This review is for the one and only Nicky. She has been our groomer for our Double Doodle, but when our Rottipoo's groomer was out we had Nicky groom our big boy and she did a great job especially when they were short staffed. Bear's fur grows long fast and gets unruly. This is his summer cut and we usually go short because it's so hot. Nicky is dependable and consistent, she never disappoints and we appreciate her hard work and attention to detail with our fur babies. Thank you Nicky!!! read more

Petco - Bear before - Pet Stores Near Me - Stockton, California

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Bre (Breanna D.) is a DOG WHISPERER! My corgi lets NO ONE TOUCH HIS COAT except Bre. Ive tried several places as we've moved a couple times, even down in Lathrop Ive tried spots around there and Manteca...but nope! No luck, so I make the drive up to Stockton to see Bre. I also follow her on insta (BresGrooms) because im certain she will be starting her own grooming business soon! Anyhow my corgi loves her so much, cant put a price on knowing youre leaving your doggie in safe and trusted hands. Bre is gentle, patient and assertive with our corgi - because i tell ya he likes to think hes always the boss and sometimes that leads to folks not being able to finish grooming him but he puts his ego aside for Bre LOL! Shes got the magic touch for any sassy pants out there lol! Maybe its all the love she showers them with. Check out the pics, he looks so clean and happy after i pick him up - trim is always perfect, our family is just so grateful for Bre. We would honestly have nowhere to go if it werent for her. So i dont care if I have to drive a ways to see her, my corgi and I are there. Thank you, Bre! ps. reminder to tip your groomer, they dont get paid enough for the amazing work they do. read more

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Nicky the groomer did an amazing job with Duncan! She did a full service groom and gave home the coolest mullet !!! read more

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I usually choose Asha who is awesome at what she does but she wasn't available so I was told Bre is very experienced. Once i get there we get no hi or hello straight to whats your puppy's name? Ok ! I asked her if she could trim him down a-little she said no? I asked can u trim his face hair around his eyes specially she said ok. She took him back i left after 4 hours i get no update i call petco and they tell me his still drying up i said ok. After 5 or 10 minutes i get a text his ready to be picked up. With Asha i usually get a extra card of how my puppy did and what services she did for him. But this time i didn't get nothing but one paper with all the charges that the groomer failed to perform. I paid $90 for the service and my puppy still looked the same as i left him. His still wet around the neck n and face area. She barely touched his face and sanitary area. His nails weren't filed down he scratched us all at home with the sharp nails. It was the first and last time Bre will takecare of my baby. You are taking care of voice less pets and if your hearts not into it please don't give pet parents false hope you will takecare of there babies in there absence. I usually don't write reviews but this kind of service is unacceptable. If i could give zero stars I would. read more

Love the Petco Stockton staff!! Wendy, John, and Justin are all amazing and so a great job any time I see them

I scheduled a pet grooming appointment at 2:30 pm today. When I arrived for my appointment Stockton #01319 the stylist Bre told me that because I booked late in in the day she probably wouldn't be able to finish my dog and did I want to reschedule. I told her no. At 4:32 she sent me a text message saying she couldn't finish his feet and would I like to finish sometime this week. I said no, I wanted him finished today. (See copy of text message). I got no response so I called and no one answered the phone. I called headquarters to lodge a complaint and the rep said they would call right now to leave a message for the manager to call me back. No one called. At 6:30 I received a message from the lead person or grooming manager stating my dog was ready to be picked up. I asked if he was completely groomed and she said I think his paws were not done. I said did you receive a message from corporate about my complaint and she said no, it will probably go the managers voice mail. I explained my dilemma and she said she could give me a 20% discount. I said I'll come get my dog. When I received him his paws were not done, his face was not washed, and he had shaved patches on his coat. I am completely upset with this Petco location and I will not be doing business with Petco in the future. read more

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Petco's pricing is misleading and quite possibly illegal. Now, don't get me wrong, I like the store and the employees seem nice enough, but they list Sale Pricing on many goods without advising you that you must give them your phone number or have your phone on record with them. The shelf tags only say "with manufacturer's electronic coupon" but give no indication that they have other requiremenus in order to qualify for the sale price which, in this case, turns out to be almost $33 out the door. The manager I spoke to acknowledged it was misleading and that another big box pet store had been sued over the same illegal practice. read more

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Let's start by saying that the actual clinic staff that administered the vaccinations were great. Shout out to Angel for loving our dogs. However, don't bother making an appointment, they will take walk ins before you. The whole point of appointments is to get in and out quickly. 3 scheduled appointments between 10-10:15 and we didn't get out of there until almost 11. Extremely disappointing. I will go back to Manteca from here on out. read more

