Came here to get flea medicatiom at vetco. Didnt set up an appointment because we thought you could just buy it. They took us in anyway. To get flea medications, your kitties would need to get a free check up where they get weighed. 1 of them is under 6 months so we could only get a 1 month supply, while our other boy is almost 2 years so you can get 1 month to a year supply depending on which you prefer. The vets and vet tech were so nice to our cats. One of them kept trying to sqirm away. Customers here are also so poilte. When theres a line for vetco, pet owners space themselves so other pets dont get scared. They had a clearance section for christmas items. We got a couple of lambchops on sale :) Also saw lots of cute kitties up for adoption. read more

I am writing to formally report a tragic incident involving my bulldog that occurred at your vetco clinic on March 21st, 2026 During a visit for routine vaccinations, the veterinary staff attempted to draw blood and administer medications. The staff appeared unable to locate a vein and pricked her repeatedly. Even had to change needles and weren't successful at drawing her blood. This process caused my dog extreme stress and respiratory distress. I had to rush her to an emergency veterinary hospital immediately afterward. They administered cpr, but unfortunately, they were unable to resuscitate her, and our fur baby-girl died. I believe the lack of professional handling and the repeated unsuccessful attempts to draw blood directly led to her death from overwhelming stress and lack of oxygen. I am not seeking to get compensated I am only trying to make awareness of this situation to others that may have bulldogs or similar hard to breathe breeds, to be careful and don't really on all vets to have your dog best interests at heart. read more

I have been bringing my dog to Petco grooming for over 2 years, but my recent experience was extremely disappointing and made me decide not to return. One major issue is the inconsistency between groomers. Every visit feels different because not everyone follows the same check-in process or standards. Pricing is also unclear. My dog weighs 48 lbs, yet I was charged the XL rate without a clear explanation. I chose not to argue because I wanted to trust that my dog was in good hands. The most frustrating experience happened during our recent appointment. My 10-year-old husky recently had bloodwork done, and while there were no major issues, my vet simply recommended monitoring and possibly seeing an internal medicine specialist in the future. I disclosed this honestly to the groomer during check-in, after arriving for the appointment and preparing for the bath. At that point, I was suddenly told I needed medical clearance from my vet or specialist before they could proceed. If senior dog policies are truly that strict, why wasn't I informed beforehand? We had not visited for about 2 months, yet nobody called, texted, or notified me ahead of the appointment. Instead, I was told only after arriving and preparing for the appointment, wasting my time and causing unnecessary stress. The staff member who opened the grooming door was also visibly unhappy and unfriendly, which made the entire interaction even worse. Long-term customers deserve clearer communication, consistency, and better customer service. read more

This is my go to spot for all my cat's needs.Conveniently located by my house.You can take the little street in front of the mall to it.I really like their selection/prices.And their customer service is always on point. read more

Absolutely horrendous treatment of small animals. Specifically went in for a jumping spider the person that helped me was a female employee with a short spiked hair cut. This employee proceeded to tap the poor jumping spider boxes extremely hard trying to "see where they were" i had to point out that 3 of the five they had were dead. The spider that was alive was TINY and they had a huge cricket in their small box for them to eat which is impossible. Awful sad cruel experience. Extremely disappointed. Also the whole store was a complete mess with zero effort in shelf organization. Would give negative stars if i could. read more

Horrible service, made an appointment for my dog to get a bath. I even got the confirmation text, once we arrived at 1pm the manager she stated they had no groomers. We asked when she found out that she didn't have any groomers, she stated a a few hours ago. Common sense would have been to call and let us know. We drove 1 hour in traffic. For being a manager PETcO really needs to train this people. Any other store would have called and informed its customers, not have them waste 3 hrs of their day for nothing. Petco lost all of my business read more

Came in towards the latter end of operating hours on a Sunday to pick up some dog & fish food. Prior to checkout I noticed there was a 10% off for placing online but picking up in store. Thanks to Matt and Ludwin, I was able to coordinate the pick up and purchase of the pet food I needed all while scoring the discount. Both the gentleman in question were incredibly helpful and no hassle making the last of my Sunday errands go smoothly! read more

