I take my baby Milo every month and half or two to their groomers and have never been disappointed! I've been taking him since he was about a year old and he gets just as happy to see the staff as they get to see him. He can get pretty dirty playing with our bigger dogs, but he always comes back to me super duper clean and happy. Around some holidays you can get a package with a scented spritz and a bandana to match the occasion. This photo was from around Christmas time, he got a gingerbread spritz and a gingerbread bandana .. which he and i loved. Not to mention their PetCo Vital Care+ has a lot of benefits! Every 8th groom is free! As well as discounted items through the store, coupons to use on your next purchases and grooming appointments! You can also use the rewards at their Vet locations, however this one does not have one. read more

Petco - Pet Stores Near Me - Lodi, California

Never had a good experience regards to customer service from the hair stylists. They make many passive aggressive remarks to customers.

They definitely need to work on their customer service. Went in for a few fish. The guy refused to sell me any fish because I only had a five gallon tank and that "wasn't the ideal situation for them." I even asked if I could just have 2-3 feeder fish because my kids were really excited and we wanted to have fish for this evening. He still said no, they wouldn't be happy there. In my tank. Made for fish. Finally we just walked out. It was unreal. read more

I went to this Petco because yelp said they closed at 9 so I showed up at 8:15, mind you I drove from Stockton just to find out they close at 8 . times are wrong but this store is cleaner and nicer then the one in Stockton read more

Groomers department is ridiculously frustrating. They were able to confirm my dog did not have a heart murmur and it was a miscommunication from whoever previously called his old vet on file. The vet confirmed there was no heart murmur. Now they are refusing to groom my fur baby. Not only that, but I had to keep calling them for updates regarding this matter when the manager Kailey said she would call me back and failed to do so. Seriously unprofessional and ridiculous. read more

I came in prepared to responsibly purchase a fish only to be treated with disrespect and condescension. Instead of offering guidance, the staff chose to question my ability to care for an animal based on nothing but their own assumptions it was unprofessional, humiliating and completely inappropriate. If this is how customers are treated, I would not recommend the store to anyone. read more

I brought my dog in for grooming services for her first time. I inquired about the services and was informed that the deshedding service would be best. They told me it would be a couple of hours. When I returned to pick her up almost 4 hours later, she was still damp and still being dried & brushed. Come to find out, she was so scared she pooped and laid down in it so they had to rewash her. Not a deal breaker but when I got her home I noticed that they didn't clip her nails & groom her paws as they were supposed to. The only thing they did was wash, dry & deshed her for $105 plus tip. No trim, no paw treatment or anything else. Super disappointed & won't be taking her back. read more

Rita at Vetco clinic inside this petco was very unprofessional and very rude. I went to get my kitten a shot there and the whole check in process was awful. Even with explaining the packages for me and not even knowing what shot I was there for when I was there last time, this was just another dose she was lazy and didn't want to look it up. She just kept trying to sell packages to me when I said no thank you and had an attitude. I ended up leaving I was so offended and am also going to talk to Vetco supervisor about what happened. The last time I went there when I had someone else I had such great service. I'm very sad she ruined it for me. I don't ever want to go back. read more

We had an emergency tonight with our Boxer just before the stores closing time and one of Petco's cashiers, Julia was so sweet to go out of her way to make sure we were taken care of. Thank you so much Julia for everything! read more

The staff use to be friendly & helpful...what happened??? I brought my dog here for training approximately 2 yrs. ago and always shopped here...not sure I will be coming back...Rude people! read more

We've definitely become more frequent customers of Petco in multiple cities. I tend to like to visit the one in Lodi simply because it's much cleaner and the staffing is much more friendlier. We're definitely becoming more acquainted also because they have the Vetco which is their vet clinic part of the business, I find that pretty convenient to be able to do your shopping at your pet grooming and pet pet clinic situations taken care of as well. Some items do seem to be a pretty bit on the costly side so I should try to take advantage of their promotions on items and then also signing up to be a Petco member to get the rewards. I definitely check out the clearance sections. For the most part they do seem to have everything that you would need but sometimes it just depends on if what you need is available or in stock. But overall pretty content as a customer here read more

