After reading rave reviews of a certain type of dog shampoo, I ordered a bottle online for store pickup. My order was placed at about 1:14 pm on Tues. Jan. 13, and I received a confirmation "We have received your order" showing 1:16 p.m. I saw nothing indicating a window of time for order processing, just the note "You'll receive an email when your order is ready to pick up." After waiting 1-1/2 hours and hearing nothing, I called the store at 2:45 p.m. and asked what the holdup was. The person who answered told me that they allow a two-hour window for processing online orders. She looked at the records and told me she saw the order, would fill it, and email me when it was ready. After waiting nearly 30 more minutes with no email notification, I drove to the store. The nice young lady at the front counter found the order and handed it to me. When I asked her if it was standard practice to take that long to fill an online order for a single item, she said it was not and she couldn't explain it. After I left the store and checked my email again, I found an email telling me the order was ready. Although it indicated a sent time of 2:51 p.m., it did not show up in my in box until after 3:00 p.m., about the time I got to the store. When I got to the store, there was only one other car there, and that customer left the store just as I arrived. I say that to indicate that they were certainly not busy. So I am at a loss to explain why it would take nearly two hours to fill an order for a single bottle of shampoo -- and that happened only after I called. read more

My dog loves coming here for some retail therapy. He never buys anything, but he thoroughly enjoys walking the aisles and taking in the various scents of bagged kibble, baked treats, and adoptable small animals such as cats, birds, gerbils, etc. At the very back of the store is a grooming facility. We have been here twice because they always have availability, and sometimes you can get an appointment on the same day of service! Perhaps there is a reason no one is going here, but when your dog stinks, your high expectations will fly out the window just to restore order to your senses. I recommend booking the first appointment of the day. If you wait until later, you will see your dog travel through a room full of hair clippings. It's quite disgusting. They really should spend some time cleaning up between clients, putting a screen up so customers don't see the mess, and have a tidy path for dogs who have completed their service to be able to travel to the desk without collecting the fur on the floor around them. Yuck! I have a large dog that sheds quite a bit. Usually I do a de-shed or furminator type service at the groomer twice a year at a different groomer and that generally cuts down on the puffs around my house. Unfortunately, the Petco service doesn't seem to be effective at all. I brought my dog home yesterday and puffs of fur were still plucking off of him when I pet him. Had they actually done the service correctly, this would not be happening. I brushed him and was able to pull enough hair off of him to create another "dog". He was also supposed to get trimmed, but he still had grinch feet that I will have to tidy up myself. My appointment was at 9:00 am, and they called to let me know he was ready for pickup at 10:40 am. It only took an hour and a half to wash, dry, brush, and trim him? This is a dog with a double coat of long hair. I don't think so! It seems to me they are skimping on services and it shows in the results. Two other things that I would like for Petco to improve are the payment and tipping process. When booking the appointment online, I'm asked to input my credit card information. However, when picking up my dog, I'm given an invoice and told to go to the front counter of the retail store to pay. I have take out my credit card and swipe it, which begs the question, "Why did I have to input my credit card when booking the appointment online?" I'm asked if I want to pay a tip. Mind you, I haven't seen my dog yet. I have no idea how he looks or if the groomer has done a decent job. Tips used to be given for exceptional service, but now they seem to be expected whether services were delivered or not. My dog seemed happy when he was returned to me. Also, he didn't seem too traumatized when we arrived for the appointment even though he had been bathed here before. That leads me to believe that the staff are kind and gentle with him. Will I come back? Probably. However, I may not get the furminator or haircut because why pay for services when they aren't being delivered as promised? The first groomer I had did a much better job. Perhaps the real trick is to book a specific groomer that will provide the level of service for which I paid. read more

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Waiting for Petco to open. It's been two days since I placed my order and no email to pickup as of yet. Last time this happened (a few weeks ago) I go up there and the guy argues with me if I have the correct store. He does something and finally sees my order and then fills it while I wait. I wonder if something is going on with this stores ordering but I doubt it. Can't wait to see what's the nonissue this time. Ugh ugh ugh read more

