My experience at this Petco was so unnecessarily rude that I felt it needed to be shared. The employee we dealt with, Caitlin, rolled her eyes at us several times -- right in front of other staff -- and refused to help with even basic questions. When we asked about adding new fish to our established tank (which had been running successfully for over 15 years in the past), she told us we'd "freeze our fish to death" and insisted that the fish listed as 3-4 inches on the tank would actually grow several inches larger. We were then told our only option was to buy a goldfish, and in the same breath, Caitlin said our 15 gallon tank was "too small" because a goldfish would supposedly grow over a foot long. The entire interaction came across as condescending and dismissive, despite the fact that we've kept healthy fish for years. Pet stores should have staff who educate customers respectfully, not belittle them. Very disappointing experience. We decided to take our business down the block to "pet supplies plus" in which all staff was extremely helpful and knowledgeable. read more

Receipts aren't needed if you register your telephone number for deals. Cheaper than buying online. Very courteous and helpful staff. I find that pet places do tend to be kinder. They encourage customers to return foods that pets don't like for store credit which is greatly appreciated. read more

Went there for my dog Ginger who is an older chihuahua and gets nervous. Nina and Christina were absolutely wonderful, they were patient and kind to her. They took their time and did a great job trimming her nails. Will be back! read more

I went in with my autistic son to buy a fish he wanted for his tank, the assistant manager (who insulted me a few years ago as well) refused to let my son pick out a fish for his tank because according to her I had "too many fish" in it for her to sell. I don't even know how big my tank is non the less how many fish are in there, I guessed 3 gallons and said several tetras, she claimed she couldn't sell me a fish, based on what? My kid left disappointed and is asking me where his fish is. She seemed off and I asked her if she was on drugs, the register worker shook his head acknowledging the bizarre nature of the interaction. I will never come here again, who turns down a sale of a fish to a disabled kid??? Beside that the tanks there are littered with dead, rotting fish, you can rest assured that whatever fish I would have purchased would be safer with me. I believe she turned my son and I down because she saw he was autistic and felt he couldn't care for the fish, which I'm pretty sure is discrimination! Who on earth does this! read more

First let me start off with I have owned fish for 45 years. I have had freshwater, brackish water and salt water tanks. I went to by some little fish - basically $12-15 of fish. I was immediately grilled by the salesperson about what size tank I had and what kind of fish. I told her I knew what I was doing and to please just get the fish I wanted. She refused to sell me the fish I wanted. I told her shouldn't you sell the customer what they want? They were all little fish coming from the same tank. Ridiculous. Went to Pet Supplies plus and got the fish I wanted. read more

I do not own a pet. It was once upon a time that I thought I would never own a pet. My building doesn't allow pets... Yet here I am yelping the closest pet store to me. My parents are soon to acquire a Frenchy and I got curious. If you're curious... THIS is the place to be. I parked right out front. Walked in and in less that 2 minutes the best worker they have spotted me. I ended up getting a Beta for my daughters birthday which is today. I mean she was like boom boom boom this is this that is that baby and did everything except hug me. I wanted to hug her. She was AMAZING. I couldn't remember her name when we were in there so I can't remember it here either. But when I got the the register they signed me up for rewards and called the woman BACK to make sure all of my questions were answered. Quiet, sweet, and close to home. I love it here. read more

This place is atrocious. Waited over 20 min for someone to come over a fish, spoke to two employees who told me to " page " someone like hello that's not my job. No one ended up coming so I left and took my business to another store. The store is a mess and is in desperate need of new management. Go elsewhere and save your time. read more

Petco in general is not bad but this place, Horrible manager and associate that work there seem to care a lot about some fish and not others. Dead beta fish and other fish sitting at bottom of cups and tanks definitely would not buy my fish here. read more

Petco - Dead beta fish at Petco Oceanside - Pet Groomers Near Me - Oceanside, New York

I worked with Lisa on training my goldendoodle. She was very professional and so helpful. You can see she loves dogs and wants to teach the owners how to keep their dogs in line with the right signals and words for the dog. I highly recommend training at the Petco and especially Lisa. read more

