Pros: the pictures online do not do this place justice. Wow wow wow. We've had a wonderful time…read more The rooms are very soundproof. When I step into the hall, I can hear a baby crying. But when I'm in my room, I can't. The Wi-Fi is very fast. There's so much thought in detail that goes into everything. We left our bags with the valet in the front and they tagged every single item so they wouldn't get lost. And the tags are so well-made and so cute. In the room, there's more free luggage tags if you want them. There's chocolate in the room that were made on site. They have these adorable reusable water bottles. The scents to the toiletry products in the bathrooms were very pleasing. Everywhere we went people knew our name. Last night we ordered room service and I got the leek soup. I loved it. Cons: the price! On top of that, they add a service charge to nearly everything. We were feeling too tired and we canceled our restaurant reservations. Headroom service instead, and my husband did not like his burger. It was undercooked and underseasoned.

I was very excited to book a stay at the gorgeous Broadmoor Hotel, but prior to arriving I felt a…read morebit let down. I had called two additional times regarding tennis and climbing and never received any follow up from either part. It was overall a great stay and I wish I would've had more time, but I'm glad to have experienced everything. From the moment you arrive on property the staff is very welcoming, attentive and polite. Check in was smooth and the we had a bellman show us to our room, giving facts about the property along the way. We went to the pool, which although it was a bit overcast by the time we got there it was a good temperature. I was a bit surprised by how dirty it was. The view though from the infinity pool/ hot tub was beautiful. We checked out the gym/ lap pool and hot tub over there. The gym is a good size and not too crowded for a Monday morning. They have a nice locker room and other amenities. The lap pool is great too! Turn down service was good, but I almost expected more- pillows were put away but it didn't seem like it was a thorough job - coming from a five star perspective. Also our shades didn't close entirely so the room had quite a bit of light still coming in which we couldn't seem to have the perfectly dark room. Truly a magical place to be, so much to do and see and I would come back for a longer time to enjoy the property nice but it's truly gorgeous just being there.

Nice, clean rooms, friendly staff, mountain views from our hotel window, delicious made-to-order…read morecomplementary breakfast, and a nice, big pool and hot tub with plenty of chairs and clean towels available. Also a good location right in downtown Colorado Springs. We stayed here for one night with our granddaughter and she loved the pool! We really enjoyed the breakfast and want to give a shoutout to Jasmine, she made one of the best pancakes my husband's had in a long time!

A nice hotel on the edge of downtown Colorado Springs. The rooms are small and spartan but…read morecomfortable. The front desk staff are very friendly and helpful but checking in was very slow. Housekeeping has room for improvement. On one day, they didn't empty the trash can under the sink, did not replace all the used towels, and did not remove a used wash cloth from the shower. Also, there were brown drip spots on one of the bathroom walls that were there during my entire stay.

