Staff was not helpful and lack integrity. I was told that an important precription supplement refill (diagnosed by a Vet at this office) would be available for me to pick up Union Square Vetco. When arriving at Union Square this was not the case; and furthermore; they do NOT even have this product in stock. So the Yonkers staff member lied to me and did actually not ensure I could pick up this product. Not to mention several hours of phone calls and traveling. If you cannot complete such a task; or if it is not completed; just tell me! This is my dogs health and my time, not a game. read more

I am writing this review so other pet owners can make an informed decision and avoid what happened to my dog. I took my dog, Abbie, to Petco for grooming on Thursday. When she came home, she had a raw, open skin injury near her hip and tail that was absolutely not present before the appointment. The area was bright red, inflamed, and painful looking--consistent with a grooming-related injury such as clipper burn or a grooming-triggered hot spot. This is not a minor irritation. It is a visible, open wound that now requires monitoring and veterinary care. Seeing your dog injured after trusting a grooming service is upsetting and unacceptable. What is even more concerning is learning that Petco has an ongoing history of complaints and legal action related to grooming injuries, including a widely reported class action lawsuit. Had I known this beforehand, I would never have brought my dog there. I am posting this so other pet owners do not make the same mistake. Please do your research. Ask hard questions. And if you value your pet's safety, consider taking your business elsewhere. Pets cannot advocate for themselves. We have to do it for them. Oddly, no one could make time to see my dog, there was no empathy or compassion from anyone. read more

Petco - The injury Jordan, the "groomer" neglected to mention. - Pet Stores Near Me - Yonkers, New York

The workers are nice and kind every time you go and there's not much of a wait if you schedule an appointment for their vetco clinic. The only reason this isn't a 5 star is because they charge an exam fee every time even when it's not the doctor seeing your pet. My follow up shot was done by an intern and they still charged full prize for the exam, I think that's ridiculous and now to avoid that whenever I make appointments I make sure to call and let them know I want the actual vet to be the one there not an apprentice. While the girls in training are super lovely and kind, if I'm paying full price I want the person licensed to do it. read more

Petco - Exam room - Pet Stores Near Me - Yonkers, New York

First time shopper at this location. The store is much grander compared to my local store. They also have a Vetco clinic located to the left of the store. There Grooming area very special they even have a training section which I was so impressed with. Store was very clean and there was an abundance of items and pet clothes. I will definitely be back again. read more

If you are looking for excellent dog training at a great value, we strongly recommend Sabrina. She is an extremely attentive and skilled trainer who promptly assesses and caters to both the dog's and the owner's needs from the very first meeting. We saw significant progress in our dog's behavior, including improved impulse control during obedience training. During the course of our program, our dog had an unfortunate accident that required medical intervention. Sabrina was incredibly accommodating with his training schedule and even offered us emotional and practical resources during that time. Even after our dog graduated from the program, we still stop by to seek Sabrina's advice. read more

I normally don't like writing reviews because I understand that this is someone's job and everyone can have a difficult day. However, the situation I experienced was so unpleasant and unprofessional that I felt it needed to be shared. My experience with the receptionist at Vetco Total Care in Yonkers was very disappointing. When I arrived for my dog's appointment, I was only 4 minutes late, yet she repeatedly told me I was "extremely late." What made this even more frustrating is that when I walked in, she was on the phone for about 7 minutes helping other customers and did not acknowledge me at all. I understand that staff can be busy, but it felt unfair to be told I was extremely late when I had already been standing there waiting for her to finish her call. Her attitude also came across as if she was the owner of the place rather than someone trying to help resolve the situation. After going back and forth, she first told me that they couldn't see my dog at all, but then said the only option would be for them to take my dog to the back and that I would not be able to speak with the doctor because I didn't write any concerns in the appointment notes. Throughout the entire conversation she kept emphasizing that I was "extremely late." I drove 45 minutes to get to this appointment in terrible weather, so the lack of empathy and professionalism was really disappointing. I completely understand that clinics have policies and schedules to follow, but the interaction was handled with a very nasty attitude instead of basic customer service. Even if they truly couldn't see my dog, it would have been much more helpful to be treated respectfully and offered options to reschedule rather than being spoken to the way I was. I hope the clinic works on improving how front desk staff communicate with clients, because no one should feel dismissed or spoken to this way when they are simply trying to care for their pet. read more

