One of the best customer service that i received from a great guy who help in the turtles section, his name is Lupe, he is been helping me since my turtle got sick his knowledge about turtles help me trough all his recuperacion, since the beginning he gave us the best advice and recommendations about food, supplements, equipment and wellness for my turtle pet Franklin I'm really happy to meet him every time I visit this store thank you Don Lupe read more

We've been coming here for pet needs because we're close but the last encounter we had was with the 'manager' (lady) who was very rude- not only to customers but to her own staff. One of her staff called her through the radio for help and we all heard her be rude to him. SHE SHOULD NOT BE A MANAGER THERE. SHE DOESN'T KNOW HOW TO RUN A STORE, LET ALONE RUN A STAFF PROFESSIONALLY. read more

I hate giving bad reviews but I feel ppl need to be aware when ordering online to deliver at your house. Long story short: I will not be using this service. It is better to buy and pick up in store. I was aware doordash delivered and I left specific information for the carrier only to find out it's the wrong address they delivered. I couldn't contact the driver so I called the store. I was hung up before I said anything so I had to call again and be on hold. The employee told me I had to call doordash since they could not do anything. Side note: I understand Petco does not have access however this is an extremely inconvenience. Now I need to call another number? Anyways I call DoorDash and the lady told me I would be refunded since it was delivered to the wrong address. Come 3 -5 business days later: nothing. I called DoorDash and they told me they cannot issue refunds and I would have to call the store.... Literally last week the employee from Petco told me they cannot do this and DoorDash customer from my first call told me I would get my refund. So now I'm being lied to on both ends. I found another petco number for the online orders and turns out I needed to call them to issue a refund. Again inconvenience since I was never told this information and especially from a Petco worker. If you guys want your reviews up please consider the customer's feedback and reviews. I am not surprised this store has a low rating read more

A incredibly crappy and uncomfortable customer experience with the Manager Adella. So, I have a box and a bag of cat food to return that I had purchased the previous week. I had called ahead to confirm I could return the items. So, I go to Petco and I give the checkout worker my number and it didn't work, even though I know for a fact it was the one I used the previous week. So confused we try again to no avail, so I give the employee my mom's number. It also didn't work. We try a few more times with no success. We then tried a receipt my mom gave me which was the wrong one. The worker calls over the manager who is all ready clearly annoyed. She ask me for my number and we go through the same process. She tells me it's not working and then ask me, "Why didn't you give us your number when you bought it?" I just stare at her for a moment confused because I already told them I know I used my number so I retell that I know I used mine. She looks back down at the computer and does her typing and then she gives the most sour fake smile I've ever seen in my life and goes, "Next time, give us your number on your next purchase." I calmly but firmly restate that I had. She goes silent again going back to the computer. Too long of a moment later she hands me a receipt (it was a card for store credit) and stacks the returns on the counter and says have a nice day with her annoyed low effort smile again. This manager doesn't even explain what she just handed me, she clearly wanted me gone. Mind you I had been relaxed and respectful when spoken to this whole time. At this point I'm confused and frazzled, I go to grab the items that she just stacked because I'm on anxious autopilot and then she QUICKLY grabs them says something on the lines of "No. These stay here." Embarrassed I quickly apologized and left. That was truly an incredibly uncomfortable and downright unfriendly experience. I don't ever want to go back to that location. She tried to make me feel like I was doing something wrong and sneaky. I hope the proper measures are taken with this manager. I work in customer service myself and I would never treat a customer that way, especially one that had been cooperative and mellow. Her tactic is a great way to not make people want to come back. I only gave 2 stars because the guy who had first helped me was very kind. read more

If they had better customer service, they don't have any customer service you asked for help in a certain department and nobody comes and you are waiting forever and nobody knows how to do anything other than registers it's terrible read more

I love the customer service people, so helpful, friendly and knowledgeable I everything you could want or need for your little babies

Do NOT buy here!! Staff is extremely rude. If I could I would give them a negative -5 star! Came with 2 brand new products that were gifts and purchased at this store by a friend, for store credit to buy things for my pup. Both products brand-new, in their package, with tags. Untouched. Cashier was rude and not helpful at all. Not caring about a potential customer. Manager was dismissive, uncaring and rude as well. Did not want nor try to help to keep my business. Take your business elsewhere. read more

Was not able to return item. Cashier says I can bring it back if any size issue. But they didn't aware me that I have to have an actual receipt. And they say they can't look up my payment method for return. Be careful! read more

