Was recently booked for a dentist appointment to fix a broken permanent crown. Was told that the…read morenearest appointment to be seen was a week from when I called. The morning before my appointment I received a call to confirm the appointment. Then LITERALLY that same evening I received a text saying that my appointment was cancelled an was informed that the next available appointment was a month away. I cannot recommended this dentist office to anyone as this is the SECOND time this has happened to me here. Not to mention I scheduled time off from work just to have Aspen Dental waste my time. This is truly unacceptable!

16 Oct 2025 - Today Aspen Dental calls me at 8:24am. I was told that a legal representative of…read moreAspen Dental, the dentist involved and the Office Manager were listening in the conversation (so therefore there is a recording of the phone call in Aspen Dental offices somewhere) 'The conference call was to inform me that: of the $815 paid (for giving me tooth and sinus infections) for their dental work, Aspen Dental was going to refund $326.20 for the tooth repair. To which I ask "where is the $400 charge? The Operation's Manager replied "OH that was for the teeth cleaning, ($487.80). I got furious as I KNOW THAT I DID NOT NEED A CLEAN UP as I clean my teeth every 4 months as my dentist ledgers can prove. I have forgotten this detail until this moment. I was lie to and I had let it go because I was traveling for 2 weeks the week after and did not want a tooth ache while traveling. My reply was, very vocally: "YOU TOLD ME THAT IN ORDER TO FIX THE TOOTH, I NEED A TOOTH CLEANING". At this point someone in the group said in the conversation, very consecutively and quick: "OK, OK, OK (like telling me: "ok, ok, ok shut up, I do not want this in the phone recording" that we are having, just my feeling of the situation) we will refund ALL the money, but you have to come to Aspen Dental sign a release "in case that you want to come back to Aspen Dental." I cut the person off and told the person screaming, "There is no way in hell that I will go back to Aspen Dental, ever again". At This point, I was REALLY fuming with Aspen Dental. Aspen Dental got me a tooth and sinus infections for $814 and it was trying to keep the $487.80 for causing this tooth infections (no regard for patients health here), that other dentist later had to look over and correct their abandonment in a patient and with the help of heavy antibiotics and pain medications. I told Aspen in this phone call that: "I WAS NOT GOING TO NOT SIGN ANYTHING "and hung up the phone on them. Aspen called back immediately but I refused to answer as they just showed me their true colors in this move. What follows to this is the text that I sent to the calling number in the conference call from Aspen Dentalxxx-1130, a few minutes after their telephone call refund offer on Thu 16 October 8:26am in which Delta Dental offered me to refund $336.80 ["After Aspen Dental tried to weasel its way out of refunding the $400 that made me pay for a tooth cleanup before fixing the tooth, a clan up that I did not need as I clean my teeth every 4 months Aspen dental. Dental showed its "true colors". Thank you for the enlightenment.

Very disappointed. The people in the office were fine, my problem is with the added fees. I thought…read moremy Xrays covered under my insurance but they weren't. They did not disclose that small issue. They wanted to schedule my cleaning for a different day, I thought that what my appointment was for. Needless to say I left and I will not be going back.

I have been calling for over a week just trying to get an appointment since they are covered under…read moremy insurance. I get left on hold until it hangs up every single time.

I had a great experience at this dental office. The entire staff was friendly, welcoming, and…read moreprofessional from the moment I walked in. The dentist took the time to explain everything clearly and made sure I was comfortable throughout my visit. The office was clean, organized, and the level of care I received was excellent. I truly appreciate how kind and attentive everyone was. I highly recommend this office to anyone looking for a dentist who genuinely cares about their patients.

Good: Hygenists Bad: Everything else! Corporate dentistry…read moreisn't about patients. Avoid this chain. I've had multiple appointments canceled without notice or a call. They are hard to get on the phone also. When I show up after taking time off from work, all they do is reschedule. I called corporate in December, after the 2nd time it happened. They said they'd have someone call me. I finally got a call from the office manager in late February after calling corporate and the location again. When I called to schedule a new appointment (this is still from what I was supposed to have done in November), I was told that I'd have to have a totally different service since I hadn't been seen in 6 months. Um, it was 6 months because they kept canceling.

I would go to a dentist out of network just to avoid this place. I got an exam here because I knew…read moreI needed a deep cleaning (been years since my last cleaning).... First off, I've never been to a dentist that didn't do an exam and cleaning same day, well they don't, they did the exam and then scheduled a "deep cleaning" for a future date.... Second, they couldn't get my blood pressure right but I can confidently tell you it's because they didnt have me sitting correctly to take blood pressure, I wasn't comfortable. Third, they roped me into opening a care credit card because they said after insurance the cleaning was still going to cost me $1800. Well I had the discernment to sit and think before having the deep cleaning that would have cost me $1800 and canceled before the appointment because my insurance covers 100% of preventative and restorative services with a $25 copay. Went to Pine Mountain Family Dentistry and paid my $25 copay and got my DEEP CLEANING that my insurance COVERED 100%. They also didn't take my blood pressure before doing the cleaning, and now that I think of it no dentist has except for my root canal and my wisdom teeth removal so i dont know that was weird too. So i dont know WTF they were charging me but I'm glad my intuition kicked in because I was going to schedule my husband too and they probably were going to do the same thing to him. Would have gotten $3200 out of us, on top of what they would have gotten from our insurance.