I have been coming to the petco for a while for my anmials. I come for the vetco clinic vaccines and they are pretty good and economical if you looking for a budget friendly clinic, but also to get the things your animal needs. I buy supplies here for my pet and i love how you can save and the coupons you get once you use your number. My pup went today to their vetco hospital for the first time and honestly my pup like many owners see their pets as family and because of different things i was nervous. From the front desk, nurses, and Dr. Boules, just everyone was amazing and extremly understanding and willing to ease my mind. There are people with bad reviews. But i honestly recommend this petco for all its departments. My pup is using sabrina as his trainer and she is extremely knowledgable and understanding and just very helpful. He is not done with his training yet but im sure once he is he will be great cause of sabrina. You may sometimes encounter a bad experience one day because no store is perfect but i feel like this is one of the best stores. Remeber people are allowed to have bad days, we have them also. Best experience with the vetco clinic, vetco hospital, and petco trainer. I havent tried the groomer. read more

This place has become the biggest joke around. I have had 3 appointments with the grooming department and each time the morning of they call and cancel with the same reason. The store is always a mess the staff is not helpful. Time to go up the block to another pet store read more

the employees here are super helpful and kind se came right before closing as soon as they were closing up the store we came, but they were about to close . They still let us buy the ghost shrimp. read more

GET IT TOGETHER Why is it that people need to stand in line for a pick up order that's already finished? Is it because you people are slow and need two associates per customer? A policy is one thing but don't ignore customers when they speak to you and speak to them like human beings. I expect more from a manager. read more

Petco - Stop having a conversation and help your customers. - Pet Stores Near Me - Yonkers, New York

Pet diagnosed with liver cancer 1 year ago. At that we were told to stop vaccines because her life expectancy was 3-6 months. 1 year later she is still thriving...thankfully. Made an appointment to speak with vet about resuming vaccines. Pablo (clerk) refused to allow me to speak with vet prior to vaccine administration. Once I explained the situation he then went to speak to the vet who refused to come speak to me. I asked for a managers contact info and was told to call customer service. Competent vet care has become increasingly difficult in this city as it's seen as big business instead of healthcare. It's truly disheartening. read more

I came in to confirm an appointment they confirmed it even though they knew they had an issue with the groomers. Then they decided to cancel my appointment without notice the same day my pet was supposed to go with, absolutely unprofessional, and I will not be supporting this business any longer that's what Amazon is here and this is why small businesses don't do well. read more

I come here for toys and treats for my little guy, Matt is his trainer, he's been really great and we're going back for more classes. Dior has learned so much from him! We also went in for a face foot and fanny trim by Kayleen. She gave him such a cute face trim and was very patient with him when he was nervous and all over the place. She did a neat and clean sanitary trim and managed to do his nails. He's so nervous when he hears the buzzer or the nail grinder, but she was great with him. I want to take him to her for a full groom when she's available. read more

Petco - Dior got a face foot and fanny trim by Kayleen. - Pet Stores Near Me - Yonkers, New York

I arrived for my confirmed dog grooming appointment a few days ago (new customer) and was told it had been cancelled because they were short-staffed that day. No one had notified me. I re-booked for today and was told to return to pick up my puppy in two hours. I return and they say he is not ready yet- he is "drying" from his bath come back in "maybe" another hour. I could hear him yelping in the back room. I asked if I could just take him then- answer was no- they need to "finish" him too. No one called me to change the pick up time. The attitude of the groomers was not pleasant- no apology for the delay, rather they looked frustrated and over-whelmed and were complaining about how busy they were. To top it off, the job they did was sloppy- uneven and they did not trim enough around his mouth. I touched it up myself when we got home. read more