They are such nice people helped me find what I was looking for twice and even helped me carry out my large items without asking such nice people ! read more

prices. compared to Petsmart the prices are really high. kmr stage 2 milk is $26 at this petco. it is 19.99 at petsmart. I asked a employee if they price match and they said only on their own website. I will just do business with Petsmart. on the way out the door a huge pile of dead fish I noticed in the goldfish tank. It looked pretty bad read more

Petco - dead fish at least 50 of them all at the bottom left - Pet Stores Near Me - Stockton, California

The grooming staff they have are very unprofessional. My animals get cut every time So I booked with a new groomer, Brea. When I got there I was 15 minutes late because I thought they weren't open and Brea said I had to reschedule cause she booked a dog in my spot. I called the manager about her and was trying to get a new appointment and I said I don't want a day where brea would be there cause I don't know what I would do, as in probably yell at her again for her lack of customer service,.Then they refused my dog and said I need to find a new place to take my dogs. She said I threatened the groomer and that is a lie. I asked why I didn't get a courtesy call.She said she doesn't make courtesy calls for appointments but if she had, she would have known I was just sitting in the lot waiting for the doors to open. All this could have been avoided if Brea was trained properly on customer service. I'm so upset now but it's probably for the best because no one there knows how to cut labradoodles hair and when they nick the dogs skin, it hurts them, and they always do. I do not recommend this store for grooming! read more

I took my golden retriever dog in to get a grooming appointment. It was probably the worst haircut I've ever seen in my entire life. If I could get refunded, that would be great. I might as well have cut my own dogs hair myself not by a quote on quote professional. I was very disappointed. I also called to check in on him and they said oh yeah he is ready to be picked up when they said they would call me when he was ready to be picked up fire everyone immediately. read more

DO NOT take your pets to Petco for grooming! They will not call you when your pet is ready to be picked up. We waited for a phone call we never got, and drove to Petco to find the store was closed. Our dog stayed there all night without any food. He was frightened when picked up. He hadn't gone to the bathroom since the day before at 4:30 pm, & it was 9:00 am the following day when the groomers opened the doors. read more

I am so dam upset! My poor dog was dropped off yesterday at 5:00 for her appointment to be groomed. Guess what?? They told me it would take 3 to 4 hours for her to be ready! No one has called me it's 9:11 pm and my poor dog hasn't been fed. No k e answers the phone it just rings and rings!! She must be so scared she's never been away from home. My dog better be ok tomorrow!! read more

A lot too choose from for your furry friend very nice staff ,could use more shopping carts though 30-50! Lbs gets a little heavy when you have too-carry to your vehicle. read more

The staff was fine HOWEVER lord in heavens CLEAN THE BATHROOM ‍ A dog wouldn't pee in there. It's beyond disgusting and reportable read more

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To the guy that works in the fish area thank you thank you thank you for recommending snails to clean my tank! And for recommending real plants for my tank.. your amazing! read more

Ordered for my cat and I got a dog product. One has to be careful they don't get your pet sick.

Horrible place!! Do not bring your dog here to get groomed!! Especially by Asha! Picked up my dog and he was all wet still, legs, feet, neck, was not brushed properly and her excuse was he was scared of the blow dryer when I took him 1000 of times and nobody ever had a issue. When I brought my dog here and the first thing she tells me not too go to far because it'll only be a hour. Obviously they gave me the vibe they're in a rush and when I picked him up he was all wet, I'm sure they didn't even do all the procedures I paid for because the nails don't look trim, paid for extra brushing teeth and his breath still smells the same way when I dropped him off. Paid extra for nothing because how did I pay extra other things and still took her the same amount of time to finish before I added any extra features on. Smh disappointed and won't be coming back here!! If you gonna make excuses as a groomer then don't groom!! Regret bringing my dog here! I need a refund cause this shit ridiculous!! read more

Last time I went in they were great!!! My dog got bath, hair cut. I'm going back on my payday, June 4!!!

