Avoid this place. Is it possible give negative stars? Be prepared for them to take 5 hrs and still not finish the job. There was a guy named Mike that used to groom there. I wish I knew where he worked now. We will never go back read more

Horrible, bought 7 fish here and 4 died. Told I had to bring in a watersample and when I let them know I had released the fish and the water they sent with them I was told that because I put their water in my tank that they would not replace the fish. So it seems they have bad water. Very rude staff full of excuses. read more

Jordan is the SWEETEST. Outstanding customer service! She helped me out at the register on a Sunday morning. This location almost always has whatever specific thing I'm looking for. read more

Customer service was mediocre... I bought a female beta fish (as an emotional support anima, leave me alone), and they were kinda vague with the description of how to care for my pet. So I had to just look most of it up. but the products they sell are great, and I love my fish. But the animals there, are definitely better than the people read more

Petco - My fish, Seasea. She is about four months old. By far the best 4 bucks I've ever spent. She's worth every penny! - Pet Training Near Me - Oklahoma City, Oklahoma

Our snomageddon 2021 rescue baby (cat from Texas) is having crazy seasonal allergies. I found this homeopathic solution on Petco's website and it said the store had it in stock. Living down the street I figured it would be easier to just go in and try to find it. I love this Petco because the aisles are wide and things are easy to find. The staff is always super helpful but they don't hover. I was shocked when the price tag on the drops was $17. Online it says it's marked down to $5.97. The super sweet cashier told me they always price match so I did manage to purchase them for the lower deal. I was in and out of there in less than five minutes and the drops worked well on Katniss! Yay!! Thank you Petco. read more

Petco - Nose relief drops - Pet Training Near Me - Oklahoma City, Oklahoma

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If I could leave less then one Star I would the Norman oklahoma store smells so bad like stinky dog I almost threw up. I couldn't get what I came in for because it smelled so bad it was the entire store too! I hope the corporate or someone sees this and they get that fixed read more

Yesterday evening (5/1/25) I visited Petco on NW Expressway. I was almost to the register with my items. There was a lady in front of me with her small dog on a leash, also waiting in line. Her dog accidentally peed on the floor, and the owner went to the register clerk and asked for paper towels. She was told there were some at the end of an aisle nearby, including a mop. She found it and began placing the paper towels on the floor; this was in view of the register clerks. There was quite a bit, and when I looked back again, the wetness on the floor had spread and covered more area as she tried to clean. By this time, I was at the counter to check out. I asked the clerk 'Do you not call for clean-up assistance when pets have accidents?'. Her reply was: 'No, we encourage owners to clean up after their pets.' I WAS SHOCKED. I told her that's terrible customer service and makes me want to shop elsewhere. What happens if a customer becomes ill and vomits on the floor? Do they ask the customer to clean it up? Or a customer accidentally spills a Petco product on the floor. What if the owner doesn't clean up adequately, and someone slips and injures themselves? Or the owner slips? What if a child drops their stuffed animal in the area that's still wet? And last but not least, what if the owner gets excrement on their hands, doesn't realize it, and then touches other items in the store, including the credit card machine? THIS IS DANGEROUS AND A HEALTH HAZARD. read more

I visited this Petco this evening to look at the fish but I was shocked whenever I saw the state of the small animal enclosures. The ferrets, rats, and some other small rodents had cages that were filthy, with poop smeared on the walls of a few of them, what looked like poop possibly mixed in with their pellets (wasn't entirely sure if that was poop or old dried wet food or something, but either way it wasn't sanitary looking at all), and flies living in some of the enclosures. There were 2 ferret cages and both were in the same disgusting state of neglect with piles of poop in the corner and flies in the habitat (due to the piles of poop). This is neglect, plain and simple. With that many small animals in such a small space, it is absolutely CRITICAL that any store selling those animals make sure that all enclosures are properly cared for and clean. I did email Petco support on their website and will be following up to make sure that this issue is addressed. I will likely not shop at this location again, however, unless this is thoroughly handled and things make a significant change for the better. As a note - I have kept small animals in the past and there is no excuse for this level of neglect - especially from a business where caring for animals is their whole job. read more