A top notch hotel when planning a stay in downtown Colorado Springs…read more The MX completed its redecoration in 2024, and still has that well-burnished look. The corner-windows lobby is huge, lined with wood and glass, filled with clusters of chairs and couches of various styles that should clash but instead create an upscale but cozy whole. That large space also provides seating for the BLK MGK coffee shop and the Golden Hour bar, and is the locale for weekly jazz concerts. Our room was on the second floor, near the entrance awning facing east. Despite being on Nevada, we have very few problems with traffic noise; the bigger challenge was the bright light from the building lighting and the dawn; it was tough to get the floor-to-ceiling blackout drapes well-closed. The HVAC worked well, but was quite loud when it would roar into life in during the night. The room (Silver level, King-sized bed) was high-ceilinged and open. The tile floor, rug, wallpaper, were all a variety of prints that, again, should have clashed, but instead were charming. The bed was comfortable. The chair and chase-longue, and even the desk chair were comfortable. Power outlets were plentiful and at a high enough level to be usable. The room came with complementary water bottles each day. No coffee machine (but a nice shop in the lobby). The sink and shower were open to the main sleeping area -- it looked like there may have been a sliding partition that covered that and the closet, but that was missing. Didn't bother my wife and me, and it did add to the feeling of size and openness, but be aware. (The WC was in its own closable niche.) The shower was huge, and the there were enough towel hooks and racks, in the proper places. The bathroom itself was missing any kind of mirror, though the floor length mirror in the hall served to a degree. Matching contemporary trend, there was only one waste can in the entire room (back in the WC), which is annoying. We peeked into the conference / ball room on our floor, just down the hall, and it looked very nice for a private function. The hallways were nicely appointed, with modernistic carpet that, yet again, should have clashed but gave a spirit of eclectic design. An old safe/vault door (!) in the hall let to a store room. All the people we interacted with, from the front desk to valet to housekeeping, as well as at the bar and coffee bar, were friendly and helpful. The biggest complaint you'll see is about parking. Being downtown COS, the options are plentiful but pricey. Valet parking is available, but expensive. There is plenty of metered parking you can make use of in the area. There is also a large parking garage (including charging stations) a block south on Nevada which charged $23 overnight, which seemed a pretty good deal. Depending on what you are doing, there is a lot within walking distance of the MX. The hotel has a spa and gym, though we did not make use of them. Net-net, the MX experience is expensive, but you get high quality and comfortable accommodations for the price. It served as a nice getaway for us for three nights during the week, and if we stay in downtown COS again, it will probably be there.

Had a great one night stay at the Mining Exchange! Their communication was terrific from day one to…read moredeparture. Jill, at the front desk, was extremely helpful with our late check in, suggestions for a late supper, and upgrades as possible. Thank you Jill!! The room was clean and the bed/linens, excellent. Temperature regulation was easy and internet perfect. Our only hiccup was there was no coffee in the room. We didn't notice until it was too late (after 11 pm), so we didn't call down. There's a coffee shop downstairs however. Lots of great restaurants around - Urban Egg for breakfast was magnificent. Secret bar down the alley was fun - good drinks and solid food!

Perfectly situated just around the corner from Tejon Street and the walkable downtown area with…read morequaint shops, a variety of restaurants and a few great little bars. The facilities and rooms were new and well maintained. Breakfast is available at the cafe but the standout is the restaurant Ryze on the top floor with tapas items and drinks with a view. The staff was helpful and friendly throughout our stay - highly recommended for convenience and location!

Friendly service Nicely appointed rooms…read moreOddly was charged $20 a night for parking at checkout with absolutely no mention of this charge at checkin - simply was told to use room key to enter and exit the lot No business center computers for use as Hilton is discontinuing these which I can understand but why then have two computers and a printer right there in the lobby looking ready to use which even after staff saw me tripped up by this there was still no signage to indicate not for use at my check out.

Outstanding service and customer support out of this location. We rolled up with about 25 folks…read morewith last minute housing needs and they were more than helpful with accommodations. This place is in the middle of everything it seems when it comes to food, drink and something to do well into the night.

Stayed here three nights for a Wheelchair Basketball tournament and they never cleaned our room…read moreeven if when we specified that we wanted cleaning every day... I even spoke with a supervisor our second day to ensure that our room would be cleaned the following day especially since my roommate is immunocompromised and yet they never came . They have a policy that they clean every other day so even if I had not talked to the supervisor they still should have come the day after I spoke to the supervisor. After expressing our dissatisfaction our third and final night we only received a weak apology and an offer for some fresh towels . Given all of the other competition in the area, I would easily choose another hotel as there are plenty at the same price point with better customer service according to other teams who chose to say at other similar price point hotels including the Hyatt Place or Doubletree.

