I requested an inspection and they were very trustworthy, thorough, and friendly. It was easy and fast for them to look at my vehicle. Will definitely be back when i need repairs or an oil change. read more

I brought my 1996 Miata to this shop about a year and a half ago to diagnose extremely unusual idle issues and a non-working speedometer. What I experienced was unprofessional, disappointing, and ultimately proved they either mishandled my car or failed to properly diagnose very basic problems. When I got my car back, I immediately noticed that my gauge cluster hood (the plastic visor over the instrument cluster) was shattered. This was NOT broken when I brought the car in. When I confronted them about it, they denied responsibility and claimed it was already like that. This was extremely frustrating, especially since the mechanic admitted he had removed parts around the cluster to inspect it. Anyone familiar with older Miatas knows those cluster hoods are very fragile, and improper handling can easily crack them. Instead of taking accountability, they insisted they didn't do it. They tried to show me CCTV footage, but the footage they showed was AFTER the mechanic had already worked on and test driven the car. This proves nothing. There was no clear footage showing the condition of the interior when the car first arrived. It felt like they were trying to deflect responsibility rather than resolve the issue honestly. The owner also became defensive and emphasized how reputable their shop was and how long they had been in business. My dad came with me to discuss the situation, and the interaction became uncomfortable and confrontational. Instead of resolving the damage they caused, they simply waived the diagnostic fee, which doesn't make up for breaking a part on my car. Replacement cluster hoods cost around $100, and the principle of accountability mattered more than the money. Their diagnosis itself was also incorrect. They told me my idle issues were likely caused by a bad MAF sensor. I didn't fully trust their conclusion, so I took my car to another shop for a second opinion. They disagreed with the MAF diagnosis. Later, I personally discovered the real issue was a faulty fuel pressure regulator, which I replaced myself and fixed the idle problems. Even worse, I eventually found that my speedometer cable was completely unplugged. This is a basic mechanical connection that should have been checked during diagnosis. Either they unplugged it and forgot to reconnect it, or they failed to notice something incredibly obvious. Either way, it demonstrates poor diagnostic effort and lack of attention to detail. They also test drove my car without informing me beforehand. While test drives can be part of diagnosis, the lack of communication combined with the damage and incorrect diagnosis only added to my distrust. Overall, my experience with this shop was extremely negative. They broke a part of my car, denied responsibility, misdiagnosed the actual issues, and failed to identify something as simple as an unplugged speedometer cable. The only resolution offered was a waived diagnostic fee, which felt like an attempt to avoid accountability rather than properly resolve the situation. I would not trust this shop with my vehicle again and cannot recommend them based on my experience. read more

Friendly, honest & reliable. I'm completely at ease leaving my vehicle with this shop. They've always done a good job at reasonable prices. Unfortunately, I moved too far away to continue to use their services, but you definitely should give them a try. They don't do unnecessary repairs to make extra $$$, only what is needed, are very transparent about what they are doing and keep you updated on their progress. It's a family business that will treat you with kindness & respect. Highly recommended. read more

we have been blessed finding this repair shop. They are top notch and are wonderful. My son who has special abilities, has an older truck that is starting to need repairs. Honest, trustworthy people with kind hearts and have gone over and above to take care of my son's truck. They thoroughly go over all the repairs and costs. If they can save you some money, they will! They offered us a ride home every time. Shelly is amazing as well as her husband (sorry forgot his name) and Mario. Thank you for all you've done so far and see again for our future appointments. read more

This is my 3rd experience with Pete's Service Center and I have thoroughly enjoyed the great service I have received and thought a review was deserved. It goes without saying that if you find a great mechanic you found gold. This team is gold. This last experience they really went above and beyond. My car would not start due to a deteriorating battery. I could not get it to start. I had to get my car Smog tested prior to renewing my registration, and my registration was set to expire Jan 31st! I finally had to get my insurance company to tow it to Pete's Service Center. They received the car with just 3 business days before my registration expired. My car doesn't have a regular battery either. It's a luxury import and the battery must be ordered. How was I going to get this car fixed, Smog tested, and registered in 3 days??? Okay now comes the awesomeness. Pete's Service Center not only tracked down the right battery and replaced it, but they took the car to get Smog tested (waiting in a long line), then paid to have my car registration renewed on Jan31st. What!?! Amazing!! Thank you guys for going above and beyond. I'm simply impressed. read more

