We stopped in just to look at the animals while we were waiting for another store to open. This Petco is well stocked & very clean. They even have an area where you can wash your own dog! read more

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They have moved from the corner of upton and nimmo to next to primo pizza and Back Bay gourmet. This new store is huge. I absolutely love it. It has everything you will ever need in a pet store. I personally love the aquarium/fish area. I will be here once a week. I'm sure. The staff are super friendly and knowledgeable. What a clean and organized store. Grooming available. I feel they do a great job. They had one person petting the dog while the 2nd person grooms Or they have a big wash your own dog area. That is brilliant. The offer dog training and have a super nice area for the classes They now have an adoption area but no cats yet. So much to offer. And the staff here are really friendly read more

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This was my first time visiting since I recently moved to the area. I have two mini Schnoodles and a lot of fish tanks and after having a disappointing experience at a nearby pet store, I decided to stop in here instead. I had a great experience in the grooming salon--scheduling an appointment was quick and easy. I'll update my review once my dogs have completed their grooming so I can comment on the quality of their work. Although a few items were out of stock and I noticed some dead fish in the tanks, I was overall impressed by how professional the staff was. read more

I am absolutely livid with my experience at this location's vet clinic. Dr. Diane Moon offered poor and inadequate care to my senior cat. I don't understand the need to complete all care and exams in the "treatment room" away from the pet's owner. It was my first time at a VetCo (and my LAST). This clinic was originally going to NOT perform the wellness exam because my cat "refused to come out of his carrier." If I did not offer to take him out myself and ask for his head-to-tail exam to happen in front of me, it would have not happened.... No one from the vet team tried to offer other solutions. No one at this location knows how to handle a scared animal. I explained multiple times my cat is terrified of the vet. Dr. Moon did not greet me, ask any questions about my cat, or explain what she was doing to my cat. If you cannot handle patient/owner interactions, find a new profession. I did my best to ask questions, but I am overall left in the dark about how my pet's health is. The head-to-tail exam lasted less than 5 minutes and my pet was barely touched. A waste of time and money! My advice if you care about your pets wellbeing: stick to a local clinic if you can. read more

Was charged 70 for grooming, asked for a break out of charges since the prices are not posted for bathing. The manager was extremely rude, I was instructed to walk back to grooming and they could give be a break out by the cashier. When I walked back there the manager was already talking about me....lol Won't be returning. My pup looks good but not worth $96 read more

4 months still can't get my dog's meds through them. Even used their in-store vet service, but online can't seen to verify with their vets... and don't get me started on their credit card... careful when using it for orders.. they double dip though you'll eventually get one released back, but in their sweet time...back to trying to find a new vet, groomer, and food store for my dogs needs. As for reaching out I have spent hours on the phone and chat with your various departments wasting my precious time with issue still unresolved. I even been disconnected waiting for supervisors, had chats closed prematurely, all resulting in having to waste more of my time.. so im good and will continue to search for new. read more

I would give zero stars. DONOT recommend, charged me 80 dollars for a "free exam". After exam I was told 30 dollars for one cat then couple minutes later tells me 80 dollars. Go elsewhere, waste of time and money. #moneyscheme read more

Brings my dog here once a month for wash. Try to bring them on tuesday got discount on tuesday.

Made a Grooming appt online 3 weeks in advance at Princess Anne store. I also received several reminder for the appt. I received a call 2 hrs before the appt they needed to cancel since they close at 5. I should have been notified earlier to make other arrangements but it appears customer and pets are not high priority. I will no longer be shopping at Petco. I am willing to pay more or go out of my way to support an establishment that puts my pet first. read more

Constantly closed before they say they close on google. It's fine to close at 6 if you let people know that's the case. Have wasted several evenings driving to this store only to find a piece of paper taped on the door stating they closed 2 hours early. read more

This review is for the hospital, I don't see a section just for them: This place is WILD. We have been to 4 different vetcos and have been using them for years (6 years since they opened and before when they were THRIVE) This Vetco hospital is awful, billing issues that took months to correct, not helping our first elderly dog, Dr. moon simply shrugged at our concerns post seizure, she ended up dying. NOW after losing her 6 weeks ago our dog had started coughing and as a flat face breed, it's an urgent matter. For once I was able to get in next day. However, after suggesting bloodwork and X-rays and paying 800$ they told us oh it'll take 1-3 days. (After sitting in the room for 20+ min for someone to "look at it") Not only are the X-rays more than anywhere in the area but they charge $200 for someone else to read it. Why would you not tell the patient that it'll take 1-3 days? Before they pay for it? We would have taken him to urgent care instead. Someone really needs to step up and change this place. I canceled my vital care after this visit and will stop shopping at Petco going forward for my 5 pets. Edit to add I emailed no response and the results took 6 days to come back with a bacterial infection that needs antibiotics. read more