Petco - Pet Groomers Near Me - Oceanside, New York

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Cannot say enough about Christina, in the grooming salon. After an exhausting morning, at another PETCO location, Christina saved the day!! The groomer at that site, did not show up for our appointment!! I called Oceanside PETCO and thankfully, Christina was able to squeeze us in. She went above and beyond to satisfy us and was extremely patient and kind to my little sweetie. We just found our new groomer.... read more

Petco - Thank you Christina! You turned a ruff morning into an pawesome afternoon! My mom said we've found a new groomer! - Pet Groomers Near Me - Oceanside, New York

sorry but my rating is terrible too. i scheduled a grooming on-line for the dog; upon arrival they lectured me about being late-which i can tolerate. but the groomer and the cashier both tried to upsell me which irritated me because the grooming itself came to nearly $100 for my 15 lb dog for a basic wash and haircut. website said it was under $80, so WTF! it is like burger king charging more than peter lugers for a hamburger. absurd! my local groomers cost $45-$75. i gave 2 stars because at least they didn't hurt her-i think. read more

On Thursday 8/04/22 I went to the Petco store in Oceanside on Long Beach rd . I was in there for about two hours trying to get my two dogs new collars, leashes & some other accessories. I received very little help from staff. They appeared very disinterested, I mean if your on the floor & I keep coming to you 3, 4, 5, 6 times for assistance. It is your job to recognize that hey this customer needs help with our products let me support them. So I left the store frustrated & empty handed. On Friday 08/05/22 I went to the Petco store in Baldwin on SunriseRise high way. I was in there approximately 3 minutes looking for two dog collar leashes & some other accessories. A store representative name Alfred came right where I was and assist me in not only selecting what I needed but made sure I was satisfied. He measured the collars on my two dogs, picked out matching leashes. Then we went over and he explained to me the different varieties of dog treats. Alfred was so polite and informative. While on the check out line I saw Alfred giving that same attention he gave to me to several other customer on the floor. I spend over $200.00 in that store. Alfred should be the poster child of how a employee engages with guest that come into a establishment. He also should get a raise for his exemplary work & no I don't know him, I just met the guy in the store that day. Alfred you rock!!! read more

Petco - Pet Groomers Near Me - Oceanside, New York

They discriminate against handicapped pets. My dog had an appointment for a dog grooming service. When we arrived, we were told he could not be groomed due to his birth defect which his knee is out of place causing a slight limp in his right back leg. He is not in pain, he runs, he walks, he stands on his back legs without issue. He is a happy, playful dog with an awesome temperament. Even though he was groomed at this location previously having the same handicap, Erika would not groom him. We told them he has no problems being groomed and we would sign a waiver if needed. Just in case they thought we would say they caused his defect. I was completely disgusted and hurt for my little 4.25 pound Yorkie. There are too many caring, kind, and understanding groomers to send my pet to a place that discriminates against handicapped dogs. They are supposed to be the place where all pets go, not just pets they deem worthy. I can only imagine the treatment for those pets who have a missing limb or a little wheelchair. Horrible! read more

Petco - My little Yorkie. - Pet Groomers Near Me - Oceanside, New York

I called to ask if they had a specific dog food in stock since it's a prescription. They said yes they had 3. They placed it on hold. I drove over an hour to get this food since it's not sold everywhere. Only to get there and be told sorry we told you the wrong food. I asked if they can help me located at a diff store. The guy was rude and not helpful in any way. read more

Big fan of this petco location. It's more of a local community type of petco compared to the ones in super busy areas. The employees are all friendly, grooming is great and the store always looks neat. read more