I took my dog for a grooming and a bath. It was his first time and he had his collar tangled up therefore I asked for it to be cut off. I never asked them to throw it away. When it was time to pick up my dog I went to my car and it seemed as if they didn't even wash him. I ended up going home and washing him on my own. I later called to ask them about my dogs collar because I wanted his name tag with his information and they said they had throw it away. I never asked for it to be thrown away. Horrible service, very unfriendly and unprofessional. I have never done a review before but this made me really upset. We won't be coming back! read more

I came in the other day with a friend who needed to grab a flea collar and some treats for her geriatric kitty and I was pleasantly surprised. Logan greeted us with a friendly welcome, the store was clean and organized and we were able to find everything she needed. We also got to look at some adorable chinchillas and bearded dragons, so that was a plus! I was excited to see they had a grooming area but it was closed when I was there. I would love to try their services in the future and update my review. The bathroom was also closed as we were told they don't have the staffing to keep up with current cleaning regulations. I probably spend more money on my dog every month then I do on myself, so I loved the clothing area and that it had a large sizing guide. The store seemed awesome but I typically do most of my shopping online because it's more convenient for me. Coming here made me realize it is also quite fiscally smart, as, while we were waiting in line, I saw the EXACT potty bags I had just bought for my pup on amazon. I had to check my account on my phone quickly to make sure because, while I paid $8.17 online with free delivery, they were $28.99 in this store. I understand that brick and mortar stores have to have higher prices due to higher overhead, but I will probably continue shopping online. Outside of the prices, I actually enjoyed my trip to the store, so if you prefer to shop in person I would recommend it and I will probably be back soon to try out their grooming service when they are open. I would also love to grab my pup some of the custom made cookies that were so cute! Our cashier Dawn was also lovely and friendly and I would give the customer service here 5 stars easily! read more

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No stars it made me put 1 for this place I booked an appt for Saturday at 3:30 they then called and said they wouldn't be able to take her and I said OK what about Sunday? They scheduled me in for 130. They kept my dog for 3 1/2 hours and text and said she was ready for pick up when I arrived they said they lost track of time and didn't even groom her. She was supposed to get a groom and a bath and walked out with just a bath and they still charged me for a service that was not completed and decided to get an attitude about it. I'm a very understanding person, but I can't be understanding to a company that doesn't even call the customer to tell them they're unable to groom their dog, but keeps my dog for for 3 1/2 hours. read more

Charged me twice for online purchase. Still haven't heard back over month. $73.85 out the window.

The grooming salon is simply the best! So very caring attentive and professional especially the Salon manager can't say enough good things about her. read more

If I could give this petco zero stars for my experience yesterday I would. This is the worst petco I have ever been to, the staff (shift supervisor Evelyn in particular) was extremely rude and very insensitive. For an establishment that claims to care so much about pets, they really dropped the ball here. We waited about ten minutes, while the three ladies at the front checkout chatted away, for another busy employee to come assist us in the aquatics department. She was vocal about her irritation of the other employees laziness, stating one of them should've helped us instead of sending her as she was with another customer. after telling the pet care partner our set up and selecting our fish we made our way to the check out counter to buy our fish and our items. Two of the three girls were still taking and on their phones, the girl who helped us in aquatics complained to the other girl about how unprofessional the two girls were being and how she needed more help. It was unfortunate to hear. Oh, before we move on the women's bathroom was completely out of hand soap, toilet paper, and paper towels! Upon arriving home our fish passed away so we made the journey back to Petco to return our dead fish and see what had went wrong. Our five year old daughter set the fish on the counter and told the lady what happened, she was of course visibly upset, the employee called for her shift supervisor (Evelyn) to come refund us. When Evelyn reached the counter she told us she would refund us this time but that she "wouldn't be selling us any fish for two weeks since these died." Ouch! First of all, we weren't thinking of new fish right this second, we were still very upset over the other two fish, second is that how you really approach the situation in front of a child, one who is upset about the new fish she just bought herself and named? I understand the policy, but the deliverance was not there at all. Not even an "I'm sorry this happened." Anyways, She proceeded to talk down to my mother in law with the most atrocious tone in her voice while we were trying to process the return and claiming again that they won't sell us any fish for two weeks because they care about who their pets go home too, not that we even asked to repurchase, and the other employee asked in Spanish, in front of my daughter, "do we throw them in the trash?" Geez!! Couldn't even wait until the kid walks away to ask about trashing them? At the end when I asked what her name was, she replied "Evelyn, it's on the receipt if you'd look." Over all, this was the worst experience we have had at a petco in all the years we have shopped here. I will absolutely never return and will be looking for an establishment that actually cares about their pets and customers. read more