They are horrible. My goldendoodle went for his grooming with the groomer he had been using. Now I know why you pay first. My dog cream color comes out with his head bleeding in 2 different areas. They tried to say it was the crate he was in while waiting. My dog had clearly been cut with the razor . The groomer Susan didn't even come out. Their Manager at the store didn't offer to do anything. I've emailed customer service department over a week ago. I get an email it is an urgent matter and being forwarded to the District Manager . I have heard NOTHING even as I continue to email. It took doctoring up my dogs head for a week for it to heal. oh and by the way his haircut to his ears are totally uneven . my poor fella . MAD AS H*** read more

I have been bringing my dogs here to get groomed on and off. This morning however my husband was first in line with my dogs for a basic nail trim and dremel. The women checking in decided to take the other dogs in line behind mine, because they "had appointments" . Then proceeded to talk about how they need to hangout again. My husband walked out. I have gone numerous times with appointments and still have to wait and on top of that my dogs go and wait in a crates until they have time. So to that lady thank you I will never bring my dogs there again. read more

A big, lovely store with wonderfully friendly employees. It is extremely clean, which is something to appreciate. The animals all seem well-cared for (squeaky clean aquarium glass/water, clean substrate in rodent/bird tanks, and energetic behavior w/ healthy fur/feathers/scales). A well-kept location, for sure. Typically, you see the aquariums at big chain stores be murky or not clean. That's not a problem here. What's more is that the bettas are kept in containers that are larger than the typical 'betta cup'. And their cups are clean, too! I've never been to a location where all the bettas are energetic like that! Hoping it stays that way when we visit again in the future ;) read more

I've gone to this Petco for years, to purchase supplies and food. I got a new pup a (cavapoo) and after hearing all the horror stories of terrible groomers that miss treat dogs I bought the supplies and do my own grooming. Kona is almost 2, 10.5 lbs and loves all dog, kids and people. She is the most loving docile dog I've known. While out shopping I knew her nails needed a trim so I stopped in and they took her right away. I went to pay and then came back and stood out of site to watch and witnessed the groomer snatching her around and jerking her legs aggressively! I was devastated! I told herI was watching her so she offered a lame sorry! No wonder dogs hate going to the groomer!!! If you went for A Spa visit and was treated that way would you be going back???? They refunded the charge but that doesn't fix the way my sweet little dog views it!! Make the decision for yourself but beware of what mean aggressive people can do to your dogs behavior for life!!! read more

Petco - Sweet Kona! - Pet Stores Near Me - Virginia Beach, Virginia

This location is charging a 5c plastic bag tax even though the city of Virginia Beach has not passed a law allowing this charge. I spoke to the manager and asked her to escalate this up to corporate so that her store would not be doing something illegal, she basically told me that it wasn't her problem. She said, " If you feel so strongly about the 5c then you should contact your lawyer" I have contacted Petco corporate, messaged them on Facebook and also contacted the Virginia Dept of Taxation. Since it's illegal to charge this tax, where is the money going?! Petco is pocketing this money from every customer! Petco should be refunding this money to every customer who paid it in every store that they are illegally charging this "tax" read more

The groomer we loved left and the last three grooms with two different groomers my dog has come out bleeding on either his mouth(they said probably due to their cages) or a sizable lump on his neck that I show them beforehand and point out so they don't nick it...and yet they still do. read more

This was my first time in here. Nice and clean. The store is bigger than I thought it would be. I am hoping they start stocking Fromm dog food. I'm driving to Moyock to get it and it would be great to be able to get it at Red Mill. read more

I had a nice experience buying food for my dog. I'll definitely come back to refill my family's prescription when needed.

I recommend the store as much as I can using primarily the fish section and staff.. how ever the groomers who we have used for the past 8 years have absolutely no loyalty or professionalism amd the Vet services are highly questionable. The groomers have blocked my dogs online account citing she needs specialty grooming through a vet no references to an actual vets office for follow up care or demonstration of actual concern for my dogs needs. Just dropped her in a very unapologetic fashion leaving me hanging.... My dog is15 with arthritis, glaucoma and hearing loss but very funny and happy because of her defects she needs extra time and attention to get the job done. So rather than cut her off book two time slots or two groomers and charge more for geriatric grooming that makes sense... not best of luck hears the door. Who ever owns and operates this cite needs to hire more help and expand services the three ladies there are worked mercilessly and it is affecting the overall care be given! The vet during our new patient appt tried to push general anesthesia for oral care on a 15 y/o dog who would not tolerate the procedure and actually gave us our dog back before the immunizations were administered?! Lastly my dog had a scab that needed to be checked and she didn't even try to look at it because her hair is long "she needs to be groomed". In the end if your animals are young and not requiring and special attention or care this place may serve you well logistically but overall very disappointed in the last few months worth of interactions. read more

Trying to call customer service many times today on 14 August 2023 at Redmill in VA Beach with on one answering only the automated service then it tells me that they are grooming pets leave a message for grooming appointment. All I need is someone to answer customer service,apparently they don't believe in real customer service by answering all incoming calls with questions. read more