Ordered a bag of food online & when I went to pick it up the lady at register walked across the store , threw the bag on the edge of the floor & said "your order is over here pick it up". Then they want higher wages.. read more

I always bring my dog for his grooming appointments with Ashley, she's super nice to him and takes really good care of him. My dog is not a friendly dog as he's a rescued he doesn't really like people as much but he's really comfortable with her. She takes good care of him.. She always get excited to see him as well as he does.. since she first time she groomed him she told me it would be a good idea to do the VIP treatment as he gets a lot of anxiety is he doesn't know the place or we are not there. That way he gets the attention he needs to be calm. She's very gentle with I really appreciate that.. my dog is my baby.. he always ends up looking handsome. Ashley every time I pick him up she asked if want to reschedule his groomer appointments which makes it a lot more easier for me sometimes it's hard to call to schedule appointments or the app isn't working for appointments. read more

Never again. The online website had availability at a specific time and when I get there they wouldn't take me in stating they called me and I didn't have anything then stated they texted me. So did I get a call or text ? Make up your mind. Made me waste my time and gas. SMH read more

This review is for the dog trainer Estefany. She is amazing in the way she is able to train my two cocker spaniel puppies. First of all, it was really hard to find a consistent day and time that worked for both me and my puppies daddy but thankfully Estefany created a late class at 7pm for us! Every week she showed us new commands to practice at home and how to correct our puppies behaviors such as jumping on people or the bed, nipping, digging, and potty training. Estefany is also very understanding and sympathetic when I have to miss a week of training due to my chronic neck pain which sometimes keeps me bed ridden all day. She is an awesome dog trainer and all around good person. I would recommend her anyone who has a dog that needs a little guidance in the right direction! THANK YOU ESTEFANY!!! YOU ARE THE BEST!!! read more

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I enjoyed this location very much, because of the cleanliness of the store. The young ladies working the fish section were not knowledgeable of some of the stock, like the glow fish. Nice staff, a good selection of aquarium decor. read more

Jackie is one of the best groomers in the Montebello location. My dog is not a calm nor easy going but she always managed to get my dog clean and beautiful at end. I love how she takes care of my babies. read more

Petco - Pet Stores Near Me - Montebello, California

Came here to get a filter for my turtle and decided to get a new tank since he out grew the last one. There was no one to help me we went looking for somebody they said they would be there and ten minutes passed and no one came so we decided to leave and go to pet smart instead. read more

I was at this Petco location on Tuesday trying to shop for my pets . I couldn't leave fast enough. The store is so hot it's unbearable . I feel bad for both the animals aswell as the employees. It's way too hot I can't imagine how hot it is when in summer can get upto 120. This is ridiculous. The employees provide excellent customer service and the store is clean but honestly having a store so hot is not okay . I would hate to work here it's way to hot . I know the store doesn't have the control of the ac and thermostat but it's inhumane to have employees work in these conditions aswell as i can imagine the poor animals posably overheating . This needs to change read more

I only gave a star because I can't write a review unless I do give it a star. Ugh! This place is atrocious the management here have no regard for this store's upkeep. A picture is worth a million, you can see for yourself. Cashier friendly and informative but this place is the bottom of the barrel. read more

Petco - The floors look like this throughout the entire store. Disgusting. - Pet Stores Near Me - Montebello, California

There is dog mess everywhere. Dried urine, puddles, the works. Pls don't bring your new puppies here while knows what nastiness is in the floor. read more

Same opinion as other negative feedback; lousy lazy customer service. Very unpleasant experience to be at this petco. read more

Rosie loves Petco Groomers! She always stays calm and never freaks out on arrival! She is immaculate on pick up and always smells wonderful at the end. read more

Petco - Rosie Loves Petco Groomers! - Pet Stores Near Me - Montebello, California

Their customer service sucks especially the females workers here except for one who has curly hair , they always have a bitchy attitude . If your not a people person you should really take your ugly personality somewhere else . read more

Terrible customer service at the grooming section. Made my appointment online, received my confirmation and when I show up with my dog they had canceled my appointment with no reason provided or a simple courtesy contact. I will never go again and definitely do not recommend it. read more

First visit for my German shepard. Had a bath and desheding. The girls that worked on her were very patient and friendly. Hannah looked fantastic. The deshedding is definitely worth the money. Thanks girls. read more