Petco - Pet Stores Near Me - Saugus, California

I love love LOVE this location however I dealt with a pretty feisty employee and I didnt really appreciate the way that he told someone on the radio (maybe) that "he was dealing with this girl" which,,, "this girl" was me. I totally think that it was unprofessional and he was basically just giving me a bad attitude that whole time so I can't say im happy about that. Mind you, i literally got one thing and I had to turn my cart so he could scan it because he didn't wanna type it in (i got a big bag of dog food) other than that tho, this place is usually pretty good and they always have cute cats. read more

Hi I come here whith my son and everyone is very nice lupe helps us the most out of everyone last time I came nico was very rude not helping us and even being on his phone he had an attitude and just told us to find what we ask for our self read more

Beware; POOR GROOMING BUSINESS PRACTICES- NEGLECT On 10/10/22 I took my dogs to get groomed. The attendant was very judicious at reviewing that both of my dogs had all the necessary documentation to get groomed. When I arrived; I was asked to return in another 45 min. As I returned 45 min later, I saw a man placing my dogs into his car. I immediately stopped him and grabbed my dogs. He claimed that the attendant had given him my dogs. I returned to the store and the attendant stated that she thought I had sent this man to pick up my dogs. I asked her if she has been as judicious with asking for an ID or proof that these were his dogs. The man stated that he was there to pick up "his friends dog" (how could you not know what dogs belong to your friend?).... I asked the attendance to check if there were other dogs left; she stated only mine were let so she released them to the man. The manager came and said that he would he would follow up with me on the next business day. Keep in mind that no apology, or explanation was given to me. My dogs are like my children... Words cannot explain the trauma I experienced seeing my dogs in another persons car... Had I arrived 1-minute later; I would have never found my dogs and PETCO would have not taken responsibility for their failure to ensure that my puppies were returned to me. It is 10/11 and no one from Petco has called or even apologized for the incident. I still do not know what happened and am shocked at how nonchalant the attendant was when I confronted her... she didn't care! The man had also paid cash for the grooming so there was no way of tracking him down had he mistakenly taken my dogs. Just beware of the way this place operates. I feel that they need to take an extra step to ensure that this never happens again. read more

I have been shopping here for my pets since they opened. My husband bought a collar for a new puppy but it had rhinestones...not good for a puppy. We have been so busy it took some time For me to return. 1 day past their stupid 30 day return policy and they would not let me exchange. Guess what, Chewy has a 365 day return policy. Guess who is never shopping here again. Bye bye read more

VITAL CARE SCAM!!! Cashier told me that the viral care "can be cancelled anytime" and that there was no obligations but failed to say "there is a one year payment commitment per month" and that the cancellation anytime cancels automatic renewal but they still charge monthly. DISHONEST EMPLOYEE "EMILY" was the one helping me out with this sale, I would avoid this place. When signing up for vital care she took the phone from me to "finish signing up" and therefore I never saw any sections stating annual commitment. To put the scam in place she even crossed out "annual commitment required" in the paper. read more

Petco - The brochure that had the information crossed out by cashier Emily on 03/23/23 - Pet Stores Near Me - Saugus, California

I do not blame the employees for how much this place sucks, but they definitely don't help the state of things with their total inability answer a single question I've ever asked across the many trips I've taken to this godforsaken place. Clearly they aren't being trained in anything. There are serious stock issues as well, most notably in feeder insects. I have only been able to procure crickets there once and they died by the end of the day. I am happy to report that regardless of their proximity to Trader Joe's, I will never be returning to this highly frustrating place. I have finally learned, and now you won't have to because I've told you what to expect. Blessings to you all. read more

I recently got a new bearded dragon I've have 3 and I got one from this store and it dies 4 days later come to find out the store got a "bad batch" as a young lady said they had perisides so I got a new one no change. So I go and get crickets regularly from this place and I started noticing after I got them the next day 70% of them would be dead. I went over and got some crickets from Petsmart up on Golden Valley and they lasted a whole week. I know crickets aren't supposed to last long but longer than a day would be nice. read more

The Vetco Total Care team working on 7/14/2023 at 3:45 PM were completely amazing! Dr. Flores, Alondra, and Senia we're on point from start to finish--they were kind, helpful, patient, gentle, loving, INFORMATIVE, and treated our baby as if he were their own. We will definitely be making this location our permanent Vetco home. read more

I am an extreme fish lover and keeper. I have been going here for years now and I have never been satisfied with the fish department staff until now. Lupe is FANTASTIC. Not only is he so wonderful as a person, but he is beyond educated about all fish related topics. He also genuinely cares about my fish and asks me every time how they are doing. He has personally saved my fish more than once when they were sick because he knew exactly how to cure them. He is also honest about everything. I hope Petco never lets him go because I'm still a customer only because of him. I thank him for his knowledge, kindness, and compassion. Petco is better due to Lupe being a staff member and he deserves many, many raises and promotions!! read more

This store NEVER answers his phone, if you want to make an appointment no one answers !!!!!!