This is a family operated business and they all are wonderful!!! I took my son's truck there yesterday and they gave me a ride home because it was going to take a while. When it was ready, I was called to see if I needed a ride back which I declined because I had arranged one. They are honest people and don't look to rip customers off. As I was leaving the shop getting into my truck a random man who didn't speak English flagged me down. Asked me in Spanish if I could call 911 because an old man was unconscious across the street. The main mechanic (forgot his name ‍) noticed me out there and asked if everything was okay so I explained the situation. He ran across the street and stayed with the old man checking on him and stayed with him the entire time until the medics arrived. And his wife Shelly had a demanding and rude customer while I was there and she handled her with such tact and grace. If you're looking for an honest shop that you can trust, this is the place to go to! Thanks for the old fashioned customer service! Don't change a thing!!! read more

Family own business and let me tell you that the owners are the best: knowledgeable, professional, and honest. When it comes to automotive problems, maintenance and repairs, they are the only shop that I can trust, always reliable and they go above and beyond to service your car. I Highly recommend Pete's Service Center in Burbank. read more

Great customer service ! Very reasonable pricing . Went there for Tire rotation and oil change. The receptionist Shelly was so sweet . So as the other employees. Will definitely recommend this place for your automotive repairs. read more

Thank you Pete's Service Center for always going above and beyond for your customers. Your professionalism and expertise is hands down the best in the area! I'm definitely a customer for life! read more

I brought a used truck in for an inspection before purchase. Pete's squeezed me in last minute and saved me from a bad decision. Thanks guys!! read more

Great place to get your car serviced! Pete and Shelly real down to earth owners, always trying to save there customers in every way possible and I truly love that, they'll tell you what you really need and what can wait, and that sits them ahead and above the competition because they care! Thanks Pete and aka showbiz Shelly!!!! read more

Being a senior citizen on limited income, I knew I needed exhaust system work and possibly suspension work. The crew check my car and called me regarding the section needing repair and the cost. Prior to calling they inspected my full auto operations. I diid not need suspension but my rear brakes needed attention. I was not just told this but I was informed of the cost to do them. Being on a budget this is great for planning. My wife and I will be adding Pete's Service Center to our trusted businesses list. We recommend them to you. read more

Truly excellent auto repair shop - came in with an issue after I failed an emissions test and they were EXTREMELY helpful and got me sorted out super quickly, despite the fact I didn't have an appointment. Everyone I interacted with was kind and helpful and just made a usually stressful experience (woman getting her car worked on) super easy. Thanks again!! read more

Such a Wonderful Surprise! I am no where close to home & receive a message on my dashboard saying that the car is getting hot. Not knowing much about automobiles, I googled the closest Car Service & Pete's Service Center popped up. I pulled in, told them that my car was beeping & saying that it is hot on the dashboard. One of the mechanics took it in, corrected the issue & I was out of there in less than 20 minutes. Thank you for such prompt service & making me feel so welcomed in your establishment. Truly appreciated. read more

I recently had my Radiator Replaced and they did an awesome job , completed the same day. Great Customer Service. Friendly and Honest Owners they work hard and long hours. Highly recommend going there and I live in the Western suburbs. Great Pricing not overcharged , Family Owned business always pleasant. Recommend to all my Family and Friends. read more

Pete's Service Center is amazing from making online appt to getting our car in and inspected. Shelly was very understanding and informative. We will be going back with all of our cars. Out with our old mechanic in with Pete's for all of our car needs. We are so happy we found you! read more

I moved into the neighborhood earlier in the year and tried Pete's based on the great reviews here on yelp. They have definitely lived up to the reviews and I am very pleased that I gave them a try! They are totally honest, and the prices are reasonable. Everyone who works there is very friendly and always happy to answer any questions I may have. I am glad to recommend them to my friends & family and my mother has used them several times already. We are both very satisfied with their work and will continue to keep coming back for car maintenance & repairs. read more

Cannot say enough great things about my experience. I will be taking my cars here from now on bc they were easy to work with and wonderful at what they do!!! read more

Upon giving them a call, I spoke with Shelley who was beyond pleasant over the phone. From my experience that's usually a good sign. I made an appt but when I arrived earlier they took my car in almost immediately. I had questions about if my transmission needed to be flushed, and one of the mechanics, I think Anthony (big blue eyes) was honest upfront and informative on why that wasn't the right service for my vehicle at this time. I felt like I was with mechanics who were not trying to rob me, most definitely will be back with more aesthetic work for my car. Finds out, they do it all. Very impressed with overall service and pleasantness of staff. Hidden south side gem read more

