They have no urgency to work on trucks that drivers are physically waiting for, I was very…read moreobservant the days they had me stranded, priority' are there lease trucks, and local companies, they don't bother service department, truck came in on a tow truck and they worked on it right away and out the door, i witnessed someone who called their company who called corporate and then they got in before me! Very frustrating, stay away from peterbuit! Reno.

These guys ripped me off. They lied to me saying my truck needed a starter along with some other…read morerepairs. I confronted them with it when I picked up my vehicle, The general manager said he would get back to me and did not. Instead the service manager called me a few hours later and agreed my old starter still worked and did not need to be changed. He asked me to take my truck back to them so they could reinstall the old part- if it even was my part (I picked up the truck a week after they installed the starter). Never any apology!

I bought valve covers. During installation, one broke, at the stamping bend, near a bolt hole…read more I'm sure I didn't over tourqe it, as it was less than 5 foot pounds, but it really looks like it was human error, over tightening, during installation. Summit took my word and sent me a replacement. They also gave me a discount on the gasket as my old one was wrecked in the corse of dealing with the defective valve cover.

There customer service is Exceptional. I had an issue with…read moredelivery and never have I had customer service like this Business.

Mike was very hospitable and accommodating traveled pretty far on foot to get a part and he looked…read moreout for me I was damn near bout to pass out and he helped me with two bottles of water it was enough for me to keep pushing forward after receiving the parts there he really is a good guy excellent customer service as well!

Recently had a vehicle that needed to be salvaged. It was not one of mine, however a coworker's…read moreSon. We tried to have the vehicle picked up, however the paperwork was not in order. We were asked to bring the paperwork to the Sparks pick and pull. I arrived or p.m. Saturday afternoon and you have to go around to the side. There's a little sign that says to sell your vehicle. As I entered, there was a girl sitting at the desk. It's a really small area, however, the girl did not look up or acknowledge me. She finished doing her paperwork set up, walked out the back door. she came back in and commented that something had gone wrong but she fixed it. Then she was really nice to me. I showed her the paperwork, she said she was not able to help us and that he had to get the actual ownership certificate.

Jeremy is terrific, he has helped me with Subaru parts many times. Great prices and great…read moreselection! -

Needed a very specific headlamp, took them 3 minutes on the phone to figure it was in stock, by the…read moretime i arrived they had already taken it off the old vehicle and gave it to me clean, new looking and for a reasonable price and they were friendly, professional and quick!!

O'Reilly will refuse your battery warranty claims because they rely only on their quick conductance…read moretester -- and if that tester says "Good," they will not replace the battery, even if it fails under real‑world load. The conductance tester, not a load tester, so it does not put the battery under a real electrical load. That means it can say a weak battery is "good" even when it fails under actual vehicle demand. conductance analyzer -- usually a Midtronics handheld unit. * It measures internal resistance * It estimates Cold Cranking Amps (CCA) * It does not simulate starter load * It does not stress the battery This type of test is fast and safe, but not definitive. So they choose the safer, faster method -- even though it's less accurate. The part they don't tell customers Conductance testers are designed to reduce warranty payouts. They fail fewer batteries than real load tests. That saves the company money -- and leaves customers stranded.

I'm not really not the type to ever leave reviews but the customer service at this place is…read moresomething else . First I have called over the phone to ask a question and the guy that answered did not sound happy at all like if I had ruined his day . And when we got to the store it was the same story . Went to another oreillys auto store had a way more helpful experience at another location.

Came here to drop my truck off and the workers were very friendly. Took off to run some errands and…read moreI received a call 30 minutes later to inform me the truck was ready. Would come again.

Horrible service.. I came into the store needing some…read moreparts. After standing at the counter for a literal seven or eight minutes, some giant sized woman walked up to the counter, three registers over, and sat there eating a doughnut, just staring at me..... I asked if she could help us and got no response. No one else seemed to be in the whole store- I just left and went to O'Reilly's...

Let me preface this with i am and older woman under-gojng medical treatments and probably…read morehyper-sensitive. That being said here is my most unhappy and disappointing experience. We purchased a battery less than six months ago from Napa in Lake County CA. My reno dealership did a diagnostic and told me it was bad. So having my invoice, battery in the car (with a 3 year warranty) I go to this store looking for help. I wanted them to test the battery and if necessary to replace it. I was told I would need to remove the battery and bring it into the store, let them test it and then I would need to take it out of the store and replace it into my car. Other auto part stores I've worked with will test the battery while still in the car. My HUGE disappointment is that the staff didn't seem to care enough to find a solution to help me out. I am saddened that their lack of care or compassion for a fellow human and the "policy" of the store takes precedent. I was looking forward to developing a professional relationship but NOT WITH THIS STORE OR THE ONE ON BENNIE. What has become of customer service? Christy Aguirre

Really helpful staff and a barn full of parts. If they don't have it in store, they'll get it for…read moreyou while you shop nearby so you can swing back by.

They got us in and out quickly with no trying to sell us on other repairs or anything else to boost…read moretheir bottom line. And it was warranty work, too! So many shops avoid that. Nice people, quality work, AND they have a BYOT (bring your own towel) shower and free washer and dryer! There is food that delivers if you don't want to walk across the street and go to the Petro.