So I don't know what happened to good old Petco. I don't know if you're teaching your employees different stuff, but the amount of rudeness and attitude I get here now is unacceptable. Also I don't know if you're teaching your employees to avoid customers and roll their eyes, when they have to help customers that's just pathetic. I work in 100° weather or hotter and I don't even do that when I have to go help people that's just slow down pathetic. Moral of the story is fix your staff Petco, and your fish because your fish gave my whole tank White spots. read more

We have a sick pet at home and were looking for a certain shampoo that Petco has that has great reviews and could help our sick animal. Today we had a horrible experience here regarding that item. Good luck getting some help here. We asked for an item to be checked for while paying at the register for other items and the cashier (young man) refuse to check for us. His response was "the line is too long". The line behind us only has a few customers in it and there was a few registers opened. Not a great answer nor great customer service. Hope the manager here isn't training employees to say something like that. Cashier had no personality and did not seem happy working here. Also, we were gifted a gift card and were going to use it here and we tried giving to the cashier and his response "don't give it to me" very rudely. read more

Save the time and money on their grooming services. Complete waste of time and money. My dog came back with his hair all jacked up and uneven. It was so bad, it was comedic. They did offer for a touch up, but it was so bad I didn't want to waste my time anymore. read more

I had a great time grabbing a few items for my aquarium, I had to get some shrimp for 1 of my tanks and plants for the other. The man who helped me Lupe was absolutely awesome. He was extremely knowledgeable when I was asking about adding a algae eating fish to my goldfish tank. He was also extremely patient as I chose many different plants from different tanks. I'm so grateful for all his help when it came to my fish, I know they'll be happier thanks to his expertise. read more

This rating is not actually for Petco but the groomer who worked on Archie this morning at 10AM, Mar 4, 2022. This was in Petco Bouquet Canyon Road, Santa Clarita. Archie was originally scheduled for 2:30PM today but he called yesterday that I should re-schedule Archie in the morning of the next day. That was no issue with me. I got a call around 1PM that I should pick up Archie in 20 minutes. I told him I am too far for me to arrive in 30 minutes. He in fact disrupted my plan and he should not be demanding for me to pick him up right away. When I picked up Archie, the groomer told me that he bit the brush and other things during the grooming process. Therefore, PETCO (his own words) will not accept Archie anymore. I answered, It is fine. I don't want to exchange words with him. I paid $99 for Archie's grooming and haircut. Archie has been groomed with PETCO for 10 years (Petco Van Nuys and Petco Granada Hills). They never mentioned anything like that. As if he owns or is a manager of PETCO, he blacklisted Archie and can not go there anymore for his grooming or haircut. Well, Petco just lost a customer. I give generous tip too, but I did not give him a penny when he said that. I could have given "zero" star but it is not possible. read more

Why offer a soothing and gentle bath for dogs with skin conditions, if you won't take a dog with a hot spot? The stylist, Ally, I think, couldn't have been less interested in actually doing her job, and the manager, Ron, looked dejected and useless. The grooming receptionist was on my side and obviously would've taken my dog if it was up to her. The other manager was clearly ok with it too, but Ally probably had to start her holiday weekend early, and wanted to leave. I understand if my dog had an open wound or something but the reason I was taking him in, is because his skin is irritated and he needs a bath. They used to have good stylists here, in Mya and Lisa, and one other girl I forgot her name, but they've obviously moved to better pastures. Don't blame them. Petco corporate needs to reevaluate this store, as they've just gotten worse and worse over the years. I've been a loyal customer for 11 years plus, but I will just go to Petsmart or Krisers from now on. 1 star, F, 1/10. Horrible customer service. read more

This evening we went to purchase fish at 8pm when the store closes at 9pm. There was no one to service us " the aquatic specialist wasn't working". Then General Manager came over & said "he doesn't know how to catch a fish & would not help us to make our purchase." I have never had such horrible customer service by an associate & by the General Manager. We will never shop at this location again. We both work in sales & not only disrespect to the customer but lack of urgency to make a sale for the store itself. read more

Pet training with Madison is always fun! I would highly recommend getting your pet trained here. My dog Mochi absolutely loves Madison. She always has tips and tricks to share when it comes to training. Can't wait until we do the adult classes! read more

