It is Flagship Car Wash now. Overcharged me. I asked for the basic, least expensive wash. I was stupid enough not to request a receipt. Saw on my credit card that they charged me $27. Their phone does not pick up or allow you to leave a message. The chat on their customer service does not offer refunds. The website contact form does not offer the West Chester location on the required location selection field. I am betting they overcharge people who do not request a receipt figuring most will not pursue a refund. read more

This location changed owners, and now the name is changed too. The manager (Kyle) seems to be attentive.

If you value your vehicles paint job or have the expectation that they won't mess up the car wash package that you paid for, do not go here. This place only has business because there's no other game in town. read more

I had a membership here and was very happy until I started seeing scratches all around my car. Had to cancel the membership.

You can't even tell that my car was washed. The one star rating is way too high. Waste of $20 at Pete's Express Car Wash. read more

Pete's Express Car Wash - Car right after a $20 wash at Pete's Express Car Wash - Car Wash Near Me - West Chester, Pennsylvania

Never take your vehicles here the brushes scratch my complete truck all four sides. I've been going there for years. They said they were gonna do something about it never did had to have my truck repainted .beware. read more

Pete's Express Car Wash - Side door - Car Wash Near Me - West Chester, Pennsylvania

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Horrible owners who only care about what is put in their pockets. Nothing is never their fault and put blame on customers who are only trying to take care of their vehicles. Certain vehicles "don't belong" at their locations. Employees have stated harsh working conditions along with no respect shown towards employees. Owners throw in your face how much money THEY make and talk behind customers backs inappropriately and disrespectfully. The one owner doesn't even have knowledge of his own equipment. read more

Best car wash in town! Bryce is absolutely amazing--super friendly, professional, and always goes above and beyond to make sure customers are happy. The wash itself is top-notch, leaving my car spotless every time. I also signed up for a membership, and it's 100% worth it--unlimited washes for a great price! If you're looking for quality service and a great deal, definitely ask for Bryce. Highly recommend Pete's Car Wash! read more

Couldn't suggest more that Pete's have a designated person to scrub the back of card before entering the wash. I saw 3 people hanging out by the payment station and another 3 at the wash entrance. This is what the back of my car looks like post wash every week. read more

Pete's Express Car Wash - Car Wash Near Me - West Chester, Pennsylvania

I love the free vacuums and how fast I get my car clean. I noticed they changed the menu options making it more options for me as I like to keep my car clean and I am a busy mom. My kids love going in the tunnel and looking at the soap and brushes. I am glad this car wash is in town and I really like they are always open. The people are very nice. I am surprise some reviews mentioned the unfriendly manager, I guess if you are friendly with people they return the same back. C read more

I have a membership for the best wash. I love the wash, almost every time the car is washed very clean. The problem I have is there is a gash in my new tire from the machine pulling the car through the wash. Someone told me this happens at all car washes. I May have to cancel my membership to save my tires! My husband has always said hand washing is the best way to take care of your vehicle. read more

There was a sign clearly posted about damage. So I did not make a claim. My vehicle has a shark fin style antenna and has been through several other similar car washes with no issues. However, on my first and last trip to Pete's in West Chester PA, the antenna was damaged so bad it completely removed the cover and bent my roof. Needless to say, this was the most expensive car wash I have had. read more

Car was cleaner before going through the wash. What ever happened to spot free rinse? I will try one more time and if the same , I'll be cancelling membership. read more

I am sorry to say that they have not lived up to the level of service they promise. My car does not get fully washed and for the past five washes, I have not gotten the level of wash I am supposed to. I have communicated with the the site manager and via email, he assured me they take problems seriously. The fully wash issue has been happening for well over six months and I have notified their staff numerous times about it and the answere is always the same - parts are on order or we'll make an adjustment. I will stay with them at their lowest level of wash and with their system and that way, I won't be disappointed. read more

HORRIBLE!! BEWARE!! I took my BRAND NEW car through the carwash in West Chester today and while I was drying it I noticed 3 large scratches!! I am beyond angry! They better fix the scratches and refund my payment for the top premium monthly membership that I just bought! Beware!! Do NOT take your cars here! read more

The $4 car wash gets the job done at a good price but doesn't leave you with a car others would envy (unless there's lot of pollen or snow). Free vacuums! And the parking lot is spacious but the line to get in on a nice day crawls and isn't great. read more

The machine totally screwed my tired a to a point a didn't feel safe driving to a mechanic and the car was shaking through the steering wheel. Before I left I asked if the manager could please help me with anything. He said he's not allowed to get in my car and then proceeded to tell me about the hydraulics of the car was (completely irrelevant). I asked if there was any way to get reimbursed for my mechanic cost and he said NO and laughed. read more

Car came out perfect. The staff is very friendly and helping and the management is great here definitely get value out of your unlimited wash club purchase. read more