Upon entering the store, there were four customers and seemingly no employees. I walked the entire store and could not find anyone. I walked over to the grooming area, and the gentleman paged someone. When I got to the aquatic department, the young lady who finally showed up refused to sell me a fish until I told her how big my tank was. (I've had fish for years, and I told her so - I know that my tank is big enough). We didn't got into a pissing match in which she was not going to bend. I explained to her that I was annoyed already because of having to find them, and she didn't care. If Petco was a conscientious pet store, I would understand this bulls**t, but they are not. They are a corporate structure. read more

Honestly the employees do NOT want to be there nor do they want certain people there. There was once this cat adoption event and I went with my mom and siblings (important info: we're Hispanic and it's pretty obvious we aren't white) but anyways we were trying to look at the cats and at one point my sister asked to hold one, she saw other customers holding cats aswell. And the lady working that day said we couldn't, but she said this while handing another cat to a white blonde child for her to hold. She then started asking us if our house was dirty and if we were dirty people, she said that she will only allow certain people to hold the cats, we left after that. Despite that, I went in another time and couldn't find a surgical suit for my cat (wasn't adopted at the Petco event) she was recently spayed and I thought it would be more comfortable for her than a cone. Anyways I asked an employee if she could tell me where to find it, she ignored me the first time and then once I asked again she rolled her eyes and told me to wait until she finished talking to her coworker. She eventually showed me where it was but there wasn't any that would fit my cat so I didn't buy any. While walking out you can very clearly hear her whisper to her coworker to make sure me and my dad weren't stealing anything. Anyways I'll take my time to promote the petco near firewheel bc employees are WAAYY nicer over there. read more

This Petco gets pretty low reviews but my experience really was not bad at all. I was greeted coming in the door and asked if I needed assistance. The store was clean and orderly. I found what I was looking for and the cashier was friendly and quick. Total time in and out of the store...about 6 minutes. read more

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I went back for dog food, where it's not Hollywood feed I want to add a certain dog food to my kids food regimen and help a local business. Georgia also purchased an adorable toy in her signature color...Pink! read more

Petco - Georgia Here! Pink is my Signature Color! - Pet Stores Near Me - Richardson, Texas

I've been coming to this Petco out of convenience, but the customer service has always been subpar. On one visit, a cashier insensitively asked about the mortality of my dog, which was completely inappropriate. Today, they refused to take my cash as payment, which was the final straw. I spend thousands of dollars on pet products every year, and I will now be taking my business elsewhere read more

Never again It's the first time I ever do a grooming to my dog. And I went online to set a date and time. I did hit text messages to confirm. But when I arrived to petco. The young girl say. Sorry. We can't accept you if toy didn't bring the vaccine card. I was like , well , why no one say to bring it. How would I know for a grooming I need a vaccine card ? I got my self 10000 hair cute then never kicked me out for any reason. And the attitude. I drive 25 min one way for basically Nothing what a shame. Never use them again. pet-smart are so much better quality. I wouldn't trust those people around my dog read more

Petco - Pet Stores Near Me - Richardson, Texas

Melany helped me locate a great wound care spray for my dogs foot. She talked to me for a while and showed me some great gluten free snack options for my canine. Thank you Melany!!! read more

Petco - Pet Stores Near Me - Richardson, Texas

This store is ridiculous trying to return a dead fish within the 7 days and this idiot's cashier told me I have too many returns and what I purchased the last time. She also told me that the container that the beta came in is not suitable for the fish to live. If not then why the hell do they have it in the container in the first place and it doesn't matter what fish I have purchased before it's not her right to look Up my buying history and make an assumption about why the fish I bought died. They have so many dead betas in the store. Never will I shop at this trash store. read more

I am so disappointed at Petco's grooming area. The retail part of the store is fine and actually many of the workers are very helpful and kind. However, today the groomer was so unkind. It says on the website that you do not need an appointment for nail trimming, so I walked in. When I arrived, she was currently grooming a dog at that moment and said rudely that it would be a while before she could see my dog because she was the only one working today. I asked how long until we could get the nail trim and teeth brushing service. She replied rudely that it would be about 30 minutes, so I could walk around the store and wait or come back later. I told her I would walk around the store until she was ready. She never acknowledged my answer or anything but whatever, I thought she was ok with it. After 30 minutes, she was still grooming the tiny dog, and, in addition, taking in other dogs before me while watching me through the window. So after about 45 minutes of wasting my time walking around the store, I left. *I've even defended the store to my boyfriend who even complained about bad service because only one person ever works at the grooming service. Never again! read more