Rude and lazy staff. They do not have the ability to go above and beyond for the customer. I have visited this store on multiple occasions for different services and there's always something that makes me leave the store bothered. Apparently, my information can never be found on their system. I have registered my information for the rewards program at this store 3 times. Never returning to this store. South Gate location is much better! Now, I'll be commuting further out, but with the acknowledgment of having a better customer service. read more

I would give this review a 5 if could, but the lack of consideration of the pets in this high heat is concerning. I feel that walking into an establishment that has no regards to the environment outside and how it effects not just the pets but the employees and customers is dreadful. I have worked for companies before and know that some companies control the actual temperature in the stores and the associates have no control. your associates are amazing and the selection outstanding, but not being able to shop in the store because of the heat is unacceptable. I would like to get a response and a time frame on we can resolve this. thank you read more

Wow everything is marked up in the store. Didn't check the receipt until I got home and noticed everything was 2-3x the price than stated online at Petco.com. Would advice checking prices if you physically go to this location. Or order online and pickup in store to save money. edit: manager was friendly. had to drive back to price match each item individually. read more

5-stars for their Positive Dog Training classes! We signed up our Ruxin for the Adult Level 1 since he's 3-years old and it seemed like he already knew quite a bit before we brought him home from a shelter. Actually, this class was more to train us humans. Hahaha! Our previous dog pretty much ruled us and our house and we quickly realized from the first class that we've been doing it all wrong all those years. Nicole was our trainer for this 6-week course and along with going through the basics, she was also great about giving us a lot of helpful information in other categories (ex.- grooming, diet, etc.) We'll be back for Adult Level 2 at the end of the summer and will be sure to sign up with her again. Thanks, Nicole! https://www.yelp.com/biz_photos/petco-montebello?select=3d8JGg3gdFB39IYHbgrZTw read more

Petco - Graduated doggy school! - Pet Stores Near Me - Montebello, California

I went shopping at petco and I saw this groomer leaving her dog alone on the table. I usually shop at Petsmart but petco was close by and I saw this. I don't think that is very safe for the dog because he can fall and choke himself. These are two different occasions where I come buy food and I see the same groomer leave a dog on the table alone. Hope petco does something to fix it . It was 2 times July 7 th and July 30th read more

Petco - Pet Stores Near Me - Montebello, California

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Petco Store 3/5 -The cashiers here are always friendly and very helpful. Never had a complaint :) Petco Grooming 3.5/5 Took my puppy here to get the blowout special and had a good time. Ivan was sooo gentle and kind to my sweet puppy. I was worried they'd be too heavy handed but I got lucky with Ivan. I was satisfied he got the job done AND that he was nice to my scared yet obidient pup. Trust goes a long way and I would definitely trust him to work on my pup again. Overall, Service 4/5 Cleanliness: 3/5 Price 4/5 (their promo/specials are worth it) Note: They are very strict about vaccinations so if you're a first timer, make sure you bring proof of rabies vaccination. read more

Petco - ask for Ivan he gives the best pawdicures - Pet Stores Near Me - Montebello, California

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Nice, clean store, always find what we're looking for easily and the staff is helpful. I love that I can take my dog in here, need more places with that option but I understand that people do not clean up after themselves, I've seen it twice at this store. My one gripe is how sad the bettas look, I always want to buy all of them and make them happy and healthy! I try to avoid that area but my boyfriend loves going to get items for his aquariums, so we've bought four already. read more

Petco - Iguana dogpile :) - Pet Stores Near Me - Montebello, California

So I had an appointment to take my dog to get groom and when I got there they told me they couldn't do the haircut because my dog had some knots around his collar and I'm thinking wtf!! Aren't you guys trained and professional at this so anyway I was mad they should of told me this on phone when I did the appointment not to waste my time!! So guess what PETCO I TOOK MY DOG TO PETSMART AND THEY DIDN'T ACT STUPID LIKE YOU GUYS DID!!! My dog got groomed!!! read more

Had to get the princess her food, so stopped by on our way home. Nestled in the corner of a strip mall, but pretty convenient off of the freeway. The store was nicely kept up and clean. I could see the sales associates throughout the store being busy and helpful. The checkout clerk was really nice as well. Not what you would expect for the area, but a really pleasant shopping experience. read more

