These people are honest... they diagnose the problem and fix it in a reasonable amount of time for…read morea fair price. I have been going to this place for MANY years, because like so many other lines of work, when you find an honest one stick with them.

I've been coming here for years. The guys here are reasonable in price (comparable). I like that…read morethey don't try to man-splain any issues I have had, they treat me like I'm any other customer. It does smell like rubber... STRONG! There are tires all around the waiting room...it is a tire place after all. So don't expect comfortable chairs or luxury. I'll take it along with the respect they give ANY day!

This place is great, I haven't been in a few months but whenever I need an oil change they fit me…read morein ASAP, I've had some issues in the past with my tail lights and the guys working tried to fix it a few times since they felt bad I would have to go to the dealership and spend a ton of money. The prices in my opinion have never been outrageous and very fair.

I went to them after my car was failed for a major issue across the street for an Inspection. Their…read moremechanic said, the guy who inspected my car was wrong. The part they were describing just works that way in Volkswagens. He drove it over there himself to point it out but the guy at the inspection refused to acknowledge it and said if I brought it back again, he would fail it again if he didn't see new parts on there. Dave at Meineke suggested I just lose the inspection fee there and go somewhere else to get it inspected. He made me a deal. If it failed again, he would make the repair that was needed for free. That's how confident he was that the guy was wrong. Sure enough, he was right. It passed at the other inspection station. In a time where you just aren't sure that you're getting a fair and honest deal, this Meineke is a good place to go. They could have easily made several hundred dollars on me by replacing parts that didn't need replacing, but they didn't. I never hesitate to question their judgement.

so confused why the rating is so low - they're fantastic very quick and they work together and…read morecommunicate really well. I will definitely be back!

Few things. first there are doors that are being left open in cold weather. I have written a review…read morebefore which was somehow deleted, but it's not right for employees to be working in rain and it's 35 degrees outside. also the assistant manager Iovanni speaks down to his employees and isnt helpful when they are struggling. i also waited about 10 minutes to be seen by him and be checked in when already inside. Other than that the manager Orlando and employees are very welcoming and are willing to help answer any questions I may have.

I've been taking my cars to these guys for a few years now and they always do a great job. A bit…read moreoverpriced but who isnt these days.

Excellent customer service and explained everything clearly.. no complaints. Took me in for my appt…read moreon time and was only there an hour..

Went to Brad's because I thought I needed to have my brakes done. After they inspected them, they…read moretold me the brakes were good just a little rust on the rotors from not driving the car often. They saved me hundreds of dollars by being honest and not doing a brake job I didn't need. Absolutely the best mechanic shop I've ever dealt with. Professional and honest shop that looks out for their customers.

I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as…read moreopen until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers.

Amazing customer service! Stephanie, Christian, and Laki got me right in and out for my last oil…read morechange. Great value will continue to visit for oil changes.

Brought my fleet vehicle in to the Chicopee, MA. location and asked specifically for an oil change…read more They then proceeded to add on a tire rotation and wiper replacement through the fleet company without my consent. They then got nasty because I did not want to proceed and insisted the direction was coming from the fleet company. Unfortunately I didn't have the time for the tire rotation and proceeded to write up negative remarks back to the fleet company that I declined the service and was disrepectful to their team. This was not the first time this happened at this location and I will never use this service station again. Technician would not provide their name for the review or further follow up. (female from FL.).

Expensive, never was at this store and , my fault, I did not ask the price. Oil change $160...read more

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Westfield.

I was super duper impressed by my experience at ESP Auto. I needed an oil change, inspection, and…read morenew tires. They were totally fine with me ordering my own tires, did a great job on the oil change, and despite not doing inspections directly: sent my car off to be inspected at another shop. The attitudes of the staff were amazing (contrary to my experience with Complete Automotive in Easthampton). They went out of their way, were affordable, and really seemed to care about my experience. We'll be going to them from now on.

I specifically asked, before I booked the appointment, if the $133 per tire price they quoted me…read moreincluded mounting and balancing, and was told that it did, and it also included an alignment. When I received the invoice, they charged an additional $105 ($29.95/tire) for mounting and balancing, and $79.00 for the alignment. I called an asked them about this, and they condescendingly told me that I must have misunderstood the yes or no answer to my wholly unambiguous question. If they said that they misspoke, or took any small amount of responsibility at all, I would've been okay with it, but they bent over backwards to put all of the blame on me. This occurred after I decided to give them another chance, even though a few years earlier, they gave me an estimate for my exhaust and asserted that my muffler's flange was bad, but when I went to another shop, they showed me on the lift that this flange was completely intact. They do decent work but you cannot take them at their word when they quote you a price.