They were pretty good until a couple of months ago. I had a horrible experience with the employees. They were all arguing and using vulgar languages. It was so unprofessional. I couldn't believe it. They did a good job with clipping my dogs nails so I went back. This time they must have fired everyone. There was only two groomers and I was told that they don't know when they could clip their nails again and walked away. They didn't allow me to make an appointment neither. One new guy tried to help and said he'd call me when he is available. Never called. read more

Perpetually awful customer service & Eukanuba stock. Every time I give this place a shot, I regret it. Good luck finding anyone friendly, knowledgeable and assertive working here. read more

Came in to do a return for a leash. Sales associated said he couldn't do it because I didn't have the the email with the barcode. I had both receipts with the order number and that it had been picked up and paid. He said he couldn't do it and said he would have to call customer service. Then he said he can't do it, so I offered to call customer service. So I spent 15 minutes on the phone doing his job. Eventually customer service all they need is the order number. I told them I have it to the person at the store 20 min ago. She got on the phone with the sales associate and said she would refund the money. This is why places close down because there is no in store customer service anymore. read more

I work next door I can hear the grooming staff especially the guys yelling at the dogs to stop whining or to "shut up!" if the dogs bark it's sad to hear them yell at the dogs if the grooming staff is doing that what else are they doing to upset the dogs or treat them horribly I will never bring any pets to get groomed there again. And neither are my friends because I wouldn't want to have my fur babies or my friends fur babies be treated like that and I hear it regularly every day from 9-6p I'm next door in my office hearing the disrespect towards the dogs it breaks my heart. Please be careful if you love your dog don't do it they are still yelling at them and cursing at them clearly the manager is not stopping them !! Corporate is not stopping them either! It's sad read more

DOG GROOMER REVIEW To quote Simon Powell, absolutely dreadful. They cut our doodle's hair way to short, even though we told them not to. They took FOREVER. Dropped out pup off at 10 and she wasn't ready until after 4. Avoid at all costs if you can. read more

If you VALUE CUSTOMER SERVICE please do not take your pet here. I stopped in to make an appointment because I had to purchase items from Petco. There were two male groomers on site and a customer waiting. The groomer sitting down, asked if I could be helped. I proceed to say yes, I wanted to make an appointment since I am here already and I also communicated I called earlier and left a message but they were busy. The groomer STATED YOU CAN GO ONLINE AND BOOK THE APPOINTMENT THROUGH THE PETCO APP. I replied, my desire is to make the appointment in person instead of creating an account online. He then says but that is how you are supposed to make appointments. I responded, the last time I was here I was able to make an appointment. The groomer went on to say, still in front of the customer and another groomer, which I later found out by another manager, that he is the GROOMING MANAGER, So you expect me to stop what I'm doing to help you? At that point I was shocked by the disrespect and lack of customer service by this individual. I told this MAN no I do not expect you to stop what you are doing but thank you and as I walked out he called me an ASSHOLE. I did not deserve the disrespect from this man alone not in front of a customer and his Manager. The manager did nothing to correct his employee nor did he acknowledge the disrespect I received from this man as a customer. These two employees are providing a service and as a customer and a returning customer OF VETCO, I WILL NOT BE RETURNING FOR ANY FUTURE Services OR SUPPLIES at this location . Your employees are a reflection of the STORE. THANK YOU TO THE GENTLEMAN OSCAR who sympathized with me and provided me with the necessary info to file a complaint. Which I will be reaching out to the corporate office next. read more

Israel groomed my dog here, cut both ears using clippers instead of scissors, completely cut one nail off leaving the whole quick exposed, and didn't say anything about it at pickup. Need to have my dog put under to trim the whole quick back and stitch his ear. read more

Petco - No nail left, just exposed quick - Pet Stores Near Me - Yonkers, New York

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I took my dog for grooming twice and both times they knocked him. Unacceptable. I will not be going there again!