We have three dogs. Since moving to our home some 35 years ago, Petco has been our go to place. While taking one of our dogs for a Nail Trim we found a NEW ADDED CHARGE of $0.99 for a Materials FEE. Trim was $12.00. This NEW additional fee is offensive. After all, my barber does not charge for using his Scissors and electric clippers when giving customers a haircut or trim. read more

Petco - Itemized sales receipt showing the added Petco materials fee of $.99. - Pet Stores Near Me - Saugus, California

I had a grooming appointment I made online weeks in advance. Hours before the appointment we were called, to let us know, that the groomer left work early due to a dog bite. Totally get things happen, but it's been impossible to get another appointment. Cant get ahold of anyone when you call or leave a message on vm or through their text messaging. Since they canceled the appointment, no matter the reason, I would hope they would make it right by getting us in for another appointment. read more

I was starting to lose control of my puppy boy (I'm a first time dog mom), so we went in and signed our frenchie up for dog training. Madison has been the absolute best with assisting my daughter and I in training our pup. He's learned so much and we love taking him in walks now at the park now that she's also assisted us with teaching him to walk straight by us in the leash. I honestly don't know where we would be without Madison. I highly recommend her classes. Can't wait to move on to higher levels. read more

Petco - Pet Stores Near Me - Saugus, California

Kendall was awesome! Super knowledgable . Super helpful. We have been looking for rice fish everywhere. We are so happy we stopped in today

Petco gets 5 stars because of MADISON!! She is literally the best trainer and worked so hard on getting our puppy riley on track. 6 months later and I still use her commands "BY MY SIDE" Riley is a crazy little one who doesn't always listen. But Madison gave us a good foundation. read more

More support staff. Store always understaffed. You're on your own when you shop at Petco.

Poor customer service! Went in this Sunday and required some assistance in finding a product. Walked up to an employee who was having a conversation with another customer about her service dog and I politely said, "hi, sorry I don't mean to interrupt but do you...." And before I could even finish the employee interrupts me and said, "No I can't sorry" turns her back and walks closer to the obviously more important customer and her service dog. I stood there in utter shock. I understand if the employee was going on their break or something, but just communicate that more clearly instead of interrupting your high paying customers who pay your paycheck. I'll be shopping somewhere else from now on. read more

Came in looking for fishes to put in my new tank and got help from lupe he taught me a lot about fishes and plants. He made sure I had all the right products and good fish and live plants to start with. read more

Its a bad case of no one knows what's going on. I must be a glutton for punishment as I waited an hour to have my dogs nails trimmed the kid at the desk kept says it will just be a minute. Finally when they took my first little dog back they "groomer" stuck him in a cage and was chatting and smiling with another employee, I will never use Petco again for anything! read more

I had to pick up some dog food the other day and wasn't too impressed with the layout of the store. It got the feel of a warehouse, cold and open, but the way the aisles were organized wasn't convenient. And just because it's a pet supply store dosn't mean it has to be all dark and cold. The parking lot is also not easy to get into, mainly due to the Trader Joes but that doesn't help things for Petco. The clerks were friendly so I'll give them that. Otherwise I find it way easier to go to other places in town. read more

Kendall in the reptile department was fantastic to us! She took so much time explaining all the details of the bearded dragon and leopard geckos. She was very sincere and thorough! We will be doing business with her again! read more

My Girl Scout troop visited and met with their amazing dog trainer for a badge tour. It was amazing and the trainer, Madison, was so knowledgeable and kind. I will be signing my puppies up to train with her! read more

RE: Dog Training classes at the Santa Clarita location I completed the First and Second Puppy Training classes with my 9 months old Goldendoodle. Our trainer for both was Madison. My dog learned all the commands quickly and had respect for Madison's guidance. She clearly knows dogs and treats them kindly. She is professional, confident and helpful. I highly recommend her as a dog trainer at PETCO. From, Linda G. read more

We have done training with Madison since he was a puppy and have gone all the way to CGC training and Madison has been absolutely amazing. She is very knowledgeable about dogs and successful training. She's kind, helpful, and personable. Something I love about working with Madison is that she holds me accountable. She gives us homework to work on when we aren't training with her. If we are doing something incorrect then she tells us immediately and how to fix it. Madison is honest with you and only wants the best for you and your dog. She not only is helping train your dog, but she helps train you as a dog owner, which is very important. I recommend her to anyone that needs training for themselves and their dog. Thank you for everything Madison! read more

Petco - Pet Stores Near Me - Saugus, California

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