There's only one word to describe this shop and the people who work there:…read more AWESOME !! Josh was the first employee I dealt with. He was VERY friendly and helpful, and it seemed that he was still in training. But no worries, because Eddie came to assist him and completed my MANY questions about the covers I was interested in. I finally settled on a leather-looking seat covers with tan imitation ostrich panels (side bolsters). Eddie was very thorough about my special order, and he made absolutely sure that the covers would fit BY CALLING the supplier/maker, mainly because these covers were VERY pricey. He told me that they would arrive in a couple of weeks. The covers came about 10 days or so later. Josh set up the appointment and I was on time with my limited production 2025 Toyota GR86 Hakone Edition, 1 of 860 produced in the United States. My car had tan stitching all over her black interior, and I wanted to make sure it would match. Owner Daryl and Eddie quickly and methodically installed the covers while I browsed next door at Sportsman's Warehouse. After about 45 minutes, I decided to go back to Motor Sheep and wait it out. Another 10 minutes go by, and Eddie returns from the back and informs me that my car was done. I go out and take a look at their work. My jaw dropped to the asphalt because (1) I COULD NOT believe how GREAT the covers looked, and (2) the tan panels PERFECTLY matched the tan stitching of the interior. Really, it was as though the car came stock from the factory looking like that !! I know these guys probably struggled to get them on, because the covers were on TIGHTLY, with no visible sags, looseness or flaws. From the time I initially walked in their shop doors, to me driving away sitting on my new covers, I was treated with respect, patience and professionalism. So if you want to protect your investment, and are looking to install some great-looking seat covers, I highly, HIGHLY, suggest you give Motor Sheep a try. (Note: When we bought our minivan 7 years ago, we got seat covers from them as well. They were located near the Meadowood Mall back then, and were treated with the same professionalism. It's refreshingly nice to see that they STILL uphold that standard). THANK YOU MOTOR SHEEP !!!!

My one regret with my last vehicle was not getting seat covers…read more.. So when we bought my new car the first thing we did was head to Motor Sheep and talk to them about seat covers. The employee was very knowledgeable and answered all my questions, we ordered the covers, they took about 4 weeks to make (which was how long they estimated). Installation took about 2 hours and they did a fantastic job. The employee went above and beyond helping me with the kids car seats, taking them out and putting them back in nice and snug after the seat covers were installed. They even cleaned my seats before installing the seat covers like I'd asked them. Thank you!! Very happy with the fit. They are nice and tight! Worth every Penny and would recommend to anyone wanting seat covers. Thanks Motor Sheep

Wow has it been a while since I purchased wiper blades…read more The last time I did I swear they were $20 a pair. Now they are sold separately because driver and passenger blades are each different sizes. AND can range from $17 to $75 each. O'Reilly's had a convenient book in the wiper section for me to look up the size. Although it did take a few minutes to figure out the D and P after the serial numbers. Upon checking out the staff offered to help me install them. I appreciated the offer but said I needed to learn. Ya, 10 minutes later I went back in and took the help. The old ones were original and had been crusted on for 5 plus years and I Just couldn't get a grip tight enough to remove them. But sliding on the new ones was a breeze. Thanks to the staff for the assistance without any judging. See in another five years for another set.

Shout out to Erin (5069 S Virginia, Reno,Nv) She was so helpful with changing our burnt-out brake…read morelight. Friendly, knowledgeable, O'Reilly's should be so lucky to have her as an employee. Thanks again Erin!!

I bought valve covers. During installation, one broke, at the stamping bend, near a bolt hole…read more I'm sure I didn't over tourqe it, as it was less than 5 foot pounds, but it really looks like it was human error, over tightening, during installation. Summit took my word and sent me a replacement. They also gave me a discount on the gasket as my old one was wrecked in the corse of dealing with the defective valve cover.

After ordering a part, I checked out some shirts, then used the restroom. The store guard followed…read moreme in, then went out and was standing by the door as I walked out. I walked around some more while waiting for my order. The guard kept watching me the entire time I was in the store. I returned the item that I purchased and left. I returned the next day and talked with a manager, explaining that being Mexican, doesn't make me a shoplifter, as I told the guard when I walked out of the restroom. Not to mention, rude experiences from someone at the parts counter. As a disabled Veteran, I find this so disheartening and will never buy anything from this business again.

