While the actual interaction with the ophthalmologist Dr. Kurica was pleasant enough, I felt the…read morestaff unprofessional and the scheduling of appointments severely lacking in customer service. Bathroom was in need of attention. It is a large practice. I wanted to go to the uptown office but because I wanted evaluation for cataracts, I had to go to the Metairie office. I was seen by a technician who wore sweatpants as a uniform. Seriously? She did the refraction. Several times I told her that the images were NOT clear to me. Eyes examined and seen by Dr. Kurica who said I didn't have cataracts. Great. Given an rx and he said, "It's practically the same as your old one; I just tweaked it a bit". Got glasses made at Costco and the rx was WAY off. Costco said there was a BIG difference between previous rx and new one. Definitely not a "tweaking". Tried to get a return appointment for correction and was told I had to see same doctor and got an appointment for 3 weeks later! For second visit, the waiting room was completely packed. Several people in wheelchairs. Was seen by same technician as first time. When I explained my situation she immediately blamed Costco for error. When I pointed out that the rx he gave me was significantly different from my previous rx, in spite of him telling me he only "tweaked it", she said, "Well his idea of tweaking is bigger than our idea of it". ???? Went back to waiting room but it was so crowded I chose to wait in the hall. Looked like a COVID factory in there. My appointment was at 1:45. By 3:00 I still had not seen the doctor. I asked a few times about the delay and was told they were really busy (obviously). Clearly he was over scheduled. Finally I grabbed the doc between exam rooms and told him I'd been there since 1:45. Shortly after I was roomed. Doctor came in and did his own refraction and admitted the technician did it wrong. Gave me new rx. So I had two visits and an afternoon blown because of technician's incompetence. Not to mention time and material wasted by Costco. Now I have to go back and get another pair. I do not recommend this practice. No offense to Dr. Kurica but his staff needs training and improved dress code to look professional, and scheduling needs correction.

I developed serious issues after cataract surgery. The doctor told me to call immediately if this…read morehappened. I called every possible extension and no one answered the call. I left voicemails and no one ever called me back. I then called to make an appointment and was told he didn't have anything available for 3 weeks. I had to go see a a different doctor in a totally different clinic.

I saw Dr Brett Budden for a retinal exam. He was so informative, gentle and personable. The entire…read morestaff were all professional and friendly. I also needed an eye exam for a new prescription which I did not have an appointment for. They immediately accommodated me for this. This Dr was so thorough. I believe the lenses he prescribed will be the clearest I'll ever have seen. Then Dr Budden did the retinal exam. He was very caring and made sure I was comfortable as possible. He told me I had a small retinal tear and explained it very clearly but for me not to panic. He will see me again next month. I didn't get the name of the optometrist but he was excellent. He was Asian American and I will make sure I get his name to add to this review. I only waited in the office for 15 minutes before being seen.

Dr Turkish took care of my mom. We would drive from Baton Rouge to come see him. Best Dr ever. The…read moreonly reason we stopped coming to see him was because he no longer accepted the insurance that my mom had

Way Expensive, slow getting the glasses, so far it's been 15 days and still no glasses they said a…read moreweek to 10 days. Did not have the frames they listed on their website. Said l didn't have vision insurance. I did, it turned out they just didn't want to accept the version of Humana I had. They could have just said that. They are even in the Humana network. Took me several days to figure that out and numerous calls. Obviously I would stay away. I had to get new glasses and was over a barrel couldn't get Appointment at Oschner for 3 months.

Very professional and fun for an eye doctor appointment. Let me try any glasses and any color…read morecontacts I wanted. Also great at accurate prescriptions... that's probably what I should have led with but I was excited about the color contacts. Lol