My kids "wow! camping is so fun!" While this may be marketed as The Broadmoor's Wildnerness…read moreExperience it's far from camping. It's even a few steps above glamping as it should be for the steep price. However, if you want to experience a few days in a great outdoors The Ranch at Emerald Valley is perfect. After 4 nights at the Broadmoor resort (also amazing) we took the 2pm shuttle up a rocky mountain road to the Ranch. We were greeted by Aaron, a fellow Northwestern alum (go Wildcats) and his incredible staff. There were 38 people total our first night there, which the told us was a record for the Ranch. It didn't feel very crowded though (especially after the craziness of the resort) and most of the people had kids the same age as ours which was a lot of fun. They showed us to our cabin, Hills Cabin, which I realized was the "presidential cabin." It was a huge 2 bedroom cabin that had enough room for 6 kids up in loft up top and a beautiful master suite. + 3 bathrooms and a ginormous kitchen/dining room that we didn't really put to use. It also have a big TV with Netflix and a lovely fireplace. There's a 3rd bedroom that's attached to it, although the 2nd night we were there it was rented by another couple with a separate entrance. There's plenty of fun to be had at the ranch: horseback riding, paddleboats/kayaks, archery, fishing, hiking etc. And if you get a rainy afternoon there are plenty of board games to play both in the lodge and in the cabin. We spent 2 nights here, although with the rain wish we had an extra night to enjoy some of the activities we didn't have a chance to squeeze in. The food was absolutely amazing. My picky children were even in heaven and my little guy has been asking for lobster ever since trying it as their Wed night cookout. Dinners besides the twice a week cookout involves ordering off a menu with plenty of choices for all. I do wish they did a better job with labeling the buffet with food allergies. My son has a serious nut allergy and almost ate a brownie with walnuts because it wasn't labeled and I had to constantly ask if things had nuts and/or gluten in them. They asked for our dietary restrictions ahead of time so assumed they'd be better about this. This really was a very special experience that I think our kids will remember for a long time. I heard this coming week a big family is renting out the entire ranch and I'd love to do the same with family and/or friends at some point, although it was fun getting to know some lovely people from around the country as well.

Absolutely incredible. Breathtaking location, the food was amazing, the lodge is so cute, rooms are…read moresuper nice and so many fun activities and amenities. Staff is incredible. One of the most memorable two days with my family and we can't wait to go back.

Loved our stay at Kinship Landing. It's the opposite of a…read moreboring, average hotel. Located right in the heart of downtown, everything is within walking distance, which made exploring incredibly easy. Kinship feels more like a community hub than just a place to sleep. There are frequent events, great work areas, and an inviting social atmosphere. Homa Cafe + Bar was a highlight -- awesome cocktails, great food, music, and a solid Happy Hour. You don't even need to leave the building to have a good time! Our room was spacious and had an amazing view, which made the stay even better. Definitely a spot we'd return to.

Management failure…read more Went there for a nice breakfast. I sat and waited for my order a very long time. I noticed two other people waiting with no breakfast. The wonderful young lady taking orders was literally running to deliver coffee. She said there was only one person in the kitchen. I walked out without receiving breakfast or a refund. There was no one there to give a refund. A couple was waiting to check out of the hotel, there was no one there to check them out. Beware the homeless walking by.

My girlfriend and I stayed in the Clark Gable suite at Cliff's House and had an amazing time! All…read morethe Clark Gable photos adoring the walls were awesome and definitely gave that old hollywood vibe. The bathtub was easy to use, spacious, and super relaxing. We were very comfortable and felt like we had every amenity we needed although their ice delivery system is a bit tedious and not the best system for having access to ice since you can only get it delivered. Otherwise, the hotel is in a perfect location where many local shops, restaurants, and attractions are walking distance. Doesn't get the full five stars because I struggled to get a hold of the front desk to gain access to the hotel at one point and I also called the front desk from my suite several times with no response which was inconvenient. But otherwise, highly recommend a stay here overall!!

Renovations are a mess , no food after 4pm, the refrigerator was in the bathroom under the sink and…read morenot working , the "heated seat" plug in is filthy , the bathroom needs caulked and cleaned , the guy grabbing our car told us he couldn't drive on to the valet because there was no room , a motorcycle was there, so after we drug all our bags down all the stairs ourselves we had to walk around the building. I'm sorry , just definitely not worth it to stay here and the carpets were just dirty even where there was not construction