You don't have to swing hard to hit a home run. If you got the timing, it'll go. --US Navy wounded…read moreVeteran Yogi Berra, one of the greatest catchers in baseball history and a 13-time World Series champion, a 3-time MVP, and a Hall of Famer, who as a child started in American Legion Baseball. I so love it when a business does everything so well that I'm able to write a glowing 5-star review. I am updating my previous review because Off Road Warehouse management publicly responded here positively. So we gave them another chance. I didn't want any special treatment from this business because of my previous Yelp review. So, I waited awhile, then we went back, picked out items, presented them for payment, showed my Veteran's ID, and this time received their advertised Military / Veterans Discount. The measure of good customer service is rectifying issues to the customers satisfaction. Businesses that develop and maintain a customer service mindset are able to learn from mistakes. Off Road Warehouse management acknowledged and accepted their previous mistake and avoided blaming me the customer. It analyzed honestly and objectively what went wrong. It implemented corrective actions. It actively sought to make and keep me and my family members as customers. Staff answered all our questions and provided adequate and alacritous service Selection was adequate for the type of store it is Organized Clean Disabled-friendly Family-friendly No one here offered to commit fraud to reward us, pay us or compensate us for posting 5 star reviews of this business. Blessed are those who provide good customer service. Good customer service, which we got here, is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become customers and then repeat customers. I rate 'em 3 stars. According to Yelp ratings' definitions, that's "Ok". That to me is an acceptable rating of something that does day in and day out what it is there to do. It's NOT a negative review because doing day in and day out what it is there to do is NOT an easy thing to accomplish. I added a fourth review star for their finally complying with their boast of having a Military / Veterans Discount. I added the fifth review star because their management provided good customer service when they publicly addressed and corrected the previous issue that led to my first not-so-glowing review. The essence of good customer service is forming a relationship with customers - a relationship that a customer feels that she or he would like to continue. I'll be back. For my Customer Rule is: Always patronize again a business that has treated you okay AND supports Veterans and Active Duty with a publicly disclosed daily Military and Veterans Discount. P.S. Don't message me because in spite of several complaints to yelp, for years now I am unable to open up any messages in yelp to me :-(

The original sales person screwed up everything!! After a few trips they got everything correct…read more The staff now is very good and attentive!! Top brand stuff and they do very good work!! Really happy with my truck now!! Thanks for your help!!

Dear Sirs, On April…read more17 2026 I had my tires replaced by your store (#0708) ( work order 222857). first of all the tires we not purchased at pep boys and that i was only using you store to have them installed. Upon arrival at the store my vehicle (2017 BMW X5M - VIN 5ymkt6c33hou39186) was in perfect working order with smooth and powerful acceleration. The vehicle was left with the General Manager (Dan S). According to the work order the tires were installed by your employee Josiah A. Upon leaving the facility, within 200 yards i noticed an immediate issue with poor traction, and a distinct vibration coming from the rear of the vehicle. I returned the next day (April 18th)and again spoke with the General Manager. He suggested that perhaps the tires were not balanced correctly and offered that i bring my vehicle back in on that next Monday on April 21st. I returned to vehicle on that date, and the Gneral Manager stated the tires had been rebalanced and that there was nothing else he could do. I again left the facility and again within 200 yards noticed the same issue as before. On April 23rd yesterday, I had an routine appointment to have my BMW X5M brakes serviced at a certified BMW repair shop here in Reno and asked them to take another look at the vibration and loss of power train traction. The owner (certified BMW mechanic) immediately noticed that the rear end of the vehicle had been "torqued" beyond factor specifications. His obvious opinion that the car had been taken beyond its normal driving pattern and that significant damage had been done to the drive train and rear end of the vehicle. It is quite simple explantion: you employee had taken a high end expensive and very powerful vehicle to a "joy ride" after the tires we installed. That your employee has done significant damage to a very expensive vehicle (MSRP $130,000). The damage will most likely be into the THOUSANDS OF DOLLARS IN REPAIRS. I am reaching out to legal representation. I am also reaching out to your regional manager of the Reno area immediately. I am also going to copy and paste this email to every and any social media website and online reviews in the area to let you everyone know that your employees and your company caused significant damage to my vehicle. Do not try to say: "Sorry sir, let us give you a free oil change." or "Well, because you did not buy the tires from us, we are not responsible for the ride quality." THE DAMAGE DONE TO MY VEHICLE WAS FROM YOU COMPANY'S NEGLECT AND POOR MANAGEMENT AND YOUR EMPLOYEES AND STORE. THIS IS BEYOND DISPUTE! I expect a phone call today to discuss how your company will pay for the damage to my vehicle that you caused. I WILL NOT NEGOTIATE...THIS IS CLEAR LIABILITY ON YOUR COMPANY AND I EXPECT YOU TO MAKE APPROPRIATE ADJUSTMENTS IMMEDIATELY. I AWAIT YOUR PHONE CALL. i WILL CONTINUE TO REPOST THIS EMAIL EVERYDAY.

