This tour company represented that we would attend the papal mass in St. Peter's Basilica for the Feast of the Epiphany in January 2026. This was on the initial tour advertisement and on the tour itinerary we received by FEDEX on Dec 22d, 2025, eight days before our trip started. The evening before the mass the tour manager said, We don't have tickets for you to go inside to the mass so you'll be in the square and watch it on the screen. It's going to be raining again, so if you don't want to go just let me know. She explained nothing about what to expect on the square, would there be seating, would we have the opportunity to receive the Eucharist, are there restrooms, etc. The rain was very heavy, and we would have been out there for about four hours. Most people decided not to go. Our trip leaders had tickets to get into the basilica, and so some of them went, rubbing salt in the wounds of those who couldn't get in. The tour managers knew they didn't have tickets for us to go into the basilica from day 1 of the trip, but they didn't let us know until it was too late to make other plans. They could have taken one bus to the square with people who wanted to go despite the rain, and they could have taken another bus possibly to mass at another basilica or church in town so we wouldn't miss the feast day mass, or people could have planned to take the morning to go on their own to a museum or church rather than stay out in the rain, but since the tour managers sprang it on us at the last minute, it was just a little too late to react with a good plan. They misrepresented what they were offering us, offered no explanation as to why this happened, and offered inadequate alternate plans. read more

Pilgrimage to Rome, Jan 2026. Under no circumstances use Peter's way, pm, our trip was awful. Lufthansa, omg, the worst airline. Our overnight flight from Tampa to Frankfort had a 1 hour connection time in Frankfort. in hindsight EVERYONE (luftansa&pw) knew 1 hour was not possible due to how ineptly run the Frankfort airport is. There were at least 1000 peeps lined up to get thru customs. our connecting flight left w/o more than 1/2 our tour. There was no one from Lufthansa or Pw available to help us get to Rome. We missed the first audience w the pope. the pw 800 customer service number went unanswered. total cluster. Unforgivable. After near 48 sleepless hours we finally got to Rome. Papal mass at St. Peter's was awesome and breathtaking. The only redeeming event on the trip. Every day, breakfast at 6, bus 6:30-7. Gone all day, til 6pm, dinner at 7, bed, wash,rinse, repeat. Most days no lunch as the schedule was so packed no time. One day lunch at a truck stop. Hotels sucked, food (breakfast, dinner inc in tour price) at the Hotels sucked. Went to dinner at nearby restaurants for a decent meal. The hotel in lucanto...my husband did not fit in the tiny shower, the shower doors were easily knocked off runners. We had 1 sconce that worked in the room for light. Went to the desk to get a bulb for another light and was told there were no additional light bulbs. Just awful. Every was exhausted and sick from trying to keep pace w the grueling schedule. No time to shop or for one's self unless one stayed at the hotel. Most days one was forced to the bus in the am cuz we were on to the next town. We've traveled extensively and this was by far the worst trip ever. Never again. Unfortunately zero stars not available. read more

Just came back from a pilgrimage to Galilee and Jerusalem. Tour operator did a great job. Bus operator and driver exceptional. Spiritual enlightenment first class (Msgr. Fay). Tour guide - Fabricio Lomanto most knowledgeable on the following: Judaism, Islam, Christianity, Roman/ law, architecture and most of all - humanity. Most enlightening. Best group of pilgrims (Roman Catholic?!) I ever had the pleasure to share time with. Thank you all - for making my journey better! read more

If you book a tour with this agency you better make sure you have Cancel For Any Reason insurance as 3 months later we and many others are still waiting for our refund for a Catholic Guy Trips pilgrimage cancelled by them due to COVID19. We were told we would only be receiving a refund of $4,399 of the $5,449 we paid due to the fact that they were unable to get refunds from some of the vendors. Is this our fault? Because we paid by credit card were charged $150 additional vs $5,299 if we paid in cash. Thankfully we did use a credit card because it looks like we have to take further action. Delta refunded the fares back long ago. BTW they re-booked the pilgrimage for a fall date and had the money to do that. Poor Communication. Pilgrims beware. read more