Went in for grooming last week for my dog and got the full bathing and grooming treatment with nail trim etc. however nails were NOT trimmed. Extremely upset because the price was not cheap and now i have to take her else where because people don't do their job well for what we pay for. I just noticed today which barely came up to a week therefore they said they couldn't do anything for her and her nails are extremely long bc obviously they were never trimmed a week ago when i initially took her, therefore will definitely not come back here!!! read more

Three stars for their large selection and the friendly associates , this store is super dirty like the smell was horrifying when I walked in there were numerous piles of poop and random dog pee all over the store ? It took awhile for someone to help me and the shelves weren't stocked that well for puppies , I was scared to put my puppy down because of the cleanliness of the floor , their pricing is definitely expensive so this will be a last resort store for me read more

I took my dogs 2 Labradors in for shots last year to the Petco/Vetco pet clinic at 5406 Pacific Ave in Stockton. I always take my dogs in for Vet visits and shots together so they are always due at the same time. Last year they were due for rabies shots amongst other shots. My female dog's records reflected she was given a 3yr vaccine but my male dog's records reflected a 1 yr vaccine. I did not notice this until I got home and was putting the records away. I tried to call the clinic at Petco but was told they were already gone for the day so I would have to call the 877 number to speak to anyone. I called Vetco and explained the situation to the representative. I was told that the clinic made a mistake, that all "new" dogs only receive a 1yr vaccine regardless of whether or not they had a 3 yr previously elsewhere. So my female dog should have only rec'd a 1yr vaccine as well. (I was lied to! See below) So here we are a year later and I make my appointments to take my 2 Labradors dogs in again + one more. I arrived at 11:50 for Dog A 12:00 - 12:06 Dog B 12:06-12:12pm Dog C 12:12 - 12:18 I waited in line for 20 minutes while the person in front of me was checked in. Due to the length of time it took to get the customer in front of me all checked in, I was already regretting my appointments but I needed to get my pups all taken care of. The gal checking in had gotten so behind that another tech had to come up and help her check people in. Four other appointments were checked in before I was finally all checked in! It took the gal 30 minutes to get me all checked in. I was just about ready to walk out, I could not believe the inconvenience of this whole processes! I finally get to the back and I ask one of the Vet Tech to take a look at my paperwork from last year, and ask why was one dog given a 3yr vaccine and the other just a 1yr vaccine. He looked at my paperwork saw that it was done at this same clinic and apologized. He told me that this clinic only uses a 3yr vaccine and they have had to correct other people's paperwork as well. They were going to enter the vaccine but not charge me for it since he did have it done last year. I was told several times by the Vet Tech and the Vet herself that I was not going to be charged for the vaccine but it would be entered so they can update the expiration date. I was given a small piece of paper with a bar code on it and told to take it to the cashier. I was not given ANYTHING to reflect what the charges were for and since I had 3 pets all the charges were group together as one charge on the store receipt. An itemized record would be emailed to me. I get home to print out my pets records and see that I was charged for the rabies vaccine! I tried calling the store and the clinic is done and gone for the day. I call the Vetco 877# and spoke to customer service "upon checking your pet's records your dog WAS given rabies shot today" again I tell her no he was not. They entered it to correct the vaccine exp date but NONE of my pets had any rabies shots today. Customer service representative then tells me I will have to make another appointment to go in and talk to the Vet! ARE YOU KIDDING ME!!! Not only was I lied to on the first visit last year but now I am over charged and you want to inconvenience me some more by having to make another appointment to go in and speak with the Vet that also told me I would not be charged. How about YOU contact the Vet since you have my pets records and YOU ask her personally if my dog was given a rabies shot today or not. They do not have access to the Vet so they cannot call. Ok How about you let me talk to a supervisor and ofcorse one is not available... I should receive a call back within 24 hours. Maybe they will call when I am not at home, possibly at work, so they can say they called me back.... Got it!!! I really thought that having my pets vet care/shots at Petco would be a convenience, but I was so wrong! I want a refund for that Rabies shot that my dog DID NOT GET and now I feel I have to fight for it!!! Not cool Vetco/Petco. This is not how you treat your customers!!! read more

I shop online and at this location for all my pet needs (6 cats 1 dog) Clean location, friendly and helpful staff and a basic rewards program ($5 off after every $100 spent + random sales for PetCo Pals members). Never super busy on weekdays or weekends, you can come in and grab what you need or order online (quick delivery). read more

Petco - Picking up some cat food - Pet Stores Near Me - Stockton, California

Justin was the most amazing help for us today. We just got a new puppy, and I haven't had a dog in 30+ years. So knowing that a lot has changed since then, I had a lot of questions. Justin was a awesome teacher, and helped us get educated on the food brands as well as treats for training. The great part is he didn't just take us straight to the most expensive foods, he took time to explain the difference in them all. Ultimately we went with the brand Justin feeds his dogs at home because it was the best quality food for the price. I can tell you the breeders sent her with Iams and she nibbled here and there, we bought Acana and she couldn't stop eating it. So according to our puppy Justin was 100% right. Lol. Also the store was clean and well maintained, and the rest of the staff was super friendly. Thanks to all of you, but Justin is the man!! read more