Took my vehicle in to get a quote on what it would be to have my air-conditioning repaired. Was…read moretold it would two hours. It was four hours and when I went to go pick up the vehicle after they told me the quote was ready. They had nothing in writing and said they would let me know through email call or a text. Waited a week called back. They had no history that they had even looked at the vehicle. Had nothing in writing for me. Horrible customer service and follow through would not take a bicycle to them. very poor quality and work and follow through for their quotes which was we were charged $80 for and got absolutely nothing.

Stopped by AutoZone earlier because my blinker bulb went out. Right away, a guy named Kevin came…read moreover and was super friendly. He helped me find the right bulb without making me feel dumb (because let's be real, I had no clue what I was doing). What really stood out, though, was that he offered to help me swap it out too. He didn't have to do that. Most people wouldn't even offer. That kind of thing actually means a lot...just someone being decent and going a little out of their way. Not many people like that anymore. Big thanks to Kevin.

This Autozone has met my Automotive needs for 10yrs. Being a Veteran they give 10% discount with…read moreID. The staff is always knowledgeable and professional. I am grateful for this great Auto store. Keep up the great work. I appreciate all who has make my auto needs easier. Thanks, Gman

From the minute I walked in one of the employees offered to help me find what I came in for. She…read morewas attentive and got me the right oil for my husband's dirt bike. I also asked her a few questions about my key fob and she was honest and told me that they couldn't program it there and gave me another option. This location is one of the biggest I've been in. It was clean and organized. Thanks oreillys!

This has become a go-to location for me for certain automotive items, as it is close by to my drive…read moreand I have always experienced delightful service at this location. I have found it to be well-staffed with knowledgeable and polite people, bright, very clean, and with plenty of parts in stock. I have mainly used to buy automotive accessory items, like hand cleaner, which I use to remove the sticky adhesive left by hook grip tape on my thumbs from weightlifting, or a magnetic extension back scratcher. For some reason, I get back itches in difficult-to-reach places, and I keep these squirreled away everywhere, like in my bathroom, gym bag, near my bed, near my computer, etc. I have bought these backscratchers here a lot, so much so that I now see they have like six in stock, when most O'Reilly's have just one or two, lol. That's the thing, you not only can find automotive parts and tools here as expected, but also eclectic accessory items, like the aforementioned back scratchers, USB chargers, keychains, carabiners, even refrigerated drinks. It's fun to shop here. A good thing about this, any O'Reilly Auto Parts is that they offer free electrical testing, like to see the state of your battery and alternator. They also do starters, but those must be off the vehicle for them to test. I have used them in the past to diagnose whether I have a weak battery or my alternator is actually the problem. And they can jump start you, for free, if need be. They can be a little difficult to access if you are traveling south on Longley Lane, as you first need to turn left onto Patriot Way (due to a cement barrier on Longley preventing left turns), then right onto a private plaza roadway. The O'Reilly can be hard to find, as there isn't a large sign on this back road, and it is easy to turn into the businesses beforehand from which you can't access O'Reilly. But this is a small price to pay for going to this wonderful location. I love coming here!

Followed up with the new manager, simply put I was lied to. I was told that the under ball 5th…read morewheel hitch doesn't fit my 2500 Ram. I went to a trailer installation place in Reno, call 2 other 4-wheel parts in California, and they all will change out Reno's 4-wheel parts mistake. I was informed by this new manager that the last manager was fired for exactly what happened to me. I find this very unacceptable that I was charged for something I did not receive and now I have to deal with holes in the bed of my truck that I requested not to be installed.

Place seemed nice enough. Brought my Rubicon in and went in to look at rood top tent because I…read moreneed one stat for a trip we're leaving on in 2 days. Huge heavy duty metal rack w tent on top and ladder attached. Sign said ask before climbing in. I put my foot on just the bottom rung so I could see inside. Only needed an extra inch or two. Employee behind the counter starts reading me the riot act about how he doesn't want to get sued so don't mess w the tent. Kind of thought since it's been over 30 years since I was a teenager that he would simply ask if I needed help. Not much reason to go to this brick and mortar store if you can't touch anything. Might as well save money and buy it online. Headed over to Dicks sporting goods in the same parking lot. Get treated like one you might as well go to a store w the same name.

After going to the location on S Virginia to buy batteries for my car remote, where the guy was a…read moretotal jerk! Super unhelpful!! We made our way to the keystone location to return the batteries that were the wrong size and it was 100% better. Sean helped us get the remote open and placed the correct size in. He made the exchange easy and quick. We will only be using this location from now on.

Andre the manager is fabulous…read more There's not a lot of difference between the auto part stores from my perspective, but the staff at this one are always great. You can check online to see what parts are in stock and this location often seems to always have what we're looking for. They have no problem with. Extra calls to confirm what they've got, peeking at parts before you buy them, returns...all the transactions are easy. Staff are great: friendly, helpful, kind. I like this spot.