Petco - Pet Stores Near Me - Lodi, California

Again tried this time to make an appointment to have my dogs nails trimmed and they cancelled it the next day. Tried walk-in before and they told me several hour wait.(who has time for that) Going to look for a groomer closer to me that actually wants my business and DEFINATELY would not recommend. read more

If I could give this place a 0 I would. I brought my dog in for grooming and when I picked her up her eyes were so red. It looks like they didn't clean her eyes and I specifically asked if they clean the ears and they told me they do. I went home got her off the car and looked into her ears and not a single thing looked clean. For $70 you would think they would do decent but not even the bare minimum. Customer service Amanda was awful they would only offer 15% back, Seriously? They put you on hold after hold. do not bring your dog here! read more

Petco - Pet Stores Near Me - Lodi, California

I got major racist vibes from two employees here, two different times. A girl with short brown hair wouldn't give me a bag for all of my items. She just watched as I tried my best to carry all the stuff I bought while also holding my dog. I assumed they ran out, but then the person behind me was offered a bag. And the last time I was here, the cashier, a white dude with long red hair, completely pretended I wasn't even in line and helped two white women, who had way more items than I did ( I was just buying a toothbrush for my dog) instead. And even after he rang them up, he carried on with a conversation with them as I waited. He made it very clear he wasn't going to ring up my items. Also, I noticed that all the good reviews of this store are only from white people whereas every person of color had experiences like mine. I got your message loud and clear, Petco employees. You won't have to worry about me stepping foot inside your store again. read more

Thank you to Petco and to Taylor for cutting Tito and Otis's hair so well! They are ready for October now! Always a great experience for us! read more

Petco - Pet Stores Near Me - Lodi, California

This place is horrible for dog grooming. My poor dog looked horrible I was upset that they didn't bother trimming him from the sides and had him there for over 4 hours. I had to find a last minute groomer that has patients. Please don't go there if your dog is scared or has some anxiety and young not worth wasting time and then looking for same day groomer. read more

Petco - 4 hours and they didn't do nothing but shave a portion so upsetting. - Pet Stores Near Me - Lodi, California

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Thank you Kayr for such awesome customer service today!!! I requested curbside pick up only because in the past I've dealt with a Keanu! That one was so rude I decided to drive to Elk Gtove and but my pet needs for the last 6 months! Even at curbside pick up she was rude as hell. Keanu is the type of associate that needs yo be kept in the warehouse area away from customers!! Today I met Kate!!! If continue to encounter her I will definitely come back!!!! She came out with my items, even though she had a mask on you could tell she was smiling!!! She greetef me then checked my ID and placed my 2 large bags of food in my trunk respectfully. Thank you Kate!!!! Again I'll give this site another try as long as I continue to get service as I did today!!! read more

I scheduled online and picked the treatments I wanted for my dog to receive. When I picked her up they had added on other services I didn't ask for and changed me for them. They wouldn't refund the extra charges. Her haircut looks good but they didn't cut all of her nails. Not great for the price of their services. read more

I have chose Petco over any other pet store retailer for all of my pet's needs for the last 10 years. They were my go-to for all of my pets through-out the years, from the salon, donations, training, food, toys, treats, litter, etc. I purchased an automated feeder from their store during the holidays, hoping to rest assured my pet would be fed day and night while we went out of town. The feeder worked for 2 days before we left town, although we did see the battery light was on, indicating a low battery. A neighbor checked on our pet while we were away and came to find the feeder was dead, although battery source was being "charged" with back-up, brand new batteries installed. Our family pet suffered malnutrition anywhere from several days up to 2 weeks. When addressing the defective product was sold to me with an employee at the store, they were cold, rude and didn't provide any options to make this right. I spent $119.99 just for Petco to say sorry, we don't care. My family will never spend another dime at any Petco location, and advise others to spend their business elsewhere. read more