Went in for the first time where I scheduled an appointment in advance and waited 25 minutes to be called. While waiting, the people in front of us were informed by the employee that he would only do a trim and not a haircut because it was the dog's first time and that it would be 3-4 hours. They were shocked because of the timeframe and that their dog was calm and well behaved with the employee. When it was finally my turn, thinking that their dog would take longer because of the haircut, I was told that it will be over 4 hours to have a bath done because they have 14 dogs ahead of mine with only one person staffed. Not his fault that he was the only person, but why have appointment slots if they are overbooked? Doesn't make sense. Asked to have nails trimmed instead and said that would be at least 3 hours. Didn't want to leave my dog crated in the back for hours for something that I could get done somewhere else a lot quicker. Overall not a great experience and a waste of time. Definitely never coming back. read more

would not recommend for dog grooming, when i went to pick up my dog i was in shock because they gave him a cut that i didn't even ask for, my kids even started to cry because the dog was unrecognizable. if i could give zero stars i would. I have attached some pictures of the before and after results very disappointed. read more

Petco - after - Pet Stores Near Me - Yonkers, New York

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Opens at 9am?!? On a Saturday! In 2019!? Really?! In this day and age, for a business to be competitive, to open at 9am is ABSURD! By 9am, your average pet owner is already out and about with their animal at the park, beach, dog run etc- all which open way earlier than 9 am! Who on earth are they catering to? The workers who don't want get up early? It's certainly not the clientele who wake up early on the weekends to exercise with their pets! Here's a tip for Petco: If you want to remain competitive in the Pet market- you'd best open much earlier. Your hours are asinine! read more

I went in for a groomers appointment with my medium size dog. The groomer picked my dog up very awkwardly (never once did a professional groomer pick my dog up like that) and of course my dog reacted. I didn't think anything of it until the groomer rudely told me to take my dog and leave. First of all, my dog NEVER bites. My dog is a sweet marshmallow. If he had tried again and actually just escorted my dog like any other groomer, it would have been fine. My dog is not a small dog and should not be picked up like that, EVER. I think this particular groomer is very unprofessional and honestly should not be working with any type of animal. Luckily I booked another appointment a few hours later at a different place. read more

Excellent service and attitude. Tamika was the groomer and did a fantastic job. She gave me a time frame when my pet would be ready and called me as well. She was very knowledgeable, kind and friendly. She was all this at a time when the place was very busy. Paul read more

I went here about a month ago despite the fact that my wife told me that to because of the price was so cheap I turned out to regret it!!!!! My dog is a Havapoo breed they have no experience with cutting exotic dogs hair and I ended up having the worst haircut!!ever I do not recommend this place if you have a designer breed you may pay more but it's worth it!! Here's some before and after pictures below. read more

What an awful journey we've had with this location. I'm sure they have great people working there, but I haven't met them I guess. I took my 3 pound Yorkie here for grooming (haircut and bath) and he got fleas for the first time ever. I thought maybe it wasn't there. Maybe it was just from his walks outside. They also didn't cut his hair properly. I decide to give them another chance recently. I go in for a haircut (tried to be more specific so they could know exactly what I wanted) and a bath. We also paid extra for teeth cleaning and nail buffing (the full service already includes nail clipping). When we picked up the dog he looked like a rat. Worst haircut I've ever seen, but at least it can grow back. Today we had to take the dog to the vet because he had a yeast infection in his ears from them not drying his ears properly. The vet also had to cut his nails and brush his teeth because it seems like this store never did! He hasn't been out or wet since his last visit to this location so he obviously got it because of them. No care or attention to detail whatsoever. The vet recommended to never go back and we won't. Finally learned our lesson. I just wished that as a new person to this country I knew how unprofessional their grooming services actually are. read more

I never have a problem finding something here. We did use their grooming services before and would advise against anyone using them. They only threw some powder on our dog. Never properly washed her, didn't clean her paws and didn't clip her nails. It was such bull and I wish I had noticed enough to call them out when we were still in the store. read more

Worse place to buy live fishes. Their fish tanks are dirty all the fishes look sick. Employees are rude.