Horrible service. Wish there was NEGATIVE 0 stars Rating ! took my fluffy 10 year old Maltese poodle for a trimming around the face , legs and back area. I brushed her every other day and they said the hair was tangled and cut her hair down. BUT they shaved her down to her skin without my consent . i had agreed for shorter hair but this was horrible. the hair cut was uneven with longer parts through out her body. Below is a picture of her the night before the "trimming" but next to it is the picture of what they did. I've been a customer of Petco for 5 years but I wont even be back for food and will share this horrible experience with all friends and family. read more

Petco - Pet Stores Near Me - Montebello, California

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This place is my go to place for pet supplies. Having three bunnies is costly but with the rewards program and discounts I save about $5-10 when I buy things. They have the paper litter, oxbow brand and so many toys my rabbits love to throw around and chew on. Sometimes their stock is limited and I can not find what I need but I just hop over to the Montebello petco and they are stocked with variety of food but i usually see a limited toy selection. read more

This location is always on point! The grooming folks are amazing! I bring my cats (Sir. Wattson and Myers) to get a nail clipping and Laura always takes care of them like they're her own! The other two groomers make me feel like I'm at home! They talk with you and make you feel like part of the family. Love coming here! Better than other places I've been to. Love you guys!! Keep in mind I drive a good 45mins to get here. That's how good they are!! read more

BRIAN!!! Best customer service I've ever experienced. Was so kind towards our pup and helped us find products that fit our budget.

First of all my dog is only 10 pounds. Came to get get my dog groomed and got " Eliane " , it started off with her telling me the grooming session was going to be 1.5 hours - 2 hours , 2 hours later I call to ask for an update because I didn't get any call. When calling the another groomer answered the phone and said that there was an issue my dog , that he would move when blow drying ( which is very normal for any dog ) and that he is CURRENTLY ( 2 hours in the appt ) " Kennel drying " upon asking what the heck that is they said he was in a cage with a fan in front of him giving him a " light breeze " . After I stressed how that was not okay they said I can't even speak to the groomer Eliane because shes on her LUNCH BREAK, and I told her that it was not okay for Elaine to go on a lunch break during a service !! my dogs fur does not dry from a light breeze fan , I knew he was cold and who knows how long he was in the cage . Washing only takes 10 - 15 minutes max . Elaines coworker then states that my pet was only wet from" his feet ". SO IS HE WET OR DID SHE JUST WANNA GO ON HER LUNCH AND THROW MY DOG IN CAGE . If you come here for grooming do not get Elaine. Elaine's coworker said my pet would be ready in another hour ! I took myself right over there and picked up my dog half wet ( not just his feet ) the first thing he did was pee on the grass , if they are gunna leave my dog in cage for 2 hours they could at least take him to use the restroom. The whole time I was there Elaine still didn't get back from her lunch who knows how much longer he would have been in that cage wet read more

Let's start with how awesome the associate Wendoline is, she is so helpful and so knowledgeable! From reptiles to fish to my doggies skin problems, she was able to help me find a good brand of food for her something to help her skin problem, thank you so much for your help everytime I go in hun! You truly are the best read more

Took my boy Luc to get groomed for the first time. Alex greeted us and she took such great care of Luc. I adopted Luc from the shelter and he was less then 24hrs of being put down and he sticks by my side everywhere I go. I was worried about leaving him but Alex cared and gave him lots of love. I will be back for sure!!!!! Five stars isn't enough!!!!!!!!!! read more

Wendy was awesome she answer all of my questions she told me what to buy and not what to buy my gecko like the food that she told me to buy I be coming to her now read more

Very limited supplies, the customer service rep lacked knowledge of store products. The rep had no clue on what to recommend for shampoo products. Very disappointing the lack of knowledge. Had to google and read online reviews for each item I purchased to better choose the right product for my miniature Schnauzer. I'll probably stick to online Amazon ordering in the future. read more

This store is not worth the trip. I have tried to find items in there and the shelves are mostly empty every time I have been there in the past 2 years. Used to be ok but no longer. Vet is gone. Reward club sends you a free 1 lb coupon for the bulk dog treats but they usually only have 3-4 to choose from out of 10 bins. Such a shame since it is the only pet store near the area. read more