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a minute ago I've been taking one of my dogs here for almost 2 yrs to get groomed and it's never been an issue until recently. She been groomed by 4 different stylist that I know off and have been amazing. Recently, got another dog and took them both in to be groomed for Christmas and had an encounter with Mike, not sure how long he's been there. Did well with the newer dog but not the older dog. I wanted both their feet done which he did but the older dog had redness around her eyes and asked why there's redness around her eyes; no response from his him. But the issue is he did not clean up around her mouth. So today I go back to see if I can bring her back so her mouth can be cleaned and he refuses stating he couldn't do it because of aggression. First I'm hearing about this especially since none of the other 4 stylist have said anything to me. Likely a lie because if she was that aggressive, how was he able to clean around her eyes to cause the redness but can't clean around her mouth? All I need is to have her mouth area cleaned and I'm told no because they need to speak with their manager before anything can be done. I even asked to be put on the schedule while they are communicating to that manager and he says he can't do that. The manager is not back for another 2 days and I have to wait I find out whether or not I can bring her in to fix something that can be done in about 5-10 mins. Very frustrating because we're supposed to be going out of town and now I have to go find someone else to fix his mess and pay when I already did pay $95 for this service. Worst part about this whole thing is his attitude. There's no remorse from someone who's supposedly caring for people's pets. Definitely will never want this man to place hands on anyone one of my girls again. I love the other stylist so I'll make sure to only ever chose them. read more

I normally don't leave reviews but I had to this time.Took my poodles to Petco on nw expressway back in May, one of my poodles was cut so bad that I couldn't believe it. I was told the groomer use the wrong gard when she cut my dog, so they ask me to come back so they could fix it and it was better. I said I wouldn't take them there again but I did anyway and when I tell you I was PIST off again!!!! They shaved her bald!!! That was shame on me for taking her the second time. Well NEVER again...They are the worst groomers and DO NOT know how to cut dogs.. only one friendly groomer and she's the one that messed my dog up last time..the other groomer never smiled NOT once and seems very hateful towards the dog she was grooming. My dog was acting like she was abused when she got home. I'm not sure if they just hire anyone because help is hard to come by, but NEVER AGAIN!! read more

Lot of dead fish in the aquaria and dirty bathrooms. The people seem nice but I wonder how often they're cleaning everything.

Whatever you do, do not come here for grooming or any business as far as I'm concerned. Cynthia C aka Cindy did my dog yesterday and completely destroyed my dog's coat by shaving her whole body. I specifically told her these dogs aren't supposed to be shaved!!!! Any groomer knows you don't shave dogs with undercoats. You know she did this on purpose and has no regards for anyone's pet life!!! Literally was too lazy just to trim and bathe my dog and doesn't even ask for my dog to be shaved!! By far the most horrible experience and completely lost all faith in humanity from this. EXTREMELY unprofessional! read more

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we took my maltipoo to get a cut and he came back looking HORRENDOUS!!! his hair was cut unevenly and even falling out. Some parts were longer than others, and one leg wasn't cut entirely. They also left his face, which was what needed to be cut the most, left uncut and unwashed. I'm very disappointed and upset with the service and won't be taking my dog there ever again. The workers there should have been professional and finished the job, and should also know how to work with any kind of pet read more

Very disappointed in the customer service. I work 830-530 I went online to schedule a grooming for my rat terrier the latest time was 6PM and that time worked perfect! I get a call from the manager saying we need to re-schedule the one person that works late has closing stuff to do. She said we could do 545 since it was a rat terrier and no haircut. The next day I get a text from a guy asking me to come at 4 that's the latest he can do because the grooming is 2-3 hours. I understand you don't want to work past closing but customer service should at least be one of your priorities or find a different job read more

Groomer did not follow directions. Asked for a poodle cut and they shaved him bald. No boots, no tail, nothing. 'Was gonna leave a $15 tip. Nope I don't reward poor service. read more