I always enjoyed their service Now they have people where you pay literally badgering to buy the 9.99 offer I said no thank you multiple times I finally had to close my window and face forward Not good customer service read more

If you like scratches on your car or cracks in your windshield, then this is the place for you! Want a flat tire? They can do that too! Maybe you just want to pay a bunch of dingbats money for a half-assed service... Whatever you're into, if you like crappy businesses with even worse customer service, Pete's Car Wash can't be beat! See for yourself. Go to Pete's today to get ripped off and your car damaged! Can't wait to pay out of pocket for the damage caused by these jabronis. read more

How do I give these guys a ZERO star review? I used this carwash probably twice a month for YEARS! This past winter/early spring, the machines were re-calibrated and in the matter of 3 weeks both our our cars were damaged. Our Toyota Camry had it's grill ornament ripped out, and then two weeks later, our Mercedes windshield was cracked (see images below). Complained both times, on BOTH...occasions denied responsibility; in fact, the operator had the audacity to say that he had his "doubts" because I didn't report the damage to my windshield until 10 minutes after it happening. Well...I didn't notice the crack until I was cleaning out the interior. The operator told me they would review the video and contact me within 72 hours, they never did. And the number on the copy of the complaint is an inoperative telephone number. Of course it is, because you business is a sham. Straight-up don't give them your business. If you have a nice car, AVOID THEM LIKE THE PLAGUE! Their machines are TOO rough and they are completely irresponsible with your cars. Thanks for costing me $450 for a new windshield. http://imgur.com/PI7EkNW read more

Pete's Express Car Wash - Pete's Express Car Wash destroys cars! - Car Wash Near Me - West Chester, Pennsylvania

Quick decent results for the money, especially the unlimited wash offer for a monthly charge, includes a powerful vacuum system after the wash for unlimited time to use. read more

Car was still dirty after going through the wash. Back of my Honda Pilot was as dirty as it was when I drove in. Just now, it was wet so I used my own towels to clean the entire back. Also wiped down the side windows and the towel came up dirty there too. The wheel wash did nothing. Not coming back here. read more

Used to love this place but prices went up, level of car cleaning went down and now to have someone standing at the machine asking to swipe my credit card... That's too much. Why in the world would I hand my card over to some random person when I can reach the machine from my car window. Will start using the car wash closer to home. Disappointing. This was my favorite spot for a while. read more

Perfect place for a cheap automated/self-serve car wash. The basic wash is just $3. Automated check in. Credit cards accepted. You stay in your car so there's an entertainment bonus, bring the kids and dog. At the end there are a dozen free vacuum stations. There are multiple grades of washes but go for the cheapest. The system doesn't do a great job on items like wheels and your car won't get perfectly dry so bringing a towel might be desirable, so for a few bucks more you can get full service elsewhere. read more

Pete's Express Car Wash - Car Wash Near Me - West Chester, Pennsylvania

Poor car wash results. The last time we had our car Washed here it was Scratched Up So Bad we had to all Our Auto Insurance Company and place a Claim. We had to do this because ( as the employee has told us) the owner denies all claims and won't even call you back. We even called the police and nothing they could do. Our advice is Not to use this Wash! Check your vehicle if you do before and after, then be prepared to go to court to get reimbursed. read more

Quick, cheap, super conveniently located, and very friendly, helpful staff! They told me about their different monthly memberships that are available which are a great value!! read more

I was sold a petes express car wash monthly membership a few months back, just yesterday I went through the car wash with no problem. Today I go through and I'm told my membership is no longer continued. One of their employees assisted me, unfortunately they decided to just stop my membership to make me sign up again and I realized it was all due to the price change. Overall this is a good car wash so I will not say any bad words about that but to just randomly get up one day and change your prices and discontinue a membership without alerting customers is sketchy. read more

You must weigh out the $3 versus the quality of the wash & the risk of car damage. But, given the lines on most days I would guess that most people don't care about how their paint looks of whether the $3, $7, or $12 wash cleans the car completely. The speed of the line is too fast for the length of the tunnel. The brushes only get a second to clean the car. On top of that, the initial soap is producing about 50% of output that it should. You'll notice this when your car starts heading into the wash. This is the same for anything but the bubblecano wash. Also, you'll notice that there is usually a moving brush, usually the overhead, not working. And, I've had my one of my cars scratched on one of the busier days where the brushes are not getting clean off by water as they should. Overall, no review will keep you from going as the $3 is just too attractive versus alternatives. Keep in mind - complain if you have issues. They need to hear it. read more

I never take my car to the automatic wash and today I took my car to Petes. Bad mistake, my front left and right bumper were scraped when the car went off the tracks for a moment half way thru he wash. My car was in perfect shape less than a year old and now I need to seek a spot paint repair shop for a $3 dollar car wash. It doesn't look like much but why should this have happened at all? Never again. read more