Came in tonight with full intentions of switching up my brand of cat food. I had a few questions and found Wendy! What a sweet person. She discussed with me some options, gave me some sound advice and spoke to me like a person and not a customer. I've been having some terrible experiences as a consumer with the lack of customer service in this town and Wendy was a very welcomed and much needed reminder that there are people who are willing to help and be kind while working retail this time of year. Thank you Wendy for your help. I will return to this store time and time again, not for convenience but for people like sweet Wendy. read more

S.J. is a goddess. Absolute gem. If I were rating her service alone. It would be 5 stars easily...but before I continue to wax poetic about the angel that is S.J., I'd like to share why I'm rating my experience 3/5. My parents bought me a betta fish from this location along with a 1 gallon desk top aquarium, tank decor, food, water conditioner, and tank cleaner. They set everything up for me and the next morning, poor Zuko was floating belly up. I thought maybe we didn't acclimate him long enough so they went back and bought another. This time I did a bit of research on things that stress Bettas and tired to avoid the common mistakes. I cleaned the tank with the cleaner that my parents had been encouraged to buy and acclimated him for half an hour before putting him in the tank water. 2 Days later I noticed Indie wouldn't eat and that he was swimming slowly and hanging out by the filter. He was loosing his coloring and his fins were cinched tightly to his body. I ran to the store absolutely distraught and in desperate need of help. I couldn't let another water baby die on me. I explained my concerns to Kate and she recommended removing the filter as it may be too strong and recommend a different type of food. She also told me that I could bring him back and get a new fish. After several assurances that they would care for him, I decided to go home, get Indie and return him. When I came back to exchanged him for Jasper, I was helped by the lovely S.J. I told her of all my fishy woes and the first thing she did was advise me not to use the tank cleaner any more because that was likely the issue. She said hot water was sufficient. So I went home with Jasper, cleaned the tank with just hot water and took the filter out of his tank. After doing hours of research, I returned to the store to buy a larger tank because I discovered that one gallon is insufficient if you want your betta to be happy. Again I was assisted by Queen S.J. who helped me find a suitable tank, silk decor that would not damaged Jaspers fins, moss balls, a small tank heater, and a siphon. I didn't feel up-sold at all. She was helpful, extremely knowledgeable, and above all else, honest. And now I have a 3 gallon tank that is beautifully set up and I have a very happy fish living in it. The story has a happy ending but it was fustrating that my parents were recommended items that were not suitable. The cleaner which killed Zuko and made Indie sick, and a one gallon tank which is just shy of animal cruelty. So S.J. is amazing but everything else about the experience was pretty unfortunate. read more

I asked for a trim for my dog and they did not shape her hair at all. It was very choppy and looks terrible too much money spent on something like that. read more

Petco - Horrible haircut! - Pet Stores Near Me - Stockton, California

Excellent curbside pickup right now due to the pandemic but they are also allowing up to 16 in the store at a time. I order from the app, I'm able to price check and also get an additional 10% off. I purchase most of my kittens grain free food here and toys. read more

Went here with a filter problem for my turtle tank. I bought it at a different store that was no help whatsoever with the problem. There were 3 young ladies that completely took the filter apart and put it back together to figure out the problem. Filter is working as designed now and Petco has a new customer for life. This was customer service that was over and above what I expected. read more

I love coming to Petco and my dog does too!! Petco is the best pet store to find anything and everything you need. The quality is always good and there is a huge variety on all products. You can pretty much find anything you need for any kind of pet you have. Petco also has in-store adoptions for cats, small rodents, birds, fish, and reptiles. All of the pets seem well maintained and look good! The staff at Petco does not seem super friendly or knowledgeable. This is the only downfall. I would hope that if you worked at a pet store you would be able to help me with items I need for my animal, have information on similar products, be able to ask another store associate, or at least point me in the direction. The times I have gone here I always seem to run into the same two staff members and both seem unhappy and aren't helpful. I must say, the ladies who have helped me in the grooming department have always been friendly, seemed happy, and helped in whatever ways they could, even though they aren't floor associates. If there were more animal educated staff members I feel like this could really improve Petco as a company. read more