It's seldom I write a review for a chain, but I have to say that Petco on North May is one of the places that stands out. The customer service and prices but mainly the customer service! We have never had a bad experience here and would recommend them highly especially for our super picky super spoiled kitties! read more

Petco - Pet Training Near Me - Oklahoma City, Oklahoma

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Petco is shameless and has no care in the world for the well-being of animals! They knowingly sell defective products and refuse to replace after they waste your time and money. The employees will sell you a load of shit to set you up and then not fulfill on their promises. Trash experience. read more

One of the best stores in OKC. The store is stocked well with a variety of selections when it comes to hamsters. We picked up 2 hamsters, cages, hamster balls, bedding, etc on in one trip. The store is pretty clean and there is plenty of parking since it is located in a large strip mall. I'm not a dog owner, but their grooming staff is staffed well. Normally, I see 2-3 people cutting furs all the time. There is variety of fishes, tanks, etc for your aquarium needs as well. The checkout stand is awesome. It's quick and convenient. Normally, I'm only in line for less than 3 minutes before it's my turn to checkout. I only gave them 4 stars because of the availability of knowledgeable staff members. I noticed there is only 1 person, who seems to be the floor manager, who could answer any questions or can help customers with animal purchases. She definitely deserve a huge raise. read more

This was my "fur babies" first visit to a groomer...they are 2 years old...I usually do it myself. They loved it! They look and smell incredible...I am over the moon happy...this is my new "groomer go to". The groomers are "dog charmers". The facility is accessible, clean, reasonably priced and professionally operated. read more

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I visited this store monday March 19 th at 6:40 pm completely ignored by the associate she was busy counting her register I found what I came to get fairly quick but I had a question about a different product I went to ask her and I was reminded store was closing I got her irritated but went to the register where my purchase was already there then she went and helped someone else before me I'm a senior citizen I guess she doesn't like older people I spent $48 dollars and asked for a plastic bad she said it's 10 cents they charge because Aldi next door charges for their bags so if I don't like it I can complain it's not money I didn't want to charge 10 cents on my card Brandi was very rude I have 4 dogs I'm a regular but will go back to pets mart from now on people like that should not work in retail I work in retail for 20 years customer service and how you talk to your customer comes first! read more

Literally was at another petco but they didn't have what I needed I called this one only for them to basically lie to me and tell me they had something when they didn't , idk if they just didn't bother to look or what but I wasted my time coming up here for no reason read more

Clean store with broad aisles and a decent selection. Very easy to find, too! read more

Lori Mcclure was very unprofessional and behaved inappropriately. She raised her voice at a clearly stressed puppy, pointed at her, grabbed her behind the neck, and the puppy nipped at her. She proceeded to tell my boyfriend she needed to go to "puppy rehab..." a six month old puppy... It's obvious she just didn't want to honor the appointment because the first thing she told my boyfriend was that he needed to call ahead for appointments booked online (it doesn't say that anywhere on the website). The assistant said she was having personal issues outside of work and she was seen leaving the store shortly after. Our puppy has been to the groomers twice before and we've never had these issues. read more

This Petco is convenient, clean friendly service. Great variety of dog food for all breeds. Grooming on Sunday.

Gross! Trying to buy food for my macaw. The 2 available kaytee bags were full of maggots and the small Higgins bag expired in June. Glad PetSmart was across the street. Employees are scarce in the NWExpresswy store too. Can't get past the store manager for satisfaction because corporate re routes back to the store and the manager says she can't give out the district managers phone number. read more

Casey did an amazing job with Izzie. She really took her time to make sure it was a comfortable experience for my girl. I told Casey that Izzie wasn't too fond of the grooming part so she got that out of the way 1st. Then, she let her take a break. After some coaxing and some treats, she gave her a bath and wrapped up. Iz was happy and looked great when I returned 2 hours later. Casey even made detailed notes in the system for the next time I take Izzie to my local Petco groomer in Dallas so it's a more enjoyable experience for her next time. read more

