I bought valve covers. During installation, one broke, at the stamping bend, near a bolt hole…read more I'm sure I didn't over tourqe it, as it was less than 5 foot pounds, but it really looks like it was human error, over tightening, during installation. Summit took my word and sent me a replacement. They also gave me a discount on the gasket as my old one was wrecked in the corse of dealing with the defective valve cover.

There customer service is Exceptional. I had an issue with…read moredelivery and never have I had customer service like this Business.

Mike was very hospitable and accommodating traveled pretty far on foot to get a part and he looked…read moreout for me I was damn near bout to pass out and he helped me with two bottles of water it was enough for me to keep pushing forward after receiving the parts there he really is a good guy excellent customer service as well!

Recently had a vehicle that needed to be salvaged. It was not one of mine, however a coworker's…read moreSon. We tried to have the vehicle picked up, however the paperwork was not in order. We were asked to bring the paperwork to the Sparks pick and pull. I arrived or p.m. Saturday afternoon and you have to go around to the side. There's a little sign that says to sell your vehicle. As I entered, there was a girl sitting at the desk. It's a really small area, however, the girl did not look up or acknowledge me. She finished doing her paperwork set up, walked out the back door. she came back in and commented that something had gone wrong but she fixed it. Then she was really nice to me. I showed her the paperwork, she said she was not able to help us and that he had to get the actual ownership certificate.

We have had a moving company for 31 yrs, my husband and son were in transit with a shipment to Utah…read morewhen the engine light came on. We were so grateful to have located Silver State to repair our truck and get us back on the road with only 1 day lost! Even though the service department has stacked work for weeks, Mark and Jeremiah were the emergency truck doctors we REALLY needed! Thank you so you for helping us with such attention and consideration to our company and our client, who will greatly appreciate their bed! Very thankful to your team! Kindly, Dana & Kevin KM Moving Services

3 major repairs had to be done on my truck. These guys came through the same day I came in. Top…read morenotch service that a person could ask for! Hands down, the quality performance in a truck repair shop that you need is this place. Big Red is like a new ride now.

Jeremy is terrific, he has helped me with Subaru parts many times. Great prices and great…read moreselection! -

Needed a very specific headlamp, took them 3 minutes on the phone to figure it was in stock, by the…read moretime i arrived they had already taken it off the old vehicle and gave it to me clean, new looking and for a reasonable price and they were friendly, professional and quick!!

O'Reilly will refuse your battery warranty claims because they rely only on their quick conductance…read moretester -- and if that tester says "Good," they will not replace the battery, even if it fails under real‑world load. The conductance tester, not a load tester, so it does not put the battery under a real electrical load. That means it can say a weak battery is "good" even when it fails under actual vehicle demand. conductance analyzer -- usually a Midtronics handheld unit. * It measures internal resistance * It estimates Cold Cranking Amps (CCA) * It does not simulate starter load * It does not stress the battery This type of test is fast and safe, but not definitive. So they choose the safer, faster method -- even though it's less accurate. The part they don't tell customers Conductance testers are designed to reduce warranty payouts. They fail fewer batteries than real load tests. That saves the company money -- and leaves customers stranded.

I'm not really not the type to ever leave reviews but the customer service at this place is…read moresomething else . First I have called over the phone to ask a question and the guy that answered did not sound happy at all like if I had ruined his day . And when we got to the store it was the same story . Went to another oreillys auto store had a way more helpful experience at another location.

Came here to drop my truck off and the workers were very friendly. Took off to run some errands and…read moreI received a call 30 minutes later to inform me the truck was ready. Would come again.

Horrible service.. I came into the store needing some…read moreparts. After standing at the counter for a literal seven or eight minutes, some giant sized woman walked up to the counter, three registers over, and sat there eating a doughnut, just staring at me..... I asked if she could help us and got no response. No one else seemed to be in the whole store- I just left and went to O'Reilly's...

NAPA to the rescue! Damn you guys are awesome. Thank you guys for having the windshield wipers that…read moreI needed. So my vehicle needs the unique kind of windshield wiper for the rear and they had it. Also for good quality wipers they are a very competitive price. I was really happy with my purchase. The staff was very friendly and helpful. They also gave me good advice of the selection of wipers that they had. For some reason I'm not really sure but this NAPA was no busy when I went in. So I was in and out of there very quickly. It was definitely convenient for me. Also like I was saying the prices are great for the quality you get. Easy parking and easy to spot from the street. Just look for the blue building. I really like that these guys had that unique windshield wiper other wise I would have had to go to the dealers and paid an arm and a leg for it. Would highly recommend coming here for your auto part needs. Thanks for reading my review.

Let me preface this with i am and older woman under-gojng medical treatments and probably…read morehyper-sensitive. That being said here is my most unhappy and disappointing experience. We purchased a battery less than six months ago from Napa in Lake County CA. My reno dealership did a diagnostic and told me it was bad. So having my invoice, battery in the car (with a 3 year warranty) I go to this store looking for help. I wanted them to test the battery and if necessary to replace it. I was told I would need to remove the battery and bring it into the store, let them test it and then I would need to take it out of the store and replace it into my car. Other auto part stores I've worked with will test the battery while still in the car. My HUGE disappointment is that the staff didn't seem to care enough to find a solution to help me out. I am saddened that their lack of care or compassion for a fellow human and the "policy" of the store takes precedent. I was looking forward to developing a professional relationship but NOT WITH THIS STORE OR THE ONE ON BENNIE. What has become of customer service? Christy Aguirre

I had to get a tow, so it was an unplanned visit. They were swamped, but Chris at the desk was very…read morefriendly, professional and thorough. The technician contacted me with the estimate a few hours after the tow. He answered all my questions and explained everything very clearly. They had to order parts but were still able to complete repairs by the next business day. And they were swamped. Darn good service for a 'no appointment' repair. Prices were very fair, comparable to other shops

Today I had an appointment to get my brakes checked at the AAA Sparks auto repair. I am so glad I…read morehad my brakes checked out. They were just fine. The place is extremely clean, technician very polite and they do oil changes they do the whole 100% car check so if you have AAA membership make sure make an appointment there they have good mechanics.