This is mainly for the condescending, subliminal and somewhat embarrassing way this associate spoke to my 4 month old pitbull/Dalmation in a way that was directed towards me because let's face it, don't don't fully understand. My puppy is young. He's not so small, he's about 30 pounds at 4 months. As associates at a pet store, you would think they should be well versed in any event a dog may happily stand to jump up at them. That's unfortunately what my puppy is learning to NOT do. As the associate approached my puppy, he was very excited to pet Moose (my pup) then Moose decided to slowly jump up and lick him, the associate took it upon himself in "puppy baby talk" to address Moose's jumping and how he ..."shouldn't do that because he's going to be a big dog and that many people may not be used to that, especially being the size that you'll be! So try to stay down so people won't be afraid of you..." Him being a puppy is no excuse but let's be real, he's a puppy. And you don't need to address him like that to get me to listen because obviously I had him down for most of you "talk" so he wasn't going to "attack" you. Thank you for the advice and I admire that in such a young boy, but, it's all about the delivery, sis. Oh, and let's talk about the line. We were 4-5 deep while the employees stocking in the aisles adjacent to the register just glance. The reg may not be your station today, but, why don't you let the person know who is, they have a line forming, hell, a little acknowledgement wouldn't hurt! Skip this location. Go to Carters or Petsmart. read more

0 stars. They refused to sell me a feeder fish. Just ridiculous . I had a cart full of items, I left everything and got out of there. Never coming back. read more

For those that complained about Vet clinic at PETCO, as the saying goes "you get what you pay for " the clinic is a lower price than going to the veterinarian. I take my fur babies to a veterinarian hospital in Manteca, the cost is more but worth it. read more

Super quiet and dead here, but it is big and seems clean. They have bathrooms and also fountain for dog to get water in the back. I wish they publish how much grooming is though. The variety of products are similar to online, which online had more. They do price match what is on Petco.com vs. in stores, so that was nice. Items for toys are pricy, so you might want to try else where. read more

Bad customer service; don't check stock when customers inquire; came for no reason as they didn't carry it when staff stated they did.

The grooming staff was extra attentive & accommodating today while I was dropping off my Abby to get groomed. I hope things will be just as good when I come back to pick her up! ___update: I picked up my Abby & she looked great!! We had a very good experience with Petco! My puppy seemed excited and very loving toward the staff which made me feel even more comfortable dropping her off for future grooming visits. Stephanie from the grooming dept was excellent with Abby! She spent time while I was picking up Abby to talk to me about how the process went & other grooming tips. I have to say that I would give them 5 stars but the only reason why I am giving 4 is because the prices are still on the high side. Haha! read more

Petco - This is Abby after being groomed @Petco! They did a good job! I will be making an appt for her next grooming here in the future! - Pet Stores Near Me - Stockton, California

I took my Pomeranion to get her hair cut. So far I've taken her to three different places and they never listen. I took her to Petco in Stockton and I specially told them a few times do not touch her chest hair or her tail at all. What do they do they chopped her tail all crooked and cut her front chest hair as well. Omg I was so heated when I seen her. They did the same to her in modesto Petco. I told them face to face please do not touch her chest or tail. And what did they do? They chipped her all up. Why can't people listen to us customers. If I specially tell you not to cut areas and you go and do it wow. I should have to pay for this. It truly upsets me and they make me feel like they do it on purpose. I will not be taking my dog back. I will have to look for another place. I will make sure to let people know they don't listen and they chop their hair ugly. read more

My dog Bailey, after being groomed by Jessie. She is absolutely gorgeous . .too bad she can't stay so white and pretty read more

Petco - Pet Stores Near Me - Stockton, California

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All I can say is this location has gotten horrible. My pup Castiel went through training classes here and groomed here for about a 1.5 years now. My other pup Meg has gotten groomed here for 1 year now. The best groomer I've worked with is Sam. He genuinely cares about the dogs. He was gone for a while between March-July, the other groomers we went through left razor burns on my pups so we spread out the appointments and leave the hair length longer. Come July Sam is back we're happy again! We go back to the usual cut length and setup follow up appointment. Aug we're informed for other reasons Sam could supervise the cut and bath of another groomer for our dogs. That's fine we want to be flexible. We've had this appointment for nearly 2 months and had a few reminder calls of the appointment. Today we take them in and one dog can't be scene because she needs an updates rabies shot. I'm fine with that but why couldn't they mention that during the 3 reminder calls I received. Y'all need to get it together. Definitely going else where for cuts from now on. Not only did they waste my time and the groomers time as well. read more