Very unorganized, dead and ratchet inside. It's low on employees. Plus the structure inside is very messy. read more

Do not take your pet to this place, My dog was let in the cage for almost 5 hours, we dropped him off at 12:00 after not receiving a call we dropped by about 4:00, he was not ready. They need to close the place! -unprofessional conduct poor grooming skills often do not listen to when you have concerns Just bad read more

I tried to get my dogs nails trimmed. The "girl" was VERY rude!!! I was getting my dogs recorder off my phone. She is yelling at me in her broken English that she needing paperwork. There is NO customer service anymore!!!! Kids have taken over the world. It's a me generation. read more

The grooming was a complete scam. There was a random $15 charge that was NOT disclosed during the appointment set-up process. I asked why there was another $15, for a shave charged to my bill when I already am paying for the bath and cut (not to mention they didn't even shave her) and she simply said, "oh it doesn't show online when you book the appointment." If it didn't show online then why is it on my bill? I definitely can't afford any hidden up-charges and it was just shocking to think I'd be paying one price and then get there and I'm stuck paying $15 more! I can understand a $1-$5 charge, but $15? If you're fine with hidden fees and up-charges then I will admit my dog looks really good. I wish they had some puppy perfume to spray on her; she doesn't smell like anything which is fine I just love a good smelling pup -especially after that experience. I just can't believe they wouldn't disclose another charge for shaving my dog when she didn't even get a shave. She's a golden retriever she doesn't need that whatsoever. read more

Petco - My golden retriever Effie. - Pet Stores Near Me - Richardson, Texas

First off don't let this grooming salon touch your fur baby! I took my dog to an appointment that I regret. I'm filled with so much sadness writing this. His cut was by Williow she did a terrible job. Not only that she hurt my dog! I tried to pick him up and he screamed I look under his belly and 3 of his teats were cut off! I can only imagine What pain he went through! I feel so bad I took him there. She never called and said "I can't cut him he won't sit still" she just held him down and hurt him. I'm so sick. I will never take him to Petco again! read more

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Do not go to this store for any services. They "vet" the hire isn't actually a vet, she is under qualified, extremely rude, and unprofessional. After the poor treatment I got from her I will never be coming back. She is money hungry and will charge you for things you don't need so she can make the store money. read more

Yelp store hours are until 8:00 for Sunday, closed at 7:00. Wasted time. If you're going to use Yelp, update it correctly.

The worst cashier I have ever seen. His name is Axel. He did not help me answer any questions. He did not ask me the phone number so I can get the discount. He picked the wrong order for my dog. He did not have any positive attitude with me. I hope that the manager can read this because I would never come back to this Petco again. read more

Petco - The name is the cashier. - Pet Stores Near Me - Richardson, Texas

Made an appointment for a cut and bath for my dog witch cost $45 end up pay $69 got charged 2 fees that never got mentioned or approved by me Went to pay at the register an the cashier ask me about 5-6 time for a tip after I had declined being I was not happy about the service read more

I don't know why this location has so many poor reviews. It's organized and pretty clean considering it's a pet store. They almost always have what I'm looking for in store. Plus, grooming here so far has been great on my Aussie. The staff and other customers are always so friendly. Most people are abiding by COVID distancing and they are quick to fill my pick-up/curbside orders. Training is small but interaction between the dogs is allowed, just not the people. I wish my dog and I got more out of our short trining window together each week, but my puppy sure does love the play which for me makes it work it. read more

Take my review like a grain of rice. When it comes to the location of this Petco, I do find it very convenient and I don't really mind the "unfriendliness" that is received when entering the store. During the weekends, the employees seem to be a lot more helpful in comparison to the employees during the weekdays. I never had any ill feelings towards this specific location but that's until recently. The reason why I'm giving this location three stars is because I would not recommend their grooming services. I had decided to give this location a try because my previous groomer had gotten "let go" recently and my dog needed her monthly grooming. She's not the type to be easily handled since her personality is very energetic and never the type to want to sit still (she's only a year and a half old). At first I thought everything went alright but then I started to notice a few things once at home. She kept pawing and scratching at her right ear and when I looked closer there was a small bruising red mark (had put a little pressure on it to test it and she pulled her head away). When looking at her nails, all seem fine except for one of her dew claws. The edge was not cut properly and it looks similar to when a human has a hang nail but it does not seem to bother my dog that much during the time I attempted to fix it. To summarise, it just seems like the groomer(s) who worked on my dog was really rough with her (had left her alone at the store but now sadden that I hadn't stayed to watch) and just didn't have the time or patience to deal with her- nothing like my dogs' previous groomer had for her. So I'm just really disappointed and in search of another grooming service. Update: yeah, biggest regret I've made for my dog read more