I am extremely dissatisfied with your grooming service, February, 4th 2024 at 1:30pm est. I didn't have the choice to pick my stylist so it cannot be blamed due to my negligence. Upon reaching the Petco in Oceanside I was warmly greeted as per business etiquette and protocol and handed off my dog to the worker there. Whenever I go to petco I send or show a picture of previous haircuts I've received from this exact petco location to the worker as a reference as to how I want my dog's hair cut. The worker easily recognized and acknowledged this and proceeded to take my dog to the back for his haircut. I also made it a point to the worker where I very clearly and explicitly say that she should only be cutting the hair on his body (which includes his back and belly), leave some of the hair on his tail to make it look fluffy and to avoid overly cutting the hair on his face area. She very clearly understood what I said and even repeated it back to me conveying how she understood my instructions. I then later return to petco to get my dog and as per petco's rules I pay and even tip the stylist generously before I can even look or receive my dog. After that process is done I finally get to see the monstrosity that was my dog's haircut. Not only did she so clearly forget the pictures I showed her when I dropped off my dog but she also forgot the very clear instructions I gave to her and that she even repeated back to me. Not to mention she cut so dangerously close to my dog's ears. In all my years of going to this location no one has ever cut so close to my dog's ear to the point where I can see the cartilage and outline so clearly. The only excuse she gave to this horrible haircut she gave to my dog's ears which I was extremely mad about was that he moved too much. For someone working as a pet groomer how can you not be trained and skilled enough to handle if a dog moves slightly. And why are you actively cutting if the dog moves? That was a flimsy excuse given to circumvent any further repermainds or displeasure about the haircut when in actuality she clearly forgot the very clear instructions given to her. If she did not have a good memory then he should've written it down or asked to receive the picture if she couldn't remember it. The Stylist working on my Dog's name is Sabrina. I do not and will not recommend her to anyone going there to groom their dog since she cannot follow clear instructions given her by pet owners. read more

I would have selected 0 stars after I was treated so badly there. I always got the same groomer, Jenna L. I thought she was nice and I gave her, what I thought were good tips. now that dogs are getting these viruses from other dogs and dying, I asked her if they were taking any precautions and can I hold my dog whenever she needed to put her in a cage. I didn't want her in a cage where another dog might have been sick. She said that I could get her the "VIP" service for another $15 where she takes her and only concentrates on her. I said fine after asking her if she could just do that if I bring her at the end, last dog. She didn't write me till two days later and said she can't bc she had too many. I said, isnt Petco worried about lawsuits if something happens? My dog is my baby and I don't want to be a grieving mom. They banned me from ever going to Petco. Jenna wrote that my statements "disturbed " her.‍ read more

The manager Amy is the most unhelpful, obnoxious person I ever met. I purchased training sessions for my two dogs. Mind you my one dog who is a puppy was being spayed and we couldnt start for 2-3 weeks until she healed. I was told no problem just pay for it and call when she's recovered. In the meantime, my mom who has dementia got sick so I've been caring for her and we just don't have anytime to get to startinf training. We NEVER started BTW so that is an important fact. I called the store and was told by a worker no problem come in and ask for a manager and they can refund you. Thats after she looked up my account and told me that. I got to the store and get the pleasure of meeting Amy (can you hear the sarcasm) she told me that it's past 60 days and there is nothing she can do. Meanwhile it's literally only days past due and I had called the store the beginning of the week and couldn't get there until Sunday so it wouldn't have been past 60 days. In addition, I had to wait 2-3 weeks to start because my puppy was having surgery and they told me no problem just pay now. So right there is 21 days of their 60 day policy! Amy says I have no knowledge of your call meanwhile the worker who took my call was standing right there and when I walked in store she knew my concern and started processing my refund then she called Amy over to override and Amy said oh no this can't be refunded. Lovely Amy then gave me the 1-800 number and says Petco corporate can help. I call the number they tell me they cannot help me as I purchased the training packages in the store and not online. I go back in the store Amy was walking in with her lunch and of course has to tell me she's on her lunch break but she'll put her food down and come out. Thanks Amy! Oh only to tell me there is nothing she can do. I'm now out $750 and if I knew I would have an issue I wouldn't have let them talk me into purchasing training prior to my puppy's surgery! Stay away from this Petco the customer service sucks! read more

My cat-house from Petco was left in the rain, not EVEN in a bag. I understand that it is an outside company, in this case Door-Dash, making deliveries. However, I did call the store and spoke to the manager. He stated that he was going to give DoorDash a call but still no call back from either of them. read more

Petco - Pet Groomers Near Me - Oceanside, New York

Worst experience ever I went in on a Sunday and spoke to a woman with red hair at the grooming desk. I made an appointment for my dog at 3:00 and she must have put in the wrong time and told me my appointment was for 1:00 they told me the next time she could "fit me in" was Thursday. She was rude and unprofessional. I canceled all future appointments and will not be returning. Maybe she should be a little more polite when dealing with people. It wasn't so much her mistake as it was the way she handled it that turned me off and gave me an untrustworthy feeling to leave my dog with them. read more

All animals have diseases please avoid. I have seen a lot of pet stores in my life sell sick and neglected animals and I'm still in shock.