We took our dog Leo to Petco in Lodi for grooming. I will not mention the lady name who cut his hair. But the job was so bad our dog is Red All Over from clipper burn. He has clipper burn from his anal to his ears, including back paws, private areas, and elbows. Our dog will not eat play and drink water he is in so much discomfort all day long. We now have to force our dog to eat out of our hands, which we have never done before. All because someone miss treated our dog so careless behavior. Now Petco has agreed to help with his medical bills, but this is not the point. We want our dog back. We miss our loving, friendly, caring dog. Please take our advice. Do not take your dog to Petco ever!!!!!!!!! I can't believe someone would hurt a dog so badly that she should resign ASAP. We now have to place a big plastic cone around his neck so he will not lick the cream off his body. Which has caused even more anxiety and stress to the situation. I can not stress enough to protect your dogs from this Petco store in Lodi. read more

Very disappointed in the grooming salon, specifically the "ZOOM GROOM" Understandably, my dog is a bit neurotic therefore they gave him the option of the "zoom groom" in which they push him ahead so he's less frantic. His appointment was at 3:15 and at 3:38 they called and said he was ready...really? 23 minutes. I was excited but skeptical. They brought him out and he smelled great. A 23 minute appointment with the VIP and basic bath= $65. However, she stated she wasn't able to buff his nails but ended up not adjusting the price. I don't understand what the $65 charge was actually for besides him smelling good. His nails are clipped, but not buffed, and still a little unkempt in his coat with still a lot of loose hair. I'd like a refund because i won't be coming back these services or to purchase from this store. Extremely disappointing. This the only salon that has ever done this with my dog. I tried to find something closer but realized the grass isn't always greener. I'd rather pay $65 at bear creek in stockton knowing that it would be worth it. read more

grooming department never answers their phone... (8 of 9 attemps). Now I have to go to other groomers that DO answer the phone...

I would not recommend this groomer. They do not do a good job of listening. Asked multiple times that they do not shave certain areas but they did it anyway. This wasn't the first time that they did not listen so we will be finding a different groomer. I gave a one star since they smell good and are very soft after but they look absolutely ridiculous and not like our dogs. Very upsetting. read more

I took my 1 year old dog in to be groomed. From the time I got her home to the next afternoon she lay on my lap shaking. She had two cuts on her that she didn't have prior to going there. I have had her groomed several times-before and never had a problem or complaint about her behavior. She was definitely traumatized. I ended up having to take her to the vet for her wounds. She was given antibiotics and a topical medicine. I will never go back to that store. read more

Awesome service and employees! I want to express my gratitude to Aubrey and Kate at Petco. After losing my iPhone, I came back an hour later, right at closing time. My phone was found and they returned it, refusing any type of reward. Glad to have my phone back and thank you to these honest employees! Five stars! read more

This is the best Petco I've ever been to. Amanda and Jude were the most kind and helpful people with a lot of knowledge about Petco animals and their care. Truly a pleasure. I will see you guys soon. read more

Don't expect any apology compensation if they make an error. Had a 9:00am express groomers appointment. I received two text messages confirming the appointment. I arrived on time to find the groomers closed. I spoke to the manager; it seems the groomer my dog was scheduled with left two weeks earlier. No one bothered (management) to go into the system and either reassign or cancel appointments. No attempt to call in another groomer, no offer of Petco points or free next grooming appointment. I kicked up my dissatisfaction via phone complaint never heard back from anyone. That's what you get when you work with large corporations rather than your local Lodi groomers!!! read more

Please don't bring your pets here to get groomed! Literally witnessed one of the groomers while waiting in line being so aggressive to a puppy and yanking it's hair off while brushing. She did not look like she cared either. A dog is already scared at the groomers. I just don't recommend any petco grooming service, especially after what i saw today. read more

Its nice having a Petco in Lodi, I am tired of dealing with all the traffic in Elk Grove. We used to shop a lot at the place in Lodi that is now "Pet Supplies Plus" but since they changed hands the prices have skyrocketed (I pay $38.99 at Petco for my bag of dog food that Pet Supplies Plus charges $53.99 for). Petco is nice and new, very clean. Everyone that has worked there has been very nice and helpful. My only complaint is often times it seems as if there is literally only one person working. I rarely see more than one or two people in the entire place (one person at the register and one person on the floor), management should considering having more representation on the floor when customers need help finding something or have questions cause I've had to walk all the way to the front register from the back to ask a simple questions multiple times. Prices and selection are reasonable. The woman who I see frequently in the fish department seems to know her stuff. All the tanks of the fish and animals seem cleaned compared to other place. This is our go-to pet store now. read more