I would like to say I had read the reviews about the Gromming service and was a little scared but I am one to like to tryout places for my self and I am glad I did. I have a nine month old miniature Schnauzer and he is distant from people due to his previous home so it is hard for him to warm up to people but Liz was amazing she work with to get him to trust her so she could groom him. Also Liz gave me great advice on setting him up on a grooming routine. I would like to say I am very excited to allow to groom my dog again because they did an excellent job. Looking forward to doing business with them again. read more

Petco - Happy after his first grooming at petco - Pet Stores Near Me - Richardson, Texas

While the store is well stocked and the prices are really good; the staffing leaves much to be desired. No one cares if you're on a break....but don't take your break behind the cash register and then refuse to help people while a line is forming behind the one cashier that is working. Perception is a huge part of retail and the perception is that you're lazy...and maybe you are lazy...I'm assuming you were on break since you were scrolling through your phone and when asked if you were open you replied No. Nothing else. Just No. I get that it's hard to hire people right now...and people really aren't motivated to work...but act like you know how to be in public. read more

Recently I had my dog groomed here for a hair cut, instead of 4-5 hours like they normally recommend this time it took the salon leader almost 6 hours! Also, I heard the same salon leader complaining about me in the back to another groomer. I highly recommend you do not take your dog here, we will not be coming back after the experience we've had. read more

The store is ok but do not take your dog in the grooming. Regardless of all the horrible reviews I took mine in for a regular bath because it's closer to my apartment but when I got him back he was starting into itch like crazy so I called them and took him back. Few days later my dog kept on itching and started having wounds on his body. I was worried so I had to do a whole shelf up blood work to figure out what was wrong with him. Amounts of times and money wasted and I found out that he got lice. LICE!!! Any procedure of grooming is they are supposed to check for those kind of things first hand before starting the services and let the pet owner know. I know he didn't get it from anywhere else because he is a house dog he doesn't mingle with other dogs or go to the parks. He just likes to lounge on the couch. If I could have it my way this grooming needs to shut down it's ridiculous that I have to suffer and my pet has to suffer because those high school idiots don't know what the hell they're doing. read more

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Yah, I might have to agree with Frater M. here. It is a sad, sad, sad location. It is an anomaly that it has continued to stay in business this long. I am almost a little ashamed of myself that I have gone back. It is so much closer to me than the Pets Mart on Greenville, however it is almost worth the drive considering the prices at PetCo are a little steep. I have no fish or terrarium experience with pet stores, but I do know their dog food prices are more than most. The place is eerily quiet and always empty. I usually don't see a employee until I need to check out. Yet, it stays open and fully stocked with all your pet supply needs? read more

Dear Wife and I have been driving past this one since we moved to Richardson 1.5yrs ago. It's in a decaying little chunk of strip mall left over from where Richardson square mall once proudly stood. This place is dingy, depressing, and has that "my god, how much longer until it goes out of business" vibe. The employees were neurotic, yelled at each other, and said odd things to customers. The fish area was some kind of piscine concentration camp. The worker bees couldn't figure out how to sell a parakeet. The only animals that looked reasonable content were the ferrets, and they are always happy no matter what. Avoid. Maybe they will go away. read more

Tried to sell me expired dog food. There was no expiration date on the package, the checkout lady just asked her manager "How much money for expired food?" as if she was asking how much money should be taken off for EXPIRED FOOD?? I do not trust this place. read more

DO NOT use a grooming at this location! We'd get screw at the first time (3 months ago), decide to give a second change today...Guess what??? Got screwed again... I feel like call the cops on them today! Overcharged, couldn't find our appointment and what's worse our dog got shaved to 0 Got to HELL y'all....I can't believe we gave a second chance! DO NOT use a grooming services at this location! Staff rotation will dive this location to the bottom! read more