Pete's Express Car Wash - Driver side front bumper - Car Wash Near Me - West Chester, Pennsylvania

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Me and my wife went on January 4, 2020 to the West Chester site and purchased what we believed was for a month for $26.49 with AX. I trusted the personnel who were nice and I was given an IPAD with just the signature section after the wash. I signed and now just got charged on February 4th again. Whats up with that? I just contacted the Strafford number 610-687-8812. Answering service, then West Chester 610-272-5135, again answer service. Left messages at both numbers. Waiting for return calls from both numbers. No problems with the wash, just the charge without me being aware which I am not interested in a monthly renewal! If I know that I would not have used at all!!!!! Called West Chester at 8:55 am, 9:43 am and 2:56 pm. left messages, Called 2-8-2020 at 11:13 am and again 2-13-2020 at 12:10 pm. Still no return call to my cell. Called Strafford hoping to get a call back from the manager there to obtain help with the issue at 8:53 am, 9:44 am and 2:57. Still no calls back from this number. No main number to contact? Update of the above review at 12:18 pm on 2-13-2020! read more

Terrible. Insufficient air blowers that left the vehicle all wet. Side door panels were left dirty. This was a pretty good place at one time but it appears the place has aged and reflects the type of wash received. Not worth the trouble going to. read more

I do ride-share and food delivery, so I need a clean car. I liked the convenience since I live close by. Even got a monthly membership. But I can't do it anymore. They're tearing up my car. Lost a piece off my roof rack (didn't even know it was loose until it wasn't there anymore), tore up my antenna, I almost hit a pick-up truck in the car wash that somehow came off the rails, and I got hit from behind in the car wash. I didn't believe there was any damage until the next time I went through and saw my rear bumper hanging off. I got my car washed regularly in NE Philly and stuff like this never happened. Can't do it anymore. I'm out. read more

I had my new 2019 Lexus ES350 scraped and gouged at the lower front left and right side bumper valance just in front of the front tires. I also have a 2013 Lexus ES 350 with the same damage that I could not understand how it had happened. The car wash has probes that stick out that are supposed to make contact with the front tires to start the wheel cleaner. The probes make contact with your lower front bumper in front of your tires if you have low profile bumper and cause the damage. I approached the car wash office to report the damage that was made to my car. The manager Juan disagrees with me and refused to look at what I was describing as what was damaging cars or cover any damage. My 2019 Lexus has panoramic cameras on the side view mirrors so I could see what was scraping the car. They refused to take any ownership of the damage or listen to me. I stopped at West Chester Police Department to ask him what could be done, and he recommended civil lawsuit or insurance claim. The officer also told me he has people coming in all the time about the damage the car wash did to their vehicle. DO NOT RECOMMEND ANYONE USE THIS CAR WASH. read more

I was just charged the wrong price on my credit card. This is the second time they did this Also the soap is left spotty on my windshield and mirrors. I had to rinse it again when I got home read more

There is no way to get into this place to use the "free vacuums" it's like they want you to go through the $5 wash that doesn't even clean your car to use the vacuums. Traffic cones blocking to get to vacuums. Only way to get to just vacuums is to go in the do not enter. read more

You know those car washes where you add a quarter every 45 seconds and you're only done vacuuming one floor mat....$5 later you still have your entire trunk to do! Super fun and affordable right?! Sarcasm. Then came along...Petes!! $3 for the basic car wash (still solid) and afterwards you are blessed with free high powered vacuums with no time limit. There are multiple grades of washes but I usually stick with the $3 or $10 for winter when I need the undercarriage done. The staff is very helpful, so if you're not satisfied with the cleanliness the first go around...they will let you go back in free of charge. Petes accepts cash or credit (no tokens!) so put it in neutral and enjoy the experience, it never gets old! read more

Generally long lines at this car wash, I guess due to the cheap price. Judging by the quality of the wash that you get (no prepping, no towel off, car comes out wet), you get what you pay for. I have washed my car on a few occasions here recently but have not been happy with the results. It just doesn't seem to clean the car very well. The comments by other reviewers concerning their car's being scratched make me a little concerned also. read more

The only reason they get 2 stars is because of the amply available free vacuum cleaners and the low cost of the no thrills car wash. You get what you pay for though including lots of water being left on your car, lots of streaking especially on the windows, and even some dirty spots that are completely missed on the lower side panels and especially the wheel wells. In the winter, you get to have fun with that left over water freezing right away if it is really cold too. It is a decent option if you need to vacuum your car out or for a quick rinse in the winter (non-freezing temp during the day) otherwise I would avoid. Never understood how this place has a line around the block at times. read more

This wash scratched up my brand new truck. They claim it was from normal driving and the wash could not do that. Air moving past paint does not scratch...looked at other trucks drying off and theirs were all scratched up too. I will NEVER go again. What a junk wash. And now I have to buff out my truck scratches. read more