They are amazing!!! They was honest about how serious my…read moreissue was. Got me in ASAP working with my work schedule. The receptionest done everything she possibly could to get both my medicals insurance working for me that would keep me from paying as much out of pocket. Amazing job on cleaning my sensitive teeth & gums today. Gave me tips & the correct toothpaste i should be useing to do a bitter job at keeping my teeth & gums healthy. ​

On Thursday, Jan 29, I called to make my appointment at the Stockbridge location because I had a…read moretoothache for the past two days that was only getting worse. I was told that they could accommodate me with an emergency appointment for the next day at 09:30. I arrived at 09:15 am so I could complete my paperwork. The woman at the desk was on the phone as I signed in and I sat down. About 50 minutes later she acknowledged me and gave me the tablet to complete the questionnaire. I didn't get called to the back until 11:50. The woman took my x-rays and placed me in the room. The dental hygienist came in and evaluated me. I waited another 30 minutes for the dentist to come in. The dentist came in. Dr Redding. She was hurried, ragged, and unprofessional in her appearance and attitude. She was accompanied by the office manager. She looked in my mouth and after poking me hard with the metal instrument she said she was going to refer me to an endodontist. She seemed annoyed that I complained of pain at the surrounding teeth around the tooth that she could clearly see that I lost a filling and was causing me pain. "Well, which tooth did you say it was hurting you?" I pointed to the tooth that I thought was cracked because I could feel it is irregular. I couldn't see a filling was missing. She said she would give me pain medication and an antibiotic. First, I didn't want pain medication. I wanted the cause of the pain to be taken care of whether the cavity be filled or the tooth pulled. Second, I had no medical need to be placed on antibiotics. I don't have an abscess, infection, or heart disease. Third, she never asked if I wanted to have root canal and a crown done. When I asked her if this is what she called "Emergency" care, she made up some story about the pain could be coming from the tooth in front of the tooth that is causing my pain. That tooth had previously had root canal completed and how can the pain come from the crown which no longer has any nerve endings? How could that tooth cause pain? Then they both told me to wait in another room so the office manager could "check me out and give me an estimate of my cost". All I wanted was a copy of my x-rays so I could go elsewhere to be treated for my pain. After another 20 minute wait, the office manager had the nerve to print a copy of my "x-rays" from the printer in her office. I even told her that she wouldn't look my in my eyes when she spoke to me because she knew that what they were doing was wrong. This was the most frustrating and unprofessional experience I have ever experienced in a so called professional office. The place was filthy and floors looked like they had never been swept or mopped. I have attached pictures of the filthy floors that I took while waiting the long wait. All I wanted is copies of my x-rays so I could go to a real, professional dentist that practices real dentistry and not rip off artists. My whole morning and part of the afternoon was wasted in that office when I could have actually received help. Never ever again. Would not recommend this place to a dog. When I tried to call and complain, I was hung up on twice by corporate. Then sent an email and when I tried to reply to the so-called regional manager Sara.davis@aspendental.com, my email was sent back as "undeliverable". What a joke.

Extremely friendly, helpful and professional staff, the space was spotless, and I loved how they…read moreexplained everything to you every step of the way regarding your service quality of care was top tier I would definitely recommend him be back.

Me and my husband needed to find a dentist office close to home and when we got to Aspen dental we…read morewere surprised at how easy it was to go through the process and the staff was very friendly, welcoming and professional. The office was nice and clean and service was fast We were in the office for 15 min and did our paperwork and was seen within 5 min of that they actually had us on time for our appointment which I have to say I haven't seen at most doctors offices in Carrollton at all. Would highly recommend this dentist office for all your dental needs just make sure to set up appointment they do accept walk INS but appointments are always best in my opinion.

I went to have a tooth removed and they told me I had a cyst in my jaw, no biggie! It turned out…read morethat cyst was actually a tumor that was bigger than a grade A large egg that had almost completely ate my entire jaw! They said it wasn't a big deal so I didn't worry about rushing to get it dealt until a few months later when it turned into nonstop excruciating pain. By the time I got into an oral surgeon, my jaw bone was about 1/16" and I had to have a complete jaw replacement! I would NOT recommend Aspen Dental to ANYONE!

Horrible customer service and customer care. Ok my advice is don't bother going here. my records…read moreare also not available even after I had personally signed a release of information form. corporate office just leaves me on hold all day.

Sadly my TWO encounters with this dental office were both unprofessional and unacceptable. The…read morefirst time I went in with an actively infected tooth in excruciating pain. They took X-rays of teeth that were totally unrelated to my visit. Just to over-bill my insurance for all covered X-rays. Then sent me home with otc strength pain meds, no antibiotics and a referral to an endodontist which was 2 weeks out. I ended up in the ER. I decided to give them another try and scheduled my daughter for a routine exam and tooth cleaning and the office staff was so rude I couldnt even get thru the initial conversation. As much as I wanted to support this black owned or operated establishment -I DEFINITELY DO NOT RECOMMEND THIS DENTAL OFFICE.

Mariah was excellent she took time with me and my teeth she's very sweet and takes time out with youread more

I had an appointment Monday morning at 8 am but no one showed up or called me …read more Jeff Stultz