Juana at the grooming salon is an angel. She always gives my little puppy the BEST treatment. I was a little nervous coming in having had a negative experience at a different Petco, but Juana did such a great job! She is always really caring and gentle with my pup, and she answers all my questions. I feel very grateful for her. This Petco service is great. The whole staff here is really nice and helpful. The only reason why I didn't give it 5 stars is that it's a little run down and corporate could do a little something to make it look nicer. Other than that, no complaints :) read more

This place has the worst customer service ever. We needed help with getting a bird. We tried looking several times for help; since the cashier was busy didn't want to be a bother. No one to be in sight. Finally when the cashier was busy, we asked him to get us some help. He said he would get someone for us. He never even bothered to get us helped out. Instead just let us sit there like idiots, standing looking at the bird we thought we wanted. We stood there a good 20 minutes waiting. We got tired of waiting and just left. And the cashier still had the nerve to say "have a good night ladies". I'd understand if we were rude, noisy, impatient costumers. But we weren't, we waited patiently. I always try to understand I can't get tended to when I want. But to get blatantly ignored is just unacceptable. read more

Who knew the BEST pet store is in my neighborhood? I took my 13 yr old grandson to his local pet store, Pet Smart on Coit & Campbell. We shopped for a couple of hours and I bought $50 worth of Betta stuff. And a Betta. I was a novice and told the sales young man that I would have to rely on his expertise. FIRST BIG mistake. I now know he used me to dump his bad inventory. The next day, same cutie grandson went to a pet store in Plano near Jump street. Bought some old live plants 75% off. that was a steal. Tonight my husband suggested our neighborhood pet store. I had forgotten about it. The employees are older and more experienced. The Betta inventory is far superior than the other 2 stores. The fish department is AWESOME. Lots of fun turtles that were so much fun to watch. Baby bettas for $1.99 and starter kits for $4.99! read more

I went in yesterday at around 11:30. The African American girl working there didn't even acknowledge me. She never looked at me or greeted me. After I paid she threw the receipt at me and stormed off. How do people like that keep their jobs. read more

Signed up and paid for Pet training at this location and have never been able to connect with the trainer. I was told she would call me, waited a week and never heard anything so I called and left a message. She called my work number once after 6:00 when I wasn't there so I called and left several more messages with my cell number and she never returned my call. When I call there she is in a class or not there so I leave my number but she doesn't respond. Why do they sign people up if the trainer can't be bothered to return a call? It has been over three weeks now and my puppy is not getting any younger. Guess I will be looking elsewhere. read more

The groomer was very patient with Buddy during his nail trim. She made sure that he was comfortable on the table and was very gentle as she did each toe and used the grinder. Very pleased with the process and her taking care to win his trust. read more

I LOVE bringing my dog Maxi to Petco grooming. Everyone in the salon is very loving and caring. Elizabeth Tatum, the salon manager is always welcoming you and your loving pet at all times, Maxi loves his visit and constant care. Thanks Petco Salon! Dena S. read more

I do not understand why this Petco in Richardson, TX does not have a much higher rating. I moved to North Oak Cliff and drive in to this location whenever I can due to the friendly staff and manager, Michelle. I am always greeted and this store has a great treat bar where I can buy my dog's favorite low fat pretzel treat. Michelle keeps this item well- stocked so I always can get this treat when I visit the store. I also buy additional treats for a friend! Whenever I have questions or am searching for an item either Michelle or her staff are very helpful in assisting. The store offers low cost vaccinations are specified dates and rescue groups (dogs or cats) are always welcome including Santa Claus for photos with your pet for Christmas. I highly recommend this neighborhood store and wish I still lived closer!! Martha Duke read more

Liz in The Grooming Department always does an AWESOME job on my dog Carly.... who is not easy to groom. Liz is kind, nice and generous with Carly and gets her groomed beautifully every single time. Carly looks great for weeks and smells wonderful too Ashley is also great in The Grooming Department. Everyone there is always nice and super courteous to me! They have a lot of elderly customers and they are always treated so nice and workers even help them with their dogs and open doors and everything for them. read more