I have been coming to this place for years. I have always been pleased with their work as well as their friendliness. I love that it is a family owned place. I am never worried about them trying to convince me I need services that I don't. I've recently purchased additional vehicles for my sons.This is the only place that we take our vehicles. read more

I I always bring my car here. They are so nice and helpful. They always give fair price and tell me if something isn't worth fixing. Example is my 2003 Honda. It had so many issues. They told me what was worth fixing and what wasn't. They didn't just fix it all and charge me more then the car is worth. They fixed enough to get a year out of the car, which is what I wanted. When the year was up, they sold me a car that I love for a very fair price. Can't say enough good things about Ted, Anthony, and Shelly. read more

I've been bringing my car here for years and I highly recommend them. I always receive exceptional service. The owners are honest and friendly. Great prices, excellent service, quick and reliable repairs. read more

Snapped off a tie rod on my pick up truck called Pete's to see if i can have it towed in and repaired. The lady that answered was very kind and gave me the name of a tow company they had a discount with. They got my truck repaired the next day. When i was told the price of everything with tow i was pleasantly surprised that it was so reasonable i figured it would of been double. Highly recommend Pete's. read more

I used to live basically right across the street from Pete's and took my old car there several times for various repairs. This past Sunday, I had a flat tire, so I drove very slowly over to a gas station by me, filled it up with air and for good measure used that Fix-A-Flat temporary tire sealant. Yesterday, I took my car over here because I knew they'd fix the tire if they could and not try to sell me a new set of tires unless necessary, unlike some national chain places. Twenty minutes and a $20 patchup later, I was rolling out of there as another satisfied customer. read more

I wish i could give this place ZERO STARS! My husband and I have taken our car here a few times in the past and because the people were so nice he/we over looked the subpar service and settled for the patch and go. Well this time our car was returned to us DAMAGED! We were told we needed a new alternator and when we picked our car up our gas hand was broken! The owner insisted he did not do it and refuse to fix it! He tried to charge us another $100 for the gas hand that he broke. They also had our car for 6 days to replace the alternator. On day five they gave our car back, we got 2 lights up the street stopped at a store and the car did not start. THE CAR WAS NOT FIXED thus we had to take it back for them to play with it yet another day. SAVE YOUR TIME DONT GO TO THIS RINKY DINK PLACE. Don't fall for the polite niceness they are masking it over the horrible service! read more

Great people to deal with. Wouldn't go anywhere else. Ted and Shelly are the greatest. Very reasonable prices, very experienced mechanics read more

I'm a disabled retired Navy Chief Petty Officer. We needed a couple of screws put into my power wheelchair to secure it's battery cover. They did it free of charge. We will be back with all our vehicle repairs and highly recommend them to anyone smart enough to read this. MMC (SS/DV) Michael Lenox read more

Pete's Service is outstanding. I was having trouble with my brakes, Ted at Pete's took it in, made sure he looked at all options, and fixed the job right for a fair price. Good family owned business with people you can trust!! Thanks! I strongly recommend them to anyone. read more

Wonderful assistance, and great service for a tune up, that was affordable. I highly recommend Pete's to any one out there looking for an honest, professional, and convenient, auto service center. I would definitely use them again and pass their names out to family and friends. I had a wonderful experience. read more

They fixed my tires while the stealership had told me I had to get a new set. Honest mechanics and they actually show you what they pulled out of the tires. read more

WOW!!!... where to begin..... I am dissapointed in my last and FINAL experience with Ted and his whole crew at petes service center. I have been coming here for services on my car and also my family's cars since 2004. This place was nothing but the best and I felt comfotable leaving my car there for any kind of service that was needed. I take care of my car and keep up with preventative maintenance always. I drive a lot, so i constantly need an oil change at least 3 times a month and this was the place I brought my car to. My last oil change was on 2/13/2017. I smelled something burning from the exhaust and decided to open up the hood, just to find out they didn't properly secure the oil cap and oil was splashed all over the engine bay. Anthony was very rude and acting tough even though he was at fault. Anthony said he did the oil change himself. Ted agreed to steam clean my engine at his place of choosing, not at the dealer where I wanted because this is a brand new 2016 car and I didn't want anything to void my warranty. Instead of apologizing to me or giving me credit on my next service or something to show courtesy and sympathy, Ted hands me the address and phone number to the detail shop he deals with and tells me these exact words: "Hey, do me a favor, after this steam cleaning don't bring me your car." Great just great. Is that how you treat a customer? What a shame after all these years. Never again. Beware people. read more