My tour to Fatima for the 100th anniversary of the apparition of our Lady of Fatima was wonderful. I decided to book a pilgrimage with my Mom to Our Lady of Guadalupe in Mexico. My grandmother was born close to that place and I had heard the story my whole life. My dear mother died, and I put my youngest son in her place. It was supposed to be a Mother's Day trip. Covid ruined everything. They (Peters Way) kept changing the dates because of the pandemic. My last sister also died. They finally set on a date that was inconvenient for my son and had nothing to do with Mother's Day. In fact, the rest of the Franciscan University group is there now. The worst part is that I was unable to get a refund, or even a credit for another pilgrimage at a later time (after the pandemic). I had to cancel because Peters Way said that if one of us tested positive for Covid (whether or not symptomatic) we would be required to quarantine at our own expense. I am a nurse and have been caring for Covid patients. Even though I am vaccinated and taking all precautions, we all know I could test positive at any time. I am also in graduate school right now, and cannot afford ANY OF THIS. I saved for years to take my mom on this pilgrimage before she died. I just threw away $3K and got nothing in return. Peters Way should have been prepared for cancellations due to the pandemic. The Covid-19 Pandemic not my fault and not Peters Way's fault, but a little flexibility would have been nice. I'm nobody special, just a poor Hispanic nurse with a bucket list of pilgrimages I'd like to go on. I still want to go to Our Lady of Lourdes, and the big Passion Play, and several other places like the the Vatican, etc. I thought I had found the best tour agency and a wonderful Catholic group at Franciscan University. I am just so very disappointed. I hope the Mexican pilgrimage doesn't hit any snags, because apparently Peters Way doesn't care to make things right even when it's not the pilgrims fault. God bless you all. If you're poor like me, don't trust this agency to take care of you. read more

very dissatisfied with service. when my plans were forced to change, agency was no help and basically took the position that I forfeited my money and did less than nothing to help. very disreputable. I will never use them again. caveat emptor read more

Heart of Italy Pilgrimage, August 2012 St. Cyril's Choir, Alex Bay NY Rebecca Rose, Director We had a totally, and I mean totally perfect tour and experience. Every I was dotted and every T was crossed. It did not matter who I talked to on the phone in the office, or who emailed me. Response was prompt and professional, and always helpful. Peter's Way tour is really the best in the business, and I would recommend them, and only them, to anyone that is thinking of taking a choir overseas. The contacts that Peter's Way has in Rome made our experience once in a lifetime. Everything was as promised, and if something came up to be adjusted, it was brought to my attention ASAP, and handled just perfectly. Thank you for that, you made me and my 36 choir members very happy. You hit everything as an A+ right out of the gate. Cannot WAIT to plan our next tour!! Rebecca Rose, director read more

In response to Elias B. who answered me on 8-17: multiple persons are suing you. One complaint is based on your firm apparently sitting on the insurance premium monies --- the insurance firm could find no policies for any of us! That alone is a complete breach on your part leaving aside the additional cancellation of the trip much later! read more

A very disappointing experience dealing with this company. We were a large group and each paid quite a lot for what should have been a top quality tour in Europe, but there were problems from the outset. Communicating with the tour company prior to the trip was difficult, and it often took a long time to get responses, which were often inflexible. When we arrived at the airport to depart, we learned that none of our airline tickets were confirmed. This led to a fiasco lasting several hours while the airline tried to straighten everything out. No representative from the tour company was even at the airport to help (instead they hired a local agent who had no idea what was going on and provided no help), so we were forced to deal with these issues on our own and barely made the flight. It's unthinkable that a tour company would not have re-confirmed airline bookings prior to departure, and sent a representative to the airport prior to departure to make sure things went smoothly, especially for such a large group. Though we paid top dollar for the package, we were booked on indirect flights with layovers, even though nonstops were available. Our overseas flight was followed by an awful seven hour layover before taking a second flight to our destination. While the indirect flights surely resulted in a greater profit for the tour company, the additional travel time essentially robbed us of a day of our vacation. Similarly, the hotels in which we were booked were generally mediocre and very far away (30-60 minutes) from the city centers we were visiting. These were obviously cheaper for the tour company to book and left more for their bottom line. The tour guide we had throughout the trip was friendly enough at first but later became rude and condescending. We expected better service and better quality all around for a tour costing thousands of dollars. read more

I so far have taken two choir trips abroad using peters way tours! Found the company to be AWESOME! Everything was taken care of from the planning stages to the execution of the tours! I would and have recommended Peters Way to colleagues and friends! Keep up the amazing work guys!!! As my choir members keep asking... When's the next one! :-) read more