I bought my daughter a chinchilla and was told I had to purchase a cage and all the other items he would need from petco to be able to purchase the animal. As a reward for good behavior my daughter has been collecting all the items she would need to care for her pet. Petco wasn't trying to hear that, so I bought the items needed to buy the chinchilla with plans to return extra items. Well let me be the one to tell you what kind of dumbass 100% 30 day money back guarantee policy they have on their animals. My return policy was voided by me returning the cage. They don't care about the animals or the care they receive. My daughter wanted an animal she could hold and cuddle with (not a chinchilla) in the attempt to return the animal I was told returning the cage voided their guarantee and they couldn't gives refund because they are unsure of the type of care he received, but if I wanted to surrender the animal they could take him! Wtf that's crazy to me. I won't shop at that location ever again the attitude of the workers and the lack of service is ridiculous thumbs down Petco read more

Will never do business at this location again. Training was not beneficial at all and entire staff was unprofessional. We paid $300 for the training, went to one session and attempted to get a refund and even corporates customer service turned out to be horrendous. Don't waste your money here, get a real trainer. read more

Been with Petco for the last 4 years. Service was fine, lots of different brands to choose from, but the reason that kept me with petco and not with other pet store was the great staff! The manager, Logan, was very knowledgeable, friendly and always here to help you choose the product or solve the issue. Pet trainers were also great. Unfortunately, now it's gone. For the last three times I've visited Petco, I've met the new girl (I believe manager). I don't know her name as she never wears any name badge. Not friendly, even rude, always with the sour face and has no idea what's going on at the store. I tried to find an info about puppy training, particularly needed a list of vaccines needed. She said she doesn't know and maybe (maybe???) I could find that info on their website. Today I stopped by to pick up some dog food and this lady didn't even say "Hello" back to me, I was totally ignored. Rude. Luckily we have other pet stores nearby so I'm not coming back as I'm not feeling welcomed anymore. read more

Just your standard petco. Decent selection, average customer service but can be thin in headcount sometimes. I've had to wait in line at the register for 10+ minutes a few times. My first choice is Pet Supplies Plus. read more

Worst service ever! I WISH THERE WAS A NO STAR! DONT, I REPEAT DON'T TAKE YOUR DOG HERE. I take my dog all the time to Petco to get his grooming done this is the second time I took him to Lodi just because Stockton didn't have a opening. When my husband picked up our dog he stated that the employee said he nibble them so there weren't able to trim his face. Ok I get it but why not contact me to let me know? Also let me say the service only took 1hr? What does this say ? That they didn't want to work on him out of the 30 time I take my dog to get his grooming done at stockton PetCo never have I ever had a problem with my dog nibbling. So they charge for a service that they didn't want to do? No, wonder why they warn me not to bring my dog to Lodi Petco! When I spoke to the manager KAYLIE about the situation she got really rude with me and said she was the one who worked on my dog and would I like to bring him back. Off course not why? First off you were rude to me, second of all my dog nibble you like you stated why would you want me to take him back? 3rd you as the employee didn't even want to work on him at first seem like you just rush your way through so am I comfortable to bring him back HELL NO! Please don't take your dog here go some were else. The manager is Rude, Petco please go back and train this manager to speak to there customer better, if I wasn't satisfied with a service that was done on my dog if she would had reply with respect I would had been ok with it, but by the way she replied to me I don't know what is she capable of. Also for her to say I want a free service, how do you even have the audacity to say something like this to your customer ? Ill pay for a treatment done correctly but seem like you just want to take people money and mess around with people pets and lie about a service you didn't do. FYI! THEY LIE ABOUT TRIMING MY DOG FACE AND EARS, THEY USE THE EXCUSE HE IS NIBBLING JUST SO THEY CAN RUSH THERE WAY OUT. IF YOU DONT HAVE THE PATIENT FOR A ANIMALS PLEASE DONT WORK HERE, PETCO PLEASE GO BACK AND TRAIN YOUR MANAGER OR YOU WILL CONTINUE TO LOSE SERVICE OVER EMPLOYEE WHO DONT WANT TO DO THERE JOB RIGHT AND HAVING A RUDE MANAGER WHO DONT HAVE PROPER TRAINING. read more