going to argue with me and then mumbled something under his breath - something to the effect like I don't need this"....I looked at him and I said "really are you serious!" I couldn't believe it! Come to find out his the assistant manager and figured he would of said something after he help those people - no walked to the back and no word. Could not believe it...completely our of line and should not be in retail at all! I was fuming...so as you see I don't' post on this website much, but I needed to BIG time especially AFTER I called Petco home office directly to complain and they ASSURED be that they would have the manager call me. Its now been two weeks and NO call. Will not be going to this store and still pissed that I really think I'll pass PETCO as a whole. I just moved here from San Diego, CA a year ago and the store are great down there...maybe because the home office is there? Here - horrible horrible service! Surprised there open... read more

Rude. First impression was a male worker telling me no photos. Second impression was a lady getting offended that I asked if they sold baby turtles. Horrible customer service. read more

This only applies to the specific groomer I had made an appt with for my Maltese poodle mix. I had taken him to get groomed by Cherie one time before when she worked at the Petco in Clovis. Since she moved to Fresno I was willing to go across town since she did a great job the time before. When I dropped him off, she was on the phone with a personal call, did not get off the phone for another 10 minutes. I reintroduced myself and she said she remembered my dog. I dropped him off and expected he would be done in at least 3 hours. I didn't get a call from her so I went back into Petco. Found out she had an emergency but they weren't sure when she would be back. She had started shaving him down his back, but then got put back into the kennel for who knows how long! They asked if I wanted to take him home and reschedule which I refused! Luckily Ashley and Alicia finished his grooming, but I told them not to wash him due to lack of time. They were very helpful and apologetic and didn't charge me for this grooming which was the only positive thing out of this experience. I will never go back to Cherie again. She could have called me to let me know that she had to leave but she did not. I thought she actually cared about the dogs she grooms but apparently not. read more

I called the store to get thir hours of operation and the girl who answered the phone was very rude. Even if she was busy (why don't they have the hours recorded like most business's?) she could have taken the the time to say "You're Welcome' to my Thank You!'. Instead I just called a dial tone as I was thanking her. Makes me wonder how good their customer service is INSIDE the store? read more

I should have looked at the ratings for this store before using it. I feel I was robbed of $50, and though Gilbert, the manager, spent at least an hour trying to help me, the result was a big fat zero. It started when I bought a $50 gift card to give to the new owner of my mother's dog (she had to give it up at age 90). These cards come in a folder without any slots to keep the card in, and I was not offered a bag for my purchase, so I took it from the cashier and stuck it in my jeans pocket. When I got home and removed the folder from my pocket the card was nowhere to be found. I returned to the store for a replacement within 1/2 hour. After waiting on hold for half-an-hour, manager Gilbert was given instructions to void the previous transaction and issue a new one, but his computer system would not allow him to do so. I went home on a promise that Gilbert would call the next day. He did, only to tell me he could not help me, my $50 was gone! PetCo treated that card (which has a SKU that should be trackable) just like a $50 bill that I must have dropped on the ground. To top that off, Gilbert was unable to give me contact info for his superior. When delivered an automated questionnaire about my visit via e-mail, I dutifully answered all their questions, told my story, and the website told me a manager would call me about this incident. It has been two weeks now and all I have heard from PetCo's direction is crickets. read more