Petco - All fresh and clean! - Pet Training Near Me - Oklahoma City, Oklahoma

Stacia is awesome at the Petco located on NW Expressway @ Rockwell. She has patience with her hard to deal with Yorkie "Winston" who is a 7 1/2 pound ball of fire. Thank you for all you do because we know it's not always easy with Winston. The Prestons' read more

We recently inherited my uncle's pup after he passed away and we needed to have him groomed before bringing him home to our pack. Bear is a long-haired dachshund corgi mix and we have never had a dog that needed grooming. When I arrived to our appointment, late and crying, Nikki was so sweet and helpful. I explained to her that I had just taken Bear and I had no idea how to cut his hair, she immediately let me know what was typical and what options I had, and helped me make the decision. I was a mess that day and her help was appreciated so much. My husband picked Bear up and he was very pleased with his cut, nail trim, and overall level of comfort! Thank you so much to Nikki and Petco for making a very difficult experience much easier on us! read more

First time to this store. Wonderful workers. Andrea was very nice in helping me with my items. My dog was slightly loud but the employees were nice about it. Nice store, worth the drive instead of going to a closer pet store. read more

Petco - Pet Training Near Me - Oklahoma City, Oklahoma

Bought algae eater Saturday fish didn't have the fish 2 hours and already dead before put them in the water

Bill harvison is the Oklahoma city district manager ... I ask him to call me over a week ago and he has not called me yet ... So I called the nw expressway store and the general manager Andrea Goss told me that they cant help me and she said that Bill harvison was to busy to call me ... Also you try to call the complaint line and you get people from india and you cannot understand them ... So I will never go back to petco ever again because they do not care about the people who keep them in business ... read more

I can't even tell you how horrible of a job these people would have done on my dog (thank god we didn't get that far)! When I began checking in for my appt I was told they wouldn't complete the full service I'd booked, even though I'd called ahead of time to confirm. While I was discussing this with the man that was checking me in, an incredibly rude woman comes up to the desk leans across it in my face and tells me to "lower my voice" as she's raising hers. Then she makes me leave the room "because she has a pregnant girl grooming an aggressive dog" which sounds like a whole other issue to me. Once I got tired of her unprofessional behavior I asked for her general manager. She goes and gets another woman, who's name tag did not identify her as management at all. This woman proceeds to get 4 inches FROM MY FACE and grabbed my arm! I guess Petco doesn't value covid precautions either! Today I was cursed at, devalued, and put at risk by these people. I've called corporate offices to file a formal complaint as well. Don't let any pet you love near these people and don't spend a penny at this store! read more

Compared to my preferred pet store...dirty store & more expensive! I bought about 1 1/2 lbs. of their pet bar treats on Sunday. Two nights later, our Golden Retriever puppy threw up first, and then our Miniature Schnauzer threw up twice. The pet bar treats were the only new food item that wasn't part of their regular assortment of treats. Maybe, I should have had a clue when I noticed that Petco was remodeling their pet bar and the fly inside one of the containers. Plus, does everyone use the provided pet scoop? read more

Petco always does a great job with our senior aged Shih Tzu.

Perfect place to spoil your fur babies. Customer service is great and love that my puppy can go In the store. Prices are decently priced and have a variety of products. They have special occasion attire and treats to go along with holidays or famous movies. Always go here to get the little peke treats and special shampoo. My little fur baby is allergic to a lot of things and has to get special foods and other products, thanks to this place it is easy access to get him the right stuff! read more

This company sells items they put there name on that are so cheaply made that they used to sell replacement parts for, but those were just as cheap and now they tell there customers too bad we don't carry parts for the item you spent 230.00 for and we simple don't care about our (former) customers. This is what there home office told me over the phone. I will never step foot in there stores again and urge others to not shop there for there pets needs. read more

Great pet store. I mainly go here for the biodegradable poop bags, the only pet store to sell them.

Went in the other night because we needed dog food and petsmart was closed. We got great service and will definitely be returning!

If you are looking for overpriced pet products this is the place for you. Dog bones for $20, Premium dog food for $60 a bag. Meh. Too pricey. read more