Stopped by on Saturday and meet Susan Powell with Sweet pawz & Meows. Cat adoption. Cat adoption awareness is not a priority over Dogs. This loving amazing woman gives all her kittens / cats the opportunity to be adopted by loving people. I hope all of you can come by and support this non profit organization. Donations I understand are very much welcome. ​ read more

I went in for sand for my Red Ear Sliding Turtle. Nicole, who shares the same name as me was very nice and helpful. She gave me options for my turtle's environment and she also helped me carry the 20 pound bag of sand and she helped me decide on an aquarium tank that was 10 gallons more than the tank I had. She helped me carry the tank to my car and I really appreciated her help since I have chronic back problems. My turtle seems so much happier in a larger tank with sand. Also, another employee had assisted me in gathering everything I needed such as a heater, thermometer, screen cover, lamp, bulbs and filter! I was also assisted in buying a rock with a cave! This store was very helpful! They got me on the right path for my family's pet turtle, Squirt! read more

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Don't waste your time if you have a bulldog. I took mine in this morning, and they refused to bathe her because she has a congenital back issue that all bulldogs have. This is the third time I've been in the store and sincerely the groomers look miserable: dead serious, no smiles, no customer services skills. It's only convenient because they are close. It's also clear they're afraid of the management, because they didn't want to even talk them about my dog. If they were going to refuse to bathe my dog, I really wish they would've done that before I brought her over there. UPDATE: Petco responded. My dog is not old nor is she on medicines. They didn't even ask. Other non-vet businesses have groomed her. It's a shame you Petco doesn't value their customers and just another example of their lack of customer service skills. read more

Do better with your fish and plants it's always a sad sight walking down that aisle and the limited items available to us for them is so limited and most of the time half the shelves are empty and plants are dead and the frozen fish food half of them are old...only time I buy anything is for the fish tanks that are on sale other than that I never walk out with anything read more

Came to the store because they sent me the wrong dog food in my order. Had to wait in line twice and when complained to the manager all I received is "unfortunately it happens sometimes". Idk what is customer service nowadays, but good job petco, I know the employees don't care but I am never coming back Viral care premiere was easy to join at the checkout counter but a pain to cancel, they don't have a direct number, you have to call the general support line and be transferred, and they have different business hours Just switched my subscription to a different company Keep hiring these ignorant people to sit at the checkout counters and you will do just fine Petco! read more

Grooming Manager of the grooming department I think her name is Alejandra was not there when I went back to pick up my baby dog. I had to wait for one of the other ladies to bring me to cashier for me to pay then come back to grooming department and wait for the ladies to be able to finally bring my dog to me. Also she scrapped all paws of my dog. She is an indoor dog and never goes outside. Her paws were cut at the bottom. It made me so upset she hurted my dog like this when i keep her safe indoors. Terrible job. Donot bring your doggies to her. She will not be slow and careful with your fur baby. read more

Petco - Pet Stores Near Me - Montebello, California

Never really had an issue with the Petco same day delivery until two weeks ago when I placed an order for dog dry food, the DoorDash driver delivered to the wrong address and I contacted Petco directly and they told me there was nothing they could do on their side which was disappointing to hear, on the other side I could not contact DoorDash either because the main provider was Petco. Eventually I had to reach my card company and dispute the transaction because of a missing package and mediocre customer service. read more

The update is they took care of my cat today, Daniela, Melody, and Dr. Chow where amazing and complete opposite of my last visit with VETCO, thank you for taking care of Smokey and I. Appreciate you three! read more

The employees are always nice, and the store is always well kept. Easy to find what I need quickly

Grooming Service My senior dog has cataracts and was refused service because of this. I walked in for his appointment and was told they'd been calling and texting me all week but I have zero proof of that. I paid for the premium service petco/vetco on the app for the purpose of getting my dog groomed. Waste of money. read more

Don't even bother trying to get your pet groomed here if your dog is older or has any kind of health issue. I was declined the first time because I didn't have a note from my vet that my dog with a heart condition could get groomed, then the second time with the note from the vet they still declined it, probably since it was "a weekend and they were so busy" already. What a waste of time. The retail store itself is fine, occasionally smells like cat poop, but the people outside of the groomers are all nice enough. read more