Montebello Petco is a fun place to shop and learn about fish. I always get good advice and recommendations. Mitchell and Raquel don't just sell me fish, they also educate me. Mitchell always has a smile and gives me the best service. I've been to other Petco. This Petco is the best!!! read more

GROOMING: HORRIBLE. DISHONEST. Came here for the $20 puppy package including FACE trim that they advertise. When I got there, the lady tried to upcharge me by saying he's matted. Okay dematting is $7. He wasn't really matted btw, it was one tiny tangle. I agreed anyway. (Our groomer's name was JESSIE. DONT BOOK HER) But then, she said I also HAVE to add on the spa package because he's matted. I asked is it a requirement? And she said yes, because he's matted. Otherwise we can't get the matts out. Uhhh, isn't that what the $7 dematting is for? Later I found out online that the spa package has nothing to do with the mats. It's for a "scented spritz" and "teeth brushing." She didn't brush his teeth by the way. Alright so afterwards, she said she couldn't trim the face. Only the mouth. I told her that one of the main reasons I came was because his hair was growing into his eyes. She said "okay I'll try, but he wasn't having it." Uhhh then why are you charging me for it? And aren't you trained for that? (Remember I paid the extra for the face trim). So anyway I watch her trim the face since I was there for the ending, and he totally was fine! She was just lazy. DO NOT COME HERE if you want someone honest. I'm a regular at the El Monte Petco, and they quote me the correct advertised price. But not here. I asked her how much a haircut is here, and she said "67" because she doesn't wanna do it. At El Monte, it's $40 by the way. I'm not opposed to higher prices. But I AM opposed to dishonesty. Just be upfront with me and actually DO what you say you will. UPDATE: my friend also tried to make an appointment here. He was quoted $50 for the bath and cut. After telling them he had a 50% first time customer coupon, the SAME lady said "ooh actually I read it wrong, it's $90". They definitely work on commission or something....... Anyway, I put 2 stars instead 1 because the dog trainer is FANTABULOUS. read more

Bought a dog crate and it turned out to have a defective gate. Without question, they replaced the gate. No questions, no bs, just a quick and easy response. Also, they knew their stuff!! I asked about a brand comparison, and the sales associate knew the ins and outs of everything I asked about. Will absolutely be going back. read more

I bought a lizard here, and the female worker here has a bad attitude, which made me feel like I don't deserve to have a lizard. I wanted to make sure that I am getting a female lizard, so I asked her if she knows their gender, and she told me she is not supposed to say to the customer the lizard's gender. So I asked her to grab a lizard to investigate their gender myself, and she gave me a bad attitude. Within a few seconds, she put the lizard back in the tank, and I wanted to have a better look at the lizard so I can make sure that it's a female and she gave me that bad attitude and told me that she couldn't keep doing this for me because the lizard gets stressed. I understand that, but she showed it to be less than 30 seconds, and I still couldn't figure out if the lizard were a female or male. I bought a female lizard yesterday at another Petco, and I didn't want a male lizard because I don't want them to mate. She was not helpful at all but just gave me some attitude and told me that they could not guarantee the return of this lizard even though this lizard has some problems because I am not buying a cage with it. I already told her that I bought a lizard yesterday, so I already have a tank. She wrote, "no guarantee," with a red marker on my receipt and the box for me. I was not happy walking out of the door with my new pet which supposed to be happy. read more

Petco - Pet Stores Near Me - Montebello, California

I wish I could then a zero I went there ask for some help in the fish department I waited like 15 minutes then I had to ask again finally I give up and left that store is bad read more

My family and I went today for the reptile rally that was hosted today. I was so impressed with the entire reptile section. Every single cage was so clean and had a habitat that was appropriate for the animal that was in there! The animals are obviously well cared for, loved, and healthy. They have a solid selection of reptile supplies and great tank options as well. The reptile specialist, Wendoline, was so very helpful and very knowledgeable about the reptiles. It's always a huge plus to leave a store with knowledge that you didn't have going in, and Wendoline definitely supplies that! If you are in the market for a new reptile friend, don't hesitate to go see Wendoline at Petco. You will surely find something that will be a great match for your family!! The best part is you can leave here knowing you got a great family pet that was well-cared for and loved!!! Don't forget to check out the chinchillas too! So, so cute - it's my next dream pet! read more