I have quite a few issues with my eyes including dry eye and it flares up with inflammation from…read moretime to time - literally when the wind blows. I walking in, it was a December day, and I found the office was pretty HOT.I didn't think it was that cold out to be that hot inside, but maybe the ac was out or something. The medical secretary or receptionist, had greeted me, but there wasn't much warmth coming from her - no pun intended. Maybe she was hot but regardless, it didn't feel like a very welcoming atmosphere as my first impression. I went to get my eye pressure tested as that is routine for my eyes. And the antiquated machine they use, blows air into your eyes to capture the pressure. At least she warned me and I hesitated but went ahead with it. It freaking really BLOWS AIR! Which I am sure included dust with that air, and with my allergic conjunctivitis condition, makes everything worse. And I already had inflammation going on as it was. That was one of the reasons for my visit, to see if there was anything new in the world of dry eye for inflammation and to get an eye exam. After that somewhat painful eye pressure test, I go to the back to see the doctor, mentioned to him I did not like that machine for the eye pressure - that really, they should be using the gun test or the light test like every other eye doctor uses. He apologized, but the damage was done. He goes ahead and does the eye exam not addressing my inflammation or that it could affect my eye exam. He was a good listener at least and offered some other dry eye relief ideas. So, a couple of days later, my eyes were so much more inflamed from that eye pressure blower, I had to go to another eye dr for steroids and after a week of that, got another eye exam when the inflammation was finally down and it was completely different than the one, I got here. This trip was a total waste of time and only caused more discomfort. I really hope they no longer use that eye pressure blower machine and I am just glad it was not worse.

Here with the kiddo and was met with very prompt and friendly service upon entering this…read moreestablishment. Thankfully, I do not need glasses at my tender age of 46 lol but who knows the future except God. So, while the wait was a bit longer than usual (per the assistant), she was able to get her glasses today, YAY!! That was a definite plus for us! According to the other reviews and his assistant, Dr. Tran is pretty good at what he does and his compassion appears to extend to every patient. From what I'm told, he also knows how to identify issues of the eye, just like any ophthalmologist. Seems like I'll be making an appointment for a wellness exam here soon and I feel comfortable recommending this optometrist for your eye care needs.

Dr. Caplan is such a great doctor as is his son. They are both so caring and thorough. They really…read moretake time with the examinations. I would highly recommend them both.

caplin eye clinic has found a new charge to add eye surgery $900 for an enhanced surgery suite fee…read morea comfortable chair water and a pill . just better than the parking lot the person with you can walk you to your car. I call this a scam there is no code and the insurance company will not pay.

VERY POOR customer service! After waiting an entire month…read morefor an appointment, I received a call FROM BROOKE the day before stating that I wasn't in- network. HOW YOU LIKE THAT!

Dr Jeff & Dr Tara are possibly the most hospitable and attentive eye doctors I've ever met. New…read moreowners of this location - and clearly invested in providing personal eye care. So many frame & contact options - great staff - great location. ...Tell them Holly sent you!

Asked for referral once after I saw her. Never got it. Again almost a year later I asked her to fax…read morea referral to someone in my insurance network and not to one of her colleagues. Six times maybe even seven. I emailed three times and texted her office several times. Nothing. So yucks to her and unprofessional behavior. Also, just bizarre way to run a business. Don't go here. They seem OK but unless they're selling you something, they stink.

after placing an order for my glasses, two weeks past and they were supposed to arrive they…read moreinformed me they haven't even put in the order, then clarifying that they have rust order the pair of glasses and then choose the wrong pair of glasses that I originally decided on and it turns out they didn't even rush order it having to wait over a month and a half for a pair of glasses that I require to work with it is unprofessional and unacceptable that this is the type of service you will receive by eyes on canal

At my last optical appointment for a contact lenses fitting on 12/13/2024, I was examined by Dr…read more Michael Bilalis. During said visit he was rude and unpleasant as he accused me of being disrespectful for responding to a text message at the very start of the examination. Post examination, he stated that the prescription changed a bit and this new prescription would reflect that. Dr. BIlalis entered the prescription to read -1.25 for the left eye on 12/13/2024 which was inaccurate. I received new eyeglasses with the current prescription in which I was unable see out of due to the error. As a customer for over 10 years, I had never had this experience. It was such terrible service from a provider with a bad disposition but moreover, leaving me with a prescription error, wasted time and money for eyeglasses that had to be returned. I would not advise any other customers that I know of to utilize this provider. They also refused service to me after initially advising if I chose to return, I could be seen by the other optometrists.

Worst ever. Bad customer service. They don't want to work and their attitude shows…read more Save yourself some time. Drive another 3 to 4 miles to another vision center that wants your business. This is what happens when you try to patronize local businesses in your area. Wanting to help stimulate the economy by bringing dollars to mom-and-pop companies in your area and this is a treatment that you get. Oh well I guess I will have to go to the big box retailer to get better customer service.