I've been to a lot of pet stores, but Nathan at Petco is in a league of his own! Not only did he help me find exactly what I needed for my pet, but he made the whole experience feel like a breeze. His warm smile and engaging personality were just the icing on the cake. Seriously, someone give this guy a raise for spreading such good vibes! I'd come back just to see that irresistible smile of his. 10/10 would recommend for both pet advice and some serious eye candy. read more

Don't go to this location for "vetco" services. I had an appointment today for flea medication and there was no one there. There's no signage to tell you if there even is "vetco" services available. No one was answering my calls to help. I'm gonna call corporate, just warning other people not to bother with this place. read more

Top notch customer service and expert grooming service. My dog was a few weeks overdue for grooming and I was looking for a same day appointment. My regular petco had no availability and the 2nd nearest (back up) petco had one appointment available. However Montebello had several times available. So I decided to try Petco in Montebello. This Petco is furthest from my house than the two I normally shop at, but this Petco will definitely be the one I will be coming back to. The level of customer service I received was top notch. I brought Itzy (my dog) into grooming and was welcomed by two very friendly stylist. I was nervous about leaving Itzy for grooming at a new place, but they made the process easy and I left feeling comfortable that she was in good hands. A few hours later I got a text letting me know Itzy was ready and had done really well. I picked up Itzy and was welcomed by a whole room of stylist that were super all super friendly. Itzy was very excited to see me and while usually her excitement is only special to me, the girls all made really sweet comments. It was kinda sweet for them to acknowledge that. My stylist was Grecia A and she did an A+++ job of grooming Itzy.Itzy's nails looked really smooth and even. I could tell she gave some attention to brushing her teeth really well. I could not be happier. And I look forward to bringing Itzy back in a month for another grooming with Grecia A. read more

Petco - Pet Stores Near Me - Montebello, California

This review is for their online pick up process. I placed an order online for a few things because I thought it would be pretty quick. No curbside pick up available. The online pick up station is to your right as soon as you walk in the store. I didn't see it when I walked in and there weren't any signs to help. I stood in line to get help. There were a few people ahead of me. I noticed their small sign while I was in line. I left the line to go pick up my order. No one was there. The cashier saw me so I thought she would call someone to help. 10 minutes later and not one person came. I went to ask the cashier for help and soon realized that no one else was helping her. I didn't see any other employees. She looked overwhelmed. She was the one handling the line and online pick up. Poor thing. There should have more people helping customers. I am better off just going in and getting the ite.s off of the shelf or goin to a different pet store. read more

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DO NOT COME HERE!! These people are very rude, they denied service to my dog and when I asked them why they said it was based on a note from a year ago! My dog is barely one year, so how do you even have a note? Worst customer service, tried to talk to the lady and she was very rude to me. read more

This is the worst visit today . This girl Evelin she sure hates her job . Just attitude n that piercing between her eyes looks ridiculous to have during work hours . We asked her a question regarding a promotion they had she looks at us with a dirty look n confused she says what are you talking about WOW really that's how you a answer a customers then she walks away to ask another employee what the promotion was . She then says yeah there's a promotion blah blah blah time to ring us up she is in a bad mood Scans items twice we literally telling her mam scanned twice she says no it didn't ma am I'm looking at the screen . bruh omg what happen to the old employees I love Petco and doesn't feel a friendly pleasant environment anymore . Please update employees who actually loves pets and enjoys to be here helping customers with the animals needs . read more

The staff here are RUDE. They avoid eye contact when you're trying to find help and when you get a hold of one of them, they make you feel like such an annoyance. I don't know what's up with this location, they don't even bother to fake customer service. I will only come to this location if it's an emergency. read more

I've been here a handful of times... and honestly wish I lived closer. The service here and friendliness of all the employees is great . I've been to my neighborhood Petcos and don't get the great vibe I get from this one. I particularly look over the reptile sections and they are well managed, clean and eye pleasing. You can tell that the reptile specialist here takes good care of the pets and their specific needs. And every time iv had a question or if I would like to see something the Reptile care person, Wendoline is so helpful. She really takes pride in her job and always is so helpful and informative. I WILL be coming back! read more