I live in the Bronx and drive to this location because the staff is always very friendly and attentive to us and Luna. They make it worth the trip. Keep up the good work! read more

Plenty of staff but they couldn't care less. Always an average wait of 30-40 min so be prepared to wait around for someone to help and even longer to check out at the register. I think the staff mostly just hang out and don't want to help. read more

. If you plan on going to this store , pack a lunch. Service is slow as dirt. It always is. One person working the fish section every single time I went. This time , I just left after waiting 30 mins. The one girl working walked past me at least 4 times without acknowledging my existence. I guess she was busy listing to her ear buds. I Politely voiced my displeasure to the manager , but he told me that I should tell corporate offices. Not him , me. Apparently it's my job to report complaints. He also proceeded to explain economics to me in terms of payroll cost. Gee , thanks. All I wanted the guy to do was pass on my complaint (I was not the only frustrated costumer in there at the time by the way). Basically his attitude was "I just work here man". Whatever, apathy is contagious in this place. Next time I will just order my filters on line (not from petco.com). read more

Horrible service. I took my dog for a bath and she was still wet and she got KENNEL COUGH, she started coughing a few hours aFter leaving tthis place. Groomers are not friendly at all and keep complaining in front of costUmers about their work. Don't bring your dog to Petco grooming read more

Our local grooming place closed and so we tried this place out for a start. I dropped off our dog and within ten minutes they called back saying that our dog had a sore on his body and that we needed to pick him up asap. Israel was yelling at my wife and was extremely unprofessional telling her that we had to pick him up now. It is still unclear whether he had a sore or if they cute him by accident. When I picked him up they had just hacked his hair off and left him this way. This was the worst experience ever and I will not be back. Israel was very rude and lacked basic customer service. Do yourselves a favor and do not go here! read more

I miss the old dog training girl that was there few years ago. She was so attentive The best trainer ever I'd marry her read more

When you walk in you'll see groomers who are clearly not happy to be there. They are speaking harshly to the dogs and complaining loudly to each other. The animals seem petrified and they do nothing to soothe them. Also, an appointment time does not guarantee you won't have to wait. I'd scheduled a time for my dog and when I arrived they said the groomer took his lunch, but they could put my dog in a cage for 30 minutes until he came back. This, combined with the crying animals I heard in the cages, pushed me to leave and I won't return. read more

Certainly wish the workers would spend less time being aggressive and mean and maybe more time cleaning out the habitats of their animals. Hamsters and guinea pigs are usually in their own filth. Heaven forbid they regularly change the bedding. The workers can be extremely rude and forget about calling ahead of going to the store because they'll just waste your time either way. I feel bad for the animals there, they just do not get the attention they need. As far as the selection of dog food they carry a wide variety but do not carry the Pedigree brand. The big dog treats are usually down to the last crumbs as if they do not restock them often. The store overall could use a good scrub down. read more

Words cannot describe how upset I was when picking up my dog from the groomers at the Petco Yonkers location. I have a golden doodle breed and she usually has a lot of hair, very curly and thick. This is normal for this breed. In the past, I have taken her to other locations and they would inform me about some places where there was matting and because of this the process would take a little longer than usual. When I picked her up my dog still had hair on her body and head where they were able to put a bow on her. However, when I took her to this location they told me she had some matting behind the ears and legs and that's it! Which is less matting then when I took her before to the other location. But when I went to pick her up about 2 hours later my dog was completely bald! I have never seen a golden doodle completely shaved like that and I wished they would have contacted me before the just shaved all her hair off. I could have just shaved her at home instead paying over $100 for them to do that. I do believe they were just being lazy and did not want to put the detangling conditioner on my dog like the last location and was impatient with her like unprofessionals. I could not take her to the location I liked before because of their availability but from now on I know this is the last location I will be going to again. read more