I have had the opportunity to travel 3 times (1995, 1997, 2011) on tours with Peter's Way, have enjoyed the stories of colleagues who have traveled with them on other occasions AND am looking forward to a wonderful trip coming up in November of 2013. The reason I continue to return to Peter's Way for choir/pilgrimage travel is quite simple: they know what they're doing and bring together prayer and travel in a way unmatched by anyone else. My two earliest trips with PW were to Italy and the most recent was to Ireland. The one upcoming this November is again to Italy. Everyone at PW has always been helpful and responsive. They have contacts everywhere and manage to arrange the most meaningful and memorable prayer experiences imaginable! I have enjoy morning prayer with the canons of Vatican City and evening prayer with the good monks at Montecassino. I have seen - unrolled a foot in front of me - a 5th century scroll of the Exultet and sung an impromptu concert in the Pantheon. I've prayed in the catacombs of St. Callistus and celebrated Mass at the tombs of St. Francis AND Sts. Scholastica & Benedict. And all thanks to Peter's Way. I even unofficially made my 1st communion while on a trip with Peter's way in Assisi. Not just a great memory, but a profound point in a lifelong journey of conversion. Additionally, Peter's Way has always worked very hard to make sure the planning phase of our pilgrimages AS WELL as the travel itself was as easy, and hassle free as possible. On our last trip, to Ireland, we had some people receiving funds raised, others not, family who wanted to room together, singles needing to be paired up and even a triple with a child. Peter's Way handled each and every one of these situations with grace and kept me, the director, current on what was going on. When a choir member suggested a group of us go to a play while in Dublin (independent of PW), they generously arranged a bus per the necessary schedule for before and after the show and we even enjoyed a chance to invite our guide to join us for the evening. Of important note are the side trips that they have access to...I will NEVER forget a marvelous dinner at a big family farmhouse outside Rome, an amazing medieval banquet in Bunratty castle...and the evening spent at the Merry Ploughboy Pub outside Dublin is a memory that has set a very high standard for international fun in my young daughter's eyes. Peter Bahou and all at PW really KNOW the best places to go, entertainment to seek out, as well as the ideal prayer opportunities that take a trip from a vacation to a pilgrimage! A final note regarding guides and couriers. Not only did I have the same guide, 5 years apart in Rome (almost 20 and then 15 years ago)...I was delighted to discover that my current choir, who traveled to Rome about 6 years ago with PW, had THE SAME guide when they went! I hope we'll be able to say the same this November. That type of constancy is due to the excellence of what PW does and also ensures a marvelous experience for pilgrims, safe in the hands of seasoned veteran guides who truly KNOW their cities. I am happy to travel with Peter's Way and happy to recommend them to all! read more

Not very organized. Didn't get our tickets and paperwork until 2 days from departure. Hotels that were assigned were way outside the city centers, thus unable to walk from hotel to see sites. Arranged dinners were worse than school cafeteria food. In one restaurant, the other patrons were yelling at our choir kids because they wanted to watch a soccer game. read more

I have just returned from a 10 day Pilgrimage of Italy, bringing with me the choir from Delaware. There were 60 of us in the group and we had an absolutely wonderful time.Peter's Way was definitely the right fit for us. They helped with every detail from the planning and fundraising to the actual tour. Our guide in Italy was Elizabeth whose knowledge of history and art was amazing. Combine that with her great sense of humor which help make the trip was an absolute success. After being wooed by many tour companies, I am thankful that we went with Peter's Way! read more

Our parish choir and two neighboring parish choirs went on pilgrimage to Italy 2.5 years ago with Peters Way and we were all, directors and singers, very pleased with our experience. We found that Peters Way had all the contacts to ensure a very smooth and enjoyable trip. While staying in Rome, we were in a great hotel right next to the Vatican and while staying in Florence we were within walking distance of the city center. Our guide while in Italy was adored by our travelers; he was knowledgeable, funny, punctuable, and was able to manage the many different personalities which exist within a large group such as this on a trip. We encountered a problem on a trip home in that a mechanical problem with our plane caused our flight to be delayed for several hours and then canceled. This was the only direct flight from Rome to Newark, NJ on our airline that day, so there were no options. The airline arranged for everyone on the flight to have hotel, transportation and food, but we were in phone contact with Peters Way all day and Peters Way worked with our airline to ensure that our group had "first dibs" on any available seats on the next day's flight. We were all impressed that Peters Way was able to achieve this and quite happy to have not had to deal with the airline on our own. So much were we happy that this August we are traveling to Ireland with Peters Way and more of my choir is coming on this trip than the last, in large part due to the positive response to our first trip. I highly reccomend Peters Way! read more