I've been bringing my dog to this Petco since it opened last year and I had no complaints. I have a St Bernard so I'm used to paying a premium to have my dog groomed. Petco charges me $85 to brush him out, bathe him, clean his ears and do his nails. There is an option "shedless treatment" which I've gotten in the past, but does next to nothing to keep him from shedding another dog's worth of hair. To be fair, every groomer offers this, so I won't hold it against Petco. My dog came down with a case of "kennel cough" after being groomed at a dog salon a few years ago, but he's always come home happy and healthy from Petco. Ask for Sherry, she does a wonderful job! read more

Petco - The the entrance is in the back off the parking lot. - Pet Groomers Near Me - Oceanside, New York

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This petco did such a great job grooming my dog. The employees were very friendly and his haircut looks adorable, definitely will be back!

PSA: I took my chow to petco in Oceanside, NY yesterday to get groomed at 2:00. My mom received a call at 5:30 saying that she was ready. During this phone call, they informed her that they had to shave my chow because she was matted. I don't know how she could've been matted when I brush her every few days, but that's besides the point. How could you shave someone's dog without informing them first?! & they couldn't even do it evenly!! She has bald spots all over. I am absolutely livid!!! Do not ever give their groomers your business. read more

Petco Oceanside for the second time has lied to me. A staff member at 9:00 am got my female puppy dog Cali to get groomed. Everything was fine. She told me that the dog didn't need to get a full haircut and I should let her hair grow long. I agreed to that and said just take a little off and some off her eyes. I came back around at noon and asked how my dog was. They said she was a little bad which surprised me since the last time, they said she was the best dog they had seen. They bring Cali out and she is fully cut. I ask politely that I thought you weren't going to cut a lot off. The lady then gives me a nasty look and says you told me to give her a full haircut. She then tries to talk behind my back to another staff member when I am paying. This is not the first time I have had a problem here. I paid for 4 training sessions but only had 3 because the trainer broke her arm which is understandable but the bad part is the staff did not even call to tell me that she wasn't there when we went to the store. Every time we go to the store, they say the lady is coming back. It has been 5 weeks already. Joseph read more

Worst customer service at the grooming salon. Stood there for almost 30 mins waiting to be helped when three people saw me walk in. Also saw one of them grooming a dog and handling him roughly. read more

I take my dog for a monthly nap trim and ear cleaning to the Wantagh Petco. I will only use Julie in the grooming salon. My dog is about 40 lbs and doesn't mind getting a manicure/perdicure. Price is perfect and you can watch from the window. Jessica was my dogs trainer and we took Puppy 1 and Puppy 2 classes with her. She is super sweet and knows what she's talking about. read more

I brought my pitbull here to be groomed a few weeks ago and had an absolute amazing experience. It was about $80 for the whole shampoo wash, nails trimmed etc. I made an appointment beforehand on the phone and the lady I spoke with on the phone was super helpful since I've never taken my dog to get groomed before and had a lot of questions. I'm not sure the exact name of the girl who groomed my dog but she was such a sweetheart and my dog loved her! I also came here to get my son a Betta fish last week and the lady who helped us was so helpful as well with picking which type of betta fish and the starter tanks. The customer Service in this store is spot on! read more

Always a great job at petco The groomers are all so good with my dog read more

I've been taking my dog Bella to Petco to get groomed for about two years and I couldn't be happier. Christina does a great job cleaning & grooming her hair but most importantly I know my dog is in good hands! Bella is a Maltese that can get temperamental and Christina is always so gentle with her which makes it that much easier dropping her off. Overall, I'm picky about who I trust with me dog and I like this place and the groomer I use. read more

Came in for cat food and was pleasantly surprised by all the different choices they had. My cat is a bit chubby like me and the rest of my family. One of the men working there took me right to the best brand which had a formula for fat cats. He was helpful and the female at the register was fast and efficient read more

I booked a grooming online which was very easy. Unfortunately the groomer called me the day before asking me to come at another time because it was "too late for her" because she leaves work at whatever time and "didn't know why the computer would even let me book it." The biggest issue was the attitude and tone of voice. As a potential first time client, that's definitely a turn off. Why would I want to bring my dog to get a grooming from someone who clearly is just focused on when she can go home from her shift? I get it, I work too, which is why I choose the time that was completely and fairly available to me. Bottom line is the situation was handled very unprofessionally. read more

I love Lauren and Lou at Petco Oceanside Grooming. My 34 pound Boston Terrier, who needs special shampoo, Is not to much for them to handle. He always comes out shining, clean and happy. You can tell they love animals and I love that you can see right into the grooming area. read more

First off,this location is fairly new. I have been to Petco stores and there is always workers to be found around the store but notthis one. That is besides the point. I took my dog to this location to get his nails cut and buffed so they weren't rough (he isn't on cement often). I called first. They said they can do it. My dog is a 14 lb Rat Terrier. He is a high energy dog but if they are a qualified groomer they should know that some dogs are difficult to keep still. Not only was this lady unable to cut his nails, she asked us to hold him and sing to him as she tried to do it. She also kept telling us about another coworker that could have done the job. She told me next time bring "cheese and turkey" for my dog. I don't know where that came from. She was only able to do basically two paws and not even well. My dog did not bark once, but he was crying so much and he looked like he was turning purple. Also, he doesn't really shed and so much hair was everywhere. After I told her I'm not letting her finish, I'll come back when someone else who can do the job properly, she agreed but asked me to pay for the entire thing. I told her absolutely not. Ill come back. (Lisa also kept telling me I can do it at home my self. I told her that I don't want to, that's why I brought him to what I thought was "professionals"). I will never take my dog there again. I was recommended to a few places that hopefully will turn out better. I hope Petco reevaluates their staff before hiring them. read more

If you ever try to call this store, the recording says "all reps are busy now, please hold for the next rep", and they NEVER pick up the phone--never. When actually IN the store, I've waited at the register almost every time (no line) for minimum 5 mins before one of the "kid" cashiers runs over , saying, "sorry". If customer service is your thing, go anywhere else in the world but this store. It reminds me of Walmart for pet stores... No one of any consequential authority is around to ensure a decent buying experience. read more

I take my dog to this Petco location regularly. Today he was greeted with 3 employees who had nothing to say but negative comments about his prong collar. My dog is very well behaved, has been through training and frankly needs no explanation on why we choose to use the prong collar. It is unacceptable and unprofessional for judgmental employees to follow me around badgering me about my dog "needing more training" the entire time I am in the store. Your workplace is not the place to express your personal opinions to customers. I will be bringing my (frequent!) business elsewhere. read more

Dominique is an awesome groomer. She did an excellent job grooming both of my pups. Very accommodating when you are trying to schedule an appointment. read more

I was recently in the store and I had dropped a bag with very very important documents in it I called the store the next morning and ask them if they could search the store for my documents they searched the entire store and found my documents and gave me a call back these guys and women are honest and great people excellent excellent excellent customer service read more

Petco - Pet Groomers Near Me - Oceanside, New York

Everyone there is super laid back and fun to talk to. All but one, I forgot his name. But overall this store is super fun to be in, especially in the afternoon read more

I was just at the baldwin Petco and I had the worse customer service experience EVER I was forced to leave a review I just had to ! I was so dissappointed with the service given at Baldwin's Petco I immediately left and decided to give Petco one more try before i resorted to continue online shopping again, the Petco in Oceanside I was immediately helped i was in and out the store within 10 mins and was helped by a young man with blue eyes who I didnt catch the name but he was extremely helpful and had amazing customer service. Petco needs to hire more employees like him ! Thank you Oceanside Petco for great Customer service read more