Beware of the lack of pricing transparency!! We specifically asked about the cost of disconnecting…read morea sink before scheduling and were told they couldn't provide an estimate over the phone. The only fee mentioned was a $99 assessment fee that would be waived if we approved the work. We were charged $300 (!!!) for disconnecting a sink that took a total of 15 minutes. We were later told "whoops we forgot to mention it" and "it's their minimum fee." If there's a $300 minimum charge for a stupid simple job customers should be told upfront. You can decide if you want to do business with a company like this

Incredibly fair people. Great experiences both time we had…read morethem come out this year (separate issues). Our Auntie was very happy with them as well!

I have had Rudi the plumber do a few jobs at my home. They seemed fair and knowledgable but I put…read morea new bathroom in about 4 years ago Rudi the Plumber installed the Kerdi drain under the tile. Recently the drain started to leak I called 5 times with no call backs. I even told them they were the ones to install the drain. I had a different plumber come by today and he confirmed that the drain is leaking due to a poor connection of the PVC to the drain. I am not happy that even though I was already a customer that they did not have the courtesy to call back and make a visit

Plumber was efficient, effective, and polite. We had a drain issue three years ago, which he…read morerectified. When I called recently about another drain issue, I was told that they were not servicing house drains anymore.

I am selling my home and during an inspection a cover was damaged on my septic system. It needed…read moreto be fixed and I didn't know where to turn. I am 66 years old and my husband is unwell. I called Gerrish Septic in the hopes that someone could come out and look at it to help me resolve the problem. Did I mention that I am not even a customer. He called me right back and told me how to fix the issue. Do you know how rare that is as my own septic company hadn't gotten back to me. I will now be a new customer and if anyone if looking for prompt service, I would give them a call. Thank you so much Jeb. You have eased my burdens. Robert and Diane Huggard

Ten months ago I had my septic tank pumped. Normally once this is done, my tank lasts two years…read morebefore it needs to be emptied again. Imagine my surprise when not even a year later my drains are all backed up. When I lifted the cover on my tank, I found it was full. When this company did the job, it was unsupervised due to my work schedule, so I called with my receipt to see if anything could be done. Obviously there had to be a mistake. In short, I was given a list of impossible reasons for the tank filling so quickly instead of the company returning to finish the job they said they did months ago. Bad customer service and shoddy, cut-corner execution. I would discourage anyone from employing this company in the future and go with a more reputable place.

My toilet was clogged and he responded immediately and came the next morning. He took care of the…read moreissue and showed me where the issue was stemming from and gave me advice on what to do. I found out the pipe going out to the main sewer connection has a dip and then hit the next door neighbors so that is something my association will have to repair. He was very nice and explained everything he was doing, even as we watched the water flow with his camera. He is very professional, worked non-stop without a break for hours and cleaned up my bathroom when he left. I also received documentation and a video of the repair. I highly recommend him and will keep his contact information on my list of repair services. A+

We had an unfortunate accident with clothes going down the toilet which caused a blockage! I…read morecalled first thing in morning and they gave me a time between 12 and 2 pm! The serviceman was at our house at 10! We were delighted! He fixed the problem and we were good to go (literally)! As first time customer got a 10% discount! Thanks so must for great customer service!!!

Don't do it. I am about to write a check for $446.30 for a hasty job of their plumbers drilling a…read morehole in the dining room wall guessing that a pipe would be there for an outdoor spigot--and being wrong. The plumber (presumably the senior plumber) showed up, looked down in the crawl space and was afraid to find the pipe there, despite my willingness for them to remove the portion of the ceiling to find it (my mother installed it but it no longer served its purpose). So they decided to drill a hole in a wall that now looks unseemly and devastating to the room. I had been waiting for them to do the job for over six months. They asked me to wait. I did. Patiently. For months. They said they'd do the work in the spring. My bill is for September. Not only did they not apologize for their poor work, they have doubled down that this is the way plumbing works. This is the way BAD plumbing works. The sad thing is that the elder plumber chose not to appear to clean up the mess and they sent a nice young man instead. He attempted to recreate the statement of facts about what they had told me but I refuted it and he relented. He was a nice kid. I have no reason to lie. I told him to find someplace else to work. They do sloppy work. They had to clean up a small space they created earlier, when they DID do a decent job (young men who probably left), that was supposed to fit snugly that I had to tape with painter's tape to keep from falling. When I spoke with the manager, and asked for a discount for the shoddy work he said he would try to fix it. He said that I acted as if they were idiots. I never said anything disparaging. But the shoe did fit. What bothers me is that the senior plumber just wanted to destroy something. He loved the thrill of drilling into a wall. He was so eager. I asked him to look at my neighbor's crawl space to see where it was. But no house is the same, was the response. But he didn't even try. You know what's there, now? A grate. It's going to coast me another $800 most likely to replace the drywall and match the color (yellow). I have NEVER been so disappointed in a company like this in my 65 years. They should go out of business. They couldn't even fix a stopper that they "fixed" that didn't fit flush like it was supposed to. The young man fixed it the second time around. Obviously, I'm not pleased with them. But the fact that they were unapologetic suggests that they will do the same to you--they'll do a shoddy job and you'll have no recourse. Incompetence and arrogance are not a good business model.

I received a quote for work and made an appointment for services…read more Workers showed up and completed 90% of the work due to a DMD appointment. I went to the office as I completed the remaining Sheetrock installation and asked about this to which they discounted the cost. The 2 plumbers were very professional and courteous and worked to get my project finished. Very nice work.

Plumber was not in time for estimate. Then, waited several days, but no response or estimate…read moreprovided. Meanwhile, my vanity sits in my garage, making parking cars difficult. Not recommended!

Called them for a business suite. They responded quickly and professional! Great to use!read more

Had a sump pump problem after the heavy rains. They came within a couple of hours. Everyone from…read morestart to finish has been very friendly and I like the link to track the location of the plumber while en route to take away the guesswork!

Quoted me a price of $3000 to install an electric stainless hotwater heater plus water leak alert…read moredevice for my rental condo. Installed the wrong size (too short) and didn't complete the job yet demanded payment of $3100. They told my tenant to call an electrician to finish the job. Electrician charged $750 and left a conduit connection hanging from the ceiling to the top of the hotwater heater which was too short to connect to the wall where the previous one had been. Also did not provide any paperwork or instruction manual and I had to contact the business repeatedly so I could register it for warranty. The manufacturer also required them to fill out a form which they hadn't done. i did get them to honor the quote of the outrageous price of $3000 and deduct the $750 for the electrician because I hadn't paid them yet. Found them dishonest - especially by adding that extra $100!

We had a 'rush' need to fix our leaking drain pipe one week before an Open House. Mr. Doria…read morereplied to our phone call right away; he said he'd be in our neighborhood in two days; he showed up when promised; he fixed the sink drain quickly and perfectly and charged us a very reasonable fee. Can't get any better than that!