Hi me and my brother were there just recently. And everyone is very friendly. Plus The reptiles are so good taken care off. And we still see our favorite employees since before we moved. She's the sweetest. And always answers all the questions we have about any reptile there is. We have bought our African emperor there and our dessert hairy there as well. But we notice she has so much knowledge on this pets. And always greets us with a smile and a hello. Thanks to her we leave happy with a new pet when we go. Thank you for having great employees like Wendoline she knows are her reptiles. And offers great customer service. read more

Ive had my issues with this Petco to the point Ive driven out of my way to Petsmart only to find they aren't much better customer service wise. But this Petco's grooming customer service could be better. Made an appointment for same day service for our dog that we took there a year ago for grooming. Shortly after we received a call that they could not groom our dog on the weekend because our dog "has a hard time with everything and needs alot of time to be worked on" This was based on notes another groomer made a year ago. I was not aware of this issue and when speaking with the customer service person, she was fairly rude and matter of fact about it. Perhaps if our dog was so difficult for them they could have told us at the previous grooming that they have this rule about grooming "difficult" dogs on the weekends. Maybe it's in the fine print somewhere. I dont know. It's not a huge deal but think it's worth noting. Also, FYI, they ask for tip BEFORE they even bring your dog out, which is kinda odd. read more

They barley had any fishes. And there was nobody to come help I took off. Besides I was looking for a bottom fish and they had nothing there. 1 star!!! read more

Please whatever you do DO NOT bring your pet here to get groomed. I came in on Jan 13 to get my dog groomed. He's a small 5yr old 6lb dog. On top of them calling me with the nastiest attitude stating that I needed to be there at my scheduled time because even if I'm a minute late they won't take him, and I couldn't come in 5 min early because they won't take him, they also hurt my dog. He's a perfectly healthy pup at that! GRECIA IDK WTF you did to my kid but every time I go to pick him up he cries because something is hurting him. I took him in perfect health, happy and wagging his tail. After I picked up my dog I noticed his tail was tucked in and he had bad anxiety! Wtf did you do to my dog! Did you drop him? Did you strap him too hard? Wtf did you do? Anytime I go to pick him up he cries in pain and I have no clue where his pain is coming from smh. Please please PLEASE do not get your dog groomed here! 01/16/25 I dont give a damn about your apologies! I just want to know wtf happened!? Did she drop him? Cut him? I just want to know wtf happened so I can help my kid! Best believe there will be consequences! read more

They employees are so awesome and friendly! I recommend this location for anyone looking for pet things! They have everything you need.

We took our pet here for his vaccines because it closes to home. We didn't realize it's a mobile clinic. It's such a hassle to get answers especially with prescription. They had me call Pasadena location for questions. When I called Pasadena, the people said I have to wait until my next visit to ask because they don't have the answer. I'm new to this area and unhappy because after they transferred me to many people, I still didn't get my answer and I guess I have to wait until Feb for my pet next visit read more

5 stars for 1st visit to this location for fish tank supplies & customer service at the cashiers Location: same plaza as the Montebello Edwards theatre, Sears used to be here, next to the old Montebello Costco plaza before it moved years ago Parking: Very spacious, plenty Customer service: 1st time here a while ago to exchange an ornament I purchased for my fish tank. Line moved quick, multiple cashiers available at the time, the guy who helped me out was chill and very respectful. He was quick to help me and I was out of there within minutes not including my browsing time. INVENTORY/STORE CLEANLINESS/CONDITIONS: In comparison to Petco at both Pico Rivera & El Monte (Valley blvd), this branch seemed to have way more fish supplies on the shelves. Maybe I went on a day when they restocked but there were plenty to choose from. I hate having to pick up at various locations just for 1-2 items - not worth to even pay shipping costs. I saw many other reptile tanks like turtles, snakes...& birds, etc. Great place to bring the kids to browse around to avoid the sun. A/C was on blast so the store was really cool & fresh, unlike other loc. which felt more humid. Dk if that is good/bad considering the needs of the various pets they have on site. EXCHANGE/RETURNS FISH: They accept exchange/returns on dead/live fish w/in 30 days from purchase - they guarantee their live fish & invertebrates will stay alive for 30 days. I went through a quick & easy process at a diff loc. Bring dead fish inside a bag as proof. For live fish, I brought it inside a Ziploc baggy w/ my tank water. FREE TANK WATER SAMPLE IN STORE: If setting up a new fish tank & you haven't purchased your own water testing kit, you could bring a sample to the store & they'll test it for free. That way you'll know whether the water is safe for your fish & what supplies to purchase to maintain the water pH levels, water hardness, ammonia, nitrites, nitrates, and O2. ONLINE PURCHASE W/ PAYPAL & REFUND: They will NOT issue cash back refund if you paid online using Paypal. They issue a store credit card which you can only use in store only I think. This is lame really. I returned 2 tanks due to size & now stuck with a big balance on the store credit card which will probably take some time to use up. Now, I just pay online using my debit/credit card, not Paypal. RESERVE PRODUCT ONLINE/IN-STORE PICK UP: You could reserve an item online & pick up at the nearest store/curbside pickup. But keep in mind "availability" does not reflect current stock until 48 hrs on their system--so your item may actually be canceled & out of stock. IN STORE PRICE MATCH: Pull up your phone displaying item you want from their store for the assistant to price match it. They need the stock # I think. Hope my experience was helpful lol In conclusion: Highly recommend this particular location :) read more

Petco - Artificial plants for your fish tank although I recommend live plants - Pet Stores Near Me - Montebello, California

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Went in the other day to look at the cat for adoption and I guess I stood there too long because I got flea bites all over my right arm and shoulder! read more

Fyi! Call first just in case. Closed earlier that posted online. Management pay your employees well. read more

Petco - Pet Stores Near Me - Montebello, California

Terrible customer service! They were suppose to e-mail me on my online order but never did. They won't hold beyond 4 day of the item. How am I suppose to know it's ready if they never gave a confirmation pick up email or text message. I am disappointed in such a crappy service. When I went to pick up the order the 4th day the lady said my order # isn't found. So stupid! read more

Grooming Service After making an appointment for my dog, I arrived on a rainy morning for my appointment and the staff and the office manager decided to not to take my dog due to her age. They didn't have the courtesy to call me in advance and informed me that do not accept elderly dogs. All of the staff were rude and bias because of my dog's age. I was not aware that Petco grooming services discriminated against elderly dogs. Their grooming services are sub par to say the least. I DO NOT RECOMMEND THEM FOR ANY TYPE OF DOG read more

Adriana has the best customer service, I bought a little pet. She was so sweet and helpful !! Thank you

Grooming service We usually take my dog to PetSmart but since they weren't available we ended up going to Petco. BIGGEST mistake ever. When we dropped him off the room didn't smell but when we came to pick him up it reeked. They also didn't allow us to see MY dog until we paid, and now I know why. Usually when I pick him up from his bath he smells fresh and clean. Since I couldn't really smell him bc of the bad odor in the room, while driving back home I could smell the odor still, when I got close to my dog, I realized he smelled like the scent from the room and a mix of wet dog and shampoo, they definitely had done a half ass job. They even left his coat feeling rough from his lower body. I had to come home and shower him again bc of the bad odor, definitely not worth the $50 read more

The grooming salon never picks up their phone. I wanted to ask if they had time for a dog nail trim and if my dogs shots were in the system. Never answered, but on the petco website it says it's a walk in service. So I walk in for the nail trim with my shot records and they ask if I made an appt online. There is no way for me to make a nail appt online....because it's a walk in service! And then the groomer asks if I wanna make an appt. I agree and I'm thinking it will be that day. No, she wanted to book the appt for a walk in service 4 days away. Of course I didn't make that appt and I went to Poochie's dog grooming instead and I was very happy by their service. They didn't even need my